Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life

Amazon.com

Fish! Tales is Stephen C. Lundin, John Christensen, and Harry Paul's follow-up to Fish!--their enormously popular fable that draws lessons aimed at combating dysfunctional workplaces from the happy fishmongers at Seattle's Pike Place Market. In Fish! Tales the authors show how these lessons were put into practice at businesses both big (a major hospital and long-distance carrier) and small (a local car dealership and roofing company). Anyone who enjoyed Fish! (or, for that matter, Who Moved My Cheese?) or is looking for a motivational tool to help energize their own workplace, should find this short, upbeat primer worthwhile. --Harry C. Edwards

Book Description

FISH! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with FISH! TALES, readers can learn how real-life businesses and individuals energized their workplacesand their livesby implementing the lessons from FISH! Best of all, the book stands on its own for newcomers to the FISH! philosophy. FISH! TALES focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the FISH! philosophy right now. And it includes a detailed program with specific steps and action plans.

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FISH! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's famous Pike Place Fish Market. Now, with FISH! TALES, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from FISH!. Best of all, the book stands on its own for newcomers to the FISH! philosophy. FISH! TALES focuses on diverse companies such as a bustling Sprint regional customer service center, a quiet neurosurgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takes--quick and easy ways to apply the FISH! philosophy right now. And it includes a detailed program with specific steps and action plans.

Customer Reviews:

Fish! Tales: Real -Life Stories..........2007-07-08

This book was used for a skit at a convention. It had the audience in stitches, while being presented some "boring, but important training." After reading the book, I thought of many friends and relatives who would enjoy and benefit from reading FISH.

Great book.......2007-07-04

I've seen the video and LOVE it!!! Just had to get the book since I tend to read more than I watch DVD's. A must have for anyone working or not working of any and all ages. Great concepts and principles.

Keep the Spirit Fishy!.......2005-10-24

Keep your experience of the Fish Philosophy fresh! This is a great companion to the original book. When you talk to folks about Playing and some of the other important parts of bringing a workplace alive, they often counter with, "What about the kind of job where you can't play. Like a hospital?" This little volume recounts tales of just such venues. Some stories are bite sized morsels, some are more substantial. They all provide nourishment!

Review of CD .......2004-11-12

The CD set is 3 hour
it has the feel of a bad Human Resource video on office rules.
It is read from scipts and sounds as such ....10 minutes into the First CD I ejected it from my Car's CD player.....
Even in a captive environment ......it got the "boot"

Insightful!.......2004-06-12

Things are going swimmingly in Fish! land. In the latest volume, Fish! Tales, authors Stephen C. Lundin, John Christensen, Harry Paul and Philip Strand build on the successful training program that evolved from their first Fish book. Tales shows how four companies - a long-distance call center; a hospital neural-renal unit, a car dealership and a roofing company - have applied Fish! theories effectively. They also provide short examples from other companies to show how well the Fish! function. The four main principles are familiar by now - keep the work fun, seek to serve others, stay focused on your customers and have an enthusiastic attitude - but the examples in the book bring them alive. Along the way, the authors heavily sell their Fish! courses and merchandise - that's just good salesmanship - but the real catch of the day is the final how-to section, showing ways to apply these principles in any organization. The lively writing style helps keep you hooked. We suggest that if you haven't yet caught any Fish!, start with this one. Its cheery, accessible methods should lure you in, hook, line and sinker.

Leadership by the Book : Tools to Transform Your Workplace

Average customer rating:

Perpetuates Stereotypes
weLEAD Book Review from the Editor of leadingtoday.org
Very Slow Story!
Another great Blanchard book
Let there be leaders

Leadership by the Book : Tools to Transform Your Workplace
Kenneth Blanchard , Bill Hybels , and Phil Hodges
Manufacturer: WaterBrook Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 1578563089
Release Date: 1999-10-19

Book Description

Leadership Strategies That Work from the Greatest Leader of All Time.

Best-selling authors Kenneth Blanchard, Bill Hybels, and Phil Hodges offer a unique, compelling, and paradigm-shifting model that effectively interweaves successful leadership methods with character development principles based on the teachings of history's most influential leader, Jesus Christ. Told in the parable format of The One Minute Manager and Raving Fans, Leadership by the Book offers unexpected and exceptional answers to crucial leadership issues today - helping leaders in all walks of life to fulfill their calling and help others do the same.

Is there any common ground between leadership success strategies on one hand, and the Biblical principles regarding character on the other?

Yes! And this new book - from three of America's most successful and compassionate leaders - clearly and creatively explains the answer. With unique value for leaders of all kinds, Leadership by the Book interweaves character development principles with successful leadership methods - using the example and words of Jesus as the catalyst and framework for it all.

The framework for the sound and practical teachings of this unique and powerful book is a story about three acquaintances who each have something vital to learn. One is a businessman who, after years of fabulous success, finally comes face to face with the emptiness in his soul. His struggle becomes critical when a heart attack leaves him hovering near death. This crisis brings together two figures from his past - a teacher of leadership strategies, and a successful pastor. Their renewed interaction leads them all to deeper discoveries of the value of biblical leadership principles.

In Leadership by the Book readers - particularly company presidents, corporate leaders, middle managers, department heads, parents, coaches, community leaders, pastors, lay leaders, and others - will learn the very practical side of Christ's teachings on leadership. And they'll learn that truly effective leadership cannot be divorced from the character issues that Jesus taught.

Customer Reviews:

Perpetuates Stereotypes.......2005-01-31

As a professor of leadership myself, I am struck by how this book perpetuates stereotypes.

The first stereotype is about the role of women. The wives in the book are nothing more than interchangable helpmates who provide nice homes and emotional support. I suspect that during the editing process it was suggested that the women be assigned degrees and "jobettes"...but even so, it is clearly the men who make thing happen and who sit and ponder the Great Ideas for the book's conclusions. The women are supporting characters, and reinforce the stereotype that leadership is a game for men.

A similar stereotype exists about the nature of jobs. In the book it is the business person who lets his job pressures and focus on the bottom line get the better of him. This same scenario has been played out time and time again in discussing the work/life balance to the point of it being a cliche.

In addition, the main characters seem to perpetuate a stereotype of a "dominant culture" in which the world is full of happily married white-collar suburban couples (who I would bet are Caucasian), with husbands who play golf, and who have the cash to buy vacation homes.

When combined with the Christian perspective, one is left to wonder whether Christianity is solely relevant to these stereotypes of people. I would have hoped for broader thinking from authors with such credentials.

weLEAD Book Review from the Editor of leadingtoday.org.......2004-12-22

This is a unique book in both its purpose and style. Blanchard, Hybels and Hodges set out to teach servant-leadership by returning to its religious roots. Leadership by the Book is written in the form of a parable or story. It portrays the interaction of three different leaders: a professor, minister and young business professional. The purpose of the book is to teach management skills and ethics by examining the example of Christianity's founder, Jesus Christ. As the authors state in the introduction, "We believe there is a perfect practitioner and teacher of effective leadership. That person is Jesus of Nazareth, who embodied the heart and methods of a fully committed and effective servant leader."

However, this book is not intended to be either sectarian or a promotional treatise on Christianity and its founder. The authors continue, "In this book we invite students of leadership from all faiths, cultures and experience to take another look at the leadership genius of Jesus." Throughout the text Blanchard, Hybels and Hodges endeavor to cite various examples of Jesus Christ as a source for learning valuable lessons in effective leadership. They also suggest basic strategies for bringing values and vision to any organization.

Many books written on servant leadership are authored by intellectuals who make this essential philosophy difficult to grasp and appreciate. This book is different. Leadership by the Book can be called a primer on servant leadership and is written in an easy to understand linguistic style. Don't let the number of pages fool you. With large print and generous word spacing, it can easily be read in one or two sittings.

Very Slow Story!.......2003-10-06

I was absolutely bored to tears while reading this book. I think that a lot of the suggestions towards better leadership are very well intentioned and are good ideas, but it is very heavy in religion. If you are a strong believer in JC then this book might appeal to you. I was sick of the many religious references by page 30. The story was also poorly written. I found myself having to re-read portions of the book to understand the point. The only thing I will remember from this book is EGO (you'll get it once you've read it).

Another great Blanchard book.......2003-08-03

Leaderhsip By The Book is another in a great string of management books. While many books scratch the surface of management and other delve into the minute details, Blanchard and his co-writers deliver practical, useable ideas in a common-sense manner that will allow the brightest of managers see new insights and the newest of managers see the bigger picture of the challenges ahead of them.
The story is told in parable format, similar to Raving Fans and Gung Ho (two books referred to within LBTB), which allows Blanchard, et al. to tell the story of a hard-charging businessman who had built a solid foundation for his direction and effort and had lost his way getting caught up in the fever of big business and big EGO. I'm confident most managers can identify with some of the mistakes made by Michael, the good guy that gets turned around, has a heart attack and finds his way back. The heart attack is symbolic of what often confronts leaders that allows them to see the wrong choices they make that are casued by EGO or other motivators that are not aligned with the idea espoused in this book called servant leadership.
You have to read this book. I am leading a leadership program at work and this book is the capstone of the program. Buy it and get a copy for all your employees who are in the position of leadership, whether in management positions or line positions.

Let there be leaders.......2003-06-25

This is yet another parable by Ken Blanchard in his characteristic style for driving home powerful messages. This story is around Michael the executive and his friends the minister and the professor. It clearly brings out the pressures experienced by a high-flying executive in his pursuit of success, that soon he loses his links with friends and guidance from the Lord.

Business leaders tend to assume themselves as masters to get things done through lesser mortals to achieve business goals. Their egos start bloating, denying them the true unconditional love bestowed on us by the Lord. EGO is aptly described here as "Edging God out".

The leadership model as described in this book is based on Jesus and, in my opinion has not been discussed in most management books on the topic.

Let there be leaders....who lead as servants of the Lord.

Book Description

Laurie Beth Jones, management expert and business consultant extraordinaire, noticed that none of the personality/temperament profiles in the market today, none of them provided a tool that was simple, visual, intuitive, and powerful enough to create a shift in thinking as well as relating. So she developed The Path Elements Profile (PEP), which can be used in recruitment, placement, retention, team building, and customer relations as businesses transform many individuals into a harmonizing, humming force for good. Within the framework of the book will be scriptural examples as well as modern day business stories.

Based upon the elements of Earth, Water, Wind and Fire, the Path Elements Profile helps determine both individual and team behavioral tendencies that affect everything from career choice to daily "to do" lists. We choose to act on what we value, and each element type values very different things:

Fire personality types love and thrive on challenge
Water personality types thrive on harmony and calm
Wind personality types love chaos and change
Earth personality types love order and structure

PART I of this book provides an overview of the elements themselves as individual personality types. Jones will explain each element's strengths and challenges and will have the readers identify their own as well as those of their team members.

Then in PART II, readers will assess their teams. There are 28 one-day principles, that, if followed will take readers on a simple yet radical journey to a transformed workplace.

INCLUDES an Assessment Test for Your Team's Elemental Strengths and Weaknesses

Customer Reviews:

Great Material, Could Have Been Better Written.......2006-06-05

The material here presented by Laurie Beth Jones is excellent and provides tremendous insight for personality studies. Unlike other personality profile models which possess types difficult to grasp and to inter-relate, this model provides the user with common elements which are easy to understand and simple to intertwine. For example, we all understand the nature of fire, and we all understand the result of fire and water being mixed together. Other personality profiles models fall far short of this one.

The only reason I didn't give this book five stars is that the style is too "earthy." Being a fire/wind myself, I found it cumbersome to wade through all the detailed explanations and examples. Overall however, it is a great volume -- I recommend it!

The Four Elements.......2006-02-22

I have found this book to be life-changing in the sense of gaining an understanding of not only my personality traits and needs but also of those on my team. As a result, I have been better able to meet their needs and they in turn have been better able to meet the needs of our business. Having read and worked through Laurie Beth Jones book, "The Path", this book, "The Four Elements of Sucess", became a natural and necessary extension to our continuing growth and progress. I strongly recommend this book to anyone whether for business or personal life. If all it does is give you a better understanding or yourself or of those around you, that in itself can be priceless.

Earth, Wind, Water, Fire.......2006-02-13

Laurie Beth Jones, author of Jesus, CEO and a successful business consultant has written an interesting book on personality profiling, The Four Elements of Success (2005, Thomas Nelson). Personality profiling is not new. Many of us are familiar with the Myers-Briggs Type Indicators and DISC relational profiling tools. Others will remember Tim Lahaye's books on transforming our personal temperament such as Spirit-Controlled Temperament and Transformed Temperaments. Another useful personality profiling tool is the enneagram. All these are time tested personality profiling tools.

What is new and distinctive about Jones' Path Elements Profile (PEP) is her use of the four elements: earth, wind, water and fire to describe the human personality. Under these four elements, there are 16 possible personality blends: earth, earth/wind, earth/water, earth/fire, water, water/wind, water/earth, water/fire, wind, wind/water, wind/earth, wind/fire, fire, fire/wind, fire/earth and fire/water. Each represents a personality type. In her book, Jones has documented the various types.

Generally a person with a fire personality is one whose strengths are being exciting, passionate, intense, and confrontational and but has a tendency to burn out easily. Fire personalities dislike boredom, sameness, routine, boundaries, sharing the spot light and apathy.

Earth personality includes stability, predictability, orderliness and long term planning. The earth personality weaknesses are changes, sudden movement and too much spontaneity.

Water's strengths include its vitality, people centred, flexibility and team player. Its weaknesses are its need to please people, difficulty in saying no and tendency to lose its identity in others.

Wind personalities are spontaneous, forward movement and the ability to move others. Wind people like changes, new ideas and upward and inspiring things. Their weaknesses are their restlessness, impulsiveness and like the wind, their ability to stir things up and then leave.

The aim of this elemental profiling is to discover how people can work together in teams. For example, teaming a `fire' with `water' will result in confusion while a team full of `earths' will need a `fire'. The use of the elements may sound New Age which Jones assures her readers that it is not so. However it will appeal to many in Asia who are familiar with the increasing popularity of Feng Shui. I find it fascinating that Jones uses the four elements not only to explain the various human personalities but also for developing compatible team building. It sounds interesting and may be a powerful tool to understand human beings and human relationships in a community.

pagan astrology.......2005-07-17

I'm only half way through the book but have noticed that approximately one half of the words are incorrectly put under the wrong element. So I give it a two and one half stars. The premise is great, but lets face it, it's pure pagan astrology, Fire, Water, Air and Earth. There is a personality system called WORDTYPES that admits to it's astrological origins that is much better. But I do suggest reading this book as it gives you the basic idea of elemental astrology. Personally, I think that this system is going to change the world.

Z.B.A.: Zen of Business Administration - How Zen Practice Can Transform Your Work And Your Life

Average customer rating:

typical feel-gooder
Disappointing
Z.B.A.: Zen of Business Administration
We are all Zen students. We are all businesspeople.
At Last!

Z.B.A.: Zen of Business Administration - How Zen Practice Can Transform Your Work And Your Life
Marc Lesser
Manufacturer: New World Library
ProductGroup: Book
Binding: Paperback

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ASIN: 1577314697

Book Description

In the great Zen tradition of teaching stories, Marc Lesser relates his own personal and professional trials as he navigates the delicate path of managing a successful business while staying true to his spiritual roots. Struggling through a difficult economic climate, he also faces the usual challenges of running a growing company – meeting payroll, balancing cash flow, hiring and firing employees, and maintaining relationships with vendors and customers. Guiding him through these difficulties while providing strength and insight is the practice of Zen. Utilizing his training as a Zen practitioner, Lesser learns to apply specific teachings such as the eight-fold path directly to work and life. In chapters such as “Work: The Impossible Request,” “Appreciating Uncertainty,” and “Accomplishing More by Doing Less,” Z.B.A. provides readers with intimate, helpful advice, while acknowledging the paradox of applying spiritual practice to the business world.

Customer Reviews:

typical feel-gooder.......2007-09-07

when you think someone has applied zen to business practices you think maybe someone has been able to put the zen into some perspective through the real world not just again put the real world into some perspective through zen. people in the real (or should i say ugly) world need to have a bridge built to get them half-way there with some new and very straight forward practices that can be applied. (so far) this book is just a reminder how everyone should practice zen - even busy business people.

Disappointing.......2007-03-18

This was more about zen practice and ethics than it was about business administration. I was disappointed. You may not be.

Z.B.A.: Zen of Business Administration.......2006-11-10

Marc's book is insightful and full of tips not just for business but for leading a better life. I really think the world would be a better place if everyone practiced his techniques.
Mo Fathelbab, President of Forum Resources Network

We are all Zen students. We are all businesspeople........2005-06-20

"We are all Zen students. We are all businesspeople." This is how the first section of this book opens. As for me, I am a Manager. Also I am a person in search for answers in my spiritual life, and I am seeking into Buddhism for those answers. This combination led me to read by pure accident an ad on Shambhala Sun magazine (highly recommendable, if you are into Buddhism, by the way) that featured Marc Lesser's Z.B.A. I ordered it and it didn't take long for me to get hooked on it.

Walking the reader through means of achieving the Buddhist Eightfold Path while at work, the book offers a refreshing perspective on how to bridge the gap between our "work lives" and our "personal lives", if such a dychotomy makes any sense whatsoever. A good example of how these two things are in essence one and the same is what Lesser makes of the purpose of Zen: "The purpose of Zen and the purpose of business practice is to develop and open, flexible mind, a mind that can deal with a world that is both solid and completely impermanent."

In the end, there are so many fascinating elements proposed by the author, that I cannot avoid but to feel sorry for having finished the book. I almost feel like re-reading it, and I do recommend that you check it out.

At Last!.......2005-02-26

In this book author Marc Lesser has - at last - bridged two worlds that need to meet! Lesser is an ordained zen priest and a CEO of the innovative greeting card company Brushdance. His book demonstrates how to go about weaving the equanimity of zen practice into the stressed out world of work. With great clarity Lesser cites real world examples connected to his dual practices to illustrate key principles in destressing work. It is a refreshing point of view. --L, San Francisco

The Serving Leader: 5 Powerful Actions That Will Transform Your Team, Your Business, and Your Community (Ken Blanchard (Hardcover))

Average customer rating:

Timeless principles of Leadership in action
Creative and educational
Understands Deeper Issues
Sevant Leadership is not for Wimps
Great resource on servant leadership

The Serving Leader: 5 Powerful Actions That Will Transform Your Team, Your Business, and Your Community (Ken Blanchard (Hardcover))
Ken Jennings , and John Stahl-Wert
Manufacturer: Berrett-Koehler Publishers
ProductGroup: Book
Binding: Hardcover

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ASIN: 1576752658

Book Description

First presented as an idea 30 years ago, servant leadership is based on selflessly serving one's team, organization, or community rather than power, domination, or self-interest. "The Serving Leader presents the simple truth of this idea in a fresh parable about a dying father reunited with his estranged son and only child. This second book in the "Ken Blanchard series of short inspirational empowerment texts offers a practical "action approach" to servant leadership. The five lessons Mike learns from his father - upend the pyramid, raise the bar, blaze the trail, build on strength, and run to great purpose - can be applied equally to life and work. "The Serving Leader's moving story, memorable characters, and strong insights make it as exciting as it is educational.

Customer Reviews:

Timeless principles of Leadership in action.......2007-01-31

Ken Jennings and John Stahl-Wert utilize a short story format to teach the attributes of leadership. In a consultant's interviews with community leaders revitalizing the inner city, the attributes of true-to-life leadership are demonstrated by action in the narrative.

They highlight the astonishing truth that the best leaders' focus upon building up the people around them, that no man is great on his own.

This very readable leadership 'story' - thankfully light on matrices or charts -draws out more purposeful insights than most books on the topic.

Creative and educational.......2006-09-23

These guys have done a great job with what I call semi-fiction. Following the journal of a consultant as he reconnects with his father and learns the lessons of being a serving leader. This book goes further than Collins' Level 5 leadership and takes you into 5 practical pathways for becoming a serving leader. Excellent read.

Understands Deeper Issues.......2005-12-19

Jennings and Stahl-Wert know what they're talking about. Unlike many "leadership experts," this book rings absolutely true. A very moving, honest, hopeful story that helped me a lot. Thank you for getting to the deeper heart of leadership.

Sevant Leadership is not for Wimps.......2005-12-10

A very well written, thoughtful and practical book that courageously tackles the challenge that all successful leaders ask themselves at some point in their careers- "OK so I have made a big impact on the numbers- and achieved my goals- but why do I still not feel satisfied?" The authors correctly point out that it is all about what you give to others- and not just to impact top or bottom lines in business- but also to impact the communities around us. Those who have not really dug into what a Servant Leader is- and does- may well have their exising paradigms upended. Servant leadership is NOT about being spineless or too nice- it IS about setting a very high standard and holding people accountable- but also caring about and investing in them to help them to hit and surpass this high mark. Having been a keen student of leadership over the past 20 years, I have seen trends and fads come and go and many leaders rise and fall. What I like best about The Serving Leader is that its principles are timeless and fad-proof. One will never go wrong being the type of Servant Leader described in this book- and they may become the leader who has the type of impact that they never dreamed big enough to conceive. A great read!

Great resource on servant leadership.......2005-06-20

This book is truly exceptional for anyone who wants to be able to truly understand the heart of servant leadership. If you are ever able to meet Dr. Stahl-Wert, you will understand that he does not just write about it and talk about it, he lives it in his own personal and professional life which makes the book even more real. Do not read this book unless you are ready and willing to commit to the call to servant leadership and what it can mean for you and your organization.

Average customer rating:

Improve Your Job

Transform Your Workplace
Lynda Ford
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

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ASIN: 0071456198

Book Description

Strategies that make managers heroes to their staffs and their bosses

In a time when the job marketplace is more changeable than ever, finding and keeping the best employees and maintaining an upbeat, productive work environment has never been more important. Lynda Ford, a leading consultant on workplace issues in companies from the very small to the Fortune 500, delivers an indispensable survival guide for every manager who's ever been asked to do more with less. Using stories of successful--and some not-so-successful--managers to illustrate her points, Ford equips readers with 52 proven, easy-to-implement strategies that they can readily tailor to any organization's unique needs, including:

Address potentially sticky situations head-on
Give employees room to stretch
Be a management gladiator
Be positively unpredictable when it counts
Celebrate the small stuff
Infuse passion-and let it show
Discover employee motivators and use them
Develop leaders, not followers
Get rid of the fickle finger of blame
Use failure as a vehicle for success

Customer Reviews:

Improve Your Job.......2005-12-27

The author offers ways to improve the situation in your workplace. Think about implementing some of these actions:
*take responsibiltity for your own professional development
*establish a mentoring relationship (as a mentor or mentee)
*thank people at work
*Aim for a win-win solution in conflicts
*thank people (daily)
*foster better working relationships (be less critical of others)
*take time for yourself (use those vacations)
*study the strategic plan and align your work with it
I've seen people sour on a workplace, because they expected it to change to accomodate them. Without selling out on your own needs, you can improve the workplace and your own feelings about it by trying some of Ford's recommendations.

The Phoenix Principles: Leveraging Inclusion to Transform Your Company

Average customer rating:

A plethora of useful and empowering information designed from and attributable to years of involvement and experience
good business read

The Phoenix Principles: Leveraging Inclusion to Transform Your Company
V. Randolph Brown , and Janet Butler, Ph.d. Reid
Manufacturer: New Village Publishing, LLC
ProductGroup: Book
Binding: Paperback

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ASIN: 097717610X

Product Description

Competition is no longer limited by geography in today's increasingly global world. Business institutions seeking the multicultural pool of potential customers must first learn to unleash the often untapped competitive weapon within their arsenal... a diverse talent pool. The culture of inclusion needed to leverage this business advantage is often mistakenly viewed as a project, rather than a cultural transformation that can: [br] - increase market share [br] - increase productivity and profits [br] - increase innovation for better products and services [br] - reduce costs associated with employee turnover [br] - improve community relations [br] The Phoenix Principles takes readers step-by-step through the transformation journey of a fictional company and the actions of one individual, Phoenix. Phoenix guides the company through the process of inclusion - creating a cohesive, team-oriented culture poised to connect with and capture the diverse markets that comprise today's global marketplace. The challenges and ultimate rewards that Phoenix experiences provide a framework for businesses to leverage the inevitable differences among individuals.

Customer Reviews:

A plethora of useful and empowering information designed from and attributable to years of involvement and experience.......2006-04-10

Expertly co-authored by corporate strategy consultants V. Randolph Brown and Janet B. Reid The Phoenix Principles is a diverse collection of in-depth analysis of the most effective and prosperous strategies for proper and intelligible investing for corporate and dominant businesses and companies. Exploring innovative cost reduction, employee turnover, community relations, market share and productivity and profits, The Phoenix Principles offers a plethora of useful and empowering information designed from and attributable to years of involvement and experience with subject particular operation. The Phoenix Principles is very highly recommended to all executives, management consultants, and entrepreneurs seeking to maximize the effectiveness and profitability of their companies regardless of the products or services they provide.

good business read.......2006-01-21

An easy and entertaining read. Strictly business but reads like a novel. Very inspiring and gives those of us with a passion for the topic a fun way to learn more.

DRAMATIC Success at Work: Using Theatre Skills to Improve Your Performance and Transform Your Business Life

Average customer rating:

Individual chapters knowledgeably instruct the reader

DRAMATIC Success at Work: Using Theatre Skills to Improve Your Performance and Transform Your Business Life
Andrew Leigh
Manufacturer: Nicholas Brealey Publishing
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Improv Yourself: Business Spontaneity at the Speed of Thought

ASIN: 1857883403

Book Description

Now anyone in business can become a star performer with this practical and entertaining guide to the tools and techniques of the performing arts that can dramatically improve workplace performance.

Customer Reviews:

Individual chapters knowledgeably instruct the reader.......2004-05-19

Dramatic Success! Theatre Techniques To Transform And Inspire Your Working Life is a unique guide to improving one's performance and success in the business world by learning theatrical skills. Individual chapters knowledgeably instruct the reader on just how to enhance their ability to communicate, how to motivate and coach effectively, the skill of earning trust and empathy, helping to reveal the talent in others, how to better be able to take change in stride, producing a "high performance culture", and more. Dramatic Success! is recommended as being a truly first-rate supplement for dedicated professionals seeking to improve their business relationships with co-workers and contacts alike.

The Phoenix Agenda: Power to Transform Your Workplace

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Prepares You For Culture Change In Your Workplace

The Phoenix Agenda: Power to Transform Your Workplace
John Whiteside
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

Strategy & Competition | Management & Leadership | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Workplace | Organizational Behavior | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Entrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

All Amazon Upgrade | Amazon Upgrade | Stores | Books

Business & Investing | Amazon Upgrade | Stores | Books
ASIN: 0471131903

Book Description

An action-oriented, 12-step program designed to enable companies and individuals to produce more effectively within the structure of high-performance work teams and achieve customer-centered results. Describes how to manage in the face of constant uncertainty; coach, mentor, and network throughout the organization to attain goals; dissolve problems; and source and drive action in four innovative ways.

Customer Reviews:

Prepares You For Culture Change In Your Workplace.......2002-12-29

I'm Donald Freeman, former General Manager of Operations for Sprint in Phoenix(read about Don in Fish Tales from Charthouse). I have had the responsibility of opening and managing large customer service call centers. I have read the Phoenix Agenda at least twice now and I expect I will read it again in the future for inspiration. I have purchased copies for all supervisors and managers in 2 different divisions (75 books) over the past 5 years. I also recommend this book in my call center consulting business. The book is a must for anyone managing large teams of 500 plus employees. The book reads much like a text book so don't expect a long story book. This book builds the foundation understanding for managers to INVENT THE FUTURE and manage CULTURE CHANGE in the work place. It gives you the understanding rather than just giving examples. We learned the fundamental ideas on how to have continual action plans, articulate strategies, exploit moments of truth, create wisdom, and complete the past. This book has helped us to create higher levels of performance in large teams. If you are wanting to transform your work place start with this book. It is not a management "fad" but it is the basics of making change that never ends in our world today. The valued insight builds on any situation the workplace is currently in.

Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life

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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Christensen, Paul, Stephen, John, Harry C. Lundin
Manufacturer: audible.com
ProductGroup: Book
Binding: Audio Download

Workplace | Organizational Behavior | Business & Investing | Subjects | Books
ASIN: B0001O352A

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