Book Description
Are you studying for the 70-271 or 70-272 Microsoft Certified Desktop Support Technician (MCDST) certification exams and need a little extra help? This Exam Cram 2 bundle features study guides on supporting users, troubleshooting a Windows XP operating system and troubleshooting desktop applications on a Windows XP operating system. Both books focus on exactly what you need to know to pass the exams and are ideal supplements to classes and other training materials. Already know Windows XP and simply need to practice before the exams? This Exam Cram 2 bundle will also work for you. Over 400 practice questions with detailed answer keys are included on a CD-ROM. “Cram Sheet” tear cards are also included for last-minute reviews of key facts. These study guides are perfect for the soon-to-be certified or for the already-certified who need a solid reference book.
Customer Reviews:
On Target.......2007-08-26
The product provided for me or any student all the information needed to successfully take both these test. Excellent!
Jodie719.......2007-08-08
Excellent resource for obtaining the Desktop certification. Will recommend this series to someone who is serious about becoming Microsoft certified for desktops. Thanks.
Helped me pass the exam.......2007-07-03
These books were easy to read. I loved the pullout fact sheets. I read through them just before the exams. I did both practice test in each book. I read the books cover to cover without confusion and I passed both exams on my first try.
XP Pro.......2007-01-03
These books are very good, and will help anyone who wants a Microsoft certification. Microsoft certifications help in obtaining high paying, quality jobs.
Good work for hte new exams........2004-09-22
Microsoft's release of the MCDST Certification has you taking 2 exams, 70-271 and 70-272.What you need is something to use as a final study tool and this set is just the right answer. What you have here is a fairly complete breakdown of the exam objective condensed for easy reading.
No technical manual is usually fun to read since the material is technical, however these 2 books are easy to follow and the reading level is set for the experience technician. Understand that manual(s) is a scaled down finer points set of text, and you will need other resources in order to pass the exam.
The 70-271 book was a little more informative and I found it had information that lapped over to the other exam. As with other EC2 manuals, there is the Cram sheet in front and the cd in the back. This set uses the Measure UP test engine, which could use a few updates and more questions as well as a way to up[date on the web.
Fixing the test engine is a minor draw back and this book should help in the final prep. Overall well put together and researched
Book Description
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam, when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. Co-written by best-selling author Dan Balter, the MCDST 70-271 Exam Cram 2 gives readers the essential information they need to know to pass this exam, focusing on exactly what they need to know. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.
Customer Reviews:
Pretty Good.......2007-05-08
I passed the test so I guess that means the book worked. It was actually supplemental material. My first choice is always Sybex. This is a decent book, it went too much into the Remote Installation for what I had on the test but the test may be different for you.
Good, but problematic...........2006-09-23
I just passed my 70-271 exam and I do believe this book was an important factor in my score. However this book is problematic.
1.) The MeasureUp practice exam questions are 50 of the same questions found in the Microsoft Press book for the same exam. But that book has 261 more questions than this one.
2.) The questions in the book are far more difficult than necessary and many are more appropriate for the MCSA/MCSE exam 70-270.
3.) There are too many typographic errors to name. The major ones have been mentioned by other reviewers.
4.) There is no information on service pack 2.
I intend on using my MCDST credentials as an elective exam for the MCSA, so I appreciate the difficulty of the questions but by attempting to attain an 85% to 90% on the practice exams in the back of this book I had thoroughly convinced myself that I would fail the test and was very close to rescheduling it. I did not, and I passed my test with more than 200 point over the minimum score.
To this books credit I have found the information very useful in my job. I have received several calls from users with processor affinity problems or with 16 bit program errors that I know how to solve immediately because of the high standards set by the questions in this book. I am, therefore, very satisfied with my purchase.
Don't use this book as a primary study guide.......2006-07-30
There's a lot of unnecessary info in this book that you won't even see on the exam. The practice questions in the book are way too wordy and confusing. Exam Cram has helped me in the past, but not this time.
Don't buy this book, it's awful........2005-12-12
I believe my email to the editor explains it all. I have copied and pasted it below.
Mr. Tittel,
I have been a huge fan of your Exam Cram books for the last few years and they have helped me pass my A+, Network+, and CCNA certifications. Currently I am working of my MCDST certification and bought your books expecting the same standards your other books hold. Unfortunately, your Exam 70-271 Supporting Users and Troubleshooting a Windows XP operating System is not only a disgrace to your line of books, but to you as the editor. I have to ask; did you even read the book or edit it? There are too many spelling and grammatical errors to even list in this book. Many times it should say drive, and instead it says driver or vice versa. You have many of the wizards name's wrong, such as on page 200 first line under Migrating User Settings with the File Settings and Transfer Wizard it says "The File Settings and Transfer (FAST) Wizard." The funny thing is it's the File and Settings Transfer Wizard, otherwise FAST makes no sense the way it is printed and if that's not bad enough on page 201 you have a screenshot of the wizard showing it's correct name. The questions you ask in this book also are horrendous because they contradict what is true or just make no sense. Here is an example of a contradiction. Earlier in the book it says Windows XP can't be upgraded from Windows 95, this is true, but then in question 6 on page 213 it says "After upgrading a group of computers running Windows 95 to Windows XP Professional." See something wrong there? Here is an example of a question making no sense. Look at question 23 on page 336. The question asks for the Power User group and the Administrator group, so logically and correctly the answer should be A, but no you have it as answer C which is the same exact thing as A but leaves out the Administrator group so it would be wrong. In conclusion I must say this was one of the most poorly written and poorly edited books I have ever read. So please, revise this book immediately and get any remaining ones of the shelves because most people are furious about this, you should check out the reviews on Amazon.com and elsewhere.
Good book, relevant material.......2005-09-15
Overall it was a good book withs lots of relevant material. I actually learned some things about XP that I was not already aware of. I haven't taken the test yet, but with the included Cheat Sheet and CDROM, I think I will be well prepared.
Book Description
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-272 exam, when combined with the 70-271 (the operating system exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. The MCDST 70-272 Exam Cram 2 gives readers the essential information they need to know to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Exporer, Outlook Express), resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications, and configuring application security. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.
Customer Reviews:
Deeply insufficient.......2005-12-28
My IT background: ten years as a Unix admin, pursuing a Master's degree in Telecom. Extensive familiarity with desktop OS's and apps both as a user and LAN admin.
Newcomers to IT hoping to use this book as a primary study source will be disappointed.
I scored a 754 on 70-272 (700 is passing). The Exam Cram helped a bit in focusing which aspects of the Office, Outlook, and IE GUIs with which to become familiar. However, entire topics on the exam were completely unaddressed by this book ("Security Center", GPOs). Moreover, The book was apparently written before XP SP2 was released; the test requires knowledge of SP2 features.
Use As Back Up to Your Other Study Guide "ONLY".......2005-04-08
I will say that I am a fan of ExamCram2 Series of Study Guides, and that is what they are: "Study Guides". I was disappointed about the lack of material in this guide, do not rely on this book to pass the 70-272 Exam. If you pass the test just by reading this book you may have all ready had enough knowledge to pass. This book does not cover all the material in the exam by any means. The MeasureUp testing software is nice to get you use to the way some of the exam questions are. I would use this book to just go over questions and answers before you do a final write. I highly suggest to get Microsoft 70-272 Training Kit if you are new to alot of the material covered by this exam.
Needs a little more meat........2004-07-24
I recently became involved in a project to setup a course for the 2 new MCDST exam, 70-271 and 70-272. These new exams appear to give you an entry in the Microsoft arena with out requiring a full blown MCSE track. The book takes the finer points of the objectives and breaks it down in to 9 chapters.
The 70-272 exam is focused on the application side of XP and with that this book shows you a lot of customizing, optimizing, configuration and troubleshooting. You'll cover XP, email, Office and the internet and the book includes 2 complete practice exams.
The book has a cd rom with the Measure UP testing engine, but there should be more questions included. Overall this should be on the list of material to use in the study process.
Not enough depth.......2004-07-11
This book provides a good high level overview of the material. The main shortcoming is that it makes statements like "make sure you know this or that" but doesn't explain or provide examples. I took the test and passed, but don't think this book contributed a lot to my success. This book is worth a read, but don't rely on it.
Not Enough.......2004-07-01
The book had a lot of useful information, however it did not really go indepth on any of the subjects. I wish the book had given more examples or details on the topic. It provided only 145 questions, compared to other books for the test that provided over 300. I gave the book 3 stars because it is a useful study guide that can fit into my purse so I can take it everywhere. I would suggest reading something more in depth first.
Book Description
Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-272 using an approach created specifically for them. Their learning will be enhanced with extensive end-ofchapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.
Book Description
A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Windows XP operating system. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.
Book Description
Help maximize your performance on Exam 70-272, one of two required exams for the new Microsoft Desktop Support Technician Certification (MCDST), with this all-new MCDST TRAINING KIT. This kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.
Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features.
Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on CD-ROM—making this kit an exceptional value and a great career investment.
Customer Reviews:
My last hope for the test.......2007-09-05
I read other comments for this book that make me buyed..I hope so, but
this is not a cover all Windows book..So those optimistics comments for the test results, looks too good to be the truth..
I will comeback for comments after I pass or not the test.
Thanks
Great study guide.......2007-08-23
This book is a big help. It comes with awesome free practice testing software that you would normally pay lots of money for. I highly recommend this book.
Fairly standard MS test prep book.......2007-08-09
I find the book very useful as a guide but by no means an exclusive means of effective test preparation. The included CD's are also of marginal use. The sample tests are decent as well.
Great Technical learning investment.......2007-03-09
I am still studying the Self Paced Training Kit from Microsoft, and getting so much information out of it. It's a challenging coarse, and it's very informational. It's also bringing up solutions to quistions I've had.And getting you prepared for the technical inviroment we will be working in. I would recomend this coarse for anyone that is interested in a help desk career and the technical information it gives you. A definate 5 star coarse.
MCDST Self-Paced Training Kit 70-271.......2007-02-18
I recently purchased this book with CDs to prepare for the 70-271 exam. After reading the book and working from the CDs, I passed the exam on the first try. It required learning all of the 146 practice questions, then the 311 Measure-Up questions. My only frustration was that the CD questions cover all sorts of topics about Windows 98 to XP issues (dual-boot, etc.) and the exam is much more "Up-To-Date." However, the book without the questions would not have prepared me at all for the exam.
Book Description
Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-271 using an approach created specifically for them. Their learning will be enhanced with extensive end-of-chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.
Book Description
A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two-exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.
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Que
| Publisher
| Certification Central
| Computers & Internet
| Subjects
| Books
MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users andTroubleshooting a Microsoft(r) Windows(r) XP Operating System, Second
MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users andTroubleshooting Desktop Applications on Microsoft(r) Windows(r) XP, Second Edition
MCSE Windows XP Professional Exam Cram 2 (Exam 70-270) (2nd Edition) (Exam Cram 2)
MCDST Exams (Exams 70-271 and 70-272) (Testtaker's Guide Series)
MCSA/MCSE 70-291 Exam Cram: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (2nd Edition) (Exam Cram 2)
