Workflow Modeling: Tools for Process Improvement and Application Development
Average customer rating: 4.5 out of 5 stars
  • Finally a How-To!
  • Very good for newbies in process improvement field
  • Good Book for a Foundation
  • Excellent Business Process Modeling Book
  • Workflow Modeling - This Book Flows...
Workflow Modeling: Tools for Process Improvement and Application Development
Alec Sharp , and Patrick McDermott
Manufacturer: Artech House Publishers
ProductGroup: Book
Binding: Hardcover

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ASIN: 1580530214

Customer Reviews:

5 out of 5 stars Finally a How-To!.......2007-09-15

Good overall analysis and methodology for approaching process re-design projects. Very practical and well written. Includes strategies for avoiding common pitfalls.

5 out of 5 stars Very good for newbies in process improvement field.......2007-08-16

I enjoyed this book because of:
1) clear, coherent logic
2) it's very practical from cover to cover - everything you need to know before modeling processes you can find here and use it in your work on the very next day
3) the language - it's plain and definitely supports better adoption of the tools described. I also like the authors' delicate humor :)

As a whole - two thumbs up, 5 stars.

4 out of 5 stars Good Book for a Foundation.......2007-08-09

I was recommended this book from BPMN Essentials course I recently took and just finished the book. It has a great deal of examples and suggestions for how to perform process modelling, which I like.

5 out of 5 stars Excellent Business Process Modeling Book.......2006-11-29

Everything started with the creation of a two days workshop: Workflow Process Modeling. The authors have continually improved the workshop with participants' feedback and ideas based on their own hands-on consulting work with many organizations. The book is very well structured and it is based on real world experience. The structure is simple with no unnecessary parts that usually fill other books with redundant content. The content is not a mere recount of personal experiences: there are plenty of references to other publications. Plus, you will find good humor in the book that makes it even more readable.

Although the authors declared their work aimed at application development work as a final outcome, the book is focused very much on the business side with emphasis on process workflow. Nowadays the specialization pushes further and further apart the role of a business analyst from the system analyst, while in the past some would refer to these roles as one. This book might not be very useful for a system analyst because it is not very technically oriented. You will not find yourself drown under zillions of diagrams created with a specific software package, but you will get instead a method of how to approach business analysis from a broad, yet practical, perspective. The book does not bother even to talk too much about UML. I found that refreshing and extremely useful. I have been searching for a book that is more like a thought provoking companion rather than a software tool manual and this book fits that description.

Workflow Modeling is a comprehensive book. It does not focus on a particular stage of business analysis. It provides an inventory of areas the professional business process consultant would have to consider and the rationale for each one of them. Some readers might not agree with the little amount of space dedicated to class modeling which is almost inexistent. On the plus side, the authors talk about approach in dealing with project stakeholders, pitfalls, team building and difficulties and what questions to ask in various situations. The authors appreciate the importance of the final delivery, how to map the road between the as-is process to to-be process and understand the structure of the organization. I found many things that were said here very realistic and valuable; I could relate them to my own experience. The book does not say much about class modeling, but it talks a lot about swimlane diagrams and use cases analysis.

You can use Workflow Modeling to design your own work template that suits your style and formation. You can come back , re-read some parts or the whole book (I have done that) and still get something out of it. I recommend the book as a good investment that will not go out of fashion very soon.

5 out of 5 stars Workflow Modeling - This Book Flows..........2006-09-16

Workflow Modeling serves both as a primer to a process approach to management, and a step-by-step guide for modeling the workflow required to achieve the process goals. The skills it teaches are critical as modeling is often the first step within larger improvement projects of all kinds.

Beyond modelling itself, the authors provide the context for process issues by considering organisational mission, strategy, goals and culture within which design and improvement projects usually occur.

Readers will find lots of case studies and vignettes that clearly illustrate the points and enliven the book in no small way.
Practical Workflow for SAP - Effective Business Processes using SAP's WebFlow Engine
Average customer rating: 4 out of 5 stars
  • Great Book for SAP Workflow
  • Sharpen your workflow skills
  • Very Good!
  • Excellent cook book for professionals
  • really a good book you will be happy to buy ..I'm not the author...
Practical Workflow for SAP - Effective Business Processes using SAP's WebFlow Engine
Alan Rickayzen , Jocelyn Dart , Carsten Brennecke , and Markus Schneider
Manufacturer: Galileo Pr Inc
ProductGroup: Book
Binding: Hardcover

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  5. Workflow Management with SAP® WebFlow®: A Practical Manual Workflow Management with SAP® WebFlow®: A Practical Manual

ASIN: 159229006X

Book Description

In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this explains all of the new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business proceses.

You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use.

Key topics include...

- Setting up an SAP Workflow
- Agent Assignment
- Workflow Administration
- E-Process Interfaces
- Using Forms
- Custom Programs

Customer Reviews:

5 out of 5 stars Great Book for SAP Workflow.......2007-05-07

This is the Book for those who wanted to learn SAP workflow..
This Book is very usefull and it is right choice for beginner's. Overall i am satisfied.

3 out of 5 stars Sharpen your workflow skills.......2007-02-17

This book is very detailed, and is a good offline reference, however with 16 years SAP experience I felt the book laboured theory and lacked examples. SAP workflow is an area in which I have seen many a seasoned sapper struggle and remains to date under utilised in even the broadest implementations. After reading once I do not expect to use this book as a reference as the content is available trawling SAP help.

5 out of 5 stars Very Good!.......2006-05-08

This book was an excellent read - It really helped me in understanding a lot of the basics as well as solving difficult problems later on... If you want a "Workflow Bible" this is the book!

4 out of 5 stars Excellent cook book for professionals.......2006-03-09

Certainly the book is not for beginners. But it was a real help in my recent practical work. Lots of tips and tricks. Highly recommended for the SAP Workflow consultant desktop.

4 out of 5 stars really a good book you will be happy to buy ..I'm not the author..........2006-02-11

This book gives a really great help in understanding the architecture of Sap Workflow and its development.
In addition it really helped me on the field whe I was to fix a difficult technical problem on a workflow implemented by other people giving to me all the escalation steps to find what it was wrong in that case.


Enterprise Interoperability II: New Challenges and Approaches
Average customer rating: Not rated
    Enterprise Interoperability II: New Challenges and Approaches

    Manufacturer: Springer
    ProductGroup: Book
    Binding: Hardcover

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    ASIN: 1846288576

    Book Description

    Interoperability: the ability of a system or a product to work with other systems or products without special effort from the user is a key issue in manufacturing and industrial enterprise generally. It is fundamental to the production of goods and services quickly and at low cost at the same time as maintaining levels of quality and customisation. Interoperability is achieved if internal and external collaborators can interact on at least three levels: data, applications and business enterprise (through the architecture of an enterprise model and making allowance for the semantics of both partners). Not only a problem of software and IT technologies, it implies support for communication and transactions between different organisations that must be based on shared business references. Today, a new and important consideration must be taken into account – economic business evaluation and the definition of dissemination policy.

    Composed of over 90 papers, Enterprise Interoperability II ranges from academic research through case studies to industrial and administrative experience of interoperability. The international nature of the authorship continues to broaden. Many of the papers have examples and illustrations calculated to deepen understanding and generate new ideas.

    The I-ESA’07 conference from which this book is drawn was sponsored by the European Union via the INTEROP network of excellence and the ATHENA integrated project (in the frame of the 6th IST Framework Research Program). It is also supported by the International Federation for Information Processing, the International Federation of Automatic Control and various national associations.

    A concise reference to the state of the art in software interoperability, Enterprise Interoperability II will be of great value to engineers and computer scientists working in manufacturing and other process industries and to software engineers and electronic and manufacturing engineers working in the academic environment.

    Performance Improvement Interventions : Enhancing People, Processes, and Organizations through Performance Technology
    Average customer rating: Not rated
      Performance Improvement Interventions : Enhancing People, Processes, and Organizations through Performance Technology
      Darlene Van Tiem , James L. Moseley , and Joan C. Dessinger
      Manufacturer: Pfeiffer
      ProductGroup: Book
      Binding: Paperback

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      ASIN: 1890289124

      Book Description

      Interventions create solutions that alleviate or solve workplace problems. They cause change, small or large, due to improved performance and, thus, have an impact on individuals, groups, or organizations. The number of possible interventions is almost infinite, because any number of organizational, environmental, and people factors affect performance. Interventions facilitate change by interrupting poor behaviors, preventing errors, reducing conflict, or providing vision for the future.

      Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is a compendium of interventions based on the International Society for Performance Improvement's (ISPI) Human Performance Technology (HPT) model. After analyzing the workplace performance problem and its cause, HPT practitioners should possess sufficient data to select and design solutions, known as interventions. The HPT model is explained in detail in the ISPI companion book, Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance (2000).

      Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is designed as a desk reference of performance improvement opportunities for almost any need and occasion. The book identifies and explains common interventions by providing the definition and scope of each intervention as well as implementation guidelines. In addition, a job aid is provided for every intervention. Each section or cluster of interventions contains a case study to help the reader visualize implementation and its impact on the workplace.

      The book also contains an intervention selection tool. Due to the enormity of intervention options, this tool helps HPT practitioners select the right intervention at the right time. The selection process outlines individual and group phases, and instructs practitioners that successful implementation requires consensus among all affected parties.

      Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology contains useful information for all HPT practitioners—those who are just entering the field of HPT and those who have been implementing performance solutions for years.
      Lean Enterprise Systems: Using IT for Continuous Improvement
      Average customer rating: 4 out of 5 stars
      • A serious read for the manufacturing IT professional...
      Lean Enterprise Systems: Using IT for Continuous Improvement
      Steve Bell
      Manufacturer: Wiley-Interscience
      ProductGroup: Book
      Binding: Hardcover

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      ASIN: 0471677841

      Book Description

      Learn how Lean IT can help companies deliver better customer service and value

      Lean Enterprise Systems effectively demonstrates how the techniques derived from Lean Manufacturing, combined with the thoughtful application of information technology, can help all enterprises improve business performance and add significant value for their customers. The author also demonstrates how the basic concepts of Lean Manufacturing can be applied to create agile and responsive Lean IT.

      The book is divided into three parts that collectively explore how people, processes, and technology combine forces to facilitate continuous improvement:
      * Part One: Building Blocks of the Lean Enterprise sets forth the essentials of Lean. Readers discover where, when, and how Lean IT adds substantial value to the Lean Enterprise through integrated processes of planning, scheduling, execution, control, and decision making across the full spectrum of operations.
      * Part Two: Building Blocks of Information Systems explores the primary components of an enterprise information system and how these components may be integrated to improve the flow of information supporting value streams. Readers learn how information systems help organize and deliver knowledge when and where it's needed.
      * Part Three: Managing Change with IT demonstrates how the skillful combination of process and information technology improvements empowers people to continuously improve the Lean Enterprise. Readers develop the skills to exploit emerging information technology tools and change management methods, crafting a Lean IT framework-reducing waste, complexity, and lead time-while adding measurable value.

      Executives, managers, and improvement teams across a broad range of industries, as well as IT professionals, can apply the techniques described in this publication to improve performance, add value, and create competitive advantage. The book's clear style and practical focus also makes it an excellent textbook for upper-level undergraduate and graduate courses in business, operations management, and business information systems.

      Download Description

      The forces of Lean and Information Technology are complementary. Moreover, the transformation of any enterprise to a competitive Lean enterprise requires the skillful use of IT throughout the internal value streams and external supply chain. This book uses the lessons learned from 50 years of Lean, which began with the Toyota Production System, along with Six Sigma and Theory of Constraints, to clearly describe a comprehensive framework for how IT can support the continuous improvement of manufacturing and non-manufacturing companies. The author also applies the fundamentals of Lean Manufacturing to the evolution of Lean IT.

      Customer Reviews:

      4 out of 5 stars A serious read for the manufacturing IT professional..........2006-09-10

      If you're involved in a manufacturing organization's IT department, this particular book will provide you with a lot of information about manufacturing theory and practice, as well as how IT plays a part in it all... Lean Enterprise Systems: Using IT for Continuous Improvement by Steve Bell.

      Part 1 - Building Blocks of the Lean Enterprise: Lean and IT - the Human Factor; Realizing the Value of Lean; Three Stages of Lean Evolution; Fundamentals of Production and Inventory Management; Lean Planning and Execution
      Part 2 - Building Blocks of Information Systems: Charting the Enterprise Software Universe; Integrating the Value Streams; Managing Knowledge for Competitive Advantage
      Part 3 - Managing Change with IT: The Event-Driven Lean Enterprise; Linking Strategy with Action - Performance Management; Lean IT - Applying Continuous Improvement to Information Systems; Postscript - Zen and the Art of Lean
      Acknowledgements; Acronyms; Endnotes; Index

      This is one of those books that is extremely dense with information, but is admittedly beyond my experience level. Bell goes into great depth on how manufacturing production cycles function (or don't function) both in theory and reality. A prior background or some level of knowledge of how the Japanese manufacturing techniques work is helpful, as you'll see terms like kanban and kaizen used frequently. The goal is to use IT systems to help drive the process towards a "lean" approach, or one that is light on inventory and strong in "just-in-time" scheduling. While not an easy read by any stretch, the material is such that it could be considered a "should be on the bookshelf" item for any IT professional who considers themselves a subject expert in manufacturing.
      Manufacturing Data Structures: Building Foundations for Excellence with Bills of Materials and Process Information
      Average customer rating: 5 out of 5 stars
      • Highly focused and essential for any ERP analyst/developer
      Manufacturing Data Structures: Building Foundations for Excellence with Bills of Materials and Process Information
      Jerry Clement , Andy Coldrick , and John Sari
      Manufacturer: Wiley
      ProductGroup: Book
      Binding: Hardcover

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      ASIN: 0471132691

      Book Description

      Manufacturing Data Structures "Comprehensive yet easy-to-read…Manufacturing Data Structures is filled with anecdotes, yet stresses the importance of maintaining data accuracy. It is valuable reading for all manufacturing managers." Jim Carnall Manufacturing Manager, Eastman Kodak "An entertaining and informative look at an important aspect of day to day business in the MRP II environment. It clearly shows how data structuring methodology can be directly applied to process industries such as the Personal Products/Health and Beauty business." Jeff L. Stevens Manager, Packaging Sciences, Chesebrough-Ponds Canada "Manufacturing Data Structures shows, in a very practical way, how manufacturing data can be used as a competitive weapon. It's a comprehensive guide, filled with solutions to everyday problems." Jim Hendrickson Plant Manager, Reckitt & Colman "An excellent book…Very useful on the subject of data foundations for manufacturing. It has suggested further opportunities for improvement in my own organisation." R.A. Watson Rolls-Royce Motor Cars "Manufacturing Data Structures will be of immense value to the practitioner…" Chris Cage ICI Pharmaceuticals

      Customer Reviews:

      5 out of 5 stars Highly focused and essential for any ERP analyst/developer.......2002-06-19

      This book is an essential reference for ERP analysts, developers and DBAs. It is unique in that it addresses data requirements for materials management within the context of manufacturing processes, with an emphasis on bills of materials.

      The chapter on engineering change control stands out because this aspect of both data structures and process change management are not covered (or only lightly touched upon) in other ERP references. This chapter and its companion on implementing change add significant value to the book and reflect mature and best practices. I also liked the chapter on new product introduction and custom manufacturing because these aspects of the manufacturing process come with a different set of challenges and requirements from steady production processes.

      Regardless of whether you're using SAP, Baan or another ERP package (or are developing custom applications to automate manufacturing materials management) this book will expose the relevant details of the data structures, which are the foundation of any application.
      The Revolution Will Not Be Televised: Democracy, the Internet, and the Overthrow of Everything
      Average customer rating: 4.5 out of 5 stars
      • Glean Don't Read
      • Happening NOW
      • Really informative
      • Joe Trippi just doesn't get it
      • Accepting transparency
      The Revolution Will Not Be Televised: Democracy, the Internet, and the Overthrow of Everything
      Joe Trippi
      Manufacturer: Harper Paperbacks
      ProductGroup: Book
      Binding: Paperback

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      5. Crashing the Gate: Netroots, Grassroots, and the Rise of People-Powered Politics Crashing the Gate: Netroots, Grassroots, and the Rise of People-Powered Politics

      ASIN: 0060779594
      Release Date: 2005-07-05

      Book Description

      When Joe Trippi signed on to run Howard Dean's 2004 presidential campaign, the long–shot candidate had 432 known supporters and $100,000 in the bank. Within a year, Trippi and his team had transformed the most obscure candidate in the field into a Democratic front–runner with a groundswell of 640,000 supporters and more money than any Democrat in history –– mostly through donations of one hundred dollars or less. Trippi's revolutionary use of the Internet and an impassioned, contagious desire to overthrow politics as usual grew into a national grassroots movement and changed the face of politics forever.

      As Trippi argues persuasively, the Internet is distributing power to the people right now. And the companies that understand the coming revolution will be the first movers in this new era, while those that wait will be left behind. From his behind–the–scenes look at Dean's shocking rise and fall to his "seven inviolable, irrefutable, ingenious things your business or institution or candidate can do in the age of the Internet that might keep you from getting your ass kicked, but then again might not," Joe Trippi offers an inspiring glimpse of the world we are becoming. And he shows how power, in the hands of all of us, changes everything.

      Customer Reviews:

      3 out of 5 stars Glean Don't Read.......2007-07-26

      I recommend this book to many people who are not experienced with online communities or who persist, even in 2007, in thinking that online relationships are less important than real world interaction.

      Trippi is too enamored of the political process. He glamorizes the personalities. The middle of the book is more like a political memoir than an account of how to overthrow everything.

      However, if the reader has tolerance for these short comings, there are many insights to be gleaned from what the Dean campaign experienced. I say what the campaign experienced rather than what they did because the biggest take away from the book is that communities happen. They are not manufactured.

      The campaign found itself in the middle of a community of interest. They had the sense to know when to lead and when to follow. Our skeptical managers, CEOs, politicians, etc. who still don't understand the online environment should read this book.

      5 out of 5 stars Happening NOW.......2007-05-30

      Great Read, and it gave me the insight to realize what is currently taking place despite the denial from the mainstream media. RON PAUL will be the next President of the USA.

      4 out of 5 stars Really informative.......2007-01-24

      I had to buy this book for a college class, and it turned out to be surprisingly interesting and informative at the same time. I actually enjoyed reading this book, and learned a lot about the life of someone involved in a political campaign as well as more details about how the Dean campaign really did pioneer in the world of online politics.

      3 out of 5 stars Joe Trippi just doesn't get it.......2006-06-24

      Trippi was one of the first to make use of the Internet in presidential campaign politics. Using Blogs, using MeetUp.com and the like, Trippi generated a grassroots movement for Howard Dean's campaign.

      Young people jumped on the bandwagon quickly. The Internet made that possible, but the Internet did not and does not provide motivation. WHY did people start blogging for Dean, holding meetings for Dean? Trippi admits that he does not know why. Yet, this is the crux of the matter. Trippi also admits that to some extent, "the people" took the campaign out of their hands and ran with it. But why?

      PC (Political Correctness) is a set of passionately held beliefs and policies that already existed before the campaign started. By signaling across the Internet that Dean's was to be a PC campaign (and without consulting Dean himself), Trippi already had a readymade constituency out there passionately committed. But Joe doesn't see this. He just doesn't get it. And to Joe, PC is as self-evident as the axioms of Euclid.

      There was constant struggle between Dean and Trippi over positions and statements. Trippi wanted to run the campaign, even writing speeches for Dean, determining positions, stances and the rest. Dean resisted. At one point, Dean described himself as a "centrist". Can you believe that, knowing what you do about the Dean campaign?! Trippi describes himself as a "liberal". Ultimately, Dean fired Trippi; but it was too late.

      Trippi in fact is not a liberal. He is a Political Correctist. Most people, including Trippi, don't know the difference between liberalism and PC, and the PC people do everything in their power to tell people that there is no difference. This is not the place to go into it. Interested readers should read The Rape of Alma Mater. But one instance from Trippi's book should give a clue. While a student at San Jose State College, Joe led a boycott against his father's small florist shop because his father kept his modest savings at the neighborhood bank, which happened to be Bank of America, which did business with South Africa, and it was politically incorrect to do business with South Africa. And to Joe, this boycott was the right thing to do. He still thinks so.

      This book is a minute-by-minute account of the campaign. It is nothing if not repetitious. Every paragraph repeats the litany that "the people" were running the campaign. Toward the end, however, Trippi admits that one has to do business as usual and buy TV time, etc.

      Joe Trippi is still running an Internet campaign, trying to insure that PC is triumphant at last. He may win. If that sounds like good news to you, you just don't get it. PC is the death of liberalism, and vice versa.

      4 out of 5 stars Accepting transparency.......2006-06-08

      This was a good book connecting communication facilitated by the internet to the concept of organizational health. In a nutshell the internet can hurt or help an organization depending on its attitude about transparency. You can't fool all of the people all of the time.
      Business Process Management Systems: Strategy and Implementation
      Average customer rating: 5 out of 5 stars
      • Very good entry to BPM
      Business Process Management Systems: Strategy and Implementation
      James F. Chang
      Manufacturer: AUERBACH
      ProductGroup: Book
      Binding: Hardcover

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      2. Business Process Management: Practical Guidelines to Successful Implementations Business Process Management: Practical Guidelines to Successful Implementations
      3. Mastering Your Organization's Processes: A Plain Guide to BPM Mastering Your Organization's Processes: A Plain Guide to BPM
      4. Process Mapping, Process Improvement and Process Management Process Mapping, Process Improvement and Process Management
      5. Business Process Management: The Third Wave Business Process Management: The Third Wave

      ASIN: 084932310X

      Book Description

      "This book covers almost every aspect of the field and provides definitions and summaries of various BPM concepts, business improvement practices, data integration technologies, application integration technologies, workflow technologies, BPMS products and BPMS standards. …a good resource for those who are interested in BPMS and are involved with integrating data, systems, and people." ? Karthikeyan Umapathy, The Pennsylvania State University, Information Technology and People, Vol. 19, No. 2, 2006 Business Process Management Systems: Strategy and Implementation discusses business management practices and the technology that enables these practices. It analyzes the history of process management practices and proposes that BPM practices are a synthesis of BPR (radical change) and TQM (continuous change) practices. Both business and IT professionals receive an integrated view of how various management practices merge into BPM. This volume describes the many technologies that converge to form a Business Process Management System (BPMS), illustrating BPMS standards and service-oriented architecture (SOA).

      Customer Reviews:

      5 out of 5 stars Very good entry to BPM.......2006-07-31

      I've found the book very easy to go through. Comming from an IT backgroud, it does give you very good general background on BMP business past and current business trends.

      The IT concepts described in the book are very well described for such a book.

      References coverage in each chapter is the most valuable part. You can see easily the book is a result of several years of work.
      Information Technology Outsourcing Transactions: Process, Strategies, and Contracts
      Average customer rating: 4.5 out of 5 stars
      • Would buy from them again.
      • Excellent and comprehensive resource for the IT professional
      • The best book on IT Outsourcing available.
      • Random collection of materials
      Information Technology Outsourcing Transactions: Process, Strategies, and Contracts
      John K. Halvey , and Barbara Murphy Melby
      Manufacturer: Wiley
      ProductGroup: Book
      Binding: Hardcover

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      3. Intelligent IT Outsourcing: Eight Building Blocks to Success (Computer Weekly Professional) Intelligent IT Outsourcing: Eight Building Blocks to Success (Computer Weekly Professional)
      4. Successful IT Outsourcing: From Choosing a Provider to Managing the Project (Practitioner Series) Successful IT Outsourcing: From Choosing a Provider to Managing the Project (Practitioner Series)
      5. The Outsourcing Handbook: How to Implement a Successful Outsourcing Process The Outsourcing Handbook: How to Implement a Successful Outsourcing Process

      ASIN: 0471459496

      Book Description

      A completely revised update of the First Edition, this book focuses exclusively on outsourcing information technologysuch as data processing, computer systems, and specialized software programsessentially an intellectual property transaction. It covers, among other topics, licensing and software development agreements, sales of tangible assets, human resources management, and more.

      Download Description

      A completely revised update of the First Edition, this book focuses exclusively on outsourcing information technology such as data processing, computer systems, and specialized software programs essentially an intellectual property transaction. It covers, among other topics, licensing and software development agreements, sales of tangible assets, human resources management, and more.

      Customer Reviews:

      5 out of 5 stars Would buy from them again........2007-08-27

      I had no problems with this company. The book was here within one week. I would buy from them again.

      5 out of 5 stars Excellent and comprehensive resource for the IT professional.......1999-11-02

      Invaluable resource if your company is interested in outsourcing. I particularly valued the forms which I found to be cutting edge. I am a customer of outsourcing and I would recommend this book to any IT professional thinking about outsourcing. This book would also help vendors by providing insight to issues that are critical to customers.

      5 out of 5 stars The best book on IT Outsourcing available........1999-04-14

      I was looking for a single and concise resource that would provide provide me with a solid foundation for working in the IT Outsourcing field - especially legal aspects. I found it in this book. No other resource was as helpful. As I've gained experience, the book continues to be extremely useful. It is written in easy to understand language and, importantly, in a practical manner. The disk and forms included provide the practitioner with a significant portion of what is needed to "do the deal"

      3 out of 5 stars Random collection of materials.......1998-10-28

      This book seems to have been thrown together in no time at all by taking a few things about outsourcing out of the authors' files. Some of the stuff is good, but it's all very uneven.
      Essential Business Process Modeling
      Average customer rating: 4 out of 5 stars
      • Good for understanding the technology and standards
      • Best Practice
      • what he says doesn't work does, what he says does doesn't
      • Good attempt at covering a complex subject...
      • BPM can be expressed in BPEL
      Essential Business Process Modeling
      Michael Havey
      Manufacturer: O'Reilly Media, Inc.
      ProductGroup: Book
      Binding: Paperback

      GeneralGeneral | Programming | O'Reilly | By Publisher | Books
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      4. Service-Oriented Architecture (SOA): Concepts, Technology, and Design (The Prentice Hall Service-Oriented Computing Series from Thomas Erl) Service-Oriented Architecture (SOA): Concepts, Technology, and Design (The Prentice Hall Service-Oriented Computing Series from Thomas Erl)
      5. Business Process Execution Language for Web Services BPEL and BPEL4WS 2nd Edition Business Process Execution Language for Web Services BPEL and BPEL4WS 2nd Edition

      ASIN: 0596008430

      Book Description

      Ten years ago, groupware bundled with email and calendar applications helped track the flow of work from person to person within an organization. Workflow in today's enterprise means more monitoring and orchestrating massive systems. A new technology called Business Process Management, or BPM, helps software architects and developers design, code, run, administer, and monitor complex network-based business processes

      BPM replaces those sketchy flowchart diagrams that business analysts draw on whiteboards with a precise model that uses standard graphical and XML representations, and an architecture that allows it converse with other services, systems, and users.

      Sound complicated? It is. But it's downright frustrating when you have to search the Web for every little piece of information vital to the process. Essential Business Process Modeling gathers all the concepts, design, architecture, and standard specifications of BPM into one concise book, and offers hands-on examples that illustrate BPM's approach to process notation, execution, administration and monitoring.

      Author Mike Havey demonstrates standard ways to code rigorous processes that are centerpieces of a service-oriented architecture (SOA), which defines how networks interact so that one can perform a service for the other. His book also shows how BPM complements enterprise application integration (EAI), a method for moving from older applications to new ones, and Enterprise Service BUS for integrating different web services, messaging, and XML technologies into a single network. BPM, he says, is to this collection of services what a conductor is to musicians in an orchestra: it coordinates their actions in the performance of a larger composition.

      Essential Business Process Modeling teaches you how to develop examples of process-oriented applications using free tools that can be run on an average PC or laptop. You'll also learn about BPM design patterns and best practices, as well as some underlying theory. The best way to monitor processes within an enterprise is with BPM, and the best way to navigate BPM is with this valuable book.

      Customer Reviews:

      5 out of 5 stars Good for understanding the technology and standards.......2007-05-12

      This book is about Business Process Management, and its technical and standards sides. The book explains almost all the technical standards, who creates it and for what purpose.

      So, I think the title of the book is not correct. I think it must be "Understanding the Business Process modelling technology and standards". With this title in mind I gave five stars. If you want to know what is BPM, BPEL, BPMN,BPML, WSDL, XLANG, WS-CDL, BPDM and other standards and want to know who creates it and why, buy this book.

      People who search a "cookbook" for BPM wil be certainly disappointed.

      5 out of 5 stars Best Practice.......2006-07-31

      Excellent combination of history, standards and methodolocical material related to BPM. On my wish list: a book of corresponding quality related to the business side of BPM.

      2 out of 5 stars what he says doesn't work does, what he says does doesn't.......2006-06-09

      Gregor Hohpe should have read past the first 100 pages. This book is good on theory, poor on practice (does that remind you of any other SOA book?).
      The examples Havey provides of "non-trivial" systems in the back are, in fact, quite trivial. What's worse is that when he ventures into the territory of "advanced" features, he gets lost. For example, on p.270, he provides an eventHandlers section, but comments it out saying that it doesn't work. I was able to get it to work as written with just a minor tweak, but he slags off the vendor instead (p.284) and proposes an awkward hack for a workaround (p.277). Then, on p.308, he presents us with a piece of parallelism that depends for its success on the use of a correlationSet. This is supposed to be clever, but is, in fact, just poor programming practice. Not only that, but it doesn't work! It can't possibly, not the way it's written. He just sent it off to the publisher without testing. We're not talking about simple syntax errors here... this is a fundamental conceptual flaw in what he's proposing. Pretty basic stuff for him to be stubbing his toe on.

      4 out of 5 stars Good attempt at covering a complex subject..........2006-03-27

      Trying to document and model the business processes in your organization is an ever-changing target. There has been a lot of work in the industry lately to come up with a standard way to do that. Michael Havey attempts to cover that work in the book Essential Business Process Modeling.

      Contents:
      Part 1 - Concepts: Introduction to Business Process Modeling; Prescription For a Good BPM Architecture; The Scenic Tour of Process Theory; Process Design Patterns
      Part 2 - Standards: Business Process Execution Language (BPEL); BPMI Standards - BPMN and BPML; The Workflow Management Coalition (WFMC); World Wide Web Consortium (W3C) - Choreography; Other BPM Models
      Part 3 - Examples; Example - Human Workflow In Insurance Claims Processing; Example - Enterprise Message Broker; Key BPM Acronyms; Index

      This isn't necessarily one of those subjects that sets my heart racing as a developer. There are a lot of acronyms and standards from different agencies all trying to interact and coordinate a very difficult subject. But I can appreciate the work that Havey has done in trying to tie together all this material into a single volume. I got the most out of the concepts section, as that's where I am in my experience/knowledge of BPM. Once you get beyond that level of understanding, the second part can add the details on the specific standards that come into play here. I also appreciate the real-life examples at the end, as it puts some flesh on the theoretical concepts.

      Although not a book I'd pick up for an entertaining technical read, it does work well for its intended purpose.

      4 out of 5 stars BPM can be expressed in BPEL.......2006-03-17

      As Web Services have grown in potential, the Web Services Description Language arose to describe them, as the name suggests. In turn, from this we have the Business Process Execution Language, which is better suited in which to write how to string together a bunch of Web Services. There have been books explaining, in part, how to use BPEL. But mostly from a syntactical viewpoint.

      In contrast, Havey shows how to use BPEL in a top-down manner. The tenor of this book is that Business Process Modelling is conveniently expressed in BPEL. It may be easier to learn BPEL this way, given this motivation. The earlier books that include explanations of BPEL tend to use simpler business examples.

      Also, quite aside from BPEL, Havey shows that BPM is a subject that has some theoretical rigour behind it. Not just high level concepts.

      Books:

      1. A Lean Guide to Transforming Healthcare: How to Implement Lean Principles in Hospitals, Medical Offices, Clinics, And Other Healthcare Organizations
      2. A Risk Management Approach to Business Continuity: Aligning Business Continuity with Corporate Governance
      3. Accounting: Concepts and Applications (Concepts & Applications)
      4. Advanced Corporate Finance
      5. Analysis of Financial Time Series, 2nd Edition (Wiley Series in Probability and Statistics)
      6. Analysis of Financial Time Series, 2nd Edition (Wiley Series in Probability and Statistics)
      7. Be the Change! Change the World. Change Yourself.
      8. Budgeting á la Carte: Essential Tools for Harried Business Managers (Finance Fundamentals for Nonfinancial Managers Series)
      9. Building Automated Trading Systems: With an Introduction to Visual C++.NET 2005 (Financial Market Technology)
      10. Business Analysis and Valuation: Using Financial Statements, Text and Cases

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