Book Description
Based on numerous interviews with top CEOs and other professionals, Managing Interactively helps readers become well-versed communicators in today’s global, technologically focused organizations. Best-selling author Mary Boone examines the techniques and issues that surround clear and effective communication skills in the rapidly changing digital environment and presents provocative new ideas that will help readers address today’s communication challenges. Distilling the experience of top executives into easily applied techniques, each chapter features actual stories from expert communicators who have learned how to successfully adapt their communication strategies to today’s technologies. Managing Interactively is a must-have for anyone facing the communication challenges of today’s volatile business world.
Customer Reviews:
Packed with mind-expanding ideas.......2001-03-21
Speaking as a corporate communication professional, I can honestly say this is the most stimulating business book I've read. The premise is that organization leaders must go beyond simply seeking buy-in from their employees to a more iterative, interactive (and, ultimately, much more inspiring and effective) process of continually reinventing the organization. This argument is supported with great examples and enough detail to be actionable.
Highly recommended........2000-12-29
Mary Boone has authored a wonderful resource for implementing a knowledge-sharing culture in the Enterprise. Things to pay special attention to in the book include the ten key competencies for mastering new methods of communication and management, her insightful analysis of trends and obstactles affecting corporate communication, and the way she uses interviews with CEOs and executives to show you how others have implemented effective collaborative strategies.
On the lighter side of things, read her story about "George" in the "Get Over Yourself" chapter. She uses this story to point out how personality differences can be a show stopper to implementing innovation and promoting creativity. Furthermore, she explains how collaborative technologies can help bypass some of these differences.
Average customer rating:
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Knowledge Sharing in Practice (Information Science and Knowledge Management)
M.H. Huysman , and
D.H. de Wit
Manufacturer: Springer
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Binding: Hardcover
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ASIN: 1402005849 |
Book Description
In this volume organizational learning theory is used to analyse various practices of managing and facilitating knowledge sharing within companies. Experiences with three types of knowledge sharing, namely knowledge acquisition, knowledge reuse, and knowledge creation, at ten large companies are discussed and analyzed. This critical analysis leads to the identification of traps and obstacles when managing knowledge sharing, when supporting knowledge sharing with IT tools, and when organizations try to learn from knowledge sharing practices. The identification of these risks is followed by a discussion of how organizations can avoid them.
This work will be of interest to researchers and practitioners working in organization science and business administration. Also, consultants and organizations at large will find the book useful as it will provide them with insights into how other organizations manage and facilitate knowledge sharing and how potential failures can be prevented.
Book Description
A complete set of best practices, tools, and techniques for turning conversations into a rich source of business information
Many organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations.
Written by two of the foremost experts in online communities, this book covers a set of best practices, tools, and techniques for using conversation and online interaction to provide affordable and effective knowledge-based benefits and solutions. With a unique and invaluable perspective, the authors offer guidance for collecting, capturing, and cataloging knowledge so that it can be used to improve efficiency and reduce costs in areas ranging from internal procedures through customer relations and product development.
This book provides step-by-step solutions for developing an effective knowledge network, including how to:
* Formulate strategies and create action plans
* Select the right tools for peer-to-peer networks, interactive communities, and events
* Work with legacy systems
* Train staff and stimulate participation
* Improve productivity and measurement criteria
The companion Web site contains templates, checklists, a discussion board, and links to software.
Customer Reviews:
Does not mention wiki...note publishing date of 2002!!.......2005-12-30
This is a good book on knowledge management. It provides an adequate historical reference and a succinct framework for the opportunities and incentives for KM but it is as of 2002. This book needs updating. It's not bad but is pre-wiki and web images are dated. Buy used...don't spend $40.00.
Powerful book.......2002-10-18
Review of Building the Knowledge Network: Best Practices, Tools, and Techniques for Putting Conversation to Work
I thoroughly enjoyed this book. It was written in a conversational tone, and pulled together all the different pieces I've been reading in many sources. It starts with a brief history of knowledge sharing/conversation/communications which I found fascinating (and I am not a history buff!). Nancy & Cliff compared the anti-conversational attitudes of the Scientific Management during the Industrial Age, showed how the Hawthorne Studies caused the shift from the organization to the worker, and information systems. With the emergence of computer networks, the knowledge explosion has shown no sign of abating.
They discussed how the lessons of the pioneers of early communities such as the WELL assisted communities of today to flourish. Trust became communities' foundation with open communications offering challenges to community managers/moderators/facilitators.
The authors' inclusion of quotes from the ideas of the "greats" in community building/managing and knowledge management (KM) such as Stephen Denning, Thomas Davenport, Etienne Wenger, Tom Peters, Michael Hammer and Howard Rheingold, among others offered powerful evidence to their premises. Throughout the book are helpful charts, checklists and other graphics.
A whole chapter was devoted to culture and the tools that enable differing cultures. They discussed the three relationships between people and content and the three dimensions of collaboration (the cornerstone of communities).
Another chapter was devoted to external stakeholders and customer relationship management (CRM). They touch on what new skills will be required to operate within online learning and knowledge sharing communities And they touch on what paths our technical future may take and how to integrate all these new technologies.
They see a "collaborative future" from within and without organizations, as globalization becomes more widespread. The day of hoarding knowledge towards power are over, long live the new king of collaboration! This book is for anyone who wants to start an online community and for those who want to reminisce about "the good ole days," for those who want to read about what the big companies are doing, and all in context. "Context" is a word near and dear to my heart-for so often we forget to put information in context, whether in conversation or training. Nancy and Cliff have completed a truly delightful read in their book. I highly recommend it!
Book Description
This book presents the many facets, concepts and theories that have influenced knowledge management and the state of practice concerning strategy, organization, systems and economics. The second edition updates the material to cover the most recent developments in ICT-supported knowledge management. It also provides a more coverage of its theoretical foundation including a new account of knowledge work, discusses the potentials and challenges of process-oriented knowledge management, adds a new chapter on modelling that plays an important role in knowledge management initiatives and contrasts architectures for centralized and distributed or peer-to-peer knowledge management systems.
Book Description
This book presents revised versions of lectures given at the Summer Convention on Information Extraction, SCIE 2002, held in Frascati, Italy in July 2002.
The following lectures by leading authorities in the field of information extraction are included:
- acquisition of domain knowledge
- terminology mining
- finite-state approaches to Web IE
- measuring term representatives
- agent-based ontological mediation in IE systems
- information retrieval and IE in question answering systems
- natural language communication with virtual actors
Book Description
This collection of papers from the First International Conference on Knowledge Management (iCKM 2004) offers insights into the state-of-the-art in KM and the challenges lying ahead. Grouped into six themes — communities and collaboration, knowledge sharing, culture as context, knowledge management strategies, knowledge creation, and knowledge discovery — authors provide thought-provoking theoretical and practical discussions, through quantitative analyses and detailed case-studies. iCKM 2004 was organized by the Information and Knowledge Management Society (iKMS), a non-profit society dedicated to the promotion of KM theory and practice.
Average customer rating:
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Open Source for Knowledge And Learning Management
Manufacturer: Idea Group Publishing
ProductGroup: Book
Binding: Paperback
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ASIN: 1599041189
Release Date: 2007-03-08 |
Product Description
"In the last years, knowledge and learning management have made a significant impact on the IT research community. Open Source for Knowledge and Learning Management: Strategies Beyond Tools presents learning and knowledge management from a point of view where the basic tools and applications are provided by open source technologies. Open Source for Knowledge and Learning Management: Strategies Beyond Tools explains an intense orientation to the critical issues of the open source paradigm: open source tools, applications, social networks, and knowledge sharing in open source communities. Open source technologies, tools, and applications are analyzed in the context of knowledge and learning, and this convergence formulates a challenging landscape for the deployment of information technology. "
Average customer rating:
- Author's Review
- Microsoft brochure
- Leaves out the critical security aspects of information
- An exceptional and practical look at content Management
- Globe and Laugero: Lead On...
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Enterprise Content Services: Connecting Information and Profitability
Alden Globe , and
Greg Laugero
Manufacturer: Pearson Education
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ASIN: 0201730162 |
Customer Reviews:
Author's Review.......2003-05-09
Enterprise Content Services: Connecting Information and Profitability will be useful for those working in large organizations on complex information-sharing systems that support key business processes. Portals, content management, search, personalization and document-management systems require careful research into user requirements and work processes in order to be aimed at supporting revenue-generating work. The book will support your efforts to filter out "infosmog," discover who is producing and consuming information, and to what end. With this information ready to hand, designing useful metadata and consistent navigation is simpler, faster and more effective. You'll learn how to instill an enterprise publishing discipline that includes dedicated staff roles and a sustainable approach to taxonomy. With these components tied to your packaged software solution, search, security, and personalization can be made to work effectively. People, processes and content are improved; costs are reduced.
Microsoft brochure.......2003-02-27
This book is nothing but a fluffy brochure for Microsoft 'advanced' technology. Typical MS style over substance; for a book on content, the book has very little of it. Total waste of money. Check out the much more substantive Content Management Bible ...for an authoritative and comprehensive treatment of content management issues.
Just look at how well the price of the used copies (and at how many copies are being dumped) have held up to it's initial overpriced $30. Telling. Price follows demand.
The author rating his own book 5 stars to increase the average rating is pathetic and telling. Microsoft is a sinking ship and everyone knows it-their disdain for quality is finally catching up to them. Anyone who continues to pour good money after bad down the MS rat hole of spaghetti code and endless security holes large enough to drive trucks through isn't awake.
Leaves out the critical security aspects of information.......2002-12-31
Making the proper company information available to the right people is a complex task capable of yielding a large amount of return on investment. Doing it properly is the focus of this book and while the authors are right about the need, they are somewhat weak on the implementation. No one disputes the advantages of employees being able to access information from the human relations department whenever they want or to examine data about the product they are working on. So, in that respect, they are largely telling us what we already know. However, that information is generally proprietary, so an integral part of the display involves making it impossible for others to see.
Where the authors are very lax is in the area of security, as can be seen by examining the index. There are only nine pages listed as even having the word security in them. No one can even consider making information available, even to employees, without considering the restrictions concerning who can and cannot access that data. Every company that I have ever encountered has a strict policy regarding what can be publicly posted and what cannot and how the access is restricted and that policy is part of every plan to make information available. The authors do not address this issue, other than to say that companies should hire one or two security experts.
In terms of how to organize data for presentation, this book is quite good. However, the lack of coverage of security issues means that you will have to look elsewhere in order to find that necessary information. And in the age of the mobile and telecommuting worker, staying within a firewall is just not an option.
An exceptional and practical look at content Management.......2002-07-13
I've been in the information/knowledge management business for over 10 years and this is by far the most practical book I've read on enterprise content management. The author's have done an exceptional job of providing a road map to organizations large and small. If you are just getting started with content management in your organization then this IS THE ONLY book you should read.
Globe and Laugero: Lead On..........2002-06-25
From their first book, Managing Knowledge: A Practical Web-based Approach, to this one, Globe and Laugero continue to demystify Knowledge Management. Enterprise Content Services provides a set of practical steps that lead us from addressing our organization's content management needs and identifying our most valuable knowledge assets, to creating a USEFUL content management system and effectively measuring ROI. The appendix of specific vendors and their products provides a comprehensive starting point for researching who the key players are in the marketplace and what they have to offer. Unable to avoid sounding like an infomercial, I know that their methodology is effective as I've successfully incorporated it into my practice as an IT consultant. Whether you are preparing to overhaul your company's content services approach and presentation, or dipping your toe into the sea of knowledge management for the very first time: start here.
Average customer rating:
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Enterprise Knowledge Infrastructures
Ronald Maier ,
Thomas Hädrich , and
René Peinl
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover
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ASIN: 3540239154 |
Book Description
Success of an organization is increasingly dependent on its capability to create an environment to improve the productivity of knowledge work. This book focuses on the concepts, models and technologies that are used to design and implement such an environment. It develops the vision of a modular, yet highly integrated enterprise knowledge infrastructure and presents an ideal architecture replete with current technologies and systems. The most important streams of technological development that are covered in the book are computer-supported cooperative work, document and content management, e-learning, enterprise portals, information life cycle management, knowledge management, mobile computing, and the Semantic Web. It includes learning goals, exercises and case examples that help the reader to easily understand and practice the concepts.
The book is targeted at advanced bachelor and master students. Practitioners profit from insights into the importance of technologies and systems and their application.
Book Description
The value of an organization is given not just by its tangible assets but also by the knowledge embodied in its employees and in its internal and external structures. While explicit knowledge can be shared as information and is easy to handle, this tacit knowledge has been neglected by effectiveness-oriented management techniques but is crucial for both the operational efficiency and the core competencies of an organization. This book provides a survey of the use of information technology for knowledge management, and its chapters present specific research on how technologies such as computer-supported cooperative work (CSCW), workflow, and groupware can support the creation and sharing of knowledge in organizations.
Customer Reviews:
Good but Expensive book.......1999-04-03
Interesting book...primarily intended for an academic audience....shows a lot of examples and tools...
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