Customer Reviews:
It's time for a paradigm shift in healthcare.......2007-06-02
I attended a lecture by Fred Lee, where he discussed some of the points brought up in his 9 1/2 Things book, and I was very impressed. First of all, I am a huge Disney fan, and I know that the Disney method transcends the typical service model, and focuses on the entire process as an "experience".
Mr. Lee, in this very insightful book, delves into how this can be applied to healthcare. And why should it not be applied to healthcare? In healthcare, there is a tremendous opportunity for caring and competent people to turn a frightening and intrusive process into an experience.
Sure, going to the hospital will never be a fun trip like a trip to Disney would be, but it can be one that is memorable for the RIGHT reasons rather than memorable for the WRONG reasons.
There are so many pieces of valuable information in this book that you'll need to keep it readily available as a reference tool.
Book has wider appeal than health care.......2007-05-25
This book is specifically targeted towards customer service in hospital settings, but it is very easy to apply the ideas to other situations. There are also discussions of units with only internal customers, and these sections are broadly applicable to government, business and non-profit organizations.
The Best Book on the Disney Approach...Period.......2007-02-15
"But I'm not in the hospital business." Neither am I. But I am a Disney Institute alumnus and an avid practitioner of the Disney Approach to People Management, Quality Service, and Loyalty; and I've found "If Disney Ran Your Hospital" more helpful than anything else in print. I think you will, too. Here's why. A number of books explain the principles and practices that drive Disney. Most are helpful, and one, "Be Our Guest" by the Disney Institute, is indispensable. But Fred Lee does one thing better than anyone else: he models how to transfer those principles to another industry. That's what he did at the Disney Institute and that's what he will help you do in your business. Granted, his applications come from healthcare. But along the way Fred Lee demonstrates how to translate and apply the Disney Approach outside of the Disney setting, and that's what's so helpful--he provides an example that the rest of us can follow. If you're interested in benchmarking the Disney Approach, you need this book. One more thing: Fred Lee can write. "If Disney Ran Your Hospital" is the best book on the Disney Approach...period.
If Disney Ran Your Hospital - Save your money.......2007-02-07
This book was a complete waste of time and money. I would give it zero stars if I could.
Great book for hospital leaders.......2007-01-18
This is a different book that brings a whole new perspective of how to threat professionals that care for people and how to improve your corporate culture resulting in extraordinary results to patients.
Book Description
The health care sphere we inhabit would unquestionably be more satisfying if everyone adopted the cooperative techniques taught in this book.
--New England Journal of Medicine
Renegotiating Health Care presents pragmatic and effective tools for understanding conflict, negotiating differences, and creating a workable balance among those who deliver, receive, administer, and oversee health care. The authors present practical methods and techniques giving all the players the knowledge and skills they need to put their work in perspective and create workable solutions.
Customer Reviews:
Must Reading for Health Care Executives.......2001-12-02
This book is essential reading for any leader in the world of health care. Health care execs are confronted with complex, highly charged negotiation challenges, internal and external, nearly every day. Many of these conflicts can damage lives and corporate finances. The book gives you very practical, results-oriented advice on how to resolve conflicts and move forward.
Dr. Marcus is the nation's leading expert in health care negotiations and conflict resolution, having helped numerous high-profile organizations overcome conflicts and reach mutually productive agreements. This book thoughtfully conveys this valuable expertise.
Excellent principles for conflict resolution.......2001-06-25
Marcus presents a broad spectrum of options for getting through tough times in the healthcare industry. The personable style and ongoing case history make this a very readable presentation.
Marcus teaches us that conflict is not only always present and unavoidable but can be used as a catalyst for good change. He describes differences in types of negotiation, mediation, and arbitration. He is a proponent of interest-based negotiation which is an attempt to improve the lot of the whole by improving the parts. He advocates active listening.
As witness to his sincerity, he dedicates a chapter each to four of the healthcare stakeholders: policymakers, healthcare management, physicians, and nurses. Each of these chapters speaks loudest to its own stakeholder, at once representing them and persuading them to enter into negotiation.
Postitional bargaining is also explored. Marcus does not advocate being a sacrificial lamb.
This book serves as an excellent introduction to the topic of conflict resolution and negotiation. However, in order to engage into the fray, one would also need to continue to study and practice the principles presented.
Although Marcus seems preachy at times and overhopeful at others, he is at least starting to draw the diverse and strong healthcare industry into one place to sit and talk. Hooray for that.
Book Description
Health and Health Care 2010, Second Edition, offers well-researched coverage of health insurance, managed care, health care providers, the health workforce, medical technologies, information technologies, consumerism, public health services, mental health, child health, health of the elderly, chronic care, and health behaviors, and more. Each of the volume's topics starts with historical background leading into the contemporary setting and is followed with predicted short-term developments and forecasts reaching to the year 2010. Acknowledging the difficulty of long-term predictions, even by experts, the projections are cast as "stormy," "long and winding," or "sunny."
Customer Reviews:
2010 Forecast is Behind the times.......2007-05-13
This text book is out of date even though it is a forecast up to 2010. The copywrite on it is 2000. Some of the issues the author presents are current for the year 2005 and this is already 2007.
An Excellent Reference on the Evolving Health Care Landscape.......2006-03-13
Where is our nation's health-care system headed in the next decade? And how will we cope with the inevitable collision of rising costs, politics and human needs?
This excellent book is one of the best overviews I've read on the topic. First published in late 2001, it's now available in an updated 2nd edition. It was funded by the Robert Wood Johnson Foundation and compiled by the Institute for the Future. Even if you don't agree with all of the predictions, you will respect the honesty and thoroughness of the editors' work.
Unlike works of social criticism and political diatribe, this volume avoids most partisan positions in favor of evidence-based conclusions on the following main topics:
1. America's changing demographic structure (not just age, but also ethnicity, socio-economic status and other variables)
2. The changing role of hospitals and related health-care institutions
3. Political and economic pressures on rising health-care costs
4. The rise of tiered health-care and insurance changes
5. New directions for health-care technologies, such as targeted pharmaceuticals and imaging
6. Patterns in health-care employment and professional training
This well-written book is packed with valuable charts, graphs, source-notated facts and objective statistics from a wide variety of reliable sources. No matter what your position on each issue, you'll find this a volume a tremendous resource for analysis and discussion. Well done!
Thoughts on Health and Health Care 2010.......2001-05-22
This is a very interesting prediction of what health care may hold for us this decade. I enjoyed reading forecasts of what the population will be like and their lifestyles, as well as buying habits. Health careers that will be booming were discussed as well as what medical advances will flourish. I found it interesting that this publication does not really predict a nursing shortage as everyone else is predicting. The discussion of insurance plan growth and changes was less interesting to this reader but necessary.
Average customer rating:
- Should health care be a right?
- Easy to read
- Outstanding overview of healthcare system in USA
- Understanding Health Policy
- This is a good book
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Understanding Health Policy (Lange)
Thomas S. Bodenheimer , and
Kevin Grumbach
Manufacturer: McGraw-Hill Medical
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ASIN: 0071423117 |
Book Description
"This highly readable text gives a broad but detailed picture of how health care is organized and dispensed in the United States." -Annals of Internal Medicine, on the First Edition
The #1 text on health policy, this well-known book provides a short introduction to U.S. health care policy by two leading experts who are themselves practicing physicians. The Fourth Edition features the latest information on cost containment, health insurance, managed care, hospital payment, and the new two-tier model of physician reimbursement.
Customer Reviews:
Should health care be a right?.......2007-08-22
Beware: This is an highly ideological text that starts with the assumption that health care is a right! It than goes on to say that in order to fulfill that right it is necessary to control the costs of health care. Obviously, cost control is a very problematic economic proposition that calls for state intervention and that sometimes has consequences that are the opposite of what is desired.
In the UK, where health care is a right, cost control has led to shortages, waiting lists and an overall degradation of health care. The UK, currently, has the highest mortality rates for oncological problems of all the EU countries and British people got used to flying to France and India for medical care. Canadians also have shortages and Canadians resort to the US.
Sometimes a "right" can easily turn into a "wrong"!
Easy to read.......2007-07-15
I got this book for a graduate class that I am taking. This book uses clear language when presenting the material and has many mini "case studies" for examples, which makes it easy to read. Though I am required to read this book, it is not the standard, wall-of-text, that I am use to reading.
Outstanding overview of healthcare system in USA.......2007-07-05
This is probably the best single text I have read on healthcare policy issues in the USA. The books addresses every relevant aspect of our system. Unlike other excellent books, such as Dr. Arnold Relman's book, A Second Opinion, which analyzes the system, then makes recommendations on how to reform it, the authors here mainly explicate. The format of the book includes brief, usually fictitious, vignettes about physicians, patients or administrators that illustrate the points the authors present. That format - combined with the simply-presented, clear narrative and analysis - works very well. I also find the references to be excellent. Aside from Dr. Relman's book, I recommend any of the books by Prof. Victor Fuchs, in particular Who Shall Live?, books by Prof. Theodore Marmor and the classic by Prof. Paul Starr, The Social Transformation of American Medicine. There are many other excellent books and articles by a wide range of insightful analysts. These kinds of books are invaluable for understanding the issues in healthcare. So much of the information that filters through to the average person via news reports, propaganda issued by parties with vested interests to protect and superficial proposals from polticians is inaccurate and misleading, usually grossly so. Reading a book such as this goes a very long way towards cutting through that clutter regardless of one's personal experiences and prejudices.
Understanding Health Policy.......2007-01-09
This book is a great basic review of how health care is delivered. The format and information is most useful for people who are going into medicine. There isn't really anything about the politics behind health care policy; instead the book focuses on defining key terms and outlining the structure of relationships between payers, receivers, and providers. The book also covers the differences between different types of insurance policies, as well as different national health plans of countries with more socialized medicine.
This is a good book.......2006-11-10
We use this book in the Health Care Policy class for which I am a teaching assistant. It is a good, basic introduction to most of the important issues in health policy and the students give it high marks for clarity and comprehensiveness. It is easy to read and to understand.
Book Description
This fifth edition of the classic text, Strategic Management of Health Care Organizations, introduces strategic thinking, strategic planning, and strategic momentum to advanced undergraduate and graduate students as well as practitioners in the field of health care. It demonstrates how strategic managers can become strategic thinkers with the crucial skills to evaluate the changing environment, analyze data, question assumptions, and develop new ideas.Swayne, Duncan, and Ginter present methods to develop and document a plan of action through strategic planning and illustrate how, as managers attempt to carry out the strategic plan, they evaluate its success, learn more about what works, and incorporate new strategic thinking into future planning, strategy formulation, and situational analysis. They demonstrate how strategic management "maps " can provide the direction needed for successful implementation.In this new edition, all chapters have been revised and contain new or updated Introductory Incidents and Perspectives. Appendix A has been revised to match the new model of strategic thinking, planning, and managing the strategic momentum. Twenty real-life case studies, including nine new cases and three updated classics, present diverse strategic situations in an accessible manner that enhances the applicability of the concepts for students and professionals.The text is supported by PowerPoint slides and an Instructors ' Manual. Visit www.blackwellpublishing.com/swayne for details.
Customer Reviews:
Both conceptual and practical tools.......2007-04-11
This is an outstanding book. While naturally oriented to strategic management of health care it is also a comprehensive framework to strategic management in general. The book's layout is that of a university textbook but it is also written in an enjoyable style. I read this book as a practitioner and not a formal student and found it extremely readable and helpful. The authors present both conceptual and practical tools for strategic management.
Excellent book.......2006-12-14
I would highly recommend this book. It is easy to read, methodical in approach and provides a balance of relevant theory and application. A useful resource for any healthcare organization expanding its services within existin country or beyond.
Thanks extended to the authors...I look forward to other additions!!!
Excellent Book.......2004-03-03
I was fortunate enough to be a student of Linda Swaynes @ UNC Charlotte. We were the first class to use this book. Not only was Ms. Swayne excellent at what she taught but the book was a tool that explained the theories in nice detail. I continue to use the book as a resource. I am currently a hospital CEO.
Great balance of theory and practice.......2001-11-29
I used this text for a class in health care management. I was impressed by the readability of the text, the incredible amount of information it contained, and the great balance of theory with practical approaches. Many books about management are a bit short in the area of practical tools. This one gives you tools to work with. I used the outline of this book to do a strategic analysis of an organization with which I work. The only significant weakness of the book is the uneven quality of the case studies. These were contributed by outside authors. Some of these are terrific, others are not well written and not so helpful. Hope this gets corrected in the new edition.
A Must for the Novice Planner.......2000-07-27
This comprehensive and yet easily understood text provides the fundamentals of strategic management as it applies to most any health care organization. The authors' experience comes to life in a variety of real examples and cases throughout the text. My background and interest in strategic planning led me to thoroughly examine the step-by-step processes, and I was amazed at both the simplicity and applicability of each. Definetly a text that I will recommend to anyone entering the healthcare industry or strategic planning arenas. Not only was I benefited by the purchase of this text, but had the opportunity to meet these outstanding authors in person during graduate study/research.
Book Description
This book brings together the strategic role of the supply chain, key strategic drivers of supply chain performance, and the underlying tools and techniques for supply chain analysis. Students are able to articulate the strategic importance of supply chain thinking and support their ideas with evidence that can be built using models.
Customer Reviews:
A Brilliant Analysis of Three "Key" Interrelationships.......2007-08-08
As Sunil Chopra and Peter Meindl explain in their Preface, the purpose of their book is to help those who read it to "develop an understanding of the following key areas and their interrelationships: the strategic role of a supply chain, the key strategic drivers of supply chain performance, and [the] analytical methodologies for supply chain analysis." I think their material will be of greatest interest and value to executives who are now centrally involved in management of larger organizations' supply chains. However, I think their book will also be of substantial benefit to others who are directly or indirectly involved as strategic allies in those supply chains, those who can also help to ensure effective management of them.
Chopra and Meindl carefully organize their material as follows:
Part I: Building a Strategic Framework to Analyze Supply Chains
Part II: Designing the Supply Chain Network
Part III: Planning Demand and Supply in a Supply Chain
Part IV: Planning and Managing Inventories in a Supply Chain
Part V: Designing and Planning Transportation Networks
Part VI: Managing Cross-Functional Drivers in a Supply Chain
I was especially interested in the final part because one of the greatest challenges when establishing and then sustaining an effective supply chain is to take into full account the need to get all participants in proper alignment, especially when cross-functional resources to achieve to achieve mutually-beneficial results. In Part VI, Chopra and Meindl respond to questions such as these:
1. What is the role of sourcing?
2. How to achieve design collaboration?
3. What are the most important "drivers" of pricing and revenue management?
4. What is IT's role?
5. What does effective risk management require?
6. What are the major barriers to effective coordination?
7. How to build strategic partnerships and trust between and among stakeholders?
Many readers (I among them) will also appreciate the provision of a "Summary of Learning Objectives" and "Discussion Questions" at the conclusion of each of the 17 chapters. Credit Chopra and Meindl with fully achieving their objectives when they set out to write this book: To help their readers to understand the strategic role of a supply chain, the key strategic drivers of supply chain performance, and the analytic methodologies for supply chain analysis.
Bravo!
Average customer rating:
- five functions plus two
- Good Management college level book
- Management Principles for Health Professionals
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Management Principles for Health Care Professionals, Fourth Edition
Joan Liebler
Manufacturer: Jones and Bartlett Publishers, Inc.
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ASIN: 0763733202 |
Book Description
This book is the essential reference for health professionals regardless of their field of specialty. The practical instructions and examples throughout the book reflect multidisciplinary backgrounds.
Customer Reviews:
five functions plus two.......2007-04-05
I use this when I teach the senior level management course in a school of nursing. there will be a new edition in fall 2007.
The typical challenge faced by teachers of this content at this level is that when the stduents are in their very last semester, they need to "keep it real" and stay motivated to learn the content which may seem abstract at times. Most will not be going into management but they do need to know how a manager will think, because each of them will have to deal with a manager very soon. I think this book conveys the material as well as any. Not to fluffy not too in-depth.
Covers the usual "five functions of management" ( staffing, directing, controlling, planning, organizing) and adds chapter four on the topic of decision-making as well. aslo include a description of bureaucratic imperialism, which in my view is a key concept for those seeking a deeper level of ability to predict organizational behavior.
Good Management college level book.......2007-03-01
I bought this book for my Health Care Management Class for college, and I think this is a good source. The readings are so complete that they are a little too hard for me, but it covers all the possible job-related experiences.
Management Principles for Health Professionals.......2004-05-02
The forth edition of Management Principles for Health Professionals has three parts and 15 chapters. Part one has two chapters about the health professional's modern arena. Part two has five chapters about management functions-planning, decision making, organizing, staffing, directing and controlling. Part three has eight chapters about practical considerations for keeping the department running smoothly-budgeting; committees and teams; adaptation, innovation, and conflict management; training and development; authority, leadership, and supervision; human resource management; communication; and day-to-day management. Each chapter starts with chapter objectives and ends with exercises, notes, and appendix. There are exhibits throughout the book including but not limited to: mission, vision, values statement, philosophy, objectives, procedure, strategic plan, scheduling by shifts, guidelines for use of contractual services, job descriptions, process for written request for release of information, control tools, annual budget plan, worksheets for budgeting, calculating FTE, worksheet for comparison of storage options, follow up of committee actions, monitoring and evaluation of standards, quality assurance report, program evaluation, written warning and grievance procedure. Tables, figures, and cases are used throughout to help clarify concepts. The book ends with a index. This book is useful for nursing student, practicing nurse managers and other health professionals.
Book Description
Used worldwide, this award-winning book is now offered in an updated, revised edition to reflect the many changes in health care and nursing. Targeted to both practicing nurses and those in management, this book helps all nurses acquire the skills they need to be successful in today's dynamic health care environment. In the ever-changing health care environment, never nurses have needed this information more. Tools for using the skills presented in each chapter, case studies with a manager's checklist, critical thinking questions, key terms, an easy-to-read format, and a link to online instruction for students and faculty are among the updates to this widely-used book. Also new are sections on the retention of nurses and workplace violence prevention. Section on technology, especially networking among information systems and linking clinical data (eg, monitoring device records) with information systems have been expanded. Useful to Nurse Managers or Administrators.
Customer Reviews:
great book.......2007-09-19
Awesome book. Only 300 or so pages to read; it is a very easy read; not written on PhD level like so many nursing texts. Read it all in less than one week and passed the exam with an A. Great publisher website with practice questions and activities for each chapter.
Used like new.......2006-02-25
I purchased a used book and it was in better condition than the new textbook I bought at the campus bookstore last semester.
adequate textbook.......2006-01-30
a good textbook for nursing management or a similar course - descriptive and comprehensive.
Short, Concise, Easy to Read.......2006-01-30
I bought this book for a Leadership class I'm taking. It's got great easy to read chapters. Great for anyone wanting to learn about management in nursing.
book was in excellent condition and received the book on time!.......2005-09-13
it's nice to actually get your book before classes start. i sure did with this one and it was in excellent condition. thanks!
Book Description
Introduction to Health Services, 6E builds on a well established format written by nationally recognized authors with updated research and statistics. This revision reflects critical updates in health care finance, health care access, managed care, insurance, and home health.
Customer Reviews:
A very expensive book considering the length and content.......2007-07-09
This book is adequate for the purpose it was written but my biggest criticism is the price which is it sold for. I feel that I have read many similar books with three or four times the content and is the price at which Intro to Health Services was sold.
not the best intro to health services.......2006-12-06
This book is not very well suited to those who want an introduction to health policy and services. If you have some background in the field, it will probably be too basic to help you very much. I had no such background when I began using this book in a graduate course in health policy, and while most of the text is understandable, it is generally not very interesting and/or helpful. I suppose it's a good thing that the book and chapters are brief, however it leaves out a lot of details that I felt would be beneficial towards understanding a very complex system. When statistics are used to exemplify a point, they are generally pretty dated. Even if a new edition were available though, I'd read through a chapter or two in the library before investing in this book.
Good introduction to HS for non medical types.......2005-09-29
Using this text for a distance learning course. Seems to provide a good introduction to the subjects of Health Services. Written on a level I can understand, not being a medical person, but a hospital support person.
Oddly parochial title ..........2004-10-10
If this book is only about the US health service, why doesn't the title say so? There are quite a few other countries out there in the world, and almost all of them have health services!
Excellent introductory overview to the US health system........1999-08-18
Williams and Torrens have developed one of the best introductory texts on the US health system. The book has clear learning objectives, useful references, and helpful diagrams. The American health system is farily and accurately described, warts and all.
Book Description
The ultimate how-to guide for Case Managers. It is designed to define good case management, examine the process and present practical procedural information.
Customer Reviews:
Packed with Information.......2007-08-03
I purchased this book in order to help me with a new project I am working on. The book is packed full of very usefull information. It is the type of book you can carry with you so you always have a great resource available. I would buy it again.
The Case Management Bible.......2000-02-17
I am not a case manager, however I work with them on a regular basis. I have found this book extremely helpful in understanding the field, the impact case management can and does have on the health care delivery process, and how it helps improve outcomes and contain costs, especially in critical and chronic care cases. This book is an invaluable tool for case managers and anyone who requires proven, nuts and bolts information on the process of case management and the role of case managers in health care. Lots of basic, hands-on, how-to information.
A terrific resource for new case managers !!!.......1998-11-17
I have used this book in developing case manager inservice programs and it has been invaluable as a framework for the case manager's role and responsibilities. It is great !!
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