StrengthsFinder 2.0: A New and Upgraded Edition of the Online Test from Gallup's Now, Discover Your Strengths
Average customer rating: 4 out of 5 stars
  • Dinamic Strengths
  • Find and Maximize your strengths...fast
  • StrengthsFinder Opinion
  • Optimal Solution for Understanding Yourself
  • Fascinating but Now What?
StrengthsFinder 2.0: A New and Upgraded Edition of the Online Test from Gallup's Now, Discover Your Strengths
Tom Rath
Manufacturer: Gallup Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 159562015X

Book Description

DO YOU HAVE THE OPPORTUNITY TO DO WHAT YOU DO BEST EVERY DAY?

Chances are, you don't. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths.

To help people uncover their talents, Gallup introduced the first version of its online assessment, StrengthsFinder, in the 2001 management book Now, Discover Your Strengths. The book spent more than five years on the bestseller lists and ignited a global conversation, while StrengthsFinder helped millions to discover their top five talents.

In its latest national bestseller, StrengthsFinder 2.0, Gallup unveils the new and improved version of its popular assessment, language of 34 themes, and much more (see below for details). While you can read this book in one sitting, you'll use it as a reference for decades.

Loaded with hundreds of strategies for applying your strengths, this new book and accompanying website will change the way you look at yourself -- and the world around you -- forever.

AVAILABLE EXCLUSIVELY IN THE NEW & UPGRADED EDITION OF STRENGTHSFINDER 2.0
(using the unique access code included with each book)

* A new and upgraded edition of the StrengthsFinder assessment

* A personalized Strengths Discovery and Action-Planning Guide for applying your strengths in the next week, month, and year

* A more customized version of your top five theme report

* 50 Ideas for Action (10 strategies for building on each of your top five themes)

* The more user-friendly StrengthsFinder 2.0 companion website, with a strengths community area, library of downloadable discussion guides and activities, a strengths screensaver, and a program for creating display cards of your top five themes

Customer Reviews:

5 out of 5 stars Dinamic Strengths.......2007-10-01

I found the Strengths Finder 2 to be a great, dinamic tool to helping my team find their talents. The good thing about this version, compared to Now Discover your Strengths is that it has guidelines and activities you can do to change the talents into strengths.

4 out of 5 stars Find and Maximize your strengths...fast.......2007-09-24

Great product for anyone wanting to know themselves better. Especially helpful for job seekers or people in transition.

5 out of 5 stars StrengthsFinder Opinion.......2007-09-23

This is great investment! The price is very low and value of the information provided is very high. The best $15 I ever spent.

5 out of 5 stars Optimal Solution for Understanding Yourself.......2007-09-23

I've been a senior leader of several organizations, and consequently have been exposed to a gauntlet of industrial psychologists, personality tests, intelligence tests, leadership training, cultural orientations, yada yada.

This book/body of knowledge/tool does 2 things extremely well. By well, I mean in an optimal way measured by the degree of understanding relative to the time investment. First, for an investment of maybe an hour at minimum, and an additional few hours to explore the guidance and begin to consider the implications and choose new behaviors, etc. you get, in my opinion, the best single, and correct perspective about yourself than any combination of the other methods mentioned above, period. It is not just directionally correct, like a horoscope type paragraph that would be true for anyone who read it, but rather a set of desciptions of your strengths that just "nail it" and descibe you as you know yourself. It tells you about yourself in a way that you can understand, regardless of whether you or anyone who is around you has ever articulated it.

The second thing it does well is offer a rational and empirically validated framework that is just long overdue. It is a simple truth that has been so elusive. It addresses a major reason why leadership is so rare in business - the modern organization strangles out your ability to contribute by trying to fix what you will likely never be much good at, or hate doing even if you end up with some level of proficiency at it.

Get it, read it (25 minutes) and take the online test (35 minutes). If you are like me and the 50 people around me who've infectiosuly taken and immediately recommended this thing to their inner circle of friends and family, you will absolutley find value in it. But like anything, an idea or a tool is only as good as it is put to use. A master craftsman never blames his tools. Remember to act on it and that is something for which only you can be responsible.

3 out of 5 stars Fascinating but Now What?.......2007-09-19

This was an in depth test that I think actually produced accurate results. It was interesting to see where I fell and to read the descriptions of the categories. I think the test was most likely right. So, it was fun and it was somewhat informative...now what? Overall the book didn't give me that much insight on the different categories and the suggestions in some cases contradicted each other. I think it is useful to use in conjunction with additional career books or counselors. It is important to understand your strengths and this may or may not help. Alone, however, I do not think it is enough to give much to the reader.
Go Put Your Strengths to Work: 6 Powerful Steps to Achieve Outstanding Performance
Average customer rating: 4.5 out of 5 stars
  • How to take charge of your work
  • Follow-up book, much overlap with earlier books
  • Excellent book and great team activity!
  • While he also wants to sell you other stuff, the book is a good way to build your own positive deviance
  • A `how-to' book for understanding your Identity
Go Put Your Strengths to Work: 6 Powerful Steps to Achieve Outstanding Performance
Marcus Buckingham
Manufacturer: Free Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 0743261674
Release Date: 2007-03-06

Book Description

Beginning with the million-copy bestsellers First, Break All the Rules and Now, Discover Your Strengths, Marcus Buckingham jump-started the strengths movement that is now sweeping the work world, from business to government to education. Now that the movement is in full swing, Buckingham's new book answers the ultimate question: How can you actually apply your strengths for maximum success at work?

Research data show that most people do not come close to making full use of their assets at work -- in fact, only 17 percent of the workforce believe they use all of their strengths on the job. Go Put Your Strengths to Work aims to change that through a six-step, six-week experience that will reveal the hidden dimensions of your strengths. Buckingham shows you how to seize control of your assets and rewrite your job description under the nose of your boss. You will learn:

• Why your strengths aren't "what you are good at" and your weaknesses aren't "what you are bad at."

• How to use the four telltale signs to identify your strengths.

• The simple steps you can take each week to push your time at work toward those activities that strengthen you and away from those that don't.

• How to talk to your boss and your colleagues about your strengths without sounding like you're bragging and about your weaknesses without sounding like you're whining.

• The fifteen-minute weekly ritual that will keep you on your strengths path your entire career.

With structured exercises that will become part of your regular workweek and proven tactics from people who have successfully applied the book's lessons, Go Put Your Strengths to Work will arm you with a radically different approach to your work life. As part of the book's program you'll take an online Strengths Engagement Track, a focused and powerful gauge that has proven to be the best way to measure the level of engagement of your strengths or your team's strengths. You can also download the first two segments of the renowned companion film series Trombone Player Wanted.

Go Put Your Strengths to Work will open up exciting uncharted territory for you and your organization. Join the strengths movement and thrive.

Customer Reviews:

4 out of 5 stars How to take charge of your work.......2007-10-03

Marcus Buckingham is passionate about helping you identify your unique strengths and unleash their power. As you read and work your way through the program in this book, you will become convinced that growing through your strengths is the ticket to your future happiness, effectiveness and success. He refutes the approach of improvement by fixing mistakes as a dead end that cannot help you discover how you can be exceptional. The book constantly refers you to its associated Web site for materials that will help you work through the exercises. Buckingham wants you to act rather than just read a theoretical tract. Nothing presented in this book will help you without action and implementation. However, if you take up the challenge, you will become empowered as you take charge of your work through your strengths. We recommend this book because it contains just a few simple ideas that could change your life.

3 out of 5 stars Follow-up book, much overlap with earlier books.......2007-09-30

Marcus Buckingham discusses six steps to identifying and putting your strengths to work:

1. Convince yourself that exercising your strengths is more fun and productive that spending your time shoring up your weaknesses.

2. Identify specific activities that exercise your strengths. For example, mine include
a. Determine true value
b. Learn and apply new and useful skills, knowledge
c. Creative problem solving

3. Build your job towards your strengths.

4. Stop / reduce time spent shoring up your weaknesses

5. Build a strong team by enabling each member to exercise their strengths towards delivering business value

6. Make a habit of ensuring that each person's activities around you are aligned with their strengths (including yourself :-)

The book could have been much shorter - the concept was repeated multiple times. More specifics on step 3 would also have been more useful.

5 out of 5 stars Excellent book and great team activity!.......2007-09-13

I manage a team of Sales Professionals and found this book to be a great tool to help them stay focused on the positive aspects of their job. I really like the message and appreciate the fact that it does not immediately say that if you are not happy right now, you need a new job. It points them back to their current position and helps them be more productive and utilize their strengths where they are at.

4 out of 5 stars While he also wants to sell you other stuff, the book is a good way to build your own positive deviance.......2007-09-13

If you really look at what is holding you back, from really using your best qualities and talents, you will almost surely find that most of it are the images and thoughts you hold between your ears. You are so sure about what could go wrong, or about what you HAVE to do, or about what is just not possible, that you just don't even try to step out.

Well, to say it simply, stop it! This book provides you with a six step process to help you build on your strengths rather than chasing and fixing mistakes. It is based on the ideas you will find in the business philosophies of Appreciative Inquiry and Positive Organizational Scholarship (POS). The core idea in these movements is that you can't build on your strengths if all you see are your weaknesses. If you want to be a master of something, you have to study those who do it well, not focus on the mistakes of those who aren't very skilled. The term they often use is "positive deviance". That is, that area of performance that deviates ABOVE the norm. The goal is to learn how to create more positive deviance.

In the first step, Buckingham focuses you on giving up belief in three myths: 1) As you grow your personality changes. 2) You will grow in your areas of greatest weakness. 3) A good team member does whatever it takes to help the team. He says that the truths are: 1) As you grow you become more of who you already are. 2) You will grow in your areas of greatest strength. 3) A good team member deliberately volunteers his strengths to the team most of the time.

As he discusses each of these he asks you to examine what you are getting out of believing in these myths. What would it cost you to stop believing in it? Then think carefully about the benefits you would gain by believing the truth. If you sincerely do this, you will likely be shocked and then energized.

The purpose of this book is to help you take charge of your life and especially your work life. You will make it more rewarding, says the author, by centering your work on your strengths rather than just doing whatever comes to you as an assignment. It is a six step process. The first, as I noted above, is to bust the myths. Step 2 is to get clear about your strengths. Three is to free your strengths. Four helps you see and stop your weaknesses (not focus on fixing them). Five coaches you on how to speak up and get your boss supporting your strengths. Six is about keeping the process alive by building strong habits.

Now, Marcus Buckingham is a big-time, high-priced consultant. The book sends you to his website to use some free materials there (but also offers you others to purchase). Underneath this is the desire to sell your company consulting and seminar services with associated materials. It is interesting stuff, but the sheer "salesiness" of it detracts from it a bit for me.

Reviewed by Craig Matteson

5 out of 5 stars A `how-to' book for understanding your Identity.......2007-09-05

I admire books that deliver as advertised! This is a `how-to' book for gaining clarity on a critical component - something Buckingham calls strengths - for individual performance success. As he did in previous books, Buckingham defines Strengths as being our blend of Talent, Skills, & Knowledge; then he goes farther with this book, noting that strengths are not just personality or talent profiles, even if done using the Clifton StrengthFinder profiling tool. What seems to be emerging in step-2 of this 6-step process for finding and using our strengths is the tapping of passion - what work actually gives you energy. If so, Buckingham may now be speaking more about understanding identity, than what gets heard as a traditional strengths and weaknesses assessment. Whatever the case, this, easy to read, understand, and do, book contains practical tools for learning about ourselves and using this understanding to improve personal performance.

Although a book devoted primarily to `how-to' steps, during Step-1, Bust the Myths, Buckingham does a summary of personality development that I particularly liked. He also included a nice bit about how strengths are used to build high performing teams - it is not necessary to lose your identity in order to become a team player! This book is recommended for any individual who is interested in living a happier and more productive life by appreciating who they are and the gifts they have to offer the world. Dennis DeWilde, author of The Performance Connection
True North: Discover Your Authentic Leadership (J-B Warren Bennis Series)
Average customer rating: 5 out of 5 stars
  • Be a Mentor
  • Authentic Leadership!
  • TRUE NORTH
  • A compass with no map?
  • A must read for a leader or leader-to-be
True North: Discover Your Authentic Leadership (J-B Warren Bennis Series)
Bill George , and Peter Sims
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Hardcover

GeneralGeneral | Business & Investing | Subjects | Books
LeadershipLeadership | Management & Leadership | Business & Investing | Subjects | Books
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ASIN: 0787987514

Book Description

True North shows how anyone who follows their internal compass can become an authentic leader. This leadership tour de force is based on research and first-person interviews with 125 of today’s top leaders—with some surprising results. In this important book, acclaimed former Medtronic CEO Bill George and coauthor Peter Sims share the wisdom of these outstanding leaders and describe how you can develop as an authentic leader. True North presents a concrete and comprehensive program for leadership success and shows how to create your own Personal Leadership Development Plan centered on five key areas:

True North offers an opportunity for anyone to transform their leadership path and become the authentic leader they were born to be.

Personal, original, and illuminating stories from Warren Bennis, Sir Adrian Cadbury, George Shultz (former U.S. secretary of state), Charles Schwab, John Whitehead (Cochairman, Goldman Sachs), Anne Mulcahy (CEO, Xerox), Howard Schultz (CEO, Starbucks), Dan Vasella (CEO, Novartis), John Brennan (Chairman, Vanguard), Carol Tome (CFO, Home Depot), Donna Dubinsky (CEO/cofounder, Palm), Alan Horn (President, Warner Brothers), Ann Moore (CEO, Time, Inc.) and many others illustrate the transitions that shape the type of leaders who will thrive in the 21st century.

Bill George (Cambridge, MA) has spent over 30 years in executive leadership positions at Litton, Honeywell, and Medtronic. As CEO of Medtronic, he built the company into the world’s leading medical technology company as its market capitalization increased from $1.1 billion to $60 billion. Since 2004, he has been a professor at the Harvard Business School. His 2004 book Authentic Leadership (0-7879-7528-1) was a BusinessWeek bestseller. Peter Sims (San Francisco, CA) established “Leadership Perspectives,” a course on leadership development at the Stanford Graduate School of Business and cofounded the London office of Summit Partners, a leading investment firm.

Their Web site is www.truenorthleaders.com.

Customer Reviews:

5 out of 5 stars Be a Mentor.......2007-10-05

If you have children, buy this book and have them read it. If they are to young, then read it yourself and teach them the principles given by author Bill George.

"True North" will help you develop a path to your authentic self. Leading from the strength of your authentic self will give you new opportunities to expand your personal influence. Perhaps the best use of that influence will be to mentor others to find their "True North".

One more thing, buy a copy for your boss. Who knows she may just become a true authentic leader.

Larry Kevin Adams
theactionator.com

5 out of 5 stars Authentic Leadership!.......2007-09-09

I recieved the order sooner than I expected with no hassle, no problems at all!

5 out of 5 stars TRUE NORTH.......2007-08-31

BILL GEORGE OFFERS AN INSIGHT INTO WHAT OUR CORPORATE/BUSINESS WORLD NEEDS SO BADLY TODAY - TRUE LEADERS. THIS SHOULD BE REQUIRED READING FOR TEENS, ESPECIALLY THOSE IN COLLEGE, AND THEIR PARENTS. IF CEO'S AND THEIR MANAGERS FOLLOWED THE AUTHOR'S ADVICE, OUR WORLD WOULD BE A DIFFERENT - AND BETTER - PLACE.

3 out of 5 stars A compass with no map?.......2007-08-31

I am not sure if the authors are clear on their objectives for this book. It certainly contains a wealth of information about leadership characteristics and behaviours but little practical advice.

It is also inspirational in places; however, I am left with what feels like a collection of random cameos of leadership wisdom, which in themselves are useful, but together lack cohesion. If the book is trying to say `look, the world of leadership is very complex, random and idiosyncratic' then it achieves this very well but if they are trying to provide direction in such a world then the book clearly fails.

There is no framework for potential leaders to follow, the authors only state that if you know your true north and your values you can be authentic, which is about as useful as a chocolate teapot at a tropical tea party.

If you are a successful leader already I dare say you would agree with most of this book but if you are an aspiring leader then providing the compass without a map is very cruel.

5 out of 5 stars A must read for a leader or leader-to-be.......2007-08-01

I feel this book is a must read for a leader or leader-to-be. True North is one of those rare literary experiences in which engaging the material and reflecting upon it can help you with your development as a person and as a leader. It is my belief that no matter where you are in your life you should never stop working to develop yourself.

Bill George has achieved a tremendous amount of success within his life by applying the principles of True North. However, the greater testament to these principles is that Bill has achieved this success while remaining grounded, truly satisfied and deeply inspired. True North is about the type of leader that leads authentically and thus consistently--though we each express this leadership in our own individual way. It is this type of leader that will restore faith and trust in leaders and leadership that has been diminished, if not lost, in recent generations.

Success can be crippling and change you in ways you never thought possible. This is one of the risks in leadership. However, True North is a literary work that will help you find your compass--even if you have already strayed off course. There is no one right way to lead and True North is structured to help you learn about your leadership and how to stay grounded. You may already be equipped with some of this knowledge, but True North will present novel ideas that you have not yet been exposed to and is a great resource and reference.
Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators
Average customer rating: 5 out of 5 stars
  • managementtrainer
  • Easy to use and very helpful
  • Outstanding Complement to The Five Dysfunctions of a Team
  • Great toolkit and field guide
  • got it for work
Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators
Patrick M. Lencioni
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Paperback

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ASIN: 0787976377

Book Description

In the years following the publication of Patrick Lencioni’s best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.

Download Description

"In the years following the publication of Patrick Lencioni’s best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively. "

Customer Reviews:

5 out of 5 stars managementtrainer.......2007-09-24

This field guide is execellent. It is practical and helpful. Improving teamwork is difficult, to say the least, especially for highly dysfunctional teams. Patrick Lencioni's book is essential to working through these challenges.

5 out of 5 stars Easy to use and very helpful.......2007-08-13

This field guide is extremely useful for working with teams - from dysfunctional teams to those that are running smoothly. The exercises are practical and get to the heart of team dysfunctions.

I am a pastor who also works in the corporate world. I will use the ideas and exercises in this book with teams in the office and in the church.

5 out of 5 stars Outstanding Complement to The Five Dysfunctions of a Team.......2007-07-21

Teamwork really is the one sustainable advantage that a group or company can have. Patrick Lencioni has put together a prescriptive method of bringing a group of people together to form a team. He walks through a step by step approach of breaking down the levels of teamwork in a narrative format in The Five Dysfunctions of a Team: A Leadership Fable which really builds the case for why you would want to follow this method. In this book, he all but builds your team for you. It'll be imperative that you can foster the right levels of communication and potentially have someone with you to help as you rebuild your team; however, this method does give critical insight into how groups of people become a team.

5 out of 5 stars Great toolkit and field guide.......2007-07-05

This is a very useful book that has lots of gold nuggets for team training facilitators. Well worth the money and then some.

Guy Plano, Texas

4 out of 5 stars got it for work.......2007-06-27

Leaders are using it in team development and finding it helpful. Good as an HR Professional to guide the manager in how to develop the team.
Leading Change
Average customer rating: 4.5 out of 5 stars
  • Effectively Managing Change
  • Wow - thoughtful AND useful
  • Amazing!!
  • Still the definitive work on Change
  • Envision, introduce, sustain change. or die.
Leading Change
John P. Kotter
Manufacturer: Harvard Business School Press
ProductGroup: Book
Binding: Hardcover

Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
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ASIN: 0875847471

Book Description

In Leading Change, John Kotter examines the efforts of more than 100 companies to remake themselves into better competitors. He identifies the most common mistakes leaders and managers make in attempting to create change and offers an eight-step process to overcome the obstacles and carry out the firm's agenda: establishing a greater sense of urgency, creating the guiding coalition, developing a vision and strategy, communicating the change vision, empowering others to act, creating short-term wins, consolidating gains and producing even more change, and institutionalizing new approaches in the future. This highly personal book reveals what John Kotter has seen, heard, experienced, and concluded in 25 years of working with companies to create lasting transformation.

Customer Reviews:

5 out of 5 stars Effectively Managing Change.......2007-08-17

In this book, Kotter methodically and carefully explains his eight-step process for creating major change in business organizations. He notes that the rate of organisational change has been increasing in recent years. The rapid and continual innovation in technology is driving changes to organisational systems and processes. There are also increased expectations of employees as they move more freely between organisations.

Kotter highlights the critical importance of leadership in any change programme. Strong, sustained leadership is crucial to changing deeply rooted corporate cultures and successfully implementing the change process.

John Kotter describes a helpful eight step model for understanding and managing change. Each stage acknowledges a key principle identified by Kotter relating to people's response and approach to change, in which people see, feel and then change.

In spite of the importance and permanence of organisational change, most change initiatives fail to deliver the expected organisational benefits. This book should help those involved in the change process to avoid the pitfalls and follow the eight steps that are explained in detail in the book.

Anyone planning or implementing a change programme will find the book useful, helpful and handy. The author presents the subject in a simple, concise, and easy to follow format.

5 out of 5 stars Wow - thoughtful AND useful.......2007-06-28

Kotter's book is a roadmap of how to introduce a culture change effectively into an organization. Similar to "Good to Great" (Jim Collins), the book is much better organized and thorough.

5 out of 5 stars Amazing!!.......2007-06-26

Have no further words to describe how increrable John Kotter brings in a easy way a subject so complex and important now-a-days. Indeed, it is recommend for all leaders who wants to take right decisions during turbulent times.

5 out of 5 stars Still the definitive work on Change.......2007-06-13

I have been working in the change arena for the last 15 years and Kotter's book on Leading Change is still the definitive work. Based on his seminal 1994 HBR article "Leading Change: Why Transformations efforts fail" this is the best down-to-earth guide for both consultants and managers leading change. It has good practical examples and straightforward arguments - no psychological mumbo jumbo.

5 out of 5 stars Envision, introduce, sustain change. or die........2007-05-09

Kotter gives us here a valuable handbook on how to visualize, introduce, and sustain change in an organization. Here are a few quotes:
"Handling new initiatives quickly is not an essential component of success in relatively stable or cartel-like environments. The problem for us today is that stability is no longer the norm. And most experts agree that over the next few decades the business environment will become only more volatile."
"Useful change tends to be associated with a multistep process that creates power and motivation sufficient to overwhelm all the sources of inertia."
The Ultimate Question: Driving Good Profits and True Growth
Average customer rating: 4 out of 5 stars
  • Too Good to Be True
  • A Great Book for Customer Service & Marketing
  • J C Miller
  • It's about time to state the obvious !
  • There's A Better Alternative
The Ultimate Question: Driving Good Profits and True Growth
Fred Reichheld
Manufacturer: Harvard Business School Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 1591397839

Book Description

CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors—customers who complain loudly about the company and switch to competitors at the earliest opportunity.

Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice.

Practical and compelling, this is the one book—and the one tool—no growth-minded leader can afford to miss.

Customer Reviews:

3 out of 5 stars Too Good to Be True.......2007-09-13

I gotta admit I was taken in by the book, but the problem comes in when you attempt to link the NPS score to any performance measure. The academics have all but refuted Reicheld's claims. Unfortunately, statistics matter and the best way to measure something with a survey is to use a multiple item, multiple measured scale. However, NPS does have some redeeming qualities, in focusing mangement behind one number. Many academics are recommending that if you must use NPS to use it along with other traditional statistical measures.

5 out of 5 stars A Great Book for Customer Service & Marketing.......2007-08-28

Fred does a very good job at explaining that your best & foremost marketing tool are your employees. His Net Promoter Score (NPS) system he has developed is an innovation for the corporate world and I believe is the way forward.

The book is well documented and gives you step by step infoon how to implement the NPS system within your company.

5 out of 5 stars J C Miller.......2007-07-30

IF you want to truly find out what your customers are thinking about your business this book is a must read. It teaches you how to equate customer satisfaction into tangable profit dollars. It helps effectively use the customer feedback to get your employees delivering service beyond expectation!

4 out of 5 stars It's about time to state the obvious !.......2007-07-19

We can finally begin to realize that the very customers that use our services are the same ones that resent being "surveyed" into oblivion !
Only the very best companies can sustain somewhat correct feedback to begin with. I only wondered how long it would take for business leaders to stop abusing your best customers with long questionaires that may not even be relavant to the shopping experience. This may not be the ultimate destination for determining consumer needs but it is a great start in the right direction and an opportunity to save all the wasted money on self centered and manipulated customer focus groups.

3 out of 5 stars There's A Better Alternative.......2007-07-19

I wish that I could have given this book a higher rating. I loved Mr. Reichheld's impassioned admonition against "bad profits," which he defines as profits made at the expense of customers. I also agree with him that good surveys are short surveys. You might want to buy this book for these two reasons alone. The bold proclamation that he has discovered The Ultimate Question, however, is like proclaiming that the check-engine light is the ultimate dashboard gauge.

Psychometrically, the Net Promoter Score (NPS) is a difference score that is based upon a single-item rating scale, and such scores can be very problematic. Albert M. Wilburn has already pointed out that different distributions of ratings can yield the same NPS, and that these distributions "probably differ in their implications on repurchase behavior." Notwithstanding, in Appendix A, Reichheld provides some evidence the NPS approach can work, and he is honest enough to disclose that it doesn't always work. Between the admonition against "bad profits" and Appendix A, there are a lot of stories.

There is an alternative to the NPS that has a more established track record. In 1994, Bradley T. Gale published Managing Customer Value, which disclosed AT&T's finding that the ratio of the perceived value of a company's products or services to that of its competitors is predictive of changes in market share. Since then, this finding has been reproduced in a variety of contexts worldwide. The methodology that surrounds the perceived-value ratio, Customer Value Analysis, estimates the impacts of the various price and non-price attributes that drive customers' value perceptions. This methodology is best described in Customer Value Management: A Guide for Your Journey to Best-Practice Processes by Khalid Hafiz and Scott Hendricks (Houston: APQC, 2001). Buy this little book either instead of, or along with, The Ultimate Question.
Economic Growth
Average customer rating: 5 out of 5 stars
  • Very interesting for both the general reader and the student
  • Very Accessible!
Economic Growth
David N. Weil
Manufacturer: Addison Wesley
ProductGroup: Book
Binding: Hardcover

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ASIN: 0201680262

Customer Reviews:

5 out of 5 stars Very interesting for both the general reader and the student.......2006-01-04

This is a fascinating book, and that is an amazing achievement for a textbook. The approach David Weil takes to this very important subject allows the reader to get involved in the subject, understand why the easy conceptions we have about this subject are indeed too simple and why they are too simple, and develop some intuitions and models with somewhat greater understanding. It is written for a general reader or student with only a very basic understanding of economics (micro and/or macro). Not much math is required to read the chapters (very little, actually), and the discussions with more math are put in appendices for each chapter. So, if you want the math, it is there, but if it scares you - well, you can read the text of the chapter and skip over the appendices.

The overall approach is to provide an introduction to the topic, build some tools and approaches to the problems of economic growth through a series of important topics and then synthesize all of it in the concluding chapter. Weil provides seventeen chapters that are grouped into five parts. However, there are really three big sections to the book. The first section is Part I and the first two chapters that provide an introduction to the issues of economic growth and a basic framework for the discussion. The third broad section is Part V, the last chapter, that provides the conclusion to the book by summarizing all that has been discussed in the book. The second section makes up the bulk of the book and is comprised of Parts II, III, and IV.

Part II discusses the issues of Factor Accumulation. These are the problems around physical capital (not just money, but the tools of the economy as well), population issues, and human capital.

Part III examines productivity. Those of us who are not well versed in this topic have no idea how subtle and interesting this subject is. Just defining and measuring it are not easy, but then going after what the real order of causality is turns out to be far from obvious. That is one of the great things Weil does in this book, he shows us over and over again that the simple assumptions one might make about what causes what is not as obvious as we might have assumed. However, he doesn't leave us in a state of confusion. He shows us how to tease out some knowledge and to frame questions for future investigation (both in later chapters and for future research).

Part IV deals with issues of government involvement in the economy, income inequality, culture, geography, and resources. In each of these discussions it is a matter of degree and what choices a society makes in seeking its desires. What costs is it willing to bear? Rapid growth and resource exploitation might cost some environmental degradation. Importing resources from other places might have a limit as world population soars to ... what point? Culture tends to change as societies become rich and subsequent generations throw off some of the values of those that provided the riches. What is the effect of that change in work habit and moral behavior?

The book also has interesting articles in each chapter that are shaded in blue and provide very interesting insight into the topic under discussion. And since it is a textbook, there are questions, vocabulary, and such at the end of each chapter. There is also an extended resource list, a very helpful glossary, and an index. The book also points you to a website with very helpful resources.

I recommend this book for anyone interested in this topic. It is written so well that a motivated general reader will have no problems with it and students will have a much better experience with it than most of the textbooks produced nowadays.

Fine read and a great text!

5 out of 5 stars Very Accessible!.......2004-07-30

Professor Weil has provided a very readable text for the senior or graduate student. His organization is excellent, as he steps logically through a description and analysis of the main drivers of economic growth. There is just enough math to display the Cobb-Douglas and Solow models and how they help understand economic growth. Additional appendices with mathematical proofs. Topics covered include physical and human capital formation, productivity, share of a nation's resources devoted to investment, population, technology and institutional elements. A most enjoyable read - I recommend it.
Business and Its Environment (5th Edition)
Average customer rating: 4 out of 5 stars
  • Business and Its Environment (5th Edition)
  • New Edition is Better
  • The book for dilettante readers
  • The book for dilettante readers
  • Pretty Easy Reading
Business and Its Environment (5th Edition)
David P. Baron
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Hardcover

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ASIN: 0131873555

Book Description

Brings together the disciplines of economics, political science, law, and ethics to address a class of management issues of growing importance to the performance of companies. Provides conceptual frameworks for understanding issues in the environment of business and their development; strategy formulation; analysis of the news media; political analysis; the economics and politics of government intervention in markets (regulation, antitrust, and torts); the economics and politics of international trade; the political economy of countries; and ethical analysis and decision-making. For all business professionals, including managers looking to enhance their knowledge of an ever-changing, increasingly global field.

Customer Reviews:

5 out of 5 stars Business and Its Environment (5th Edition).......2006-07-19

This book is an easy read. It has tons of useful information. I would recommend this book.

5 out of 5 stars New Edition is Better.......2005-12-05

There is a new edition (the fifth) for this book, and it is better than the edition shown here. While avoiding a polemical view, Baron illustrates business ethical priciples with very poignant examples and stories. The case studies are very up to date and fun to read. More than that, though, the case studies can form a basis for classroom debate and discussion which not only brings the material to life but also promotes critical thinking and articulation among students.

I liked it very much, and recommend it highly.

4 out of 5 stars The book for dilettante readers.......2002-01-21

The author provided some good examples demonstrating a picture of business and its environment. People who have exposed to Industrial Organization (or at least some levels of application of game theory) will get bored of all arguments without mentioning anything about its quantitative aspect.

3 out of 5 stars The book for dilettante readers.......2002-01-21

The author provided some good examples to demonstrate some business's environments. The book is very readable. You will get bored if you have exposed to industrial organization or some applications of game theory.

3 out of 5 stars Pretty Easy Reading.......1999-05-30

I've read a good chunk of this book during a B-school elective on non-market strategies, and found it imparted some valuable information. It's not very prescriptive if that's what you're looking for. But it made me feel like I got something out of the class despite an unstellar professor.
The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm
Average customer rating: 4 out of 5 stars
  • Kudos to Ideos
  • Innovation for All
  • Innovation and creativity "how-to" guide
  • El arte de innovar estilo IDEO
  • Skip it and go right to 10 Faces
The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm
Tom Kelley , Tom Peters , and Tom Peters
Manufacturer: Currency
ProductGroup: Book
Binding: Hardcover

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ASIN: 0385499841
Release Date: 2001-01-16

Amazon.com

IDEO, the world's leading design firm, is the brain trust that's behind some of the more brilliant innovations of the past 20 years--from the Apple mouse, the Polaroid i-Zone instant camera, and the Palm V to the "fat" toothbrush for kids and a self-sealing water bottle for dirt bikers. Not surprisingly, companies all over the world have long wondered what they could learn from IDEO, to come up with better ideas for their own products, services, and operations. In this terrific book from IDEO general manager Tom Kelley (brother of founder David Kelley), IDEO finally delivers--but thankfully not in the step-by-step, flow-chart-filled "process speak" of most how-you-can-do-what-we-do business books. Sure, there are some good bulleted lists to be found here--such as the secrets of successful brainstorming, the qualities of "hot teams," and, toward the end, 10 key ingredients for "How to Create Great Products and Services," including "One Click Is Better Than Two" (the simpler, the better) and "Goof Proof" (no bugs).

But The Art of Innovation really teaches indirectly (not to mention enlightens and entertains) by telling great stories--mainly, of how the best ideas for creating or improving products or processes come not from laboriously organized focus groups, but from keen observations of how regular people work and play on a daily basis. On nearly every page, we learn the backstories of some now-well-established consumer goods, from recent inventions like the Palm Pilot and the in-car beverage holder to things we nearly take for granted--like Ivory soap (created when a P&G worker went to lunch without turning off his soap mixer, and returned to discover his batch overwhipped into 99.44 percent buoyancy) and Kleenex, which transcended its original purpose as a cosmetics remover when people started using the soft paper to wipe and blow their noses. Best of all, Kelley opens wide the doors to IDEO's vibrant, sometimes wacky office environment, and takes us on a vivid tour of how staffers tackle a design challenge: they start not with their ideas of what a new product should offer, but with the existing gaps of need, convenience, and pleasure with which people live on a daily basis, and that IDEO should fill. (Hence, a one-piece children's fishing rod that spares fathers the embarrassment of not knowing how to teach their kids to fish, or Crest toothpaste tubes that don't "gunk up" at the mouth.)

Granted, some of their ideas--like the crucial process of "prototyping," or incorporating dummy drafts of the actual product into the planning, to work out bugs as you go--lend themselves more easily to the making of actual things than to the more common organizational challenge of streamlining services or operations. But, if this big book of bright ideas doesn't get you thinking of how to build a better mousetrap for everything from your whole business process to your personal filing system, you probably deserve to be stuck with the mousetrap you already have. --Timothy Murphy

Book Description

IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.

There isn't a business in America that doesn't want to be more creative in its thinking, products, and processes. At many companies, being first with a concept and first to market are critical just to survive. In The Art of Innovation, Tom Kelley, general manager of the Silicon Valley based design firm IDEO, takes readers behind the scenes of this wildly imaginative and energized company to reveal the strategies and secrets it uses to turn out hit after hit.

IDEO doesn't buy into the myth of the lone genius working away in isolation, waiting for great ideas to strike. Kelley believes everyone can be creative, and the goal at his firm is to tap into that wellspring of creativity in order to make innovation a way of life. How does it do that? IDEO fosters an atmosphere conducive to freely expressing ideas, breaking the rules, and freeing people to design their own work environments. IDEO's focus on teamwork generates countless breakthroughs, fueled by the constant give-and-take among people ready to share ideas and reap the benefits of the group process. IDEO has created an intense, quick-turnaround, brainstorm-and-build process dubbed "the Deep Dive."

In entertaining anecdotes, Kelley illustrates some of his firm's own successes (and joyful failures), as well as pioneering efforts at other leading companies. The book reveals how teams research and immerse themselves in every possible aspect of a new product or service, examining it from the perspective of clients, consumers, and other critical audiences.

Kelley takes the reader through the IDEO problem-solving method:

>Carefully observing the behavior or "anthropology" of the people who will be using a product or service

>Brainstorming with high-energy sessions focused on tangible results

>Quickly prototyping ideas and designs at every step of the way

>Cross-pollinating to find solutions from other fields

>Taking risks, and failing your way to success

>Building a "Greenhouse" for innovation

IDEO has won more awards in the last ten years than any other firm of its kind, and a full half-hour Nightline presentation of its creative process received one of the show's highest ratings. The Art of Innovation will provide business leaders with the insights and tools they need to make their companies the leading-edge, top-rated stars of their industries.

Customer Reviews:

5 out of 5 stars Kudos to Ideos.......2007-08-28

Excellent book with good insights. If you are in the business of innovation, this is one book that you shouldn't miss. I also recommend EIGHTSTORM: 8-Step Brainstorming for Innovative Managers.

5 out of 5 stars Innovation for All.......2007-06-29

Through anecdotes, Kelley demonstrates how stumbling blocks to innovation can be overcome. He shows an appreciation for experimentation, momentum, and embraces failure as a true path to knowing. Failed prototypes are wonderful learning tools. Kelley's perspective keeps spirits high. He leaves much of the innovative process open ended - nearly encouraging innovation on innovating.

Interestingly, Kelley notes how medicine is becoming personalized and that the future can not be perfectly predicted. Still, he says we must aim at it. This was an important nugget of wisdom for me, a research coordinator at a think-tank-like public health research group, the Healthcare Innovation and Technology lab at Columbia University. On a daily basis we deal with innovation to improve healthcare and need to effectively innovate. Given that we tread a very specific territory - health and technology - and that Kelley's book could be so useful to us, it is obvious that he really has something to offer to everyone.

4 out of 5 stars Innovation and creativity "how-to" guide.......2007-06-07

The Art of Innovation explains many of IDEO's creative techniques and in so doing paints a picture of the physical context in which all that creativity occurs, namely IDEO's office, your average geek's idea of paradise brimming with high-tech prototypes, foam cubes, "tech box" caddies with giant Post-Its and coloring pens ... and yes, it does look more like a playschool than Dilbertesque gray cubicle-land. Teamwork, friendship and a shared passion for helping clients innovate is clearly what binds people together and stimulates their creativity, while a supportive and forgiving management structure doesn't just tolerate weirdness, it actively encourages it. IDEO seems to have taken Tom Peters' advice "If you want to do weird, hire weird people" to the next level. In IDEO-land, "normal" people would probably stand out a mile.

Two creative techniques - brainstorming and prototyping - are particularly well described, in a way that encourages the reader to try something different. I've learnt some new tricks and even started applying them since reading the book.

5 out of 5 stars El arte de innovar estilo IDEO.......2007-06-01

IDEO ha hecho de la innovación un arte, el cual es un proceso sistematizado, con pasos muy definidos, congruentes y faciles de llevar por las personas que conforman dentro sus empresas los equipos de innovacion y diseño.

3 out of 5 stars Skip it and go right to 10 Faces.......2007-03-19

I recently read both this book and the Ten Faces of Innovation. My recomendation is to skip this book. It is written more like an advertisement for IDEO and was left feeling like Tom has crossed the line into arrogance. If you read it as a stand alone book there is a lot of useful information. However most of the concepts are covered in Ten Faces. If you have time read both books but if time is of the essence then jump right into the Ten Faces, you won't be disappointed.
The PDMA Handbook of New Product Development, Second Edition
Average customer rating: 4.5 out of 5 stars
  • Second Edition
  • PDMA - Handbook for new product development
  • Product Marketing Professionals - BUY THIS BOOK!
  • This book should have been read when it was published!
  • Wonderful!
The PDMA Handbook of New Product Development, Second Edition

Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

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ASIN: 0471485241

Book Description

The completely revised and updated "bible"of new product development: The PDMA Handbook of New Product Development, Second Edition.

The PDMA Handbook of New Product Development, Second Edition provides a comprehensive, updated picture of what you as a manager need to know for effective new product development. The book's concise, map-like detail acts as a compass, offering practical information pertaining to every stage of the product development process -- from idea generation to launch to the end of the life cycle.

Whether you're a novice or an expert, this edition is ideal as it provides both fundamentals and reliable information on advanced and emerging concepts such as accelerated product development, new product development globalization and benchmarking, and Web-based concept development.

Customer Reviews:

5 out of 5 stars Second Edition.......2007-04-11

This is the "Bible" for NPD professionals. An excellent addition to the guides by Cooper and Crawford.

4 out of 5 stars PDMA - Handbook for new product development.......2007-01-12

Haven't read from cover to cover, but proving to be an excellent reference. Good examples from industry reinforce key messages. Haven't learnt anything groundbreakingly new, but it has been a good confirmation or fine-tuning reference when needed.

5 out of 5 stars Product Marketing Professionals - BUY THIS BOOK!.......2002-03-14

The PDMA Handbook is one of those rare and valuable books that characterizes a "body of knowledge" for a professional discipline. It was produced by the preeminent industry organization for New Product Development (NPD) professionals, the PDMA .... This text describes current, best practices in NPD and includes contributions from knowledge leaders in academia, consulting, and industry practice. If you are a CEO, COO, CTO, Marketing Manager, Product Manager, Product Planner, Engineering Manager, Project Manager, Program Manager, or any other professional involved in new product development (especially for technically complex products like hardware and software) you really need this book.

Product Managers (should) perform the nitty, gritty, roll-your-sleeves-up: opportunity analysis, business case formulation, and requirements management for new products. Research shows that judicious performance of this critical pre-work is a key determinant in the ultimate market success of new products and is usually performed inadequately. Unfortunately, most professionals in such roles have had no formal training beyond an MBA (sometimes). The PDMA Handbook provides a comprehensive treatment of virtually all the subject areas new product development (business) managers need to understand to drive the success of their endeavors. Want to know the key success factors for new products, understand value proposition, differentiation, features vs. benefits, uniqueness, sustainable competitive advantage, the fuzzy front end, pipeline management, how to plan a new product launch, manage a product portfolio, and more? This is the book you need. The PDMA Handbook is the Gray's Anatomy of product management. Buy it and READ it at least twice.

4 out of 5 stars This book should have been read when it was published!.......2001-08-19

This book seem to be written by persons who really know what NPD (or NPI) really is. All those described mistakes possible to be done is made by me during last five years...this is a good book.

The area of NPD is large. Luckily people in PDMA have come to the right conclution: it is not possible for one person to handle the whole area throughly. Every chapter in this book is written by expert on his/her own area. Unfortunately the maximum size of one book restricts the possible space per one writer to include only the most vital parts into this book.

To whom I can recommend this book? --- To anyone who will to increase his/her own scope of NPD and especially to a person who already have gained some experience on this field and is able to compare his/her own experiece to this book.

5 out of 5 stars Wonderful!.......2000-02-02

I purchased the PDMA Handbook on the strength of a review and have been very glad I did so. After quoting a few passage to my staff they began to borrow it, and now the Handbook has made the rounds of the office. It is worn and dog-eared, and quoted from on a daily basis.

The message of "treating each other with respect and dignity" by author Holahan et al has really struck a chord around here. Many of us believe she must be staunch Christian, one who lives her faith on a daily basis.

The PDMA Handbook has provided guidance in mapping out strategies for new services we hope to bring to market as well as the way our organization is managed. It has changed the way we do business and the way we percieve the world.

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  2. Sustainable Tourism
  3. The ART of Risk Management
  4. The Black Swan: The Impact of the Highly Improbable
  5. The Commanding Heights: The Battle Between Government and the Marketplace That Is Remaking the Modern World
  6. The Communist Manifesto (Signet Classics)
  7. The Condition of Postmodernity: An Enquiry into the Origins of Cultural Change
  8. The Economics of Exchange Rates
  9. The Economics of Natural Resource Use (2nd Edition)
  10. The Ethical Consumer

Books Index

Books Home

Recommended Books

  1. History: Fiction or Science
  2. Bone Volume 3: Eyes of the Storm
  3. The Structure of the Ordinary: Form and Control in the Built Environment
  4. Vancouver's Fair: An Administrative and Political History of the Pacific Northwest Exhibition
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  7. Agatha Raisin and the Wellspring of Death
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  9. Time-Saver Standards for Urban Design
  10. Wild Beasts