Book Description
When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books available on process improvement and process re-engineering, few of them address the unique processes within information systems as clearly and succinctly as A Practical Guide to Information Systems Improvement. PROCESS IMPROVEMENT FOR IS Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization. The authors introduce process management and highlight its application to information systems. The book outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization - simplifying process improvement so that you can begin to use it immediately. AVOID COMMON PITFALLS AND MISTAKES The evolving business environment puts new demands on your Information Systems. E-commerce, changing technology, ERP, and globalization are just a few of the areas that will benefit from process improvement. This easy-to-follow guide includes a corresponding process model for each step that serves as a starting point for process improvement effort. It provides a checklist to ensure your new process meets all the requirements for its particular purpose and identifies pitfalls and mistakes to avoid.
Customer Reviews:
Provides a blueprint and a compass.......2002-08-25
This book is important for two reasons: (1) it describes what a process is and the main characteristics shared by processes regardless of the model used, and (2) it provides a clearly defined approach to implementing processes and a framework for improving them.
Why these two reasons are important is because most IS/IT professionals have a vague idea about what processes are. They can visualize them on a conceptual level, but not on a detail level as a flow with measurable attributes. The way the authors portray processes allow all stakeholders (producers and consumers) of a process chain to use the same definition and to objectively measure the same characteristics. This cross-functional understanding and agreement is essential to process improvement. However, understanding processes and having a clear definition are only half the equation - implementing and improving them can be a daunting task without a clearly defined roadmap. Therein is the main value of this book: it provides that roadmap. You can either get to your destination by trial and error, false starts and wasted time and resources, or you can follow the identification, selection, "as-is" assessment, "to-be" target and implementation plan sequence that are presented. The authors highlight key points and pitfalls each step of the way, which is based on their extensive experience from which you'll benefit.
If you're involved in process design and/or improvement in IS/IT this book will point you in the right direction and get you moving forward.
IT Process Improvement - About Time.......2001-03-06
It is about time a book like this get written. The authors have hit a nerve with the typical IT department. That is, taking the "rambo" fire fighting mentality out of I/S, and conforming it into a smooth running operation. The authors take lessons learned years ago in manufacturing and engineering disciplines, and have correctly applied them to IT. The book is written exceptionally well, is easy to understand and provides a practical step-by-step methodology. I believe there is enough detail in the book to allow motivated and savvy IT managers to drive process improvement in their organizations. This book is definitely a "keeper". It should be part of every I/S manager's library, and it should not gather dust.
A sound approach for many improvements.......2001-01-17
This book is a great "how to" guide! First, I like how it connects the improvement activity to the business and customer needs rather than getting wrapped up in the technology of information systems. The book outlines a 7 step process for improvement and breaks down each step into bite-size pieces that can be easily followed. Each step comes complete with checklists, questions to ask, considerations to be reflected upon or reviewed, and diagrams or examples that make the action very clear. A lot of thinking has been done and shared, and it will be quite easy to adapt the books guides to most applications. There isn't really much theory here, just straight-forward assertions about what works and what doesn't. However, the content is consistent with most Quality and Organization Development theory I've read. I also like the chapter end summaries and pitfalls. As I read this, I found myself thinking this could be used for most any business improvement project quite easily.
Book Description
This practical 'how-to'book describes all the key operations of ARIS Toolset - the market leading Business Process Modelling Tool. Using lots of screen shots and plenty of practical examples, Rob Davis shows how ARIS can be used to model 'your' business processes.Based on his experience of using ARIS in British Telecommunications plc, the author describes practical ways of using ARIS Toolset:- Explaining the models and techniques that will enable new users to start modelling quickly and effectively.- Introducing tips and short cuts which make using the tool much easier.- Giving insights into the ARIS concepts.- Explaining the rationale behind alternative ways of using the tool, their benefits and the trade-offs involved.- Tackling issues found in real projects (e.g. complex model structures, handling variety, etc), as opposed to the simple examples given in many books.In addition to describing how to use the tool, Rob Davis discusses how to create standards for using ARIS as well as giving guidance on how to use ARIS for process capture and design.Business Process Modelling with ARIS is a 'must have'for every user of ARIS.
Customer Reviews:
Excellent reference for ARIS.......2005-03-11
This is an excellent reference book on ARIS. It is really a "must have" for anyone learning and using ARIS. It is well written and well structured. The only reason I've rated it at 4 stars is because it is based on Release 5 of ARIS. An updated edition would be great.
Best book written about Aris.......2003-10-17
This book explains quite good how to use Aris in practice. However it's quite heavy to read through. There could be more pictures and charts to get things clearer and easier to understand. But still absolutely the best book about Aris.
Book Description
Just as factory automation revolutionized manufacturing in the 20th Century, business process management (BPM) is poised to dramatically change the way 21st Century organizations conduct business and serve their customers. Although much has been written about the benefits of BPM, this is the first truly practical book that goes beyond the theory to provide an in-depth understanding of BPM and the way it changes the way organizations work.
BPM enables an organization to create automated "production lines" for processing information by leveraging modern software technology with the power and ubiquity of the Internet. Automated business processes enable the modern organization to reduce the time and cost for delivering information, goods and services to customers, while at the same time increasing accountability and metrics-driven performance improvements. Like a production line that effectively integrates workers and machines, BPM binds workers and line-of-business applications in a process that moves work at the speed of the modern network. It is essential for creating an agile organization capable of real-time response to business need.
Propelled by rapid advances in software technology, the pervasive growth of the Internet, and more recently, the rapid acceptance of Web Services, BPM is moving quickly to the business mainstream. It is therefore imperative for anyone concerned with improving productivity in a modern organization to understand the basic facts about this technology and how it is changing the way business is conducted.
This book is a practical guide to BPM. It devotes very little to the many benefits of BPM that have been amply covered by other authors, some of whom are cited in the bibliography. It is also not a book for software developers interested in the bits and bytes. Instead, it is devoted almost exclusively to the space where business meets technology. The goal is to educate the business people who are the ultimate beneficiaries of BPM. Unique to this book, readers who want to bring the concepts to life can request complimentary business process modeling and optimization software and examples for a hands-on BPM experience.
Customer Reviews:
Too much biased focus on IT.......2006-07-25
This book describes well the IT aspects and opportunities of Business Process Management.
However, in most projects the challenges are at the organization and people aspects.
Furthermore, this book is written by the CEO of an IT company, this gives a bias to the topic, this should have been specified better upfront.
Thoughts on BPM.......2005-08-15
Rashid does a wonderful job of describing the needs of companies seeking business process automation tools, which should be any business out there with more than twenty or thirty employees. His thoughts are very well organized and you will find that the book contains valuable information for decision makers, business analysts, and even technical (IT) staff.
Although it is very easy to tell that he is writing primarily from the Ultimus perspective, and making points about features found in the product, Rashid is very careful to leave the marketing out of the book. Instead, he imparts what sounds like nearly a decade of knowledge that he's collected about automating business processes.
I personally give this one a definite "must read" rating. In fact, I'm making it mandatory reading material for everyone on my staff!
Markus Pope
Chief Scientist
PaperWise, Inc.
A Balanced Perspective .......2005-03-31
Unlike many readers or reviewers of this book I recently had the pleasure of interviewing Rashid Khan for the BPMG.org . His views on BPM and the way the market is going were extremely refreshing and not at all what you might expect from the CEO of a product vendor.
To ignore or sideline this book because of that vendor connection would be a great mistake. The book is well written and contains a wealth of useful information - whether you are looking to put a BPM system in place or not.
The book covers the key areas such as motivation and performance as well as providing many practical tips on how to make BPM happen in your organization. Whilst it is certainly written from a more technical perspective and will not appeal so much to business managers, it is nowhere near as technical as many other books on the subject.
Those who see the book as a veiled sales pitch for Ultimus perhaps do not understand the ins and outs of the BPM product landscape, to the best of my knowledge Rashid keeps the feature suggestions to those that are actually quite widely available in the market and not to Ultimus unique points. The uniqueness, if any, comes from the different way that Rashid and his company look at the BPM market and that is more about their philosophy than their product features.
The weak area, depending on your point of view has more to do with the fact that the book does not really address the organizational issues surrounding BPM or deal with the executive perspective. But again this is subjective as it is not very likely that many executives will take a "hands on" approach to many of the more technical aspects of BPM.
In closing, this was a book that I had to read the whole way through and not something to be skimmed over lightly, the content was too valuable for that. But as with any commentator I can't say that I was in full agreement with all of the ideas presented.
A great introduction to BPM systems and well worth a read
Full Disclosure Required.......2005-02-01
Regardless of the content of the book, which might be well worth the purchase, please note that Rashid N. Khan is founder and CEO of Ultimus apparently a player in the BPM field. Now the prior reviewer either didn't know that or perhaps found this irrelevant. If the CEO of Ford professed to identify all the best in class for SUV's you might anticipate he would be pointing out features found in his own product line even if sub-consciously, because if he believes in what he says.. he builds them that way.
(...)
His book may well provide his target market with information, I just choose to read from a disinterested 3rd party for this information. "BPM the Third Wave" is a bit higher level look at BPM but they have no products to offer.
A Very Practical Guide to BPM.......2005-01-21
There is a lot of interest in Business Process Management (BPM) systems. There is growing literature on the topic. Unfortunately, most of the authors either assume you know what a BPM system is, or they offer a vague definition that doesn't help all that much. Rashid Khan has written the first book I've read that provides a truly practical definition of what BPM is, and then proceeds to describe exactly how a BPM Suite works and goes on to talk about the problems involved in actually creating a BPM application using a BPM Suite. Mr. Khan is well positioned to write such a book; he's the founder and CEO of Ultimus, one of the leading BPM Suite vendors, and he has computer science degrees from MIT and UC Berkeley (as well as an MBA from Harvard). As we all know, of course, many of the books written by people who work for vendors turn out to be marketing pieces. This is an exception. Ultimus is mentioned a few times in this book, mostly when he discusses a case study in which the Ultimus product was used, but, overall, he approaches the topic as an analyst would, defining and examining an ideal solution for BPM development. This book is so even-handed that I would even recommend Appendix A: A Framework for Evaluating BPM Products. If ever there was an opportunity to slant an evaluation, this was it, but Khan plays it completely straight.
The problem with BPM is that it became popular almost overnight as a result of some rather vague pronouncements. Nearly everyone thinks that the notion of processes is a good thing, so the idea of using software to automate the management of processes would have to be good too, right? Some have suggested new theoretical underpinnings for BPM, but they aren't a reality. Instead, we have dozens of vendors who were previously active as workflow, EAI, BAM, or web service systems developers, rushing to reposition themselves as BPM Suite vendors. Broadly, that's OK, because there are lots of kinds of processes, and some approaches work better with some types of processes and not others. The bottom line, however, is how we decide on the minimum set of features that we should include in any product that we decide to term a BPM Suite.
Everyone seems to agree that a BPM Suite must be able to model business processes. Similarly, everyone agrees that a BPM Suite must have an engine that can execute the process model at runtime. Everything else seems to be up for grabs. For example, almost all workflow products support modeling and have workflow engines, so they qualify, right? But what if the process in question is entirely or largely automated? Then you need Enterprise Application Integration (EAI) capabilities. In fact, it could be argued, as Khan does, that EAI products are, essentially, software process management engines, just as workflow products are employee process management engines. A good BPM Suite needs to combine Workflow and EAI. To be efficient, it needs a high-level BPM model that can use either a workflow or an EAI engine as occasion demands.
Increasingly, we are also going to have to figure out how BPM servers, like IBM's WebSphere Business Integration Server and Microsoft's BizTalk Server, fit into the BPM picture. Does a server, like BizTalk or WebSphere, serve as the BPM engine, or does it supplement it, providing functionality for EAI and other infrastructure functions? And then there's BAM. Should a BPM product just include the ability to report on process activities? Or, should it go beyond incorporate data warehouse capabilities or Business Intelligence analytics to enable senior management dashboards? Obviously, there's no one correct answer; different BPM vendors and different users are going to opt for different solutions. At this point, however, what we need is a reasonably objective book that surveys the options and explains the pros and cons of the various choices, and that is just what Business Process Management: A Practical Guide does.
Khan approaches the topic systematically, building definitions and establishing the pros and cons of alternatives. The book is well written and easy to read. The illustrations are clear and support the points that Khan wants to make.
Khan focuses on what actually exists and with what can be done with available technology. As I said earlier, this is a practical book. If you want to know what BPM is all about and want a clear, precise statement of what is possible and practical, today this is the book to read.
Book Description
Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.
Customer Reviews:
Comprehensive, in-depth, detailed directions on how to implement ITIL. Great educational resource!.......2006-02-23
The ITIL Practical Guide is a comprehensive, in-depth ITIL educational resource. This book contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment.
Developed with a hands-on approach and authored by several widely respected practitioners and experts. Who have Implementing Service and Support Management Processes.
This book provides advice and assistance on how to best implement service management using the experience of those with a strong track record of success in the "real world."
Developed for service and support managers as a reference to setting up and evolving current support center organizations, the book provides prescriptive guidance to implementing ITIL processes and other support center processes not in ITIL, and provides a focus on operational metrics for the support center.
Description:
Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management and Customer Satisfaction Measurement.
Process chapters include introductions and overviews; key inputs and outputs; possible problems; little things that always get forgotten; implementation; ongoing operation; communication; responsibilities and deliverables; KPIs; optimization; measurement and reporting; and checklists, templates and sample documents.
Who is the book for:
A majority of the processes covered the book are also ITIL processes. However, the book takes the ITIL framework to a practical level for support center managers by providing detailed directions on how to utilize its structure.
If your organization is planning to implement ITIL, the book will be extremely valuable to planning and actual implementation. If your organization is not planning to implement ITIL, the book will provide valuable guidance for process improvement and best practice process structure.
Business managers will find the book helpful in understanding and establishing best practice support center services that interact strategically and operationally with the overall IT organization.
Implementing Service and Support Management Processes: A Practical Guide is a comprehensive, in-depth ITIL educational resource.
This Book contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment. Developed with a hands-on approach and authored by widely respected practitioners and experts, it:
Provides a holistic view for setting up a support center and to provide a reference for support managers as they evolve their existing support center.
Provides a practical approach, including prescriptive guidance, to implementing ITIL processes and other support center processes not in ITIL.
Provides a holistic view for setting up a support center and to provide a reference for support.
Provides a focus on operational metrics for the support center.
Customer Reviews:
An excellent language for describing business processes.......2003-05-16
The old saying about not being able to understand something until you can quantify it is generally true, but can be superseded by a more accurate statement. "If you can diagram it, then you can understand it, more particularly you can make someone else understand it as well." While most humans can think numerically, a large percentage have some difficulty with quantitative data. However, nearly all can follow directed diagrams, so they are generally a superior way to describe complex structures. IDEF0 is a set of rules for diagrams that are simple, yet allow for enough complexity so that the most complex of processes can be represented.
This book is an explanation of the IDEF0 syntax and structure and how to apply it to business operations. No previous experience is necessary, the diagrams are largely self-explanatory and what little extra explanation that is needed is provided. As a long-time user and instructor of the Unified Modeling Language, I am familiar with complex diagrams. Yet, I was surprised with how simple and effective the IDEF0 "language" is to use and understand. Using little more than boxes, arrows and labels, very complex structures can be described in a compressed format. The last two chapters describe how to use it and how to avoid making some common mistakes.
Business Process Reengineering is where previous business processes are modified to conform to changes in the environment. In order to be able to do that, you must be able to define what your previous business process was. The IDEF0 will allow you to do that, and I recommend that you read this book if you are currently in the process of altering your business practices.
The best-written summary of IDEF0 presently in print.......2002-03-06
This is a book that is more about IDEF0 modeling than Business Process Reengineering (BPR). It is well organized with numerous diagrams and illustrations. IDEF0 conventions, benefits, and history are all well presented, but anyone seeking a "how-to" on BPR will not find much here.
The book provides chapters on the utility of IDEF0, its use by the Department of Defense (DoD) in process improvement, as well as IDEF0 syntax and semantics, their application (called pragmatics), and tips.
The appendices may well be the most useful part of the book. Appendix A describes the types of models and decomposition strategies. The next section provides many interesting sample models. A rather academic and dry treatment of SADT and IDEF0 is in Appendix C. In Appendix D, where SADT data modeling, IDEF0 and IDEF1X are positioned, the author asserts that "some amount of process modeling should be done before data modeling." The final section provides an insightful case study.
The primary concern about the book is its light treatment of BPR concepts. Also, the points made in the "Do's and Don'ts" section might have been better presented in the related sections of the text; the separate chapter seems redundant or confusing at times, making a single topic difficult to review. A detailed treatment of how to use activity based costing in process analysis and redesign would have been most welcome. Finally, the book seems incomplete without a listing of tools that support IDEF0 modeling.
All things considered, this book is recommended with reservations. It is the best-written summary of IDEF0 presently in print.
More than practical, it's a fundamental of IDEF0.......2001-03-29
This book is more than the title said. I bought it to refresh my IDEF0 but I found many great stories behind IDEF development as well as the "growing" example while you learn. Compared to its size, you can finish this book in a day -but pack with lots of information. I found it's quite useful for brush-up my IDEF. For the new user of IDEF, it might be a little bit (just a little) to grasp the whole idea of BPR. Additional book of workflow management, BPR and system analysis are required.
Just as the title says..........2000-04-06
An excellent book that goes beyond the FIPS manual in terms of increasing the readers understanding of IDEFO concepts. More importantly, however, are the sections on the do's and dont's. These sections are very useful in improving ones authoring techniques and are very useful for a project manager. Great book.
My only guidence for doing process reengineering using IDEF0.......2000-03-30
My name is Louma I am from Jordan, my background is computer science, my comment on this book is:- Reading this book was my only guidence to do my job in process reengineering, it helped me a lot understanding the IDEF0 methodology. And I wish that this book had with it a booklet with more in depth explannation and examples for another cases may be a health service delivery, book production, security gaurding etc of general cases. I want to add that the book is writen in a very user friendly way and it is easy to be understood.
Thank you author. Keep the good work.
Book Description
A must-read if you are involved with a reengineering effort or are considering one. This guidebook's practical and applicable approach makes it the perfect hands-on tool as you redesign and re-create your targeted processes.
Customer Reviews:
An Excellent Process Engineering Summary!.......2001-05-23
What is truly worthwhile about this book is that it cuts to the chase, and gives instant answers and guidance to anyone implementing, or beginning a process reengineering project. There are many books out there that describe what process engineering is theoretically, expousing senior-level buy-in's and how the "teams" should act. This book is simply a how-to manual for development staff and consultants, not theory-carry it in your briefcase!
A process that is sure to exceed custormers expectations!.......1997-06-27
"This guidebook should be required reading for any organization considering process reengineering. It's easy to understand definitions, practical tools, and case expamples will help rebuild a process that is sure to exceed customer expectations." Terry Rakosky, Director, Black & Decker, Inc
Average customer rating:
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A Practical Guide to Working With Diversity: The Process, the Tools, the Resources
Joy Leach ,
Bette George ,
Tina Jackson , and
Arleen Labelle
Manufacturer: Amacom Books
ProductGroup: Book
Binding: Hardcover
 Workplace
| Organizational Behavior
| Business & Investing
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General
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| Planning & Forecasting
| Pricing
| Production & Operations
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| Risk Assessment
| Statistics
| Strategy & Competition
| Systems & Planning
| Systems Analysis
| Teams
| Total Quality Management
| Training
ASIN: 0814402445 |
Average customer rating:
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Better Products Faster: A Practical Guide to Knowledge-Based Systems for Manufacturers
William H. Verduin
Manufacturer: Irwin Professional Pub
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
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ASIN: 0786301139 |
Average customer rating:
- The best reference on IDEF0 ever printed
- This book is not available!
- Excellent for learning IDEF0 without the pain. Very readable
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A Concise Guide to the Idefo Technique: A Practical Approach to Business Process Reengineering
Steven C. Hill
Manufacturer: Enterprise Technology Concepts Press
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
| Subjects
| Books
Management & Leadership
| Business & Investing
| Subjects
| Books
| Business Ethics
| Consolidation & Merger
| Decision-Making & Problem Solving
| Distribution & Warehouse Management
| Industrial
| Information Management
| Leadership
| Management
| Management Science
| Motivational
| Negotiating
| Operations Research
| Planning & Forecasting
| Pricing
| Production & Operations
| Project Management
| Quality Control
| Risk Assessment
| Statistics
| Strategy & Competition
| Systems & Planning
| Systems Analysis
| Teams
| Total Quality Management
| Training
ASIN: 1886717001 |
Customer Reviews:
The best reference on IDEF0 ever printed.......2002-03-06
In my opinion, this book is the best treatment of IDEF0 ever printed.
It is nicely arranged in three major sections. The first sets up context and utility for the technique, and the author positions IDEF0 very nicely. The second and third chapters read like a concise and easy-to-read instruction manual.
Section 2 presents a precise explanation of the technique. Chapters on getting started, building diagrams, defining activities and so on. It is all here in a very user friendly format. Section 3 presents a detailed case study, with the end of the book wrapping up loose ends.
The illustrations are numerous and helpful. My only complaint is that the title on the spine is printed bottom to top, so it looks funny on my bookshelf, but the contents more than make up for this minor cosmetic flaw. If you are an IDEF0 practitioner or a process mapping professional, I heartily recommend this book.
This book is not available!.......1999-12-30
This book is not available
Excellent for learning IDEF0 without the pain. Very readable.......1999-08-13
I was an IDEF0 novice but with this book and some IDEF0 software I had produced useful models within a matter of days. The layout is user friendly highlighting keys points and definitions.
Book Description
An easy-to-apply illustration of a basic process-improvement methodology covering the continuous cycle of process improvement, analyzing work processes, determining customer needs and more.
Customer Reviews:
Too simple.......2000-12-19
Chang has written a lot of books on various subjects. I don't know how they sell, but the two that I have read, this one and Continuous Process Improvement Tools ('93) are just too basic for effective use. A beginner book, no more. At the end of each chapter, the author includes a page or two of checklists and questions, which, combined with the generous use of whitespace, take the place of more substantive content, which could have been included. But then many of the people reading this for introduction to CPI would probably have put it down. A much better book on the subject is Principles of Total Quality, by Omachonu & Ross. It is a near-textbook quality treatment of TQM which is readable by the novice as well as more expert individuals.
Short and Sweet!.......1998-10-14
After reviewing several other process improvement books, this guidebook is a shy of relief. It is easy to read, systematic with example forms to use. Many other books were overwhelming with volumes of information you were not even sure if you needed. This guidebook is just over a 100 pages explaining and applying the SAMIE model to an example case. I did not think CPI could be this simple. Kodos to Richard Chang for keeping the process simple.
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Books Index
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