Book Description
Financial experts agree: Asset allocation is the key strategies for maintaining a consistent yet superior rate of investment return. Now, Roger Gibson's Asset Allocation - the bestselling reference book on this popular subject for a decade has been updated to keep pace with the latest developments and findings. This Third Edition provides step-by-step strategies for implementing asset allocation in a high return/low risk portfolio, educating financial planning clients on the solid logic behind asset allocation, and more.
Customer Reviews:
Asset Allocation: Balancing Financial Risk.......2007-07-11
Good overview. Perhaps a little technical. Graph oriented. Author does a good job of explaining his view point and backing it up with historical data.
asset allocation by gibson.......2007-05-24
The book was in excellent condition and was received in about five days.
Most solid advice on asset allocation ever.......2007-01-28
I had to read this book when I was taking a course to get a CIMA designation. I thought the book would be dullsville. But to the contrary, his strategies when tested are nothing short of amazing. To move away from the simple stock bond mix that every other book pimps out, is brave, but more importantly, he is right. Since reading the book I have obtained as many of his writings as possible. If you take the advice in this book and implement it, it will create a low stress, high return strategy. Good near term and long term advice. I will look to by more of this book to give to others. BEST BOOK ON ASSET ALLOCATION I HAVE EVER READ.
Gibson's Asset Allocation.......2006-08-23
Among the many books on this subject, this is one of the best. Unlike most of the other authors, Gibson does not limit himself to list the different asset classes and then provide recommended allocations. He goes one step further and describes in very practical terms the different issues that one faces when developing a portfolio and how to resolve them. In my view, Gibson ranks next to Bernstein and Malkiel. A good buy!
Asset allocation practically eliminates all risk while increasing returns........2005-07-01
This book informs the current political struggle to reform the Social Security program. In the case of a foreign invasion or some other calamity, it's true that one's private investments would be insecure, but so would one's "investments" in government bonds, so such cases are irrelevant.
In all relevant circumstances, private investments, if one adheres to even a primitive asset allocation strategy, are 100-percent safe. Mr. Gibson explains why.
He also cites studies concluding that the most significant variable in differences among institutional investor performance is emphasis on stock-picking and market-timing versus asset allocation. Those who emphasize asset allocation perform better than those who emphasize stock-picking and market-timing. A good companion to this book is "A Random Walk Down Wall Street", by Burton G. Malkiel.
Of course, Mr. Gibson introduces the reader to the theory and methods of asset allocation.
Book Description
Strategies for Building Satisfying Patient Relationships
New England Healthcare Assembly
This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book.
--Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson University
This important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.
Customer Reviews:
Right on Target.......2001-05-02
Susan Keane Baker has so much knowledge in this important area of health care and she shares with us her many insights and suggestions in an interesting, easy-to-read manner. This is definitely a book for all health care professionals and executives to keep on a nearby shelf as a ready reference over the years. Susan covers so many topics that are essential for patient retention, such as anticipating patient needs and preferences and making sure that patient complaints are dealt with in a timely and caring manner. As a longtime consultant in patient communication myself, I can testify that my colleague Susan has done a superb job with this book. Its all there - which makes this 5 stars for sure. It's easy to see why this book is a top seller!
Must Reading for Healthcare Professionals.......2000-02-17
There is so much valuable, pragmatic and helpful information in this book! The woefully underestimated value of listening, the best way to handle a patient complaint, creating a "patient -friendly" environment. It's all here...presented in an engaging, well organized and insightful manner. Satisfying patients goes far beyond taking surveys. I recommend this book to all my clients!
I wish I could give this book 6 stars.......1999-11-21
I bought this book after Press Ganey recommended it in their October 1999 client advisory newsletter. It's full of practical ideas that anyone working in a health care setting can use. Excellent!
Terrific and easy to read guide for any practitioner........1999-11-16
Just could not put it down. Gets to the issues that plague our healthcare system and helps physicians and other provider recognize the "best pratices" available to them to retain patients. Patients should enjoy this book as well to confirm their rationale for demanding medical and service excellence. It's a must read for all quality improvement directors, risk managers and administrators alike.
Excellent, practical info for anyone working in healthcare.......1998-08-27
This book offers practical information and advice on dealing with individuals in a healthcare setting. It is an excellent tool for the direct healthcare provider, as well as for those working behind the scenes. Reading this book reminded me of why I entered the healthcare profession in the first place - to make a difference. I think this book will also have great appeal to the patient who wants to be more knowledgeable about his/her healthcare and what to look for in a physician/patient relationship. Healthcare providers who pay attention to service excellence are destined for future success, and the information in this book will help you attain it!
Book Description
Once you have bought into the concept of customer relationship management (CRM), how do you separate the practical and useful from the pie-in-the-sky to plan, scope and implement a project that delivers tangible results? With CRM project failure rates running as high as 80 per cent, anyone unable to answer this question stands every chance of becoming yet another accident statistic.
Customer Reviews:
Good overview for CRM customers.......2007-01-20
Its a good book and easy to read. The experiences of the writer flow out of the words and evry point made is common sense and easy to agree with. If your a CRM customer or about to become a CRM customer then this is a great book to read in preperation for your project/implementation.
Not what the title suggests.......2004-04-15
I ordered this book with expedite delivery only to find out that it is neither a handbook nor its contents are strictly about project 'management'. It is about CRM though, but it seems more like a list of separate and partially elaborated ideas, such as the ones written on flash cards, glued together by textual bridges to produce a book. Some ideas are valuable, but there seems to be no underlying plan or theory to give coherence to the book. It seems to me like the name 'project management handbook' is way too ambitious, and was thought more for its marketing impact than to be precise in describing the contents.
Please correct error below (I am the author).......2003-10-13
Hi,
I am the author of this book. There is a mistake that has remained uncorrected for over 9 months now, and this is quite embarrassing, both for me and for Amazon. In your editorial review you have a quote "Required reading for all operational managers", which should be attributed to Dr Alain Micaleff (and NOT Dr Alain Michael). Check the back cover of the book for confirmation.
Can you please correct this asap - AND inform me that you have received this message and will be acting on it?
Thanks,
Michael Gentle (mgentle2@aol.com)
Mandatory for anyone implementing CRM.......2002-11-15
As a CRM consultant, the first 35 pages of the book alone made it worth the purchase price.
The author takes a very pragmatic approach to the realities of CRM and cuts through a lot of the BS that's out there right now. He makes an honest assessment of the reasons that CRM has often failed, and helps the reader avoid the traps that others have fallen into.
It's not a book about technical implementation, or a how-to book with lots of checklists. Rather, it is a book that will help you: build your business case for CRM (and/or decide that if CRM is even something your company should pursue); understand and avoid the most common risks; set realistic goals for projects; and take a tactical approach (i.e. short projects with measurable goals) to CRM.
A good read for anyone involved with implementing CRM. I'll be recommending it to clients as a must read and reference book for project managers, project sponsors, consultants and vendors who are working on CRM projects.
Now all we need is a very short book that explains CRM to the masses in simple terms - something I can give to the executives and "beginners" that I work with.
Book Description
People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes).
The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources.
Yet how often do you openly acknowledge these differences in expectations and take steps to better manage them? And how often are you a victim of your own expectations of yourself?
Expectations are difficult to control and impossible to turn off. Naomi Karten offers concrete ways to manage them, and in the process, to dramatically improve the effectiveness of your services.
A Step-by-Step Guide to Managing Expectations . . .
Guard Against Conflicting Messages
Use Jargon with Care
Identify Communication Preferences
Listen Persuasively
Help Customers Describe Their Needs
Become an Information-Gathering Skeptic
Understand Your Customers' Context
Try the Solution On for Size
Clarify Perceptions
Set Uncertainty-Managing Service Standards
When Appropriate, Just Say Whoa
Build Win-Win Relationships
Formulate an Action Plan
Customer Reviews:
Customers are ignorant fools... or is it us ?.......2007-06-14
This book is an essential read for anyone wishing to improve his relationship with clients. However, it also applies to teamwork and employee-manager relationships (even husband-wife relationships). Everybody has expectations and you shall not assume what their expectations because there are big chances that you are wrong.
In this book, you will find how to communicate better, listen better, be skeptic and establish policies and pratices that should make your life easier. All of this discussed with her life's experiences.
Most of the advices will appear as common sense, but it really takes a book to realize what common sense is.
Learn how to communicate the good and the bad news.......2002-02-04
The key message of this book is that you must listen carefully to your customers and co-workers, hearing every word, but also the broad message. Many of the primary problems in the business-customer relationship are due to different definitions of commonly understood words, such as "regular", "extended", "timely" and even "month." Whole phrases are subject to different interpretations, and the author recites an instance from a trip to her physician. After examination, the physician pronounced her condition as "unremarkable." At first she was angry, and yet having the sense to think before making a fist, she realized that was the doctor's way of saying she was fine.
Which also points out what is the most critical condition for success dealing with anyone, whether they are in the group described by the book title or not. As e-mail use has shown us, it is almost impossible to avoid saying something that can be taken in an offensive manner. Business is about getting things done, and you don't complete complex tasks by making small talk about the weather. You do things by communicating the current situation as it is, even if it is not what the receiver wants to hear and it is necessary to take people to task. Therefore, your best policy is to avoid getting angry quickly, developing a thick skin and concentrating on completing the tasks at hand.
Naomi Karten puts forward advice that is simply not heard often enough. Forget about all of the sensitivity nonsense and concentrate on forms of communication that can be used to explain frustrations, demands, concerns, and all of the other things that go wrong between people trying to work together. Understand that ambiguity is the natural state of affairs, so look for the real meanings rather than the individual words. Whenever you hear something, put your feelings aside for a short time until you clearly understand what the message really was.
The phrase "People who want more, better, faster, sooner, NOW!" is just a long way of describing "customers", so anyone in business must be prepared to deal with such people. In this book, you will learn how to approach customers with your feelings placed in the background and all of your information receivers on high-band. With business growing more competitive every day, this may be the only way to remain a viable economic entity.
A useful guide to create good understandings with others........1998-12-11
Managing Expectations is a book for everyone who deals with customers or other people with expectations. Using a customer service model, Ms. Karten describes the ways in which people successfully and unsuccessfully manage what people expect. She advises on how to create better working relationships by fostering clearer understandings of the circumstances and limitations which exist in any situation.
Failure to manage expectations often has catestrophic consequences to projects and relationships. Those who want to build long-term relationships and successful projects will consider the cautions and advice presented here.
Ms. Karten uses gentle humor and warmth to tell us the lessons that we need in order to better communicate what we know to our clients.
People who are clients can also use this book to better understand the process of working collaboratively.
It's a fine book for evoking new insights and inspiring better communication.
A useful guide to create good understandings with others........1998-12-11
Managing Expectations is a book for everyone who deals with customers or other people with expectations. Using a customer service model, Ms. Karten describes the ways in which people successfully and unsuccessfully manage what people expect. She advises on how to create better working relationships by fostering clearer understandings of the circumstances and limitations which exist in any situation.
Failure to manage expectations often has catestrophic consequences to projects and relationships. Those who want to build long-term relationships and successful projects will consider the cautions and advice presented here.
Ms. Karten uses gentle humor and warmth to tell us the lessons that we need in order to better communicate what we know to our clients.
People who are clients can also use this book to better understand the process of working collaboratively.
It's a fine book for evoking new insights and inspiring better communication.
Product Description
Rediscover an essential concept to investment success that has long been overlooked: asset allocation. Join leading investment advisor and top wealth manager, Michael Kresh CFP â in his new thought provoking and highly entertaining presentation, Asset Allocation Explained: Innovative strategies for managing client expectations. Gain straightforward insight into the steps essential to involving clients in the asset allocation process. As Kresh acknowledges, it's a dynamic new investment world that requires a new style of diversification to help clients better understand and appreciate the role that an advisor plays in achieving their investment goals. Kresh goes on to explain the essential strategies and concepts of asset allocation such as: - The role, functions, and goal of asset allocation - The basic concepts of the Modern Portfolio Theory alpha, beta, and R-squared - The critical role that Investment Policy Statements play in your role as advisor - Understanding the impact of timing vs. time horizon - Using software to determine correlations and how to interpret the data into a way clients will understand - Utilizing asset allocation within a variable and non-variable product - The risks, traps, and pitfalls related with asset allocation and so much more! You'll benefit by learning the effective means essential to accurately conveying the need for asset allocation to your clients.
Book Description
Stress is the number one killer in the world impacting every aspect of our lives on a daily basis. Though the problem is identified there are no simple, long term and permanent solutions. Athmo'ss book not only clearly defines the root causes of stress but also provides simple effective solution to go beyond it. This beautiful book is clear, easy to understand and full of examples with over 300 illustrations and photographs.
Customer Reviews:
Why Live in the limits of the Ego.......2006-02-08
This beautifully written book provides specific technicques to reduce mind chatter and helps you to experience the "silence." This state of consciousness takes you beyond labels and limitations of the ego. Athmo's research explains the workings of the mind and his techniques include exercises for the body. Read the book carefully. It is an invitation to experience the sanctuary of consciousness beyond ego.
![A dynamic diffusion model for managing customer's expectation and satisfaction [An article from: Technological Forecasting & Social Change]](http://g-ec2.images-amazon.com/images/I/21E57QS281L.jpg)
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A dynamic diffusion model for managing customer's expectation and satisfaction [An article from: Technological Forecasting & Social Change]
S.j. Yeon ,
S.h. Park , and
S.w. Kim
Manufacturer: Elsevier
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This digital document is a journal article from Technological Forecasting & Social Change, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
The paper aims at answering the generic question on how suppliers make the suitable and well-timed decisions in diffusing new technology effectively to adopters. Three major attempts are made for the study: First, investigating the entire process of the adoption and diffusion of technology innovation with reasonably well-accepted models in each areas. Second, proposing an integrated model by concatenating in structured manner the three prominent models for the management of technology innovation such as diffusion model, adoption model, and customer satisfaction model. Third, exploring the dynamic mechanism underlying outward behaviors of the integrated model proposed in the study which depicts the causal relationships that influence technology adoption and diffusion behaviors. An exploration of the dynamic mechanism underlying outward behaviors of the integrated model is presented in the study by introducing the system dynamics simulation technique. These attempts made for the study and the results perhaps allow both researchers and practitioners to gain insight into the causal factors influencing customers' adoption decision making processes and thereby into the potential diffusion patterns resulting from those adoption processes.
Book Description
This digital document is an article from Real Estate Issues, published by Thomson Gale on June 22, 2006. The length of the article is 2652 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Focus on investment conditions: managing expectations in a riskier world.
Author: Kenneth P. Riggs
Publication:
Real Estate Issues (Magazine/Journal)
Date: June 22, 2006
Publisher: Thomson Gale
Volume: 31
Issue: 1
Page: 47(5)
Distributed by Thomson Gale
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Managing client expectations: debunking the myths.: An article from: The Forensic Examiner
J. Bradley Sargent
Manufacturer: American College of Forensic Examiners
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This digital document is an article from The Forensic Examiner, published by American College of Forensic Examiners on September 22, 2004. The length of the article is 4185 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Managing client expectations: debunking the myths.
Author: J. Bradley Sargent
Publication:
The Forensic Examiner (Refereed)
Date: September 22, 2004
Publisher: American College of Forensic Examiners
Volume: 13
Issue: 3
Page: 12(5)
Distributed by Thomson Gale
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