Book Description
Tips, techniques, and trends on how to use dashboard technology to optimize business performance
Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.
Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Download Description
Tips, techniques, and trends on how to use dashboard technology to optimize business performance Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance. Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Customer Reviews:
Insightful material on Performance Dashboards.......2007-07-18
Overall this is a great book, which is extremely well presented... A key point to take home is, that dashboards are not just fancy displays with graphs/ RYG lights, but a set of applications to monitor, measure and manage business performance, with a solid business intelligence and integration infrastructure.... Also, author's point of views on different types of dashboards (strategic, tactical and operational), and the types of audience for each of these types, and their analysis requirements were very insightful.. This coupled with BI maturity model that the author presents, is an invaluable guide for organizations to assess their current state, and provide the roadmap for thier performance management needs... Three detailed case studies have been presented to explain three types of dashboards.
A lot of tricks and tips throughout the book... Strongly recommend this book...
Quo vadis?.......2007-04-12
For purposes of discussion, pretend that your organization is a vehicle within which you and your associates travel en route to a series of destinations; for example, various stages of progressively improved operational efficiency and progressively increased profitability. One key question arises: How well is your vehicle performing?
The three "dashboards" (i.e. operational, tactical, and strategic) that Wayne Eckerson offers in this volume can help to answer that question. "The monitoring application conveys critical information at a glance using timely and relevant data, usually with graphical elements; the analysis application lets users analyze and explore performance data across multiple dimensions and at different levels of detail to get at the root cause of problems and issues; the management application fosters communication among executives, managers, and staff and gives executives continuous feedback across a range of critical activities, enabling them to `steer' their organizations in the right direction."
The ultimate success of the cohesive, comprehensive, and cost-effective system which Eckerson discusses in this book depends on several factors: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.
I especially appreciate Eckerson's provision of three mini case studies that illustrate how -- in real-world situations - the three performance "dashboards" can achieve the desired objectives. Specifically, those that are operational (Quicken Loans, Inc., pages 127-141), those which are tactical (International Truck and Engine Corp., pages 143-158), and those which are strategic (Hewlett Packard Co., pages 159-177). I also appreciate the material provided in Part Three (Critical Success Factors: Tips from the Trenches) as Eckerson correlates various multilayered applications built on business intelligence and data integration infrastructure that enables any organization (regardless of size or nature) to measure, monitor, and manage business performance more effectively.
All executives recognize the importance of accurate and consistent measurement of what really matters. Obviously, the "what" varies (sometimes significantly) from one organization to another. In my opinion, the three performance "dashboards" that Eckerson recommends can be of substantial benefit, whatever the given "what" may be but if - and only if - the aforementioned success factors are present. To repeat, they are: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.
This book is by no means an "easy read" but it will generously reward those who absorb and digest its material with appropriate care. Then what? He fully understands how difficult it is to ensure adoption by others, and, to manage performance effectively throughout the given enterprise. In the final chapter, Eckerson notes that performance dashboards can easily backfire and cause performance to decline or stall instead of climb. He then identifies what he characterizes as eight cardinal sins " that can turn a performance dashboard into a performance quagmire." How to avoid them? Eckerson offers nine strategies to ensure adoption and eight strategies to manage performance.
I highly recommend this brilliant book as well as Dean Spitzer's Transforming Performance Measurement. Both are eminently worthy of thoughtful and rigorous consideration. However, that said, I also offer a caveat expressed by Peter Drucker in 1963: "There is surely nothing quite so useless as doing with great efficiency what should not be done at all." Invoking again the "vehicle" metaphor introduced in the first paragraph of this brief commentary, I presume to suggest that if you and your companions don't know where you are going, "any road will get you there."
Performance Dashboards.......2007-01-10
The first two-thirds of the book were extremely disappointing and added very little value to the understanding of how to create effective dashboards. Instead, the author spent far too much time discussing IT concepts and buzzwords such as datamarts, multidimensional databases, operational data stores and OLAP tools. Much of the book reads as a platform for why one needs to invest in IT to help manage your business performance. It wasn't until the final third of the book that some useful concepts were explored regarding how a non-IT person should go about developing a solid performance dashboard.
Must read for keen Performance Management specialists and Managers.......2007-01-10
The book delivered exactly what I have expected from it. It provides clear picture about how Performance Dashboards work. It is very well structured, blends theory with experience and targets keen developers and users.
When I purchased the book, I was asked to put forward a proposal for a comprehensive Performance Management system. I really benefited from the systematic approach used to build such system.
It recommend it for anyone who is implementing performance management system, or even business process management systems which also provides performance dashboards of the automated processes.
Best Description Yet of Dashboard Goals and Structure.......2007-01-09
This is the first book that I have read that gives a good overview of how and why you would use a dashboard. It has a good flow and give you information you can use. It is a little dry, but it is hard to make this too exciting.
Book Description
Both managers and academics have expressed dissatisfaction with performance measurement, evaluation, and incentive systems now in use. This colloquium volume contains ten papers that present the best of contemporary field research on these issues. It emphasizes middle management, unlike other studies to date which have focused exclusively on CEOs. A central revelation is the need for evaluation and incentive systems to be dynamic. The book also shows how firms are learning new systems from other firms across international borders.
Average customer rating:
- It doesn't get much better than this !!!
- Excellent Job--Better than the first edition !!
- Outstanding Manual for Managers.
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Operational Profitability: Systematic Approaches for Continuous Improvement
Robert M. Torok , and
Patrick J. Cordon
Manufacturer: Wiley
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Book Description
Add value to services and increase revenue while giving your clients more of what they need
Operational Profitability, Second Edition explains in complete detail how to conduct a management audit that will give clients the essential information they need in today's fiercely competitive marketplace. At the same time, it enables CPA firms and CEOs to expand their range of services, strengthen business relationships, and increase profits. This newly updated and revised Second Edition walks you through all the steps of a management audit and explains:
- The basic techniques of the management audit, what it involves, how to set it up, and how to establish a clear set of organizational goals
- How to rethink and rebuild an organization from the bottom up
- How to use a full range of analytical tools for identifying problem areas throughout the company
- How to assess the way a firm manages inventory, purchasing, production planning, and operations
- How to evaluate and reduce operating costs
Praise for the First Edition of Operational Profitability...
"A great operating manual for general managers and vice presidents . . . A complete how-to program."
—William Hoban, CEO, Green Bay Drop Forge, Green Bay, Wisconsin
"The most complete profitability program I've seen. The examples and checklists are excellent. It has saved my clients millions."
—Chuck Wadowski, CEO, TMQ Consultants, Detroit, Michigan
"[An] outstanding reference source for the modern manager; very impressive."
—Arnold Bradburd, CEO, Interstate Steel Company, Philadelphia, Pennsylvania
"[Operational Profitability] provides valuable data on operational efficiency and additional service opportunity beyond the usual audit . . . [It] provides the basis of helpful recommendations [and] provides much useful reading guidance for the performance of a management audit."
—Alexander A. H. Bohtling, CPA, CPA Journal
Customer Reviews:
It doesn't get much better than this !!!.......2002-06-04
The best "how to" book on profitability....forget the other guys and hire these guys!!!
I was sincerely impressed with their ability to integrate business systems......and it's so easy to read!
Excellent Job--Better than the first edition !!.......2002-06-04
Excellent Job--Better than the first edition !!...
Excellent Second Edition Profitability Manual !!...BR>The best program on "how to" improve your company operations and profitability. Patrick Cordon & Robert Torok did a fine job of conveying the information in a user friendly way. The 'profit'maps go into much more detail this time around. I recommend this book to anyone who wants to really strengthen their business..or their client's business!
Outstanding Manual for Managers........2002-03-23
This book is a complete reference on how to conduct a management audit. It has been an instrumental tool to me and my clients, helping them to substantially reduce their operating costs. I find the explanations to be complete, the step-by-step guidance unparalled, and the checklists particularly helpful to my clients. A valuable book that every CEO and general manager should have.
Book Description
Shows how managers can structure their activities and investment base to obtain the highest possible ROI.
* Examines essential concepts of ROI, including the advantages of using certain techniques and the limitations associated with them.
* Shows how to calculate and use EVA, MVA and other residual measures.
* Suggests procedures to evaluate ROIT and other high-tech investment options.
* Written in a user-friendly style with many real-world examples and best practices.
Customer Reviews:
Book provides excellent discussion of measures and ROI.......2002-05-03
This is the second Essentials book I purchased in the series and I can't rave enough about them. In my management position in one of the top financial industries, I need to understand what is going on but I don't need the technical details so many other books get into. These book provide great coverage on important topics -- they really help be to understand. I heard about and had a slight grasp on the use of ROI and other measures from my work, but I didn't really understand it until I read this book. A must have for any professional--I'm recommending it to my colleagues too!
Book Description
This book describes the management control problems that need to be addressed in any large firm, as well as the tools that can be used to address these problems. It details the most important situational factors that cause managers to choose one set of controls over another, and the outcomes that can be produced, both positive and negative. It also discusses some key control roles in the firm: controllers, auditors, and audit committees; and some common control-related ethical issues. A large set of diverse case studies illustrate the points and concepts in the book. Utilizing recent world examples and research findings, the following topics are covered comprehensively: management and control; results controls, action, personnel, and cultural controls; control tightness; direct and indirect system costs; design and evaluation of control systems; financial responsibility centers; planning and budgeting systems; financial performance targets; performance-dependent rewards (and punishments); performance measurement issues and their effects; ethical issues; and situational influences on management control systems. A thorough yet understandable resource for management personnel in the corporate world, including controllers, accountants, and auditors.
Customer Reviews:
one of the best books on management control systems.......2005-10-30
Well structured
Coverage of profit anf no profit organizations
Coverage of different cases to explain the chapters
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Corporate Social Responsibility: a case study guide for Management Accountants (CIMA Research) (CIMA Research)
John Innes , and
Gweneth Norris
Manufacturer: CIMA Publishing
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ASIN: 0750666609 |
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Corporate Social Responsiblity is based on critical insight gained by analysing four large companies experiences of corporate social responsibility. This study highlights the inadequacies of social and ethical reporting by business, both in terms of the ad-hoc nature of the information currently reported, and the absence of internal reporting. It will serve as evidence to companies, that producing a glossy report does not necessarily equal social responsibility.
* Explores the problems faced by firms seeking to develop their own social performance strategies
* Explores corporate governance issues
* Offers a grounded theory approach, involving full taping and transcribing of all interviews
Download Description
Corporate Social Responsiblity is based on critical insight gained by analysing four large companies' experiences of corporate social responsibility. This study highlights the inadequacies of social and ethical reporting by business, both in terms of the ad-hoc nature of the information currently reported, and the absence of internal reporting. It will serve as evidence to companies, that producing a glossy report does not necessarily equal social responsibility.
Book Description
The 2007 edition of CIMA's Official Learning Systems has been written in conjunction with the Examiner to fully reflect what could be tested in the exam.
Updated to incorporate new questions and additional readings, the 2007 Learning Systems provide complete study material for the May and November 2007 exams.
The new edition maintains the popular loose-leaf format and contains:
* practice questions throughout
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* topic summaries
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* May 2006 Q & A's
CIMA Official Learning Systems are the only materials written and endorsed by the CIMA Faculty.
* The Official Learning Systems are the only study materials endorsed by CIMA
* Updated with new readings and fully worked examples
* Written by the Examiner and CIMA faculty
* Complete integrated package incorporating syllabus guidance, full text, recommended articles, revision guides and extensive question practice
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CIMA Exam Practice Kit Management Accounting Performance Evaluation, Third Edition (CIMA Managerial Level 2008) (CIMA Managerial Level 2008)
Ian Barnett
Manufacturer: CIMA Publishing
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ASIN: 0750684011 |
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CIMA Exam Practice Kits consolidate learning by providing an extensive bank of practice questions. Each solution provides an in depth analysis of the correct answer and highlights why the alternatives are incorrect.
CIMA Exam Practice Kits are ideal for students studying independently or attending a tutored revision course. It supplements the Official CIMA Learning Systems and CIMA Revision Cards with a wealth of additional questions and material focused purely on applying what has been learned to pass the exam.
* Helps CIMA students to prepare and pass the 2005 syllabus first time
* Practice applying and displaying knowledge so CIMA examiners can award you marks
* Provides worked answers to fully explain the correct answer, and analysis of incorrect answers ? helping CIMA students avoid common pitfalls
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CIMA Exam Practice Kit: Performance Evaluation (Cima Exam Practice Kit)
Simon Dawkins , and
Ian Barnett
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ASIN: 0750665882 |
Book Description
CIMA Exam Practice Kits consolidate learning by providing an extensive bank of practice questions. Each solution provides an in depth analysis of the correct answer and highlights why the alternatives are incorrect.
CIMA Exam Practice Kits are ideal for students studying independently or attending a tutored revision course. It supplements the Official CIMA Study Systems and CIMA Revision Cards with a wealth of additional questions and material focused purely on applying what has been learnt to passing the exam.
CIMA Exam Practice Kits help students prepare with confidence for exam day, and to pass the new syllabus first time.
* Helps CIMA students to prepare and pass the new syllabus first time
* Practice applying and displaying knowledge so CIMA examiners can award you marks
* Provides worked answers to fully explain the correct answer, and analysis of incorrect answers helping CIMA students avoid common pitfalls
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CIMA Learning System Management Accounting - Performance Evaluation, Fourth Edition (CIMA Managerial Level 2008)
Robert Scarlett
Manufacturer: CIMA Publishing
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ASIN: 0750684305 |
Book Description
The 2008 edition of CIMA's Official Learning Systems has been written in conjunction with the Examiner to fully reflect what could be tested in the exam.
Fully revised and now in 2 colour, paperback format the 2008 Learning Systems provide complete study material for the May and November 2008 exams.
This edition includes:
* practice questions throughout
* complete revision section
* topic summaries
* recommended reading articles from a range of journals
* Q & A's
CIMA Learning Systmes are the only study materials endorsed and recomended by CIMA
* The Official Learning Systems are the only study materials endorsed by CIMA
* Fully revised with new examples and case studies
* Written by the Examiner
* Complete integrated package incorporating syllabus guidance, full text, recommended articles, revision guides and extensive question practice
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- Principles of Marketing (Principles of Marketing)
- Principles of Project Finance
- Profit for Life: How Capitalism Excels
- QuickBooks 2007 The Official Guide
- QuickBooks 2007 The Official Guide
- Quicken Willmaker Plus 2007 Edition: Estate Planning Essentials (Book with CD-ROM)
- Quicken Willmaker Plus 2007 Edition: Estate Planning Essentials (Book with CD-ROM)
- Real Estate Investment Trusts: Structure, Analysis and Strategy
Books Index
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