Book Description
VALUE STREAM MANAGEMENT FOR THE LEAN OFFICE: 8 Steps to Planning Mapping, and Sustaining Lean Improvements in Administrative Areas
Don Tapping and Tom Shuker
Administrative functions represent up to 80 percent of the cost of doing business. Eliminating costly waste from administrative and office functions is a great way to increase your profit margin and a vital part of creating a total lean enterprise.
Tapping and Shuker take their Value Stream Management Storyboard and apply its 8-step process in the context of case studies in order processing, customer service, and other administrative office applications of lean. This text will provide you with a complete system for lean implementation in the office.
Highlights include:
· Comprehensive case studies that highlight the applications of lean in an office environment
· A thorough overview of basic lean concepts
· Methods for identifying the administrative activities that need improvement
· The 8-step process for removing waste and reorganizing workflow for cost effective, efficient workflow
· Guidelines and checklists to help direct and maintain lean improvements
Customer Reviews:
An Easy to Understand Approach to Lean in the Office Environment.......2007-04-14
"Value Stream Management for the Lean Office" provides a clear and uncomplicated approach to implementing lean in an administrative environment. At $45 for 150 pages of text it is pricey, but is it worth it ? That, I think, depends on your need. On the plus side the book is very clearly written and lays out a step by step route to lean in the office. Mapping forms and charts to use are presented on the accompanying CD-ROM. It is a straightforward approach which might well suit a fairly small office environment with processes that are not too complicated. However, "simple" can easily become "simplistic" and the book does not adequately cover the issues pertaining in a large or complex environment, with lots of interaction between departments, people or activities. In addition the book provides very little background to lean and no discussion of the philosophy on which lean rests. Thus the book lists stages and actions without giving the reader an understanding of the reasoning or concepts behind lean.
If you have a straightforward office environment, perhaps in a small business, then this book should help you. If your needs are more complex, then you should probably look elsewhere.
Not recommended to get started with VSM for office operation.......2007-03-10
This book is really hard to be rated. Knowing already about JIT/Lean and especially about QRM-approach, I was looking for a book about value stream mapping and office operations to get started (beginner).
First of all, lets start to take a look what I found helpful about this book. The book provides good information about related issues as pitch, heijunka, selecting product-families for determining common processes (known to people with part grouping experiences etc.) and especially about the required project-management.
On the other side the book is weak about explaining the VSM technique itself. This is mainly related to the example chosen, which I found hard to understand and not very helpful. E.g. the key about data to be collected - to describe every process-step itself as L/T, processing time and many more - is only weak described. Without this, you might be able to draw your VSM, but the later good overview/ visualization and optimization opportunity is lost. This can be done much better!
Books as e.g. Complete Lean Enterprise do a much better job here and the example of a company used is much better to explain VSM for people working in industrial environment. Reading this book is easy and understandable - straight forward!
As a beginner in this area, I therefore stick to the book Complete Lean Enterprise and for some special issues, I sometimes use this book rated here. This book here looks a little bit like a summary of lots of important different points about VSM, but I'm personally in favore of books based on simple and realistic examples where text and figures can be simply followed. Without the additional and helpful information provided in this book, I would have given it a rating of 2 stars or even less..
Best Regards,
Oliver
Very good help to understand Lean.......2005-10-14
This is the kind of guide you need to get started together with professional help from outside your organization. As they say, there are no Lean experts, only more experienced people - it shows that Tom Shuker belongs to this category.
VSM for the Office.......2005-10-11
I found this to be a good book on translating the tools of manufacturing to an office environment. It communicates all of the basics that are required.
I've attended one of this consulting group's manufacturing classes. I found them to be dead on. I like the way they handled the accounting/cost/metric relationship to lean production. Basically, the current accounting standards will cause you to do things in opposition to what lean principles will have you do.
In some other office scenarios, I think this more traditional approach will not have all the pieces or tools required. I work in an industry where order entry is significantly more complex than the examples presented, a much higher degree of interaction with other players is required, and rework loops are significant part of the process (customer driven rework). ANITECH has an approach that tracks the information flow surrounding the work process, while applying the same lean techniques that are presented in this book.
Tracking the information flow provides an opportunity to sort out, automate, and lean out that information flow. There is tremendous leverage in this concept.
Move Lean into the Office.......2005-07-26
Value Stream Management for The Lean Office provide me a basic and thorough understanding on how the Toyota Production System can be applied in an office. The authors did a good job in breaking all the Lean tools down into administrative terms. I use this book for all our Lean office projects and would highly recommend anyone attempting to implement Lean in the office to read this.
Customer Reviews:
Commend the Lean Enterprise Institute .......2005-03-31
This is a great example of how to set up the flow of production operation.
Average customer rating:
- Accessible Exposition of Principles but the Devil's in the Details
- lean for Mom and Pop job shops.
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Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand
Kevin J. Duggan
Manufacturer: Productivity Press
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Value Stream Management
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Implementing a Mixed Model Kanban System: The Lean Replenishment Technique for Pull Production
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Learning to See Version 1.3
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The Complete Lean Enterprise: Value Stream Mapping For Administrative And Office Processes
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The Toyota Way Fieldbook
ASIN: 1563272806 |
Book Description
Apply Lean Thinking to Dynamic, High-Mix Manufacturing
CREATING MIXED MODEL VALUE STREAMS: Practical Lean Techniques for Building to Demand
Kevin J. Duggan
How can you apply value stream mapping and lean concepts to the more complex environment created by mixed model (high variety) manufacturing operations? CREATING MIXED MODEL VALUE STREAMS helps to address the challenges of high-mix manufacturing.
Topics Covered Include:
Mapping value streams in real-life manufacturing environments
Developing future states that can respond to daily changes in customer demand
Creating flow through the "pacemaker" process when products have different cycle times
Setting up mixed model heijunka (load leveling) boxes that provide visual schedules at regular intervals
Applying mix logic charts to determine finished-goods strategies and meet seasonal demand
The author uses a step-by-step approach, illustrated through a case study based actual experience, to go beyond the basics of value stream mapping and to show how to create future states in the real manufacturing world of multiple products, varying cycle times, and changing demand. The book includes a CD-ROM featuring useful spreadsheets for sorting products into families and calculating equipment needs.
Comprehensive and down-to-earth, CREATING MIXED MODEL VALUE STREAMS provides the details and techniques for implementing lean in the complex environment that manufacturers face on their own shop floors.
Customer Reviews:
Accessible Exposition of Principles but the Devil's in the Details.......2006-09-24
In this very good book author Kevin Duggan describes an approach to implementing lean manufacturing in challenging environments characterized by a high degree of variety, shared resources, and lumpy demand. All too often in such situations, practitioners conclude that lean principles can be applied incompletely or not at all. Significant missed process improvement opportunities follow from this foundational misunderstanding.
Duggan develops his material using as a case study the hypothetical EMC Supply Company. Value stream mapping is used throughout the book to depict the current scenario and the various improvements to achieve the desired future state.
The author starts at the very beginning, with a discussion of how the proper definition of product families is critical to the creation of flow in high mix plants. He goes on to introduce the concepts of takt time and the pacemaker operation for the process. From there the discussion moves to the balancing of operations, presentation of materials at the point of use, scheduling the work, and dealing with variation in customer demand.
These concepts are applied by the EMC implementation team and are illustrated with an evolving series of value stream maps. As a result the presentation has a "real world" feel to it that should encourage application of the principles.
One significant caveat needs however to be mentioned. Successful implementation is about pressing through countless details in every situation. Duggan draws attention to this in various places writing for example, "Material presentation for a high mix of products will take some creativity and planning. This is an area where we will have to sweat the details".
In fact, in my experience as a lean implementer, the details need to be sweated at every turn. The concepts may be simple, elegant, and often self evident, but putting them into action requires an almost obsessive attention to a myriad of practical intricacies.
For those committed to making this effort the results will be impressive. This book can help make it happen.
lean for Mom and Pop job shops........2005-01-16
Value stream mapping and lean "nuts and bolts" for high variety - low quantity products. This book walks the reader through the process of setting up a high variety flow. I am no lean expert by an stretch of the imagination, but found this book to be extremely helpful in understanding and implementing the technique of flow.
The writing is very clear and concise. Graphics show clearly the subject being discussed.
I suggest reading Learning to See first to understand how to create value stream maps, then apply those learned skills to the floor using Creating Mixed Model Value Streams.
This book should be a required core course in the lean planned program of study. But remember there is no graduation, only life long learning.
Average customer rating:
- Practical book
- Good step-by-step recipe book for lean implementation
- Good primer
- An Excellent Tool for all!!
- Great tools for Leaning your facility
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Value Stream Management
Don Tapping ,
Tom Shuker , and
Tom Luyster
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Similar Items:
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Value Stream Management for the Lean Office
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Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand
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The Toyota Way
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The Complete Lean Enterprise: Value Stream Mapping For Administrative And Office Processes
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The Toyota Way Fieldbook
ASIN: 1563272458 |
Customer Reviews:
Practical book.......2007-08-14
VSM books shows interesting process to apply modern control thinking to production. However, clear products standardisation & determination process could be necessary before methods can be applied as well as possible.
Discussed waste elimination is generally nice approach. Waste elimination possibilities in organisations should to be evaluated with this book and more generally at lean bibliography, because elimination of waste helps almost everybody. :)
Good step-by-step recipe book for lean implementation.......2006-09-15
This book provides a practical approach for implementing lean manufacturing and what pit-falls should be avoided during the lean journey. Recommended for organizations that are beginning lean manaufacturing implementation.
Good primer.......2004-07-23
I use this book in my lean manufacturing class. It has good practical examples and a useful method for doing lean using the value stream mapping approach. I highly receommend this book for the first timers. I think someone who has no experience could get started using this book.
An Excellent Tool for all!!.......2002-10-23
This book has helped in all areas of our business. We are incorporating it into all of our processes!! Wonderful training tool for any organization.
Great tools for Leaning your facility.......2002-10-12
This book gave me great insight to re-initialized our lean efforts. We have been so busy and got caught up in the value stream mapping craze and kaizen events, but little impact. This book did a superb job in laying out the eight steps, with all the forms, templates necessary to ensure sustainable results. Great work by the authors!
Book Description
THE COMPLETE LEAN ENTERPRISE: Value Stream Mapping for Administrative and Office Processes Beau Keyte and Drew Locher This new book provides a step-by-step approach to applying lean initiatives to the office environment. This title is a must read for those looking to improve their production support activities by identifying waste, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.
Customer Reviews:
Lean Administration.......2007-08-31
This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately.
I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally.
If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand.
The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up.
Highly recommended..
Good introduction to VSM for office operation.......2007-03-10
The value of this book depends strongly on your personal knowledge about VSM and JIT/Lean. I was more used to the approach from Quick-Response-Manufacturing as Tagging&Process Mapping. Anyway, for people searching an introduction to Value-Stream-Mapping and especially the office part, I can recommend this book - the production part of the good example used, is not discussed in details - but this is not the goal of the book anyway. I read many different books to get started with VSM, but this one is one of the simpliest and most consistent books about VSM for office operation. The writters refer to one single example of a company and develop the case in a understandable manner.
Readers interested in VSM for the shoopfloor should read this book as well. As a matter, it is unfortunatelly true, that companies focus there attention to the shopfloor operations, meanwhile the potential of upstream and non-production processes are ignored. This book gives you a good knowledge, how to start your journey.
I bought both books, Complete-Lean-Enterprise (the one I refer to here) as well as Value-Stream-Management-for-the-Lean-Office. Meanwhile the first one gave me a much better overview how to practice VSM, the second one was quite week (bad case example in my oppinion) and I could not get the point how to proceed with the VSM-technique. On the other side, the later book provides more information about important issues as pitch, heijunka, work balancing etc., but already using VSM for the shopfloor and having knowledge about JIT/Lean, this will not provide new insights to you anyway. Conclusion, I would recommend this book here to get started and definetly not the book Value-Stream-Mgmnt.-for-the-Lean-office!
Best Regards,
Oliver
Process mapping with a new label.......2006-11-11
I always look for new ideas and this book was weak. The material seemed to be a rehash of process mapping and not an adaptation of value stream mapping to administrative areas.
I already know how to process map and I know how to value stream map.
I agree that administrative areas are more about process mapping, but based upon the title of the book, I wanted some ideas on what others are doing to merge the two concepts.
Office Value Stream Maps.......2006-03-09
Best reference and how to on adminstrative functions for value sream mapping.
A LOGICAL EXTENSION OF LEAN PRINCIPLES.......2005-10-01
This book is a good tutorial to apply Lean to an office setting, but a basic understanding of the Lean principles is required to take full advantage of the work as many parallels are drawn between manufacturing applications and their office counterparts. Overall very useful, but especially in a manufacturing/production-support office environment more than in a traditional service or other type of office setting.
Book Description
This unique and cutting-edge book takes Lean beyond your four walls to the end-to-end supply chain. The authors discuss how to integrate the total value stream — vertically, horizontally, and laterally and achieve success through empowered people and teams, cultural transformation, and an integration of Lean, Six Sigma, Kaizen, and enabling technologies such as ERP, SCM, APS, CRM, PLM, networks, exchangers, and portals. Using the Lean Extended Enterprise Reference Model (LEERM), the authors demonstrate that by deploying the right methodologies and technologies to the right situation you can achieve huge breakthroughs in performance.
Customer Reviews:
The Lean Extended Enterprise: Moving Beyond the Four Walls t.......2003-09-24
This is an excellent book that I have purchased for key leaders in my organization. It does a great job of linking Value Stream Mapping to Lean Concepts.
the lan extended enterprise.......2003-09-20
Being a "real world" lean practitioner and having gone through the many trappings in "going lean," I found T. Burton and S. Boeder's book, "The Lean Extended Enterprise" to be one of the most practical and usefull text on the market. These authors have blended the best of academics, case histories, lean tools, and industrial science to provide a road map to navigate a lean implimentation. I.e., not only on the shop floor, but across the enterprise. This helps preclude the sub-optimiztion syndrome and lack of work organization and syncronization that many of us have experienced while attempting to go "lean."
Great reference for Enterprise application of lean.......2003-09-20
The book provides a great reference model ("Lean Extended Enterprise Reference Model-LEERM") for understanding the strucure and framework for assisting companies, their customers, and suppliers in transitioning to a total value stream conversion to lean. Unfortuately most books on the subject of lean only address the application of specific lean tools (Kanban, SMED, etc.) and do not provide the strucured methodology necessary for aligning the total organization. The Lean Extended Enterprise Model outlined in the book identifies Panels of Value Stream Integration; (1) Strategic Journey Panel, (2) Best Practices and Principles Panel, (3) Implementation Panel,(4) Methodologies, Tools,and Enabling Technologoes Panel. Additionally the book provides a formal performance measurement tool to support the Lean Extended Enterprise Reference Model. The termed used to define this model by the authors is "Lean Extended Enterprise Assessment Process-LEEAP". Seven major evaluation areas are identified in detail; (1) Leadership, (2) Customer and market focus. (3) Uniform improvement infrastructure, (4) Value stream processes, (5) Extended enterprise integration, (6) organizational learning, and (7) Performance measurement. This book is a must read reference for those companies who are serious about implementing Lean throughout the entire Supply Chain.
Lean Extended Enterprise.......2003-09-20
The book does a good job by meeting its objectives. It provides guidence for the executive that's trying to fit everything into the process from strategic planning to execution.
Too broad a brush..........2003-09-15
What I would thought would bring to me some new concept or ideas to continue to move in the Lean Enterprise direction and conversion, is however a "summary" of all the different available tools, with nothing new about them. Unfortunately not written for those of you who have already started to implement Lean approches in Manufacturing, Supply Chain, Product Development, or else. Good for the ones looking at the different options and trying to see what can be the whole picture...
Book Description
When most teams map a lean value stream, they tend to focus on internal processes, and many organizations have reaped the benefits of implementing lean within their own facilities. The total value stream, however, for a typical product crosses many different organizations and suppliers.
In Improving the Extended Value Stream: Lean for the Entire Supply Chain, Darren Dolcemascolo presents a step-by-step plan for extending lean manufacturing across the entire supply chain. He makes the case for improving the extended value stream by demonstrating the benefits: increased profitability, reduced lead times and inventory, and better quality. He then presents proven methods for sustaining success and continuously improving the entire supply chain. The techniques addressed include extended value stream mapping, process kaizen, outsourcing strategy, supplier evaluation, and supplier integration activities as they relate to a lean supply chain.
This essential workbook:
Is the only complete resource available on the subject of improving the extended value stream. Gives a step-by-step system for implementing lean in the extended value stream. Teaches the value stream mapping methodology required to create plans for an extended lean enterprise.
Readers of this book will learn how to extend lean manufacturing to the entire supply chain, magnifying the benefits of lean manufacturing to their bottom line.
Product Description
At last, this much anticipated book has been published and provides a much needed breath of fresh air. The Strategos Guide to Value Stream and Process Mapping has helpful tips on facilitating group VSM exercises and helps put VSM in the greater Lean context. With photos and examples of related Lean practices the book focuses on implementing VSM, not just drawing diagrams and graphs. This is the most comprehensive and practical book on the subject to date.
With the recent publicity about Value Stream Mapping, many seem to imagine it as another magical answer for all manufacturing problems. In this book, we have taken a practical and realistic point of view, recognizing the benefits as well as the limitations to mapping.
This book acquaints the reader with Value Stream Mapping as well as Process Mapping, and thereby provides a dual set of tools. This dual set is far more effective than either technique alone.
Overview of Book
- Begins with a general introduction to the topic at hand and divides the concepts into easily manageable sections.
- Leads the reader through Process Mapping Technique from start to finish, present to future.
- Value Stream Mapping is covered with an equally in-depth analysis that not only explains the virtues of the system, but also acknowledges when it is not necessary. These chapters feature valuable sections with tips for facilitators and planning sessions.
- The final chapters focus on combining these systems with Lean concepts and manufacturing strategy.
- Last but not least, the book emphasizes the importance of the human aspect of these systems.
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VSM: Value Stream Mapping
Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
Becoming Lean: Inside Stories of U.S. Manufacturers
