Book Description
Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.
Customer Reviews:
Prepare to be converted.......2007-08-14
This is a must for every accounts dept. It gives you a fresh and concise look at developing your accounts dept and company as a whole.
Lots of ideas to think about, easy to read and understand. Even step by step lists that you can follow.
I would recommend this book to anyone from a trainee accoutant to FCO's it throws out the old way of looking at things and brings in a new and exciting way of thinking about the bigger picture.
As accountants we are very happy to plod along with our wonderful spreadsheets, this helps you look at better ways of working.
Everything it promised to be.......2007-07-24
It promised key performance indicators and it actually provided them. Easy to read, good format.
KPI Usability Review.......2007-07-05
I found this book to be reasonably helpful. There are lists and lists of key performance indicators in the back of the book. There was one story in particular (won't give it away for all of you who want the book) that was particularly good and I have started sharing that example in my work (Six Sigma). All in all, I think I am looking for more of the "how to do it," which I found this book to be a little light on. . . . . .
A rational methodology to implement KPIs.......2007-07-03
The main purpose of this book is to be a practical methodology to implement KPIs, and it does this reasonably well.
I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or very large local companies.
The best chapter of this book is the first, where David Parmenter discusses the concept of a KPI, from a practical point of view. He divides indicators in three basic types, that makes sense and help understand them :
. KRI - Key Results Indicator
. PI - Performance Indicator
. KPI - Key Performance Indicator
In this chapter, he emphasizes the fact that KPIs are just the few main indicators that management of a business must identify, so that they focus on the right things... Something to remember all the time when you are implementing BSCs, Dashboards and the like.
The proposed approach behind this methodology is a practical one. It is for those that want faster results. The final phrase of the book could be: "roll up your sleeves and put KPIs to work as fast as you can".
Great Framework for Developing and Implementing KPI's.......2007-04-10
This was a very easy concise yet comprehensive framework and structure for developing and implementing KPI's. It distinguishes true KPI's from performance indicators or results indicators which people gravitate to as they think they are KPI's. This laid out a logical framework to follow. It is an easy read and provides many checklists as well as sample KPI's.
Book Description
Tips, techniques, and trends on how to use dashboard technology to optimize business performance
Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.
Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Download Description
Tips, techniques, and trends on how to use dashboard technology to optimize business performance Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance. Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Customer Reviews:
Insightful material on Performance Dashboards.......2007-07-18
Overall this is a great book, which is extremely well presented... A key point to take home is, that dashboards are not just fancy displays with graphs/ RYG lights, but a set of applications to monitor, measure and manage business performance, with a solid business intelligence and integration infrastructure.... Also, author's point of views on different types of dashboards (strategic, tactical and operational), and the types of audience for each of these types, and their analysis requirements were very insightful.. This coupled with BI maturity model that the author presents, is an invaluable guide for organizations to assess their current state, and provide the roadmap for thier performance management needs... Three detailed case studies have been presented to explain three types of dashboards.
A lot of tricks and tips throughout the book... Strongly recommend this book...
Quo vadis?.......2007-04-12
For purposes of discussion, pretend that your organization is a vehicle within which you and your associates travel en route to a series of destinations; for example, various stages of progressively improved operational efficiency and progressively increased profitability. One key question arises: How well is your vehicle performing?
The three "dashboards" (i.e. operational, tactical, and strategic) that Wayne Eckerson offers in this volume can help to answer that question. "The monitoring application conveys critical information at a glance using timely and relevant data, usually with graphical elements; the analysis application lets users analyze and explore performance data across multiple dimensions and at different levels of detail to get at the root cause of problems and issues; the management application fosters communication among executives, managers, and staff and gives executives continuous feedback across a range of critical activities, enabling them to `steer' their organizations in the right direction."
The ultimate success of the cohesive, comprehensive, and cost-effective system which Eckerson discusses in this book depends on several factors: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.
I especially appreciate Eckerson's provision of three mini case studies that illustrate how -- in real-world situations - the three performance "dashboards" can achieve the desired objectives. Specifically, those that are operational (Quicken Loans, Inc., pages 127-141), those which are tactical (International Truck and Engine Corp., pages 143-158), and those which are strategic (Hewlett Packard Co., pages 159-177). I also appreciate the material provided in Part Three (Critical Success Factors: Tips from the Trenches) as Eckerson correlates various multilayered applications built on business intelligence and data integration infrastructure that enables any organization (regardless of size or nature) to measure, monitor, and manage business performance more effectively.
All executives recognize the importance of accurate and consistent measurement of what really matters. Obviously, the "what" varies (sometimes significantly) from one organization to another. In my opinion, the three performance "dashboards" that Eckerson recommends can be of substantial benefit, whatever the given "what" may be but if - and only if - the aforementioned success factors are present. To repeat, they are: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.
This book is by no means an "easy read" but it will generously reward those who absorb and digest its material with appropriate care. Then what? He fully understands how difficult it is to ensure adoption by others, and, to manage performance effectively throughout the given enterprise. In the final chapter, Eckerson notes that performance dashboards can easily backfire and cause performance to decline or stall instead of climb. He then identifies what he characterizes as eight cardinal sins " that can turn a performance dashboard into a performance quagmire." How to avoid them? Eckerson offers nine strategies to ensure adoption and eight strategies to manage performance.
I highly recommend this brilliant book as well as Dean Spitzer's Transforming Performance Measurement. Both are eminently worthy of thoughtful and rigorous consideration. However, that said, I also offer a caveat expressed by Peter Drucker in 1963: "There is surely nothing quite so useless as doing with great efficiency what should not be done at all." Invoking again the "vehicle" metaphor introduced in the first paragraph of this brief commentary, I presume to suggest that if you and your companions don't know where you are going, "any road will get you there."
Performance Dashboards.......2007-01-10
The first two-thirds of the book were extremely disappointing and added very little value to the understanding of how to create effective dashboards. Instead, the author spent far too much time discussing IT concepts and buzzwords such as datamarts, multidimensional databases, operational data stores and OLAP tools. Much of the book reads as a platform for why one needs to invest in IT to help manage your business performance. It wasn't until the final third of the book that some useful concepts were explored regarding how a non-IT person should go about developing a solid performance dashboard.
Must read for keen Performance Management specialists and Managers.......2007-01-10
The book delivered exactly what I have expected from it. It provides clear picture about how Performance Dashboards work. It is very well structured, blends theory with experience and targets keen developers and users.
When I purchased the book, I was asked to put forward a proposal for a comprehensive Performance Management system. I really benefited from the systematic approach used to build such system.
It recommend it for anyone who is implementing performance management system, or even business process management systems which also provides performance dashboards of the automated processes.
Best Description Yet of Dashboard Goals and Structure.......2007-01-09
This is the first book that I have read that gives a good overview of how and why you would use a dashboard. It has a good flow and give you information you can use. It is a little dry, but it is hard to make this too exciting.
Average customer rating:
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Six Sigma for Financial Professionals (Wiley Essentials)
D. H. Stamatis
Manufacturer: Wiley
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Book Description
Praise for Six Sigma for Financial Professionals
"Dr. Stamatis has tackled an area that is just learning the tremendous value of the Six Sigma methodology and how to use it. The financial community is proving that Six Sigma can and will reduce errors and prevent mistakes from occurring. Dr. Stamatis lays out the formula for success by starting with the foundations of Six Sigma and then moving into its application in financial arenas. He has given numerous examples and references that will assist in developing this methodology into a reality for your organization."
-Roderick A. Munro, PhD
Business Improvement Coach
"A strong and thorough blueprint to follow for companies that are planning to implement Six Sigma. The book helps one understand how to focus on processes, not just projects, to help achieve business transformation."
-Tammy S. Mitchell
Vice President Controller
TRW Automotive
"Dr. Stamatis's approach to Six Sigma is insightful and would benefit readers outside the quality sector and quality professionals alike. The book is refreshing in truthfully identifying Six Sigma as a collection of proven methodologies, not a new 'silver bullet.'"
-William M. Harral, CQA, CQE, CQMgr, CRE, ASQ-Fellow
CEO, Arch Associates LLC
"As a rule, financial executives focus on the bottom line for directions and ultimate decision-making. Dr. Stamatis's manuscript is clearly written, easily followed, and absolutely describes the potential benefits of Six Sigma and the need to incorporate it for long-term survival in any industry."
-William P. Lianos
President and Treasurer
Michigan Rivet Corporation
"Amid the crushing time crunch to compete, effective leaders have found an important tool in the Six Sigma method. Yet the plethora of information in the field often generates a confusing light without generating the necessary heat. Dr. Stamatis has penned an important, coherent, and complete contribution without cheerleading a single-minded approach. If you only have the time for one book to help you plan, prepare, or advance your Six Sigma effort, this is it."
- A. J. Deeds
President
Team Quality Development, Inc.
Download Description
Praise for Six Sigma for Financial Professionals
"Dr. Stamatis has tackled an area that is just learning the tremendous value of the Six Sigma methodology and how to use it. The financial community is proving that Six Sigma can and will reduce errors and prevent mistakes from occurring. Dr. Stamatis lays out the formula for success by starting with the foundations of Six Sigma and then moving into its application in financial arenas. He has given numerous examples and references that will assist in developing this methodology into a reality for your organization."
-Roderick A. Munro, PhD
Business Improvement Coach
"A strong and thorough blueprint to follow for companies that are planning to implement Six Sigma. The book helps one understand how to focus on processes, not just projects, to help achieve business transformation."
-Tammy S. Mitchell
Vice President Controller
TRW Automotive
"Dr. Stamatis's approach to Six Sigma is insightful and would benefit readers outside the quality sector and quality professionals alike. The book is refreshing in truthfully identifying Six Sigma as a collection of proven methodologies, not a new 'silver bullet.'"
-William M. Harral, CQA, CQE, CQMgr, CRE, ASQ-Fellow
CEO, Arch Associates LLC
"As a rule, financial executives focus on the bottom line for directions and ultimate decision-making. Dr. Stamatis's manuscript is clearly written, easily followed, and absolutely describes the potential benefits of Six Sigma and the need to incorporate it for long-term survival in any industry."
-William P. Lianos
President and Treasurer
Michigan Rivet Corporation
"Amid the crushing time crunch to compete, effective leaders have found an important tool in the Six Sigma method. Yet the plethora of information in the field often generates a confusing light without generating the necessary heat.
Book Description
Now get a great book with an electronic version! Sailing Through Six Sigma is the most user-friendly and comprehensive guide for implementing the Six Sigma performance improvement process. By the same authors of The Memory Jogger(tm) series, this book AND e-book(CD-ROM) set brings both the "Art" and "Science" of Six Sigma and is a great "how-to" book: "How managers can implement it to improve their organization" AND "How teams can improve processes using the DMAIC model." Use it as a training guide, course pre-reader, or handy desktop and computer reference source. The e-book includes everything in the book PLUS has "active" hyperlinks to hundreds of pages of additional resources, definitions, construction steps and examples that allow the reader to dig deeper into information that's comprehensive, yet user-friendly.
Customer Reviews:
Cutting through the Six Sigma hype.......2004-01-15
Michael Brassard and Diane Ritter have a gift for communicating important stuff in plain English. It's a rare gift in the Six Sigma world, and one that's been sorely needed. If you are wondering what Six Sigma is about, and it you want to use its ideas to make good changes in your organization, this book will help.
Simplicity: Six Sigma for the rest of us.........2004-01-14
Thank you for creating this reference for those of us who have to do real work. The resources at most of our finger tips is often a pile of 3 ring binders and reams of training documents. This handy reference makes it easy to pick the right tool and approach - especially in a pinch.
It's the kind of publication we've come to expect from the authors of the Memory Jogger - thanks Mr. Brassard and Ms. Ritter!
A wonderful & powerful resource for Six Sigma practitioners.......2003-04-25
In my review of the original book (sans CD), I wrote about how wonderful and alive the book itself is. The book - CD/E-book combo kicks it up more than a few notches. The E-book maintains the artistic and exciting aura of the original book. It is a must have, especially for laptop toting Black Belts such as myself. There are hundreds and hundreds of reference materials that a literally a click away. As a matter of fact, I leave the E-book open on my laptop all day long for quick reference.
A feature of the E-book that I really like is its searching capabilities. Type in your topic of interest, click on the search button, and the E-book returns a summary of your search with a hyperlink to go straight to the topic. Absolutely wonderful!
The E-book is great, however, I think the E-book should have come with reproducible templates.
In conclusion, the E-book is unquestionably awesome.
What a resource a book and a 1000 pages of back up material.......2003-02-05
The book is an excellent resource. The CD / ebook version that is contained in the back of the book has an almost unlimited range of materials. Everything and every term I could think of was there and immediately displayed. While I have seen e books before, this one was really neat, you can search by index, topic, chapter or term and get definitions, proceedures, applications, examples, case studies or a video. If you want more ask for a power point presentaion and it pops to the screen. The CD also has a search function. The backup material in the e book is over a 1000 items.
Half-There.......2002-12-27
The book clearly develop's the Six Sigma implementation method. It will be very useful to me in the future. However, right now, I need a more fundamental introduction to the statistical tools employed in defining a Six Sigma project.
This book tells which tools to use, and when to use them, but it does not explain HOW to use them. Unfortunately, I am in the position of not knowing the HOW. Perhaps I would do better with a course int Statistical Analysis.
Book Description
Management Control Systems helps students to develop the insight and analytical skills required of today's managers. Students uncover how real-world managers design, implement, and use planning and control systems to implement business strategies. The 12th edition builds on the strengths of prior editions by offering a rich diversity of cases balanced with current content and research.
Book Description
The debut title in Wiley’s Microsoft Executive Circle Series, The Think Factory shows you—using case studies and sample improvement plans—how intangibles such as collaboration and business intelligence interact to create tangible value and identifies the best practices for expanding your company’s investment in people and procedures.
Customer Reviews:
Review of The Think Factory.......2007-05-02
I thought that the book was useful in that it laid out a strategy for how to use technology to create a competitive advantage. It offered solutions for how to measure the various outputs of information work and it kept the information worker in the loop as far as the types of technologies implemented which I thought was important. It also created a plan based on measurable facts for how to decide which projects to invest to bring the most benefit to the information worker. I was impressed by the detailed (almost step by step) formula for how to create Productivity Impact Framework (PIF) and the use of realistic case studies to further describe implementation. It was a little heavy on the acronyms and somewhat confusing when it came to adding Lean Six Sigma (LSS) to the PIF but overall was well written. I would definitely recommend it to anyone interested in an effective way to choose and implement a successful IT project.
Book Description
This easy-to-understand reference helps you bridge the GAAP to Lean accounting. It articulates the best attributes of Lean manufacturing, Six Sigma, Theory of Constraints, balanced scorecard, activity-based management, and other world-class management philosophies in a single text. It provides simplified applications of the balanced scorecard and activity-based management as tools and enablers for use with throughput accounting and illustrates a new business, accounting, and reporting model that utilizes the components of throughput accounting for application with Six Sigma and lean manufacturing programs.
Organizations using traditional accounting systems and concepts have difficulty coping with the speed and acceleration created by lean programs. The author's profit-focused accounting approach will enable organizations to accurately measure and report the results of Lean Six Sigma efforts on a monthly basis. Dynamics of Profit-Focused Accounting does not suggest throwing out existing accounting systems or generally accepted accounting principles, but rather shows you how to bridge the GAAP to a Lean accounting system. It also presents advanced concepts and methodologies that encompass corporate performance management and provides the tools and techniques to use these concepts to increase profit, create value, and build a solid foundation for the future. This book is a must-read for manufacturing managers, executives, financial managers, cost and management accountants, and controllers.
Customer Reviews:
For once a practical summary I can use!.......2005-01-05
I found this publication very informative as in a single source, I was able to read about all of the productivity methods and measurement tools in the marketplace. As a novice to concepts like Six Sigma and activity based costing, it was a great to find in a few pages an explanation and practical implementation tips for these concepts and more. Starting with the overall history in this marketplace and then moving quickly into practical guidance, the author displayed a great command of the topics. I also saw how he blended the productivity measures to create a more meaningful accounting of a business operations....I just wish more companies took this approach.
Theories that work in the real world........2004-11-15
With over forty years of experience in helping dozens of companies to become more profitable, the author gives us the fruits of that experience by cutting through many of the extraneous elements of traditional accounting methods. Being competitive has always been about change and adapting to new paradigms. This books and its theories are a "next generation" of principles that move accounting systems into the next century. Just don't tell your competition about it.
A Lean Manufacturing must read.......2004-11-06
Lynn's book provides a very good overview of the methodologies being used today to improve corporate performance. We have suggested the use of this book to several of our clients so that performance improvements resulting from Lean Manufacturing and Lean/Six Sigma implementation can be accurately measured and tracked. Larry Steele - Steele Consulting Group
A double fist pump.......2004-10-23
A very substantive and motivating read. Lynn did a great job of capturing me while showing me the way to how corporate performance managment will take place in the 21st Century. The material is integrated and very useful.
At Last, An Accounting System for Lean Manufacturers! .......2004-08-17
Operating a lean manufacturing facility is much different than a traditional order launched batch based operating system. The concept of eliminating all non-value adding activites while producing only customer demand flies in the face of the standard cost absorbtion based cost accounting systems used today. Not only does his book discuss the challenges of Lean to GAAP accounting systems, Mr. Northrup desribes alternative accounting methods and the ways to implement them within the guidelines of GAAP. This is a must read for the Lean Manufacturer!
Book Description
Written by auditors, each with a multitude of real-world experience, this is not a book that deals with theories and principles as they exist on library shelves. New to this edition is the expanded coverage on ethics, the correlation of auditing to business performance, and the expansion into areas not covered by the Certified Quality Auditor Body of Knowledge. This single resource is designed for auditors, audit managers, audit teams, and quality assurance professionals to use as the definitive resource for nearly every aspect of the auditing function.
Customer Reviews:
The great value of the implement in Quality Audit procedure........2000-06-23
The great value and contribution of the implement is a warning signal but isn't a part of Quality. Many vendors are too emphatic the implemeent to carry through Quality system now.
Book Description
ISO 9000 has undergone a radical revision, changing the focus from requirements born out of situations that experience had shown led to poor product quality to requirements born out of the need for all organizations to continually achieve their objectives and create satisfied customers. The language has changed from procedure to process and the intent is now more aligned to business needs.
The concepts, terminology and techniques that pervade the ISO 9000 family of standards are explained. Learn how to apply such concepts as continual improvements, process management, corrective action and system audit. Understand six-sigma, the process approach and the principles of control and breakthrough. Learn how to manage the business processes, set objectives, identify processes, and write procedures. Discover what the standard means by customer focus, the systems approach, leadership and much more.
Packed with information on over 220 terms, this guide:
Provides quick access to the salient concepts that underpin best practise.
Provides ISO definitions and alternative definitions for comparative purposes.
Identifies all the requirements and associated clauses where a particular term is used.
Provides guidance on application and interpretation with hints and tips to aid understanding.
Provides task lists for implementing methods and techniques.
A book to pack in the brief case, a portable adviser that is ready to serve up answers when youre stuck for words, deep in debate, challenged by an auditor or confronted by your boss.
Presented in an A-Z format, making the text more accessible and easier to digest.
Provides the whys and hows of ISO 9000: 2000, to assist quality developers meeting requirements, and to help auditors perform effectively.
Book Description
Six Sigma is an incredibly powerful tool for trimming the fat from business processes and increasing operating efficiency to a point of near-perfection. But the days of cutting costs to create shareholder value are quickly coming to an end. In order to compete in today's super-hot global economy, companies like yours need radically new tools for connecting more closely with customers, identifying emerging market trends, and seizing opportunities for growth. Enter Customer Value Creation (CVC).
In this breakthrough guide to driving profitable growth, authors Gary Plaster and Jerry Alderman introduce CVC, a revolutionary customer-centered business paradigm that marries Six Sigma tools to the sciences of marketing and strategy.
"Beyond Six Sigma is practical, useful, and readable. The linkage of Six Sigma to customer processes is truly the next phase in achieving a competitive advantage with sustainable results. A must-read for every COO and CMO looking for the formula for profitable growth."
—Robert T. Cancalosi, Chief Learning Officer, GE Healthcare
"An insightful, practical, step-by-step approach to achieving profitable growth through a focus on building customer value."
—R. Craig Breese, President, Maytag International
"Plaster and Alderman have applied real-world principles to create a disciplined approach to growth that will truly become the next Six Sigma. Brilliant!"
—Darrell Graddy, Vice President, Lockheed Martin
"This is a book that speaks management's language. It shows us a straightforward approach to profitable growth by starting outside-in, i.e., with the customer. What a novel concept!"
—James E. Goodwin, former chairman and CEO, United Airlines
"This is one amazing book. Easy to read, easy to digest, and easy to implement. It's loaded with insight, novel ideas, cases, and breakthrough recommendations."
—James A. McClung, former senior vice president and executive officer, FMC Corporation
"This groundbreaking book clearly defines the growth agenda for all companies and provides the tools needed to deliver results! Plaster and Alderman get it!"
—D. Keith Pigues, Vice President, Marketing, CEMEX
"It would take a dozen marketing books to cover the ground that Plaster and Alderman cover with this new book. Building and sustaining growth is today's top priority and the authors hit this mark. Interesting, thought-provoking, and definitely on-target."
—Michael Preston, Professor, Columbia University Business School
Download Description
Six Sigma is an incredibly powerful tool for trimming the fat from business processes and increasing operating efficiency to a point of near-perfection. But the days of cutting costs to create shareholder value are quickly coming to an end. In order to compete in today's super-hot global economy, companies like yours need radically new tools for connecting more closely with customers, identifying emerging market trends, and seizing opportunities for growth. Enter Customer Value Creation (CVC). In this breakthrough guide to driving profitable growth, authors Gary Plaster and Jerry Alderman introduce CVC, a revolutionary customer-centered business paradigm that marries Six Sigma tools to the sciences of marketing and strategy. ""Beyond Six Sigma is practical, useful, and readable. The linkage of Six Sigma to customer processes is truly the next phase in achieving a competitive advantage with sustainable results. A must-read for every COO and CMO looking for the formula for profitable growth."" Robert T. Cancalosi, Chief Learning Officer, GE Healthcare ""An insightful, practical, step-by-step approach to achieving profitable growth through a focus on building customer value."" R. Craig Breese, President, Maytag International
Books:
- Managerial Accounting: Creating Value in a Dynamic Business Environment w/PowerWeb/OLC
- Martingale Methods in Financial Modelling (Stochastic Modelling and Applied Probability)
- Measuring Market Risk + CD-ROM , 2nd Edition
- Not-for-Profit Accounting Made Easy
- Paying with Plastic, 2nd Edition: The Digital Revolution in Buying and Borrowing
- Physical Asset Management Handbook
- Power Failure: The Inside Story of the Collapse of Enron
- Practical Financial Management
- Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise
- Pro BizTalk 2006 (Pro)
Books Index
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Performance Dashboards: Measuring, Monitoring, and Managing Your Business
Performance Dashboards and Analysis for Value Creation (Wiley Finance)
Information Dashboard Design: The Effective Visual Communication of Data
Measuring Performance : Using the new metrics to deploy strategy and improve performance
: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers
