Book Description
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."
Customer Reviews:
A Do-It-Yourself Manual to Leadership.......2007-09-19
Leadership and managment roled into one do-it-yourself manual. There are many books out there about management and leadership theory. Theory is important because creates the mindset that is the foundation for success. We are often then put to task creating our own application. Or we could read and implement the systems laid out in Hardwiring Excellence, the singule best book on HOW TO manage and lead to greatness. Could I be any more clear?
While Quint Studer focuses on what he know best, big healthcare, this book can and is being applied to every industry. (I have applied its systems to hospitality, customer service, and production.) The fact that Quint focused on what he does best is a great example of leadership, and an example of how Quint practices what he preaches.
I have the priviliege of living the same city as Quint Studer and interacting with his organization on a regular basis. I can attest that they practice everything they preach and have excelled wilding while doing it.
in anticipation.......2007-09-13
I just re-read this book in anticipation of Quint's new book, Results that Last (I think it's due out in October). The practical recommendations for healthcare leaders found in this book just make sense for leaders in any industry. I am really looking forward to seeing how he builds on these ideas in a book that is aimed at business in general.
Hardwiring Excellence.......2006-11-10
For health care executives who want to see positive, lasting changes in their organizations, a must read. This is a very thorough yet simple guide with explicit instructions and tools for how to get the right people in the right seat and continually doing the right thing for the right reasons. I was pleasantly surprised that the author was able to take such a complex organizational structure and develop simple procedures for achieving excellence. Want safety and quality in healthcare, adopt the principles of this book and you can achieve success. Reads like a novel, well worth the investment in money and time. Our entire management team has read this book and is adopting the principles to ensure all are doing worthwhile work and making a difference each day in someone's life.
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference.......2006-11-10
Easy to read and very helpful information for those in the professional realm.
Realistic and Practical.......2006-08-13
This is one of the best "how to" books on management I have read in years. It captures the culture of hospitals (and health care facilities in general) very accurately and the realism lends credibility to the book. He gives authentic scenarios and tells how he and his managers dealt with them. Also, he is realistic in that he includes some tough remedies such as helping someone find opportunities outside the organization when she absolutely poisoned her departmental relationships and refused to change. If you are wanting to change the culture in your organization this book will certainly help you and give you a different perspective. And, although it will be most helpful to health care managers, it will also be applicable to managers in any setting that want to change their culture and become a better, more productive, and more satisfying place to work.
Book Description
Health Economics and Policy is a basic introduction to the microeconomics of health, health care, and health policy. This edition demonstrates how economic principles apply to health-related issues. It explains the social, political, and economic contexts of health care delivery and explores the changing nature of health care. Students learn to analyze public policy from an economic perspective. While the text was written for non-economics majors, it includes enough economic content to challenge majors.
Customer Reviews:
EXCELLENT.......2005-03-22
I had the pleasure of taking this class from the author of this class. Dr. Henderson is not only absolutely excellent teacher, he is an equally good writer. I was not an economics major, and was somewhat fearful about taking "Economics of Medicine" as a class, but this book is thorough, organized, and easy to understand. It is an excellent book for economics majors as well as those majoring in other health care related professions who have an interest in learning more about the current health care system and related policies.
Book Description
The second edition of this thorough reference is an invaluable tool for assessing cosmetic products, addressing both the quality of the product and the effect it has on the skin. Since a product's ultimate purpose is to benefit the skin, it is crucial to have an understanding of how the skin works, how and why a product may or may not penetrate it, and what care individual skin types and conditions may require. It is difficult to discuss product ingredients without correlating product performance to skin function. An expanded section on skin physiology and chemical concepts enables the reader to better understand product performance through a thorough explanation of how chemicals and ingredients interact. The various skin types, conditions, and appropriate ingredients for treatments provide a quick reference to address clients' needs. This enlarged second edition contains over 2,000 ingredients including 200 new and updated entries. Expanded information on antioxidants and their stability, new discussion on aging and sensitive skin, and function of SPF and new sunblock ingredients offering full spectrum sunscreen and sunblock for both UVA and UVB rays has been added.
Customer Reviews:
Overpriced .......2007-09-18
There was very little that I found in this book that I didn't find in other resources on the subject. It's way overpriced for what it delivers.
Milady's Cosmetic Ingredients Dictionary.......2007-06-27
In addition to listing many standard ingredients, this book also lists botanicals which are listed by their English name with other common names listed right after. And they are cross-referenced. A very good brief review of skin physiology, function, components, structures and layers along with product penetration and testing and skin types and conditions enhance the book. Great for newbies or experienced skin care professionals.
Terrific Resource.......2005-10-17
The beauty business is wonderful, really it is. There are only a very few players that are truely dishonest when it comes to ingredients, for instance, "renaming" common ingredients. This book will help everyone keep it straight. As a beauty and lifestyle reporter, I keep it on my desk.
FANTASTIC REFERENCE.......2005-10-10
I am currently studying beauty therapy and this book is my lifesaver! it is great for reference, general knowledge etc!
Not to bad.......2005-09-13
The first few chapters I would call "Skin physiology for dummies", the science is much simplified, so don't expect to learn much here. However, the glossary of cosmetic ingredients is very decent, I would definatelly buy this book as a great reference.
Average customer rating:
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Health Care Economics (Delmar Series in Health Services Administration)
Paul J. Feldstein
Manufacturer: Cengage Delmar Learning
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Financial Management in Health Care Organizations (Delmar Series in Health Services Administration)
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Health Policy: Crisis and Reform in the U.S. Health Care Delivery System
Accessories:
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Introduction to Health Services
ASIN: 1401859798 |
Book Description
This much anticipated new edition of Health Care Economics continues its legacy as a leader in its field. Written by a distinguished economist and educator, the sixth edition maintains the book's analytical approach in its treatment of political economics. Through comprehensive discussions, appendices, tables and figures, the author consistently illustrates the value of economics in understanding public policy issues that affect the medical services sector. Both veterans in the field of economics and readers who are new to this area of study will appreciate the book's in-depth and straightforward treatment of important topics.
Average customer rating:
- Highly recommended
- Right to the point!
- Financial Management of Healthcare Organizations
|
Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts, and Applications
William N. Zelman ,
Michael McCue ,
Alan Millikan , and
Noah Glick
Manufacturer: Blackwell Publishing Limited
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Essentials of Health Care Finance
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Health Care Management: Organization Design and Behavior
ASIN: 063123098X |
Book Description
This new edition of Financial Management of Health Care Organizations offers an introduction to the most-used tools and techniques of health care financial management, including health care accounting and financial statements; managing cash, billings and collections; making major capital investments; determining cost and using cost information in decision-making; budgeting and performance measurement; and pricing.Avoiding complicated formulas and using numerous spreadsheet examples, its pedagogy includes: more advanced information in chapter appendices for those who want to go beyond the basics; a detailed outline beginning each chapter; a summary concluding each chapter; and 'perspectives', real-world situations and events which illustrate concepts discussed in the chapters. Now completely updated, this book provides students with the practical, up-to-date tools they need to succeed in this dynamic field.New to the Second Edition:Key terms and key equations listed at the end of each chapter; each set of key terms now becomes the first question for each chapterExpanded use of marginal definitions and key pointsAdditional questions and problems for the chapters; where possible, problems are provided in pairs so that the first can be used as an example, and the second can become part of an assignmentUpdated perspectives throughout the textInstructor's Manual available on CD-ROM including all exhibits in PowerPoint and Excel, answers to all problems in PowerPoint and Excel, and working spreadsheet models of exhibits and selected problems for classroom use
Customer Reviews:
Highly recommended.......2005-03-28
A very comprehensive and informative book, even though the examples are for the US it can be used and applied to other countries and systems. Gives a good grounding for financial understanding of healthcare entities. Highly recommend it to anyone looking interested in financial managment of health care organizations
Right to the point!.......2004-03-28
I found it very consice, and at the same time understandable with lots of examples, and practical. It is very well customized for health care organizations. It's worth your time and your money!
Financial Management of Healthcare Organizations.......2003-05-16
This text proved an invaluable guide to the subject of hospital finances. This was a subject I was not particularly interested in, and the book surprised me. It is readable and clear. The logic flows smoothly. There are plenty of examples, illustrating assorted principles. After reading several books on the topic of hospital finances, this one stands out for its clarity.
Book Description
This fifth edition of the classic text, Strategic Management of Health Care Organizations, introduces strategic thinking, strategic planning, and strategic momentum to advanced undergraduate and graduate students as well as practitioners in the field of health care. It demonstrates how strategic managers can become strategic thinkers with the crucial skills to evaluate the changing environment, analyze data, question assumptions, and develop new ideas.Swayne, Duncan, and Ginter present methods to develop and document a plan of action through strategic planning and illustrate how, as managers attempt to carry out the strategic plan, they evaluate its success, learn more about what works, and incorporate new strategic thinking into future planning, strategy formulation, and situational analysis. They demonstrate how strategic management "maps " can provide the direction needed for successful implementation.In this new edition, all chapters have been revised and contain new or updated Introductory Incidents and Perspectives. Appendix A has been revised to match the new model of strategic thinking, planning, and managing the strategic momentum. Twenty real-life case studies, including nine new cases and three updated classics, present diverse strategic situations in an accessible manner that enhances the applicability of the concepts for students and professionals.The text is supported by PowerPoint slides and an Instructors ' Manual. Visit www.blackwellpublishing.com/swayne for details.
Customer Reviews:
Both conceptual and practical tools.......2007-04-11
This is an outstanding book. While naturally oriented to strategic management of health care it is also a comprehensive framework to strategic management in general. The book's layout is that of a university textbook but it is also written in an enjoyable style. I read this book as a practitioner and not a formal student and found it extremely readable and helpful. The authors present both conceptual and practical tools for strategic management.
Excellent book.......2006-12-14
I would highly recommend this book. It is easy to read, methodical in approach and provides a balance of relevant theory and application. A useful resource for any healthcare organization expanding its services within existin country or beyond.
Thanks extended to the authors...I look forward to other additions!!!
Excellent Book.......2004-03-03
I was fortunate enough to be a student of Linda Swaynes @ UNC Charlotte. We were the first class to use this book. Not only was Ms. Swayne excellent at what she taught but the book was a tool that explained the theories in nice detail. I continue to use the book as a resource. I am currently a hospital CEO.
Great balance of theory and practice.......2001-11-29
I used this text for a class in health care management. I was impressed by the readability of the text, the incredible amount of information it contained, and the great balance of theory with practical approaches. Many books about management are a bit short in the area of practical tools. This one gives you tools to work with. I used the outline of this book to do a strategic analysis of an organization with which I work. The only significant weakness of the book is the uneven quality of the case studies. These were contributed by outside authors. Some of these are terrific, others are not well written and not so helpful. Hope this gets corrected in the new edition.
A Must for the Novice Planner.......2000-07-27
This comprehensive and yet easily understood text provides the fundamentals of strategic management as it applies to most any health care organization. The authors' experience comes to life in a variety of real examples and cases throughout the text. My background and interest in strategic planning led me to thoroughly examine the step-by-step processes, and I was amazed at both the simplicity and applicability of each. Definetly a text that I will recommend to anyone entering the healthcare industry or strategic planning arenas. Not only was I benefited by the purchase of this text, but had the opportunity to meet these outstanding authors in person during graduate study/research.
Average customer rating:
- Excellent analysis with some weak points
- Redefining Health Care
- A new look
- Disappointed but Some Might Find Value
- Redefining Health Care
|
Redefining Health Care: Creating Value-Based Competition on Results
Michael E. Porter , and
Elizabeth Olmsted Teisberg
Manufacturer: Harvard Business School Press
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The Business of Healthcare Innovation
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Who Killed HealthCare?: America's $2 Trillion Medical Problem - and the Consumer-Driven Cure
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The End of Medicine: How Silicon Valley (and Naked Mice) Will Reboot Your Doctor
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Consumer-Driven Health Care: Implications for Providers, Payers, and Policy-Makers
ASIN: 1591397782 |
Book Description
The U.S. health care system is in crisis. At stake are the quality of care for millions of Americans and the financial well-being of individuals and employers squeezed by skyrocketing costs--not to mention the stability of state and federal government budgets.
In Redefining Health Care, internationally renowned strategy expert Michael E. Porter and innovation expert Elizabeth Olmsted Teisberg reveal the underlying and largely overlooked causes of the problem and provide a powerful prescription for change. The authors argue that participants in the health care system have competed to shift costs, accumulate bargaining power, and restrict services rather than create value for patients. This zero-sum competition takes place at the wrong level--among health plans, networks, and hospitals--rather than where it matters most: in the diagnosis, treatment, and prevention of specific health conditions.
In spite of competition among these systems, the patient care cycle is poorly coordinated. The fractured system undermines both efficiency and quality of outcomes.
Redefining Health Care lays out a breakthrough framework for redefining health care competition based on patient value over the full cycle of care—from prevention and diagnosis through recovery or long-term disease management. With specific recommendations for hospitals, doctors, health plans, employers, and policy makers, this book shows how to move to value-based competition on results that will unleash stunning improvements in quality and efficiency.
Customer Reviews:
Excellent analysis with some weak points.......2007-09-01
This book has received probably disproportionate attention due to Prof. Porter's notoriety as a strategic thinking theorist. There are better overall books on healthcare policy available. In particular I recommend the Bodenheimer/Grumbach books, one on healthcare policy and one on primary care, Dr. Arnold Relman's book, A Second Opinion, Strained Mercy, an outstanding and thorough analysis of healthcare economics with particular regard to Canada's healthcare system, among others.
I find the analysis of the USA healthcare system by Profs. Porter and Teisberg to generally be excellent, although I find it wanting in regard to their disparagement of a single-payer/single-insurer system and to their description and analysis of healthcare systems outside the USA. From my perspective private health plans play only a net negative role in the system. The authors' analysis of how the health insurance market works is quite good. However their recommendation that a system of private insurers should persist is refuted by their own analysis! A single payer/insurer system will not cure the problems of the US system, as they clearly point out, but it does remove the inherently dysfunctional characteristics of private insurance, not least of which is its failure to meet the needs of the uninsured - a very large number - and its inherent propensity to exclude the very people who need coverage and care. The authors rightly point out that mandatory health insurance along with risk-pooling among insurers to spread the costs of those insured individuals who generate the highest costs is a "solution" to the current non-functioning system, but the same result, at lower cost and with much greater simplicity, can be achieved through a single payer/insurer.
The other key aspect of healthcare - how it is delivered - is ultimately more important than the financing/insurance side. The authors provide excellent analysis and recommendations in this regard. They correctly address the aspects of the healthcare market that prevent its functioning as a "competitive" market, specifically the abysmal lack of patient information on prices for services, on outcomes of actions by providers, comparative statistics on provider performance and similar. They also provide an interesting report by the Cleveland Clinic on outcomes, i.e. results, of the Clinic's heart surgery activity. They appropriately use this as an example of the kind of reporting that is needed.
The authors' analysis of healthcare systems outside the USA is skimpy and inaccurate in my opinion. The authors underplay the demonstrated efficacy of government-funded systems that outperform the USA system almost across the board in gross measures of outcomes (infant mortality and longevity) and vastly outperform the US system in regard to cost. They gloss over the fact that per capita costs in the USA are 2.5 times! the average of other OECD countries. It is not as though the costs are say 10% above the average with comparable outcomes. They are 150% higher with worse outcomes. Instead of noting this and analyzing it thoroughly, the authors assert that waiting times and rationing of care are significant problems in those countries, assertions which are simply not borne out by a closer examination of the facts. Also the fact that (mostly) single-payer/insurer systems function well universally does not fit the authors' main thesis, so rather than revise the thesis based on this evidence they choose to ignore the evidence.
As a consequence of these limitations I rate the book with 4 stars rather than 5. Too bad, because most of the book is excellent.
Redefining Health Care.......2007-05-23
Book Review
Redefining Health Care by Michael Porter
I am writing this review to help share some excellent ideas on the availability and quality of medical treatment in the United States and on the U.S. economy which is being dragged down by ever-increasing medical costs. The economic impact is not just on corporate profits and stock prices but also on U.S. employment because everything that raises costs makes it harder for U.S. manufacturers to compete with foreign suppliers and makes it harder for U.S. manufacturers to sell in foreign markets.
Unfortunately, the book is long, turgid, and full of details, which help to substantiate his conclusions and also provide guidance on implementing improved policies. I am afraid the book does not appeal to executives, politicians, or doctors. It also proposes radical changes in all aspects of the medical system and its financing and operation. Dr. Porter proposes major changes on the part of all parties involved in delivering and paying for health care.
The book begins with a review of health indexes and health care throughout the world and shows, while the U.S. has the greatest expenditures by any set of measurements, it does not have the best results.
Then, Dr. Porter introduces his most important concept: that any medical treatment should be measured by its results; how much lost time and discomfort did the patient have, is he or she completely cured, or how much disability measured over the entire span of the illness or even the life of the patient. We tend to think of an operation as being successful if the patient left the hospital in good condition. But how much additional recovery time, disability, or reoccurrence was there? If the patient doesn't come back to see him, a doctor doesn't know whether he was cured by the treatment or if the patient was so dissatisfied he went to another doctor or simply gave up on a series of treatments. The goal is to develop a scoring system for each group of illnesses that can be compared with the cost of each individual's treatment and their results to determine what is the best set of procedures and the best doctor or group of doctors to do the work can be used to guide providers and treatments. Porter has some reason to believe that the best treatments are generally less costly even though the individual item costs may be more, the greater effectiveness and the less chance of complications reduces overall cost. Included in the overall cost should be lost wages, which is a reasonable proxy for the patient's time.
The goal is to develop a health plan that pays for results not for treatments. In many cases, that would be a single payment to the provider for a whole series of treatments from diagnosis on through operations, post-operative care, and follow ups which could extend over a long period of time. This is a radical change from the present system which pays for treatments and tends to produce more treatments and does not have any effective means for either the insurers, or the employers, or the patients even to compare one treatment option with another. This is an extreme, radical change and would take a long time to implement, but there are pieces of the program in operation. A number of these are explained at length. Health insurance companies could hire these firms for their specialized expertise and would not have to do the work on their own. An example of what is done is how the firm studies the history of heart transplant patients and will give an insurance company a single payment for the entire course of treatment providing it is done in the manner and by people they specify. They would particularly focus on caregivers who have an outstanding record of success. It appears that for most illnesses, there are organizations that are substantially better than others and this program could be extended broadly.
Another area of development would be to have counselors which would be part of the function of the insurer to advise a company's employees with a list of particularly well qualified doctors and suggest treatment elements.
Government would seem to be poorly adapted to facilitating these changes because they are radically different from Medicare. Medicare seems to promote cheap, but not necessarily effective treatments and set arbitrary pay scales which do not allow the better providers to charge more for their services and thus encourage more providers to be in the high performance category. Companies that pay for the insurance are the ones that have to put pressure on the insurers to implement the above changes. This could not be done over a short period of time but would eliminate a lot of the wasted time that is now involved in the payments for each little step of the process and for each treatment step.
Chapter 8 is a detailed discussion of how to implement the aforementioned concepts using modifications of Medicare and other laws. This is too complex to summarize here but it appears doable if Congress and the Executive are sufficiently motivated. It is likely that few people would understand what is happening, but the benefits to cost ratio is sufficiently great that the changes would probably be supported and accepted. On the other hand, the situation is so complex, it is questionable whether lawmakers and administrators would be willing to undertake the many complex tasks required. On the other hand, the downside risk appears quite small.
Porter approaches the whole subject from the points of view of business strategy and the problems of decisions with very imperfect information. While the government frequently acts with very imperfect information, its strategy for doing so is not well developed and poorly applied.
Redefining Health Care: Creating Value-Based Competition on Results
A new look.......2007-05-20
Though a little dry, and at times repetitive, this book offers practical information. In a mess of books describing the massive problems in healthcare today, this book was at once motivating and up-lifting. I bought it for a class, but it is one of the books I'll be keeping instead of passing along at the end of the quarter.
Disappointed but Some Might Find Value.......2007-04-05
I'm a big fan of Porter, but I was somewhat disappointed by this book. Let me be frank. The first problem I have with the book is that the authors try to capture as large of an audience as possible, being careful not to place blame on certain providers within the health care system. That approach might get better reviews and sell more copies, but it is not delivering real value. One cannot escape mention of the realities of corruption and fraud by every player in health care and expect to address the problems.
The second problem I have is that Porter fails to recognize that health care is distinct from any other industry in America because it is highly politically influenced. Much of the health care system is public (government funded). This is a main reason why competition in this industry is highly ineffective. How can you have a pure competitive environment when poor performing providers continue to receive government-funded contracts? How can you have full competition when Washington merely fines providers for fraud with no jail time? How can you have competition that creates value when Washington places the burden of increasing costs upon taxpayers, letting the industry charge what it needs to deliver earnings that Wall Street expects?
Overall, by failing to address the harsh realities of politics and big money within America's health care industry, Porter's book is too idealistic and therefore falls short of offering a real solution. Regardless, it is a quality book and at least does what no other has in trying to approach the problems from a reasonable standpoint. I expected more from him, but clearly this book is a view from academia and is far detached from many realities of big industry in America. There are many good points in the book, but without addressing the main problems of a system whereby lobbyist groups who control health care policy, very little will change.
Redefining Health Care.......2007-01-09
Overall the book is a very good essay on how our healthcare system needs to evolve. From my vantage point, many of the points are relevant. It is a relatively lenghty book, being 400 pages, but the book does have a good, logical flow. It is worth reading to better understand our current healthcare system and ways to improve it.
Average customer rating:
- A pretty good book for what it is...
|
Economics of Health and Health Care (5th Edition)
Sherman Folland ,
Allen Goodman , and
Miron Stano
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Hardcover
Economics
| Business & Investing
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Similar Items:
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Health Care Management: Organization Design and Behavior
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Your Money or Your Life: Strong Medicine for America's Health Care System
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Health Economics (3rd Edition)
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ASIN: 0132279428 |
Book Description
This clear, step-by-step best-selling introduction to the economics of health and health care thoroughly develops and explains economic ideas and models to reflect the full spectrum of the most current health economics literature.
This book uses core economic themes as basic as supply and demand, as venerable as technology or labor issues, and as modern as the economics of information. Chapter topics include health care, health capital, information, health insurance markets, managed care, nonprofit firms, hospitals, physicians and labor, the pharmaceutical industry, government intervention and regulation, and epidemiology and economics.
Useful as a reference work for health service researchers, government specialists, and physicians and others in the health care field.
Customer Reviews:
A pretty good book for what it is..........2006-03-06
As with all economics textbooks and the subject of economics in general, this book is a bit dry. That said however, it's quite thorough in its coverage of how consumers, producers, and insurers make decisions about health and health care. It gives explanations that are rather simple to understand and goes in depth as far as would be considered normal for a 300 level elective course. I should probably note that my instructor is one of the book's authors, so take my review how you will.
Book Description
Since first published in 1989, and then again in a revised and updated 1997 edition, From Problems to Profits - The Madson Management System for Pet Grooming Businesses (1997) continues to be the world's best selling grooming business book. It's not a how-to book for the art of grooming, but instead, the most complete how-to book for starting and managing a new grooming business or expanding an existing one. Every managerial topic in grooming is covered from personnel, client relations, safety and supervision, marketing and advertising, bookkeeping, financial planning. Better yet over 100 illustrations provide you with dozens of business form layouts for your personal use. From Problems to Profits is more than a story about the author, Madeline B. Ogle, PhD. Instead she offers you the knowledge and tools she used to build one of the largest and most respected grooming businesses in the world. Now anyone can establish a more stable, profitable grooming business and! grow it as large as they desire, from a stable, busy year round one person business to a major pet care center. The definitive grooming business book that you will use for as long as you own your business. In fact, The Madson Management System has been proven to build the net worth of grooming businesses, and thereby allowing their owners more comfortable retirements when they sell their businesses. The art of grooming is important to every grooming business, but it is grooming management that creates stable, profitable grooming businesses that operate with far fewer problems. Managing a grooming business doesn't have to be stressful, but instead one of the joys of your life forever.
Customer Reviews:
Helpful.......2007-09-30
This book was purchased for me to help set up a business plan for self-serve dog wash with employees. I was not impressed with some of the ideas that were mentioned in the book regarding the design and style of cards to send to the customers to encourage continued business. Overall, this book was helpful and it sparked my own ideas.
Pet Grooming.......2007-05-15
Not exactly what I was looking for. Thought it would have more of example business plans in it. Good starter book for the Pet grooming.
From Problems to Profits Succeeds.......2004-08-10
This is the definitive book on the "business side" of grooming. Why another reviewer here would say to refer to Notes From The Grooming Table doesn't make sense. It's a great book on the "how to groom side" of grooming and is not a book on the business side of grooming at all. From Problems to Profits for the business side of grooming and Notes for the styling side of grooming and you have the best of the best today.
Useless for House Call or Mobile Grooming.......2004-07-18
I was recommended this book by grooming board but I found it totally useless for the mobile groomer or house call groomer. The book called "Notes from the Grooming Table" is a much better investment for the groomer in general.
The best of the best for grooming........2003-12-23
I visited the office of this author today and asked if I could write a review, and they put me online here so here I am. At first I thought this book was the biography of the author. It's not. It's her system she used to go from a tiny salon to a major pet salon. No matter how small or large a grooming shop you want, you can do it. I was so impressed look at me, I came to visit the author and what a warm welcome I was given. I bet her 5,000 pet owner clients loved her as much as me. This is a classic and many books on how to for any type of service business could take a lesson from the format of this book. If you are going to own a grooming small or large there are so many gems of info in this book. I am so impressed and feel so great about my future as a grooming business owner.
Average customer rating:
- CAN YOU SAY "TYPO"
- A core book, with a'lot of problems.............
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Nursing Home Administration
James E. Allen
Manufacturer: Springer Publishing Company
ProductGroup: Book
Binding: Hardcover
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ASIN: 0826153933 |
Book Description
This highly readable new edition contains the knowledge essential to prepare for licensure and employment as a nursing home administrator. The author uses the format of the licensing examination and the guidelines of the National Association of Boards of Examiners of Nursing Home Administrators as the basis for the text.
The fifth edition has been extensively updated and revised to reflect the wealth of new legislation and regulations passed since the publication of the last edition in 2002; offers compelling new data on a wide array of topics ranging from websites, departmental area trends, and diet data, to risk management, major organizations in the field, drug lists, and information on diseases and disability. New sections on:
- Distinguishing delirium from dementia
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Customer Reviews:
CAN YOU SAY "TYPO".......2007-01-09
I'll be short and sweet about this. So you wanna be an LNHA, I suggest you get a hold of a lot more reading material than just this book. James Allen should be ashamed of his publisher -- there are millions of typos in it, and it is written straight out of the mind of a PH.D.
The book is very convoluted, but does contain much needed information you'll have to have for the NAB test. So too, you should buy the NAB book, along with a book by Hacker. Get ready to take a loan out, these books are not cheap. Then comes the test at $440.00, then another $250.00 for your license. Oh yeah, be sure to buy the test book that comes with this book(for an additional $35.00 or so), it does help.
In sum, I wish studying for the NAB was assigned a single text written in an exact format for which the test was exactly written. How it stands now there are at least three (3) texts (2 listed above and Allen's book) which I stongly recommend -- skip any others, you'll be spending money needlessly!
Good luck to us all and God bless America -- what's left of it.
A core book, with a'lot of problems....................2005-09-23
I'm a few short weeks away from taking the NAB exam to become a licensed nursing facility administrator. This book was the core text for the 5 courses required for licensure (at least it was where I attended, anyway.....to be more specific, it was the only textbook required for all 5 courses) - - a little disturbing when you think about it.
The book is so ripe with typos, it gets to be absolutely laughable......completely unacceptable. The trick, I'm told, to using this book and passing the NAB exam, is to simply train your brain to think like James Allen, PhD.
As a former state nursing facility surveyor (in Texas, no less - -a state that is brutal on nursing homes from a regulatory standpoint), I've seen a'lot of things in nursing homes - - both good things and bad. In one moment, I read Dr. Allen's words and think, "This guy's pretty sharp.", and the next minute, he's prattling on like some idealistic 20 year-old, and I'm thinking, "Has this guy ever actually ran a nursing home in his entire life?" Another core issues is: this guy IS NOT A NURSE and if he knew how much he embarasses himself when trying to talk about clinical issues, he'd stop re-writing this book. Trust me.....if you're over 25 years old, and have spent more than 3 hours handling some part of geriatirc operations, you'll find some of this guy's rambling to be pure comedy. While not relegated completely to geriatrics, this book is proof once again that the whole "gotta pass the board exam"-schtick is growing to be such a gross racket in this nation.
The book will teach you a little bit....primarily about circa 1970's and 1980's generic management theory....which this guy's brain must be totally overloaded with. Funny thing, is: why doesn't the book have photos, line drawings, better graphics? Most of the graphics are centered around teaching you the ADA requirements pretty much as they relate to Life Safety Code requirements- - not altogether worthless, but kind of a cop-out in my opinion.
If you're taking your 5 core courses needed to sit for the NAB exam, you'll probably have to buy this book......sorry about that. Read it, learn what you can from it.....keep the section on personnel managment......then use the remainder of it as confetti for your, "Hey I passed the NAB exam" party!
Books:
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