Leadership: Enhancing the Lessons of Experience
Average customer rating: 3.5 out of 5 stars
  • Horrible Seller
  • Leadership
  • What a bunch of schlock!!!!
  • A Keeper
  • TO ANY STUDENTS BUYING USED EDITIONS
Leadership: Enhancing the Lessons of Experience
Richard L Hughes , Robert C. Ginnett , and Gordon J Curphy
Manufacturer: McGraw-Hill/Irwin
ProductGroup: Book
Binding: Hardcover

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ASIN: 0072881208

Book Description

Leadership: The Art of Experience, Fifth Edition, is written for the general student to serve as a stand-alone introduction to the subject of leadership. The text consists of 13 chapters and a final section on Basic and Advanced Leadership Skills. Authors Hughes, Ginnett, and Curphy have drawn upon three different types of literature: empirical studies; interesting anecdotes, stories and findings; and leadership skills to create a text that is personally relevant, interesting and scholarly. The authors' unique quest for a careful balancing act of leadership materials help students apply theory and research to their real-life experiences.

Customer Reviews:

1 out of 5 stars Horrible Seller.......2007-09-23

The seller has refused to return my emails as well as failed to send me my purchase. I have asked for a refund and they have failed to do that too. Therefore, they made easy money without providing me the item I purchased for my current college course. I totally do not recommend purchasing any item from this seller. If you do, you take on the risk of not receiving anything!

3 out of 5 stars Leadership.......2007-09-23

Haven't actually used this book yet for my class, but I'm sure it's a great textbook.

1 out of 5 stars What a bunch of schlock!!!!.......2007-06-26

This is a required text for a business class at Lawrence Tech. University in Michigan. It is full of diagrams and charts and basic jargon-filled info that everyone should know without having to spend $135! And this is in the FIFTH edition, so that used books are hard to come by, and the price just goes up. If you are buying it you are probably forced to. So sorry! BORING, BORING, BORING, and just filled with common sense that one should know if one has ANY experience at all.

Maybe this would be useful for a writing course on how to bore students to death and make money by making new editions with little changes.

What a rip-off!

4 out of 5 stars A Keeper.......2007-05-31

A practical and academic view of Leadership. Lots of real-life examples and leadership principles that can be used in any organization from the girl scouts to the board room.

3 out of 5 stars TO ANY STUDENTS BUYING USED EDITIONS.......2006-10-21

THIS IS TO INFORM STUDENTS THAT ARE BUYING USED EDITIONS OF ANY TEXTBOOK: PLEASE READ THE DESCRIPTIONS THE SELLER POSTS AND ASK THE SELLER IF IT IS AN INTERNATIONAL EDITION. THE ISBNS ARE DIFFERENT AND SO IS THE QUALITY OF THE TEXT. IT MAY BE DIFFICULT TO RESELL THESE KINDS OF BOOKS.
The Leadership Experience (Thomson - South-Western)
Average customer rating: 4 out of 5 stars
  • Great book on Leadership with interesting material
The Leadership Experience (Thomson - South-Western)
Richard L. Daft
Manufacturer: South-Western College Pub
ProductGroup: Book
Binding: Paperback

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ASIN: 0324261276

Book Description

Become an effective leader with THE LEADERSHIP EXPERIENCE! Packed with interesting examples of real world leadership, this management text will help you acquire the skills you need to become an effective leader. See leadership in action with Leadership Profiles and In the Lead boxes that spotlight current leaders in business, education, the military, politics, and not-for-profit organizations. Each chapter ends with exercises that allow you to apply the concepts you?ve learned while gaining insight into your own leadership development.

Customer Reviews:

4 out of 5 stars Great book on Leadership with interesting material.......2007-02-14

I'm using this book for a graduate course. It is very readable and has lots of interesting side articles included. The many evaluations it provides provide a quick way to see new perspectives on your leadership style. It provides a broad view of leadership theories, styles, followership, culture, etc. I have taken another graduate course that uses Dr. Daft's Management book. There are many overlapping topics between the two books as expected. There is also a website associated with the book which has some good resources including PowerPoint slides. My only complaint is the price seems high for a non-hardbound book.
Leadership: Enhancing the Lessons of Experience, 5th Edition
Average customer rating: Not rated
    Leadership: Enhancing the Lessons of Experience, 5th Edition
    Richard L Hughes, Robert C. Ginnett Gordon J Curphy
    Manufacturer: McGraw Hill
    ProductGroup: Book
    Binding: Paperback
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    ASIN: 0070606315

    Product Description

    PAPERBACK INTERNATIONAL EDITION Textbook. Printing and illustrations are in black and white. Contents are the same as the hardcover.
    Chief Customer Officer : Getting Past Lip Service to Passionate Action
    Average customer rating: 5 out of 5 stars
    • Very detailed look at customer service
    • And why aren't more people doing this?
    • Lifetime Customer Value Lives!
    • Practical advice for improving customer experience
    • Finally! An engaging practical guide to creating a customer centric organization
    Chief Customer Officer : Getting Past Lip Service to Passionate Action
    Jeanne Bliss
    Manufacturer: Jossey-Bass
    ProductGroup: Book
    Binding: Hardcover

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    5. Managing Customers as Investments: The Strategic Value of Customers in the Long Run Managing Customers as Investments: The Strategic Value of Customers in the Long Run

    ASIN: 0787980943

    Book Description

    Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle.

    Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships.

    This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.

    Customer Reviews:

    4 out of 5 stars Very detailed look at customer service.......2007-06-07

    If the "customer is always right," the next question is, "Why do so many customers stop doing business with companies?" The answer is, "bad service." Customers refuse to buy from companies that render unsatisfactory service and ignore their complaints. Sadly, managers usually sound the alarm and demand new customer service initiatives only after the customers have fled. Author Jeanne Bliss, a veteran chief customer service officer, tries to explain the problem and to suggest ways to correct it. She offers so many detailed trees - in the form of questionnaires, bullet points, details and checklists - that you risk losing sight of the practical forest: the motives and methods for implementing better customer service. There is valuable information here, even if it is a bit shaded. For this reason, we particularly liked her clear, helpful and revealing chapter of first-hand stories from the field of customer service.

    5 out of 5 stars And why aren't more people doing this?.......2006-12-12

    Jeanne writes a book for now on a role that too many people will say is before it's time. It is always about the client and yet organizationally no one puts enough emphasis on the client voice within organizations. Jeanne clearly shows her battle field experience in helping those that embrace the client, get input, direction and organizational buy-in to doing what is right for the client and thus the firm without being shot as the messenger.

    5 out of 5 stars Lifetime Customer Value Lives!.......2006-09-20

    Jeanne Bliss' book, Chief Customer Officer, is a "must have" for any business that wants to pay more than "lip service" to customer retention. There are great examples throughout from someone who obviously has been in the trenches. This is a fun book to read, not some academic tome doomed to gather dust in a dark recess. Get it, read it, and share it with others in your organization.

    Not that I have an opinion.

    5 out of 5 stars Practical advice for improving customer experience.......2006-06-08

    Jeanne Bliss articulates not only the importance of putting customers at the center of your business, but conveys the challenges that prevent most companies from successfully delivering great customer experiences. The real-world techniques she introduces are essential reading for senior executives aiming to succeed by improving the delivered customer experience.

    5 out of 5 stars Finally! An engaging practical guide to creating a customer centric organization.......2006-05-25

    Jeanne Bliss has done a fantastic job of breaking down the challenge of actually "walking the walk" of a customer centric organization in a book that is informative, thought provoking and easy to read. Her concepts are spot on, based on real life experience during her very successful career. I highly recommend this book!
    The New Executive Assistant: Advice for Succeeding in Your Career
    Average customer rating: 3.5 out of 5 stars
    • Disappointed
    • Outstanding insights from a former top assistant!
    • Interesting Read
    • Talk About Ironic!
    • Ms. Duncan has written a mentoring masterpiece!
    The New Executive Assistant: Advice for Succeeding in Your Career
    Melba J. Duncan
    Manufacturer: McGraw-Hill
    ProductGroup: Book
    Binding: Paperback

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    ASIN: 0070182418

    Book Description

    Today's executive assistant has become a crucial member of every organization's support staff--a key business ally with diverse responsibilities, from overseeing employees to making strategic decisions. Here is the first step-by-step guide specifically designed to help you thrive in this fast-paced profession. Developed by nationally-known business consultatnt and author Melba Duncan, this leading-edge resource provides all the up-to-date information you need to manage information technologes, deal effectively with abrupt organizational changes and office politics, handle stress, resolve conflicts, motivate workers and forge a team mentality, master public relations and the media, capitalize on opportunities emerging from corporate restructuring, and more.

    Customer Reviews:

    2 out of 5 stars Disappointed.......2007-03-20

    This is another example of hearing "the same ole stuff." Can't some author get origional? This was so elementary and certainly not "NEW" information, as the title suggests.

    5 out of 5 stars Outstanding insights from a former top assistant!.......2004-07-01

    This book has helped so many people! It's perfectly brilliant.

    I think it's insane that reviewers are commenting on publisher's type-o's instead of commenting on how significant this book really is. Obviously, Ms. Duncan proofed her own book and after meeting Ms. Duncan at an event, I mentioned the reviews about the errors in the book. Ms. Duncan and her staff has tried desperately for years to demand that the book be reprinted. Some things unfortunately are out of one's hands, and I recognize this after years of being a journalist. Look at the NY Times! And every other book on your shelf! They all have errors!

    Ms. Duncan has been instrumental in the salary increases, and gaining recognition for this truly unique role! I recommend this book to anyone in the role or considering it!

    4 out of 5 stars Interesting Read.......2000-07-19

    I thoroughly enjoyed Ms. Duncan's book. I found it an easy read, packed with lots of excellent information.

    As with the other reviewer I was extremely disappointed in the skills test in the back of the book. Missing questions, answers to questions that weren't printed.

    I wonder if Ms. Duncan has read her own book? Did she review the skills test information in the back before it was published? If the fault lies with the publisher, I hope she got her money back. I also hope she'll do a re-print with the skill test corrected because I found it very helpful in identifying weak areas in my own skill set.

    I've been an Executive Secretary/Assistant for the past ten years. Often a good assistant is taken for granted. I appreciated Ms. Duncan's affirmation that my job is more than a job, it's a career and that not just anyone can be a good assistant.

    If you can get past all the problems with the skill test in the back of the book, I think you'll find the content extremely interesting, insightful, and motivating.

    2 out of 5 stars Talk About Ironic!.......2000-05-11

    I just finished reading this book about the "new executive assistant". Of course it emphasizes attention to detail, checking your work, accuracy, etc. Upon completing the extensive skills test in the back of book, I was horrified to find the following blatant errors: 1. In the vocabulary section, the questions skip from #56 to #61, yet in the answer section, these questions do appear. 2. The proofreading section fails to point out periods that are missing at the end of two sentences. Here's the kicker: 3. When I went to check my answers for the spelling section, I discovered that there were only two answers out of 110 questions. To top, there were answers for #110 - 122, which didn't exist in the first place.

    OK, can anyone find a proofreader at McGraw Hill to catch these types of errors? How can anyone take this book seriously? The other person who reviewed this book obviously did not read the whole thing. What a disappointment! I do recommend another book that I read. It's called The Valuable Office Professional by Michelle Burke. She is right on the money. There are some more in-depth self-evaluation tests, which go much further than vocabulary and grammar skills. I also got some information about her consulting service, which I am trying to convince management our company needs. That's my summary of this book. Good luck with your administrative careers no matter who you are or where you live!

    5 out of 5 stars Ms. Duncan has written a mentoring masterpiece!.......1999-02-06

    "The New Executive Assistant" is a must-read for aspiring or seasoned executive assistants, their bosses, and everyone in between.

    Ms. Duncan doesn't just advise you to develop a proactive rather than a reactive approach to your administrative career, she guides you to discovering both what you want out of life and what your career can provide. She covers all the important bases for surviving in today's fast-paced world: learning to adapt to change (technical and cultural); mastering the fundamentals of communicating what you really mean; tapping into your management and leadership potential; handling both yourself and others in conflict situations; promoting yourself, your boss, and your company; and regaining your spiritual "center". Most importantly, however, Ms. Duncan asks wether or not you are cut out to be an executive assistant. Life is too short to just have a job; whatever it may be, find a career that works for you, challenges you, and fits your personality.

    Packed with objective insights, advice, and enjoyable witticisms, "The New Executive Assistant" delivers. I found in this one book what countless seminars and 50-minute training series have not been able to provide; I found truely usable, relevant insights and information. Ms. Duncan has created a mentoring master piece for executive assistants (and anyone who wants to understand them)!
    School Leader Internship: Developing, Monitoring, & Evaluating Your Leadership Experience
    Average customer rating: 5 out of 5 stars
    • Dennis Review
    School Leader Internship: Developing, Monitoring, & Evaluating Your Leadership Experience
    Gary E. Martin , William F. Wright , Arnold Bob Danzig , Richard A. Flanary , Fred Brown , and Wright Martin
    Manufacturer: Eye on Education,
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    Customer Reviews:

    5 out of 5 stars Dennis Review.......2006-08-25

    The book arrived quickly and in good condition, I would buy from them again.
    Healing Spiritual Abuse: How to Break Free from Bad Church Experiences
    Average customer rating: 4.5 out of 5 stars
    • Helpful for people coming out of a bad religious experience.
    • wonderful
    • Genuine Spiritual Leadership: What it looks like.
    • Get a whiff of true freedom...
    • One of the Top 3 titles on this subject
    Healing Spiritual Abuse: How to Break Free from Bad Church Experiences
    Ken Blue
    Manufacturer: InterVarsity Press
    ProductGroup: Book
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    ASIN: 0830816607

    Book Description

    Are you a victim of Spiritual Abuse? If you answered yes to any of these questions, you may be a victim of spiritual abuse.Many of us have gone through bad church experiences that have left us feeling like failures. Blaming ourselves, we asked for God's forgiveness, but felt distant from the church and sometimes from God too.Often, however, the fault is not ours but that of Christian leaders who abuse spiritually. How can we recognize the signs of spiritual abuse? What can we do to gain healing from the wounds we have experienced?With clarity and refreshing honesty, Ken Blue answers these questions and offers hope and healing to the victims of spiritual abuse. In addition he shows Christian leaders how to avoid abusive patterns and instead offer Christ's gospel of grace to every casualty of bad church experiences.

    Customer Reviews:

    4 out of 5 stars Helpful for people coming out of a bad religious experience........2007-09-03

    The authors of this book discuss ways to help people who have been spiritually abused by others.
    Church leaders, regular church members, and anyone involved in ministry should find this book to be very useful. Spiritual abuse doesn't just happen in strange "cult" groups. It can happen within otherwise normal churches if the environment is right for it to occur.
    John,
    Arkansas

    5 out of 5 stars wonderful.......2007-05-07

    Again, I did not agree with one or two applications the author has but this book truly is a tool for healing!! Easy to understand and great scriptural references. I would recommend this book!!!!

    4 out of 5 stars Genuine Spiritual Leadership: What it looks like........2007-01-31

    This book is not perfect.

    That said, I do recommend it especially to those struggling with abuse in their local church. I think that is the target audience.

    For me, the most useful part of the book is where the author speaks plainly of what real spiritual leadership looks like. You know, people, there may be a reason why Jesus' last "lesson" for his disciples, on the night before he died, involved taking a towel and cloth and washing their feet.

    The author reiterates this when he exposes the truth that the more likely a leader in a church looks like a servant--indeed like the slave in charge of washing guests' feet-- the more right he or she has to be followed.

    Do your church's leaders meet this standard?

    5 out of 5 stars Get a whiff of true freedom..........2006-07-19

    This is a powerful exposition of Matthew 23 as it pertains to legalism in today's church. It is done from a loving but honest heart for the redemption and restoration of both the abused and the abuser. Those who've been hit over the head with manipulative tactics will likely find help identifying many of those tactics and then seeing a way forward for overcoming the damage done. I particularly appreciated the treatment of false authority, e.g., leaders quoting Hebrews 13:17 to demand the obedience of the local body versus true authority that comes from loving and serving others according to their needs (Matt 20:25, Mark 10:42, Luke 22:25, 2 Cor 1:24, 1 Pet 5:3, 1 Cor 11:1, John 13:3-5). Abusers caught in a pattern out of good intentions might begin to see their folly and impact on others in the light of grace and no condemnation, and possibly begin to find a change of heart and behavior. We're all capable of being legalistic and judgemental, being both an abuser as well as abused. Ken Blue's answer is beautiful and true: receive God's scandalous grace yourself and then share more of that grace with others.

    5 out of 5 stars One of the Top 3 titles on this subject.......2005-05-27

    Along with Ronald Enroth's "Churches That Abuse" and Harold L. Busséll's "Unholy Devotion," this book shares the highest place on my list of books that helped me overcome a 5-1/2 year experience (1987-1992) of intense spiritual abuse, and thus I believe it will also help others. The first chapter is "An Invitation to Freedom," and chapters 2 through 6 focus on the characteristics of spiritually abusive leadership. The brief treatment in chapter 7 of "Who Gets Hooked and Why" supplements Busséll's book (which is subtitled "Why Cults Lure Christians"), and the final three chapters ("Healed by Grace," "Healthy Church Leadership," and "Healthy Church Discipline") contain much that will help victims pursue the path of recovery.

    I don't understand why the reviewer from Heidelberg came to such negative conclusions about this book. Perhaps some of its points do not translate perfectly across cultures, or into her culture in particular. Perhaps spiritual abuse manifests itself with different issues in other countries than it does in the United States. It doesn't seem she ever gave her friends with the heavy-handed pastor a chance to profit from it, and that's a shame because their response may have altered her view.

    In any case, it seems clear to me that she misread the author's intention on the points where she criticized him. Nowhere did he indicate that "any time a church develops some commonalities, this is a 'danger sign' for spiritual abuse to those who come in from the outside." Instead he was addressing the issue of being "preoccupied with a desire for uniformity among believers" (p. 76), and making too much of "external signs of devotion," (p. 77), as did the Pharisees of Jesus' time.

    Nor is the author against referring to our leaders as "pastors." Rather, as the context on page 79 shows, he opposes leaders who *demand* titles of honor.

    As for the reviewer's claim, "After reading how the author describes everything that is supposedly spiritual abuse, I cannot put together a picture of what a healthy church would look like at all," it makes me wonder if she read chapters 9 and 10 on "Healthy Church Leadership" and "Healthy Church Discipline." Her remark, "He does state 'all churches are abusive to some degree' (p. 95)," is from chapter 6.

    My guess is that she read the book too hurriedly, perhaps out of a laudable concern to find the appropriate help for her friends as quickly as possible. But you can take my word for it: anyone who has truly suffered from spiritual abuse will not try to make this book a fast read, but may even read it a second and third time.
    China CEO: Voices of Experience from 20 International Business Leaders
    Average customer rating: 4.5 out of 5 stars
    • A guide to doing business in China
    • Shipping problem
    • A valuable contribution towards understanding China's complex business environment
    • Second-level rationalisation of 20 people's opinions
    • A diverse but consistent view of succeess factors in China
    China CEO: Voices of Experience from 20 International Business Leaders
    Juan Antonio Fernandez , and Laurie Underwood
    Manufacturer: Wiley
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    Book Description

    CHINA CEO: Voices of Experience From 20 International Business Leaders is based on interviews with 20 top executives and eight experienced consultants based in China. The book is packed with first-hand, front-line advice from veterans of the China market. Hear directly from the top executives heading up the China operations of Bayer, British Petroleum, Coca-Cola, General Electric, General Motors, Philips, Microsoft, Siemens, Sony and Unilever, plus expert China-based consultants at Boston Consulting Group, Korn/Ferry International, McKinsey & Company, and many more.

    Each chapter provides practical tips and easy to grasp models that will help new managers in China to be effective. In CHINA CEO, we deliver what other Western authors can't – first-hand reflections based on over 100 years' collective experience in China. The book presents this rich knowledge in a readable, conversational style suitable for time-constrained executives. Each chapter gives specific advice on how to manage Chinese employees, work with Chinese business partners, communicate with headquarters, face competitors, battle intellectual property rights infringers, win-over Chinese consumers, negotiate with the Chinese government, and adapt yourself (and your family) to life in China.

    Customer Reviews:

    5 out of 5 stars A guide to doing business in China.......2007-08-03

    CEO or not, it is worthy to be read if you attempt to do business in China and it must be read if you intend to expand business there.
    Dreaming to be successful in China? Let's start from China CEO.


    Bing Xie
    President
    Texas Instruments Semiconductor Technologies (Shanghai) Co., Ltd.

    3 out of 5 stars Shipping problem.......2007-05-13

    At this point I really cannot review the product,for my friend in Shanghai,China has not received the book as a gift from me.. My review in essence should be viewed as a review of my experience in buying a product from Amazon and using Amazon's "international standard method" to ship the prodect. I have to say that the experience is very frustrating. I ordered the book in late March and chose the international standard method for shipping and Amazon's confirmation stated that the product should arrive between April 29 and May 8,2007. As of this very moment, my friend has not gotten the book. I believe there are two possible points of confusing: it was not clear to me at the time of my choosing the so-called international standard was meant to be shipping through seafare for overseas, and the international standard method was untrackable.Ok. That is my frustration and the worry that the book may never reach my friend.

    5 out of 5 stars A valuable contribution towards understanding China's complex business environment.......2007-01-03

    As a journalist and author who has lived and worked in Greater China for the past two decades I heartily recommend "China CEO" to anyone who wants an insightful look into how some of the big players in global business operate in the China market. As anyone working or doing business in China can tell you, the opportunities are many, but the potential obstacles and pitfalls are numerous as well. It would be unrealistic to expect that any one book could overnight turn you into an expert on doing business in China. However, I think "China CEO" contains some very valuable information that can make it easier to sort out the many confusing aspects of navigating the China business environment. "China CEO" is well written and well organized, and I believe should be helpful both to beginners and those with experience in doing business in China.

    3 out of 5 stars Second-level rationalisation of 20 people's opinions.......2006-11-05

    The approach taken by the authors of this book - interview and analysis - is similar to that taken by John Stuttard in his book The New Silk Road, published also by Wiley. Although it was published six years earlier, the latter is actually a much better work.

    First, while Stuttard was able to shape complex facts into a clear and insightful whole with nothing lost in the transition from the spoken to the written word, by conducting a second-level rationalisation of the views of the interviewees (splitting an interviewee's story into small pieces, placing them into categories, and drawing conclusions based on the amount of artificially-placed evidence in each category), the authors of China CEO have managed to reduce the value of the interviewees' voices and insights. For China is a story of limitless permutations: a perception immediately loses its meaning once it is taken out of the specific context.

    Second, Stuttard does the job in less than 150 pages but the authors of China CEO in 300 pages: the former is more readable, more engaging, more robust, and offers much more practical value than the latter.

    But still, The New Silk Road offers no roadmap to success in China.

    Does this mean that there is no solid solution to the "China puzzle"?

    I used to think "yes" but not anymore after I read Dr Wei Wang's The China Executive: Marrying Western and Chinese Strengths to Generate Profitability from Your Investment in China. With depth, thoroughness, practicality and above all wisdom that is based on combining the best of both Western and Chinese civilisations, including results and relationships, analysis and intuition, competition and co-operation, and management and leadership, The China Executive, I believe, is the solution to the "China puzzle". And Dr Wang is able to do so simply because he is able to understand both the West and China and to combine the best of both worlds.

    I have particularly enjoyed reading the timeless wisdom that the author has extracted from the works of Confucius, Lao Tzu, Sun Tzu and others. Indeed, I have read these gems of wisdom many times but each time my understanding of human nature and strategic thinking deepens and expands, and this has made me to think that even in 10 or 20 years time, The China Executive will still offer great value - but not such work as China CEO!

    5 out of 5 stars A diverse but consistent view of succeess factors in China.......2006-08-31

    I enjoy reading China books using two opposite approaches. Some books I ingest in five minute chunks over a several week period. Other books I digest in one sustained swallow on those long direct flights from the USA to China. In the first case the book has to hang together well enough that cutting it into small chunks does not produce a mush. In the second case it has to be engaging enough that I do not fall asleep.

    This is one of the few books on China that can be easily digested using either method.

    The authors have done a superb job of taking excellent content and organizing it to make it reader-friendly. They have also allowed the rich experience and voice of these top China CEOs to be clearly heard. One unique aspect of this book is talking about the personal issues that lead to failure or success in China, especially family adjustments.

    If you are serious about your business or career in China, this is a must-read book.
    Secrets of a CEO Coach:  Your Personal Training Guide to Thinking Like a Leader and Acting Like a CEO
    Average customer rating: 4 out of 5 stars
    • Not memorable
    • Sometimes the solutions are obvious
    • Star Secrets Here
    • Top Marks
    • outdated quick fix recipes for success
    Secrets of a CEO Coach: Your Personal Training Guide to Thinking Like a Leader and Acting Like a CEO
    D. A. Benton
    Manufacturer: McGraw-Hill
    ProductGroup: Book
    Binding: Paperback

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    Similar Items:
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    ASIN: 0071360751

    Book Description

    Fortune magazine called it "a fascinating book." Harvey MacKay said, "Benton knows what it takes to take you to the top." Executives at companies such as Nabisco, McKinsey, AT&T, and Colgate have found Debra Benton's advice so invaluable that they have paid thousands of dollars for just one coaching session. Editors at magazines from Glamour to Entrepreneur's Business Start-ups, to Working Woman have featured Secrets of a CEO Coach and its practical guidance on moving up the corporate ladder.

    Now, the advice that was worth millions to the heads of today's top companies is available in an affordable paperback. It includes timeless advice on how to:

    Download Description

    Fortune magazine called it "a fascinating book". Harvey MacKay said, "Benton knows what it takes to take you to the top". Executives at companies such as Mattel, Nabisco, McKinsey, AT&T, and Colgate have found Debra Benton's advice so invaluable that they have paid thousands of dollars for just one coaching session. Editors at magazines from Glamour to Entrepreneur's Business Start-ups, to Working Woman have featured Secrets of a CEO Coach and its practical guidance on moving up the corporate ladder. Now, the advice that was worth millions to the heads of today's top companies is available in and affordable paperback.

    Customer Reviews:

    3 out of 5 stars Not memorable.......2007-07-12

    This book provides the kind of insight you have likely heard from several sources. It is good to repetitively hear about how your outward appearance and persona effect the climate around you, but the types of people who read these books are typically the types of people who already practice this stuff.

    I feel that this is a positive book. I also feel that this was a waste of money.

    5 out of 5 stars Sometimes the solutions are obvious.......2005-01-10

    I am always trying to absorb as many viewpoints as I can on the important subject of coaching. My role involves coaching of senior leaders and my own team, so the title of this book urged me to pick it up and read it. However, I was surprised to find that despite the title, this book is really geared towards self reflection and self awareness of ones own opportunities.

    The book really gets into depth in examining style. For example, the author looks at the FedEx model of leadership and the nine elements of "style". (Page 37) The book looks at case studies, and how our own personal psychology holds us back. Included are dozens of pages of person questions to answer which are designed to allow for self reflection of what in our lives drives us, and may hinder our ability to effectively perform.

    Throughout the book are business case studies, tips, and insights too numerous to list. Among the more impactful are the sections on how to improve communications by slowing down, use of silence and pausing for effect. (Page 136) Also, one can always benefit from a better control of the "minutiae of acting" (Page 145). The author examines how the little aspects of posture, dress, and facial expressions, may impact a leader's effectiveness. While much of this is obvious, the book uses some fascinating examples of how these elements of our "presentation" have bigger impacts than we realize. I personally learned a few new things, despite how frequently I have studied this factor of interpersonal relationships.

    The latter sections cover emotional intelligence, something very important to all leaders. Not much new here, but the topic itself is vital to effective leadership, and gets more important the higher the level and responsibility of the position.

    Overall, a very useful book. The author uses examples from Pepsi-Co and even names a person I knew while working there. The opportunity for self reflection by completing the pages of questions would be invaluable, and I will go back and complete them myself when time allows. Highly recommended for anyone in a leadership position, or responsible for providing coaching to senior leaders.

    4 out of 5 stars Star Secrets Here.......2004-11-26

    Benton has the trust of many corporate CEOs. This book shows how she earned it. So many of here secrets are easy to understand, yet they aren't common sense either.

    5 out of 5 stars Top Marks.......2003-03-01

    As I am putting together a reading list for our management team, this book stands out as one that will be of great value for all managers, old and new. So it's on my list. I give it top marks and highly suggest it.

    1 out of 5 stars outdated quick fix recipes for success.......2001-11-03

    I am amazed that this type of writing still gets interest. After reading really meaningful books on this subject, like Stephen Covey's 7 Habits or Tom Crane's The Heart of Coaching, I find no place for books that treat this topic with the recipe approach.
    After devouting a whole chapter to sell the idea of proffesional coaching, Benton goes on to cite herself incessantly on successful actions she did for herself. She tries to make her points through self refference and other minor examples and cases.
    Honestly, I think there are numerous books on this matter out there that really deserve attention. Not this one
    Developmental Assignments: Creating Learning Experiences without Changing Jobs (Center for Creative Leadership)
    Average customer rating: Not rated
      Developmental Assignments: Creating Learning Experiences without Changing Jobs (Center for Creative Leadership)
      Cynthia, D. McCauley
      Manufacturer: Center for Creative Leadership
      ProductGroup: Book
      Binding: Paperback

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      1. Eighty-eight Assignments for Development in Place Eighty-eight Assignments for Development in Place
      2. Feedback That Works: How to Build and Deliver Your Message (J-B CCL (Center for Creative Leadership)) Feedback That Works: How to Build and Deliver Your Message (J-B CCL (Center for Creative Leadership))
      3. Reaching Your Development Goals Reaching Your Development Goals
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      ASIN: 1882197917

      Book Description

      This book is modeled after "Eighty-eight Assignments for Development in Place," one of CCL's most popular publications. In the years since that report was published, we have learned more about development in place--from research, from working with managers and organizations that are making use of developmental assignments, and from our colleagues in the field. We believe it is time once again to consolidate our knowledge into one tool to help leaders add developmental assignments to their own jobs and help others do the same. The tables inside this book are full of assignments. You'll also find cross-references to CCL's assessment tools: 360 by Design, Executive Dimensions, Benchmarks, Prospector, and Skillscope. If you want to target the development of specific competencies as a result of receiving feedback from any of these, the cross-references will direct you to appropriate assignments.

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      3. Marketing Management (12th Edition) (Marketing Management)
      4. Marketing: The Core (Mcgraw-Hill/Irwin Series in Marketing)
      5. Mathematics for Finance: An Introduction to Financial Engineering (Springer Undergraduate Mathematics Series)
      6. No Limit Hold 'em: Theory and Practice
      7. Organizational Behavior: Managing People and Organizations (Student Text)
      8. Organizational Behavior & SAL CDROM Pkg (12th Edition)
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