Book Description
Supply chain management, both in industry and in academia, has grown rapidly over the past several years mainly due to an increase in corporate goals of reducing manufacturing costs and the savings that come from planning and managing the supply chain effectively. Most textbooks do not include models and decision support systems robust enough for industry. Designing and Managing the Supply Chain: Concepts, Strategies, and Cases, 2/e by Simchi-Levy, Kaminsky and Simchi-Levi discusses the problems, models and concepts derived from issues related to effective supply chain management. This text is suitable for both academic study and practicing professionals. While many core supply chain management issues are interrelated, the authors have tried to make each chapter as self-contained as possible so that the reader can refer directly to chapters covering topics of interest. Each chapter utilizes case studies and numerous examples. Mathematical and technical sections can be skipped without loss of continuity. The accompanying CD-ROM also provides two simulations, the Computerized Beer Game and the Risk Pool Game and a computerized tool, new to this edition, for developing and executing supply chain contracts. These packages help illustrate many of the concepts discussed.
Customer Reviews:
A good choice for a beginning text.......2006-07-06
I have this book as my text in the Business program at the University of Phoenix. I am not a supply chain manager and do not aspire to be, but it is a required course. Some of the math is a bit daunting (the phrase "using simple calculus" is an oxymoron to many) but even without knowing calculus the case studies and discussions convey the fundamentals effectively.
Visually, the book is also good, with a layout and graphic design that makes reading easier and not at all a strain on the eyes. That might not seem important when you are shopping for a text, but when you are reading the third chapter of the day sometime between supper and midnight, it will!
Outstanding Phenomenon.......2006-05-10
Words can not explain how much this book is valuable. Its pragmatic approach to supply chain is wonderful. I am sure any reader will have the same idea after reading this book. I really appreciate this great job. Special thanks to the authors.
Finally something you can read and enjoy.......2005-05-10
This book one of the rarest ocasions in SCM field when you read a book and enjoy its contents to the fullest. I agree with ine of the other reviewers that this is one of the BEST books about SCM. I highly recomend it as one of MUST have SCM books.
I needed something more concise.......2003-02-10
Good as a text book for an MBA program but I needed something concise and clear. I'll keep looking
The definitive book on supply chain management.......2003-01-17
The 1st edition of this book, authored by three leading scholars and consultants in the important, fast developing field of supply chain management, won several awards and high critical acclaim from professional associations, scholars, and managers.
The 2nd edition has addressed the few gaps in the the original edition, noticed mainly by by those who, like me, used the book to teach university level courses. Thus, in the new edition, anything complex (especially, quantitative ideas) is explained even more clearly and thoroughly than in the 1st edition. The managerial implications of research findings are spelled out even better, with more examples. Short, insightful discussion questions have been added following each chapter, and there are several new, interesting case studies in several chapters. Valuable new material has also been added, e.g., research findings and examples on how to design win-win supply chain contracts, and up-to-date material on the impact of e-commerce and information technology on supply chain management.
This book will be of value to all managers, but probably most to managers at middle and senior levels, as it provides a clear, coherent view of the entire subject while emphasizing strategic and tactical level decisions and planning. The authors have made a truly important contribution to the understanding and practice of supply chain management.
Average customer rating:
- Don't be afraid,
- Managing Chaos and Complexity: A Platform for Designing Business Architecture
- Multi-point reference, strong in all areas but very broad
- Successful Integration of Systems Thinking "Camps"
- Go west young man go west!
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Systems Thinking, Second Edition: Managing Chaos and Complexity: A Platform for Designing Business Architecture
Jamshid Gharajedaghi
Manufacturer: Butterworth-Heinemann
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The Manager's Pocket Guide to Systems Thinking and Learning
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An Introduction to General Systems Thinking (Silver Anniversary Edition)
ASIN: 0750679735 |
Book Description
The first edition of Systems Thinking was the first book to develop a working concept of systems theory and to deal operationally with systems methodology. The author has been working for the last 5 years to incorporate parallel development in quantum theory, self-organizing systems and complexity theory, the sum of which is included in this new 2nd edition. He has tested these concepts with 200 executive MBA students, and also with Russell Ackoff, one of the founding fathers of systems thinking. Ackoff reported that it was the most comprehensive systems methodology he has seen.
The 2nd edition features the synthesis of holistic thinking (iteration of structure, function and process), operational thinking (understanding chaos and complexity), sociocultural systems (movement toward a predefined order), and interactive design (redesigning the future and inventing ways to bring it about).
Also added are the operational thinking and self-organizing aspect of sociocultural systems, with updates made to the holistic thinking and interactive design parts to incorporate recent new developments.
* Cutting edge thinking incorporates the interaction of holistic thinking, operational thinking, sociocultural systems, and interactive design to develop an all inclusive systems methodology
* Companion website built solely to accompany and compliment the new edition available at www.interactdesign.com
* Operational thinking and self organizing aspects of sociocultural systems added anew, with the holistic thinking and interactive design parts updated to incorporate new developments
Customer Reviews:
Don't be afraid,.......2007-08-27
This is really aimed at the reader who wishes to work on the transformation of whole organisations. Demonstrating the multi-dimensional relationships between organisational design, performance and behaviour.
This work has had a profound effect on my thinking and development of management ideas. It integrates many concepts into a systemic whole. I have used this book with many management teams in recent years.
If you are venturing into the world of systems thinking then this is probably the most accessible in terms of simplicity and breakthrough applications.
Putting these ideas into practice with your colleagues or management teams might seem a little daunting but it's the only way to learn and master the concepts which will bring deeper insight into organisational change and provide you with better solutions to some of your more persistent management issues. Don't be afraid.
Managing Chaos and Complexity: A Platform for Designing Business Architecture.......2007-02-18
My company recommended that I read this book in advance of training session with the author. I scanned the entire book today. Some useful info.
Multi-point reference, strong in all areas but very broad.......2006-04-14
The concepts of system thinking, enterprise architecture, business architecture are big enough by themselves to be covered in a book. Doing it all within the context of a single book is daunting and a topic that Gharajedaghi partially accomplishes.
I read this book as part of the research I did for my doctoral dissertation, so this review will have a bit of an academic bent.
Gharajedaghi is a strong believer in the Enterprise Architecture models of Zachman and that influence shows in his work. The book has a strong academic flavor in its use of terminology and how it describes systems thinking. Executives and consultants looking to understand these concepts will have to work at it a bit, but the work is worth it.
A strength of this work is the fact that includes actual case studies -- something that few people take the time to do. The five cases cover a variety of industries and situations that make the principles that Gharajedaghi discusses.
Overall, if you are a serious student of systems thinking this book is a good second level reference. Peter Senge's the 5th Discipline is the 'pop' version of systems thinking and Peter Checklund is the intermediate level and somewhat similar to this work.
Successful Integration of Systems Thinking "Camps".......2006-02-12
Gharajedaghi's 2nd edition has accomplished an incredible feat - he has successfully integrated and synthesized the systems dynamics of Forrester with the systems thinking and interactive design of Ackoff. Jamshid connects Holistic thinking, operational thinking, socio-cultural models/conceptions, and interactive design into a complementary whole. Our organization has learned and is using Jamshid's methodology and it is fundamentally changing the way in which we see the world and the organizations that will be able to compete in this new "flat" world.
If you're ready to escape the confines of linear thinking and classical science and management approaches to organizational problems, then this is your book. This book is written conceptually, not linearly, and challenges any reader who is used to over-simplified, mainstream books yet it is not an overly technical read that would be approachable only to high-level engineers and systems scientists. Those not having approached systems thinking before might be better off simultaneously working through Senge's Fifth Discipline and Ackoff's Best as primers. Be prepared to read it slowly and repeatedly - the ideas are profound when considered carefully and openly and might challenge many core assumptions.
Having met Jamshid on several occasions, I have found him to be one of the brighest men to grace our world with a significant contribution to share - he very well may have the current "best" answer to organizational design for our times. To dismiss him as simply an "Ackoff disciple" or another guru trying to sell his services is shortsighted. Linear, prescriptive books become best-sellers that catapult authors into 5-digit fee days - Jamshid's 2nd edition isn't the stuff of best-sellers, but rather for "best-thinkers."
Go west young man go west!.......2005-11-17
If this book takes you back to the source material, then it will have accomplished its goal. The book itself, lacks the finesse of it's intellectual founders. But by god do we need this book in order to point us back. The last three years have been a result of reading all the source material for the book and for that Jamshid - I thank you.
The best of luck.
Book Description
Effective management requires knowledge, dedication, and a sincere interest in the well-being of horses. In this thoroughly updated second edition of her best-selling classic, Cherry Hill explains how to be a responsible steward of the land while providing horses with the best care possible. Drawing on decades of personal experience and recommendations from hands-on Extension agents throughout North America, Hill provides detailed, practical information designed to help readers develop and refine their “horsekeeping consciousness.”
A thorough understanding of horses is critical to good horsekeeping, so Hill begins by explaining the behavior and the physical and emotional needs of the horse. She encourages readers to choose a management method that fits their lifestyle and locale. She then explains how to maximize efficiency through careful planning of facilities and implementation of diligent management routines that keep horses happy, healthy, and safe.
Well organized and generously illustrated with color photographs and instructive plan drawings,
Horsekeeping on a Small Acreage is packed with information that horse owners need. Acreage selection, layout design, and checklists for daily, weekly, monthly, and seasonal management routines are just a few of the essential topics covered in this invaluable reference.
Since it was first published in 1991,
Horsekeeping on a Small Acreage has sold more than 160,000 copies. This new edition is full-color and has been thoroughly redesigned, revised, expanded, and updated.
Customer Reviews:
Excellent planning guide.......2007-06-27
This book is a great resource for those wishing to build an equine facility - on any scale. However, this is not a guide book for horse ownership. If you board your horse somewhere, you do not need this book. If you are shopping for land and want to build your own horse place, then this book is perfect. If you are trying to figure out if your set up is safe and good for your horses, then get this book. If you are dedicated to making the best out of your land and your horse, then this book is the perfect resource, and it will help you decide if your land is right for horses or if horses are right for your land. Appropriate land use is important, and Cherry Hill shows how to incorporate horses into your land management practices - or is it incorporating good land management practices into your horsey haven? Her ideas and standards for barn design are also good industry standards. I highly recomend this book for architects and land planners who design equestrian homes/communities/barns.
\I like it.......2007-02-23
This is a nice over view for a first time horese ownwer and acrage ownwer very informative.
Horsekeeping on Small Acreage.......2007-02-20
Excellent book for all. I am particularly pleased with the practical information available to the fairly inexperienced. I have a very good picture of how to layout and set up my facility based on my needs and future plans for my horses. I would recommend this particularly to those who are starting from scratch with setting up their barn/stable.
Helpful Book.......2007-01-06
We have referred to this book numerous times while constructing our small horse barn. We've found it extremely helpful in many ways.
Equine enthusiast.......2007-01-04
This book is well written and easy to read. The writer very clearly states that she geared her book for the 'perfect' set-up. Unfortunately, that rarely occurs and those of us who have less than perfect begin to ask whether we should have horses at all - not a fair position. There are many of us who board and will never be able to obtain a 60x100 pipe corral or three feedings a day which the author recommends.
Not all of us deal with blizzards, drifting or falling snow, water troughs frozen over, etc. So, the reader may end up ignoring large sections of the text no matter how useful.
As a resource for setting up a horse property, the book has something to offer, however, not as much as I had hoped.
Book Description
"This book is the definitive guide for serious Oracle8i professionals and is required reading for all Oracle data warehousing practitioners."-Shannon Platz, Senior Director, Business Intelligence & Warehouse Global Service Line, Oracle Corporation
A complete hands-on guide to Oracle8i and earlier versions In this updated and expanded edition of their critically acclaimed Oracle8 Data Warehousing, Gary Dodge and Tim Gorman clearly explain everything you'll need to know to build and manage a large, high-performance data warehouse using Oracle8i. They provide a technical roadmap to the specific Oracle8 or Oracle8i features that are relevant to designing, building, tuning, and administering an Oracle data warehouse.
After a brief review of the basic concepts, you'll find descriptions of the various hardware platforms to support the Oracle data warehouse. The authors then cover the Oracle features that can enhance a large data warehouse, the design considerations for a warehouse, and the steps necessary to load data into the warehouse. You'll also find out how to perform parallel operations using Oracle8 and Oracle8i to accomplish massive tasks more quickly. And you'll discover the specific features and techniques for implementing a distributed architecture.
With this book, you'll learn how to:
- Design a data warehouse for optimum performance
- Construct the data warehouse using Oracle8 and Oracle8i database technology
- Load data into the data warehouse
- Summarize and aggregate data within a warehouse
- Administer and monitor a data warehouse for optimum performance
- Build and manage very large (multiterabyte) data warehouses
Visit our Web site at www.wiley.com/compbooks/
Visit the companion Web site at www.wiley.com/compbooks/dodge for scripts, extensions, and additional material.
Customer Reviews:
Still the best book on Oracle data warehousing.......2005-11-11
I have a ton of Oracle DW books and this one is still the gold standard for real world administration of large Oracle data warehouses. The others just plain suck because they lack details or have tons of errors. This along with Bert Scalzo's short DW book for Oracle and the older Oracle 8i Data Warehouse book by Oracle Press written by M. Corey and Abbey are still the best ones on the market.
Great Practical Book to Using Oracle*i for Data Warehousing.......2003-09-26
The heart of data warehousing is the database - Oracle, despite the bugs, is one of the most practical databases for large data repositories.
I have designed and installed Oracle data warehouses on Unix (and lately Linux) since the early nineties. The secret to a fulfilling relationship with an Oracle database set-up is knowing which stable Oracle release to use and the suitability with the operating platform.
Essential Oracle 8i Data Warehousing is focused on giving readers an objective understanding of using Oracle for implementing data warehousing repositories.
This book is better suited to technical users, who already have some understanding of Oracle, about to embark on the data warehousing process. This is not a book that is heavy on the side of data warehousing design nor dimensional modeling. There are other books that serve these subject areas well.
Please let me know if you have found this review helpful.
Practical advice from the Oracle Experts.......2002-02-23
Uses clear examples to demonstrate the best techniques for designing, building and administering efficient data warehouse solutions using Oracle. This book will give you the information you need to make your data warehouse successful. I wish I could give it more than 5 stars.
Great coverage of the essentials.......2001-06-30
This book has everything: a brief, high-level, overview of oracle "concepts" like background processes, sga, init parameters, etc. and, ultimately, as its name implies, a good, solid overview of 8i features, tools, and enhancements to make designing, loading, monitoring, and querying large Oracle databases (I think the term "data warehouse" is something of a misnomer) almost, well, FUN. I highly recommend it over Oracle's own, fragmented, documentation and immediately proceeded to partition my large, date-stamped, tables. Mr. Dodge, et al, have raised the bar for successful database projects. Kudos all around.
Highly recommended.......2001-06-06
I am a veteran Oracle DW designer and tuning specialist. This is a great book - very easy to read, technically accurate, and comprehensive (an unusual combination!). I can say from experience that the emphasis is in the right places. The Oracle manuals tell you how to do things - this tells you what to do and why. I highly recommend it for any Oracle DBA involved in building a data warehouse.
Average customer rating:
- Inexpensive Summary of the IT Infrastructure Library
- Very poor quality
- Great ITIL based overview of Systems Management
- Useful
- Schiesser Review
|
IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures
Rich Schiesser
Manufacturer: Prentice Hall PTR
ProductGroup: Book
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Administering Data Centers: Servers, Storage, and Voice over IP
ASIN: 013087678X |
Customer Reviews:
Inexpensive Summary of the IT Infrastructure Library.......2007-02-08
This book is essentially a summary of the IT Infrastructure Library.
Considered in that light, this is a pretty good book for the money. It falls short of 5 stars by giving short attention to service desk (aka help desk) management and by not making clear it's debt to the ITIL.
For those who are not aware, the ITIL is a best practice framework for IT service delivery management. Developed and published by the UK's Office of Government Commerce, it is a series of 8 books: Service Support, Service Delivery, Planning to Implement Service Management, Application Management, Infrastructure Management, Security Management, Software Asset Management, and The Business Perspective. [...]
Having 7+ years experience in IT service delivery I recommend all organizations, regardless of industry or profit-status, utilize best practices for IT management. The preferred way to do this is
1. Implement COBIT to create an overall IT management framework.
2. Implement ITIL for service delivery management.
3. Implement ISO 17799 for security management.
4. Use the Balanced Scorecard methodology to coordinate goal setting and performance measurement between customers, financial stakeholders, internal process stakeholders, and training and growth needs.
To sum up, this is a good, inexpensive summary or intro to IT systems management as defined by ITIL.
Very poor quality.......2006-08-24
Entire book looks as if it's been photo-copied. Some pages have text cut off where the photocopy hasn't been done properly. Do not recommend buying this book.
Great ITIL based overview of Systems Management.......2004-01-23
This is a great book for IT managers who need a reference book with stepwise procedures to help plan, implement and manage any area of IT Systems.
Useful.......2003-01-09
IT Systems Management is a valuable reference for the whole IT community.
It is written in a clear style, with a lot of useful lists and worksheets.
I definitely recommend it.
Schiesser Review.......2002-12-17
In "IT Systems Management", Mr. Schiesser documented his wealth of life experiences, and created a roadmap for those of us in the business of making "IT" happen. The book offers concepts in an easy to understand format, and couples them with templates that can be used in real-world situations. Its use as a reference tool should not be understated.
Book Description
How can you design effective social programs, programs that successfully address the needs of those they serve? Designing and Managing Programs offers practitioners and administrators step-by-step instructions for designing, implementing, managing, and assessing social programs. Written in a clear and accessible style, the authors first address the problem of identifying the need for specific social programs (and how to make informed decisions as to whether or not a program is, in fact, needed). They thoroughly discuss program design, setting goals and objectives, developing and managing budgets, administration, service delivery processes, and program evaluation. In addition, they provide a useful case illustration of hypothetical private, nonprofit, mid-sized, and multiservice agencies. Designing and Managing Programs is an ideal resource for administrators and experienced practitioners looking to create an effective social program. "A well-organized discussion of an effectiveness-oriented approach to social service program design, management, and evaluation. Liberal use of examples, tables, and figures adds additional clarity to a precisely stated, straightforward exposition that walks the reader through all the basic steps of a highly systematic approach. . . . Provides guidance to the process of understanding social problems, assessing needs, selecting appropriate intervention strategies, setting goals and objectives, designing programs, creating an information system, calculating costs, quantitative monitoring, and evaluating program effectiveness. Since effectiveness is an extremely valuable program quality and the authors' descriptions are highly sensitive, the book represents a valuable resource. . . . Essentially, it is a cookbook approach in which Step A must be completed before Step B, and each of the remaining activities follow from completion to the previous one. This is a very good cookbook." --Community Alternatives
Customer Reviews:
think of the programs as experiments.......2007-06-11
The book is directed at a researcher, who might be an undergrad or graduate student in the social sciences. Who has never designed and run an experiment. So the topics that need to be understood are explained.
Like simple statistical analysis. This particular discussion is indeed very brief. The reader who needs help with this should consult other books that have more extensive discussions.
Other topics are covered in more detail by Kettner. Like defining various hypotheses that can be tested by the experiment. And conducting the experiment or intervention. Here, the experiment might, in a slightly different context, be a social program that has to be implemented. The book helps you lay out that program and run it.
Book review.......2006-03-23
This book was purchased for a class. It has been useful in aspects of my job as well.
Book Description
Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
Customer Reviews:
Melhor de melhores..........2004-11-08
O livro do Fitzsimmons é a melhor ferramenta conceptual e practica sobre gerenciamento de serviços. Sem dúvida.
El libro de Fitzsimmons es la mejor herramienta conceptual y práctica sobre gerenciamento de servicios.
O book of Fitzsimmons it's the better conceptual and practical tool about services management I've ever seen.
Jorge P. Aldrovandi
Fortaleza / Ceará / Brasil
I've never read a book that sucks more than this one does.......2003-12-08
Pointless formulas, impossible to find actual definitions, book is full of outdated real world references (ex: referring to online purchasing as a new fangled idea). I've never been so confused by a text in my life. I DO NOT recommend this book. It was a required text for my service management class and NOBODY was happy with the text. It almost annoyingly uses Texas as a reference for nearly all analogies. The only thing good about it was how highly it spoke of Amazon.com!
Its implementable, I used it so much it needed recovering.......1999-07-21
This is not the first services management Text I have read or the First Management text. The imposed shake up in the health professions has created a need to take on new learnings in a discipline I was not used too. However as I read I was able to understand and classify services. The wholistic view given in the first chapters allowed me to define my purpose and mission, define the characteristics and benefits of my service and create a service package. I was able to apply this through the service concept and focus on my delivery system creating a strategic plan centered around my clients. Its chapeters on quality allowed me to understand the concept of quality its content and purpose in respect of my business and implement a quality plan. It shed new light on the interactions between employees, organisations and clients. This allowed me to create strategies to improve employee satisfaction. The chapters on The physical facitity allowed me to redesign the physical environment of my service,improving employee and customer satisfaction. Capacity and demand and the handling of waiting times, is so important and the book takes time on these subjects. Conceptualy I was able to design and develope a service reflecting the type and standard of service I was in. This would not have been possible without the background theory, models and formulae supplied by the authors. They package their message in a form I understood. The models and diagrams are particularly good as are the referencing. Although the case studies weren't that relevant as I had my own organisation to test the readings on I still feel they would be valuable to the aspiring student, and it has changed forever my perception of the service encounter both as supplier and participant. The chapters and pieces on IT were important and its role in customisation of services and identifying added value areas and potential new markets are not to be missed.
I would recommend it as a first text and as a core text to cover all the gaps missed or misunderstood in other texts. The depth is such that you get to choose how far you go. If its too much then you stop. A word of warning it took me a year to read not because it was difficult but because clarity of thought can take time. Still my bank manger on seeing my final work stopped short and said.."You can actually do this stuff" If its results you want then this is a good place to start.
Product Description
International, paperback edition of Designing and Managing the Supply Chain.
Book Description
Motorola. Sun Microsystems. Charles Schwab. Toyota. These global business leaders have bred excellence through innovative executive and management development organizations that go well beyond traditional job training. Known as corporate universities, these entities are essentially strategic partners of their sponsoring companies. Often working in conjunction with traditional educational institutions, they boast cream-of-the-crop faculty from the academic and business communities.
Once the province of only the largest corporations, corporate universities are fast becoming the standard at smaller companies as well. This comprehensive handbook is a valuable resource for companies of all sizes who are considering (or already developing) enhanced professional learning programs. Featuring contributions from experts at ten different corporate universities, academic institutions, and consulting firms, the book addresses the three major components of corporate university success: organization, content, and processes. From structural and financial models to the role of technology, from curriculum development to evaluation approaches and measuring ROI, here is a wealth of information on this major development in professional education.
Customer Reviews:
Practical and Tactical.......2006-01-26
Written for Training Professionals, this book will help you to launch a corporate university, run it like a business using appropriate financial models, use the corporate university to strategically advance your organization, deploy effective technological resources and measure the ROI of corporate university activities. In the world of Training and Development, this book is thorough, well organized and insightful. This book is written for a general audience and supplies a thorough overview of the subject. Allen knows that corporate leaders want to know what impact corporate universities will have on the bottom line, and what value the corporate university adds to the organization. Creating this link between learning and results, requires managers to identify their problems and needs, analyze employee performance, determine performance drivers, and then create corporate university programs that can directly improve identified problems and meet specific needs. The Corporate University Handbook provides practical guidance and proven best practices.
Put this one on your required reading list........2005-03-22
Published in 2002, The Corporate University Handbook is now considered required reading for anyone who has been charged with establishing or administering a corporate university. Edited by Mark Allen, the handbook features the latest thinking from leading practitioners concerning best practices for establishing and administering a successful 21st century corporate university. No matter how overloaded your bookcase is, throw something out to make room for this invaluable "how to" handbook.
Highly Recommended!.......2002-12-17
Once upon a time in the halls of academia, being a college graduate was enough. But now, corporations need their employees to have a more intense, ongoing academic and technical education, so they provide it themselves via corporate universities. Mark Allen and other experts from ten corporate universities, academic institutions and consultancies contributed chapters to The Corporate University Handbook, a practical, behind-the-scenes manual about designing and managing a corporate university. The goal goes beyond education: corporate universities must train employees and help corporations excel and prosper. This thorough, yet conversational, examination includes best practices, source notes and programs offered by specific companies including Motorola, Toyota, Sun Microsystems and Charles Schwab, in the U.S. and elsewhere. We from getAbstract assign this insightful book as an authoritative homework seminar for corporate university planners or managers.
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Books Index
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