Book Description
Text Classification, or the task of automatically assigning semantic categories to natural language text, has become one of the key methods for organizing online information. Since hand-coding classification rules is costly or even impractical, most modern approaches employ machine learning techniques to automatically learn text classifiers from examples. However, none of these conventional approaches combines good prediction performance, theoretical understanding, and efficient training algorithms. Based on ideas from Support Vector Machines (SVMs), Learning To Classify Text Using Support Vector Machines presents a new approach to generating text classifiers from examples. The approach combines high performance and efficiency with theoretical understanding and improved robustness. In particular, it is highly effective without greedy heuristic components. The SVM approach is computationally efficient in training and classification, and it comes with a learning theory that can guide real-world applications. Learning To Classify Text Using Support Vector Machines gives a complete and detailed description of the SVM approach to learning text classifiers, including training algorithms, transductive text classification, efficient performance estimation, and a statistical learning model of text classification. In addition, it includes an overview of the field of text classification, making it self-contained even for newcomers to the field. This book gives a concise introduction to SVMs for pattern recognition, and it includes a detailed description of how to formulate text-classification tasks for machine learning. Learning To Classify Text Using Support Vector Machines is designed as a reference for researchers and practitioners, and is suitable as a secondary text for graduate-level students in Computer Science within Machine Learning and Language Technology.
Customer Reviews:
The Gold standard.......2007-05-16
This is a must read for anyone beginning to investigate the analysis of meaning in text using computational methods. I found the initial sections were useful in bringing together my thought on many different aspects of the topic.
Wonderful book on the subject.......2005-09-03
This is a Tesis Work, it contains a review and conmparation of several learners. It focuses mainly on SVM.
Average customer rating:
- Best Available Software Technical Support Book
- Support from the Ground Up
- Great for Call Centers and Internal IT Tier-2
- Loaded with info but makes a few incorrect assumptions
- This is the Software Support Bible
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The Art of Software Support
Francoise Tourniaire , and
Richard Farrell
Manufacturer: Prentice Hall PTR
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Similar Items:
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The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship
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ASIN: 0135694507 |
Customer Reviews:
Best Available Software Technical Support Book.......2003-03-18
Strong coverage of Escalation, Service Design, Measuring & Metrics, Scheduling, Staffing, Kinds of Support, Surveying Clients, Workflow.
Weak/silent on Phone Skills, Call Monitoring, Time Management, Teamwork, Support Systems.
Support from the Ground Up.......2002-07-31
For all the importance of Call Centers, Help Desks and Support Networks, not much attention is given them in industry literature. It's almost as though these functions are an afterthought, as though the first support call might come in and someone would say, "Oh, yeah. We need someone to answer these, don't we?"
This book is the first I've seen that looks at the building of a Support Center from the ground up, from budgeting to staffing, to training and retention, support software to development and dissemination of updates. It does so logically, step by step, providing sound reasoning and justification on each page, even to the point of including a complex and reasonable metric for determining staffing levels.
I thought Tourniaire and Farrell fell somewhat short of giving the Support field a complete analysis, concentrating as they do on larger call centers rather than giving weight to the whole spectrum of support providers, like Internal Help Desks or smaller tech centers. Their initial thesis, on the Front Line/Back Line vs. One Hand models of support, is sound, but limited, giving no attention to the possible hybrids or any other models of support center. On the other hand, their description of the call completion cycle is thorough and unlike any I've seen. I also like the idea of writing a "Support Agreement" for one's clients, so everyone knows up front what is and is not covered.
Overall, this is a very fine book and I would recommend it to Support professionals, especially to anyone just starting a new Call Center. Better to have all the info to start than to try and switch focus after ramping up.
Great for Call Centers and Internal IT Tier-2.......2001-03-29
This book is aimed at software product support specialists working for software vendors, but is also applicable to internal IT tier-2 support specialists (application support analysts). Some of the information contained in this book will give internal IT help desks ideas on customer satisfaction, support models and help desk management. However, this is not the book's primary audience.
My review is from the viewpoint of an IT service delivery specialist. Product support specialists will have a different, but loosely related, set of requirements.
The theme of this book is achieving customer satisfaction. This surfaces early in the book and recurs throughout. Since customer satisfaction is the foundation of support, regardless of from whom of where it is delivered, I found this to be one of the highlights of the book.
Call management models outlined by the authors were valuable to me, and I found myself writing notes in the margins and highlighting paragraphs. I skimmed call management implementation because it is outside of the scope of my speciality, but did note that this information would be of interest by anyone who is setting up an internal IT help desk. It goes without saying that this material will be of keen interest to product support organizations that are setting up a call center. One nice touch here is the advice on disaster recovery planning - this is too often overlooked by all organizations and showed the attention to detail that the authors gave when writing this book.
The discussions on packaging support programs and product call center support organizations gave me insights into the challenges faced by software vendors. These insights have armed me with information from which to craft an approach to effectively deal with vendors who are typically at tier-3 from an internal IT point of view. Another section that I found particularly useful covered managing software bugs and code fixes. This material is directly applicable to internal IT tier-2 support, regardless of whether they are dealing with internal developers or outside vendors. There are some gaps here, though. For example, I would have liked a discussion on configuration control boards, prioritization of fixes and enhancements, and configuration and change management. These subjects are important to software vendor product support organizations and internal IT tier-2 folks.
This book also provides sound advice on selecting, justifying and implementing call center tools. Some of these tools are specific to product support call centers (and to an extent, internal IT help desks), such as phone systems and knowledge bases. Other tools, such as bug tracking and problem reproduction environments, are useful to IT tier-2 specialists as they are to call centers.
I found some of the appendices to be especially valuable: Appendix C, determining staff levels, and D, creating and justifying a support center budget, were excellent reading that added to my own professional knowledge.
Overall this is a valuable book that has multiple audiences. Aside from the gaps I mentioned above, I think this book needs to be updated to reflect the growing requirement for e-support. While I was tempted to give 4 stars based on the noted shortcomings, this book is so thorough and rich with ideas and advice that it deserves 5 stars. I only hope that the authors update this book with a second edition that addresses current realities of software support.
Loaded with info but makes a few incorrect assumptions.......2000-08-19
Tourniaire and Farrell do an **excellent** job of discussing the various aspects of software support. However, they make many assumptions that every company functions the exact same way. Coming from the support department of a major software vendor, most of what they talk about is geared to that business. Therefore, a great deal of what they say does not apply to internal help desks.
Having both been on the phones and managed software hotlines **and** internal help desks for the past 15 years, I know there is no one way to run a hotline/help desk that applies in every case. You need to take the information they provide and weigh it against your own experiences and the way your company works in order to get the best out of the book. However, the book does address the pros and cons of various approaches which is more than many other books do.
What is missing is a more detailed treatment of call management (the actual work on the phone) and not problem management (the handling of the customer's problem). Therefore, check out Call Center Management on Fast Forward, by Brad Cleveland.
If the book had been more open to the possibility that not all companies are the same, I would have given it the full five stars. However, this is still one of the very best books on the market and I would still recommend this book highly.
This is the Software Support Bible.......1999-06-01
This is not a paid commercial. I do not know or have any affiliation to the authors or publisher. This is the complete book for Software Support. Regardless if you are running a small, medium or large size call centers the fundamental structure and operation is the same. This book is the Software Support Bible. I have read most of the books on support and this one is the best. The authors (Francoise Tourniaire and Richard Farrell) are to the support field, what Yoda is to the force. Ok.. That's the only analogy that comes to mind. Well anyway you get the point. You won't be disappointed. Hats of to the Editor (Eileen Clark).
Average customer rating:
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GIS Means Business Volume 2
David Boyles
Manufacturer: ESRI Press
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ASIN: 1589480333
Release Date: 2002-06-01 |
Book Description
Written for both business managers and GIS professionals, this guide reveals the ways that GIS can revolutionize the effectiveness of the 21st-century business enterprise. Demonstrating how a wide variety of businesses and business-related organizations such as chambers of commerce and commerce-friendly cities are using GIS to bolster the bottom line, detailed case studies analyze companies that overcame obstacles to profitability and efficiency by using the geographic and spatial analysis provided by GIS technology. As the technology has expanded, so have the number and diversity of companies that demand GIS capabilities. Such industries include real estate firms, insurance companies, food distributors, and casinos -- all applying GIS solutions to logistics, marketing programs, and supply chain issues.
Book Description
Explains how GIS applications can be used to study water models such as watershed delineation, topographic characteristic extraction, and flood-plain extent determination.
Customer Reviews:
The future of H&H Modeling.......2002-10-05
This book provides an overview of not only the theory and computational methodologies of both Hydraulic and Hydrologic modeling in ArcView, but provides real world modeling examples. This publication is a great quick overview of cutting edge modeling. Note that most of the Corp of Engineering extensions show cased in this book require that you are using ArcView 3.x and they currently do not run on ArcGIS 8.
Book Description
- This book addresses how to meet the specific documentation requirements in support of the ISO 9001 software process definition, documentation, and improvement, which is an integral part of every software engineering effort
- Provides a set of templates that support the documentation required for basic software project control and management
- The book provides specific support for organizations that are pursuing software process improvement efforts
Product Description
This is a NAVAL POSTGRADUATE SCHOOL MONTEREY CA DEPT OF SYSTEMS MANAGEMENT report procured by the Pentagon and made available for public release. It has been reproduced in the best form available to the Pentagon. It is not spiral-bound, but rather assembled with Velobinding in a soft, white linen cover. The Storming Media report number is A879643. The abstract provided by the Pentagon follows: Research in reconnaissance traditionally focuses on data detection and discrimination methods. Less emphasis is placed on transforming the collected data into useful information and presenting it to key command and control nodes. Information not presented in a timely manner is excluded from the decision process. This thesis proposes a conceptual model of intelligent software agents to support the human decision process and reconnaissance- related tasks. The Mobile Agent Reconnaissance Kit (MARK) suggests a hierarchy of software agents to facilitate data integration and coordination in a network- centric multisensor environment. The model uses static and mobile agents to collect data from dispersed, heterogeneous data sources, process and fuse the data, and present the resultant information to the user in an HTML file. The authors explore applications of MARK in terms of the military Intelligence Cycle, the Joint Director of Laboratories (JDL) Technical Panel for C3I Data Fusion Model, and the Joint Operations Planning and Evaluation System (JOPES) crisis Action Planning.
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Eclipse: An Integrated Project Support Environment (Iee Computing Series, Vol 14)
Manufacturer: IEEE Computer Society Press
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ASIN: 086341169X |
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Engineering Electronic Negotiations:: A Guide to Electronic Negotiation Technologies for the Design andImplementation of Next-Generation Electronic Markets ... of eCommerce (Series in Computer Science)
Michael Ströbel
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ASIN: 0306474131 |
Book Description
Michael Ströbel worked for several years as a software engineer and consultant in the German IT industry before joining IBM Research in Switzerland, where he developed his interest in support for negotiations in electronic markets. During his career in research, he has published several articles on this topic in major international conferences and journals and received a PhD from the University of St.Gallen, Switzerland.
Based on his experiences and contributions, the author discusses electronic negotiation technologies - key ingredients for the next generation of electronic markets - from a scientific as well as a practitioner's perspective. He reviews the state-of-the-art and then introduces novel support mechanisms and design elements, which are applied in a number of case studies. This book is geared towards technicians interested in E-Commerce application development but also offers extensive background reading for educational purposes.
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Multimedia Applications Support for Wireless ATM Networks
Anna Hac
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ASIN: 013021437X |
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