Book Description
To produce changes that last beyond the classroom, training games must engage restless audiences, keep them interestedand make learning fun!
The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation timeand maximized training success.
Customer Reviews:
Well structured and effective.......2007-07-13
I already used it with young people. And it's easy to use, has nice games, and I like the debriefing questions.
What I was looking for.
Great fun!.......2007-06-08
A very valuable resource. It teaches while keeping people in a very good mood.
Well worth the money.......2006-02-19
I especially like the section on Assertiveness which teaches assertiveness without fear and the section on Working with Difficult peers in the workplace. Very appropriate and hard hitting.
Humorous Training Games.......2005-08-18
These games are helpful but not as "quality" as most trainers seek. Good for a springboard but not enough meat.
The Big Book of Humorous Training Games.......2005-07-21
This is a good book in where the humor combined with the training technics help the consultant work many curriculums more easy and with more effectiveness.
Book Description
In Brand from the Inside, Libby Sartain and Mark Schumann, branding experts who helped to build employer brands at Southwest Airlines and Yahoo!, describe this secret weapon for a business. The book gives leaders across an organization step-by-step instruction on how to motivate employees to consistently deliver the experience the customer brand promises. By building the employer brand from inside the business—ensuring consistent authenticity, substance, and voice throughout the business—any organization can unleash a powerful tool to emotionally engage employees and recruit and retain the best people.
Download Description
In Brand from the Inside, Libby Sartain and Mark Schumann, branding experts who helped to build employer brands at Southwest Airlines and Yahoo!, describe this secret weapon for a business. The book gives leaders across an organization step-by-step instruction on how to motivate employees to consistently deliver the experience the customer brand promises. By building the employer brand from inside the business ensuring consistent authenticity, substance, and voice throughout the business any organization can unleash a powerful tool to emotionally engage employees and recruit and retain the best people.
Customer Reviews:
Internal marketing with an HR twist.......2006-08-08
This predictable book on branding has a slight twist: aim your branding efforts at your employees as well as at your customers. Simple enough. Authors Libby Sartain and Mark Schumann have boiled employer branding down to eight essentials. Generally, they focus on their core concept with a positive orientation toward employees, although their lists, checklists and lists within lists do get repetitive. Maybe all those lists are intended to help the staff in human resources, where they place much of the responsibility for internal branding. We recommend this book to branding and internal marketing newcomers who want a rundown of the basics, and to human resource professionals who may need to learn about marketing to harness the impact of internal branding.
Book Description
Now can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick's The Leadership Pill provides the answer. In the bestselling tradition of Whale Done! and The One Minute Manager, their entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles -- a story that reveals the ingredients of truly effective leadership.
Consider this tantalizing possibility: What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results. In contrast, the Effective Leader, working without a pill, proclaims that "only through sustainability can our teams remain motivated and successful." An inspiring and supportive leader, he supplies the right ingredients, earning his team's respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that "leadership for a lifetime" is much easier to digest than a pill for leaders looking for a quick fix.
Destined to be a transforming experience for countless readers, The Leadership Pill shows business managers at any level how to apply the right techniques for getting both results and the commitment of their people, even when the pressure to perform is high.
Customer Reviews:
A complex metaphor that makes an excellent point.......2007-08-09
While it is all a complex metaphor for many of the problems leading to incompetent business management, the leadership pill is an idea where the point is well understood and is an excellent one. The premise is that all of the qualities that make a good manager have been discovered and concentrated into a pill. Of course, the business world in general considers it the best of all possible quick fixes. However, one person, called "the effective leader", doubts the value of the pill.
The effective leader is so convinced of his position that he offers to take over as manager of a group that is currently dysfunctional and work there for a year with a pledge not to take the leadership pill. His performance and that of his company will be compared to the achievements of another company where the leader is using the leadership pill.
As first the achievements of the effective leader's company are dismal and the other company's are spectacular. When pressed, the effective leader refuses to change, staying consistent with his themes of integrity, partnership and affirmation. During the course of the year, the performance curves of the companies cross, with that of the effective leader eventually surpassing that of the other company by a wide margin.
It is often amazing to me how simple the strategy for effective management is yet how difficult it is to put in practice. Being honest and forthright in dealing with your employees and allowing them the credit for their accomplishments is a simple way to succeed as a manager. Yet it is such a rare thing. One can only hope that some of the people who have listened to this tape will act on it in their work place.
Typical Ken Blanchard.......2007-07-03
This is a leadership "story" (fable) told in a very Ken Blanchard style. I didn't find anything new in it. However, if you've never read Ken Blanchard, or if you are new to "leadership", I think it would serve as a very good introduction. If you have been into "leadership" for some time, and you are looking for a quick refresher of salient points, this should work.
Great tips to motivating others.......2006-10-30
The Leadership Pill is a easy and great read, and gives great tips to motivating people. It tells us that "Leadership Is Not Something You Do to People, It's Something You Do with Them."
Integrity
* Leading with integrity means being the person you want others to be.
* Trust is what happens when values and behaviors match up.
* People are more apt to trust and respect you when what you say and what you do are one and the same.
Partnership
* The key to effective leadership is the relationship you build with your team.
* Sharing the big picture puts everyone on the same page.
* It is easier to get up the hill when you climb it together.
Affirmation
* Praise is the easiest way to let people know they are appreciated.
* Each of us has the power to recognize the goodness in others.
* You will go a lot further if you stop to refuel.
Perfecting the blend
* People will think for themselves when you quit doing it for them.
* Leadership is the process of getting everyone to the place they are suppose to go.
* The highest achievement as a leader is winning the respect and trust of your team.
Great!.......2006-08-04
As I began this book I thought at first it might be a little "cheesy" but a little further into it I realized what a great book this was. It left me with some good ideas as a Manager. It was short and to the point but very motivating as well and definitely proved that positive leadership is what motivates people!
Commonsensical ..... BUT.......2005-11-13
Pros:
The Secret Blend: Integrity, Partnership, and Affirmation
Excellent read, The Leadership Pill does a great job of describing the Secret Blend in an easy to follow story format.
Cons:
The Leadership Pill is short and the authors spent approximately 20 percent of the book telling a story that need not be so long.
The build up to the challenge was described in an excessive and grandiose manner to say the least.
Oversimplified the qualities needed to be an effective leader
Littered with little catch phrases (again see page 110)
Overall, The Leadership Pill is a commonsensical book with oversize font that left be me wishing I had only borrowed it.
Book Description
This book shows you everything you need to know to run morale-enhancing, sales-boosting, turnover-reducing contests. Plus you get 79 actual, tested and proven sales contests explained in detail you can run immediately! You'll learn, Why and how to keep contests simple How long contests should and shouldn't last What to avoid that's sure to demotivate reps How to keep contests fresh How to keep production, and interest, high at all times How to set goals, who should and shouldn't win What to use and not use for prizes, why money isn't the best choice
Look at What Others Said After Using These Contests!
"It's must reading for managers who want to create fresh challenges for their reps and increase sales." John Harris, Fidelity Investments
"It's a great addition to our office!" Claudia Wallace, Southwestern Bell
"I recommend this book to anyone, who, like me, doesn't have the time to be creative." Dawn Mathern, Great Plains Software
Book Description
Harvard Business Review on Motivating People
Lack of motivation can lead to employee inefficiency and low productivity-not to mention higher turnover rate. This evergreen collection of Harvard Business Review articles will help managers in struggling companies retain their key workers and create happy working environments. This timeless volume features new and classic articles on leadership, inspiration, compensation, performance measurement, and more.
The Harvard Business Review Paperback Series
The series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, here are the leading minds and landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe.
Book Description
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
Download Description
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
Customer Reviews:
An Insult to Every Contact Center Employee's Intelligence.......2007-05-24
I have now worked at two separate contact/call centers and I am always mystified as to why management has to treat employees so shabbily that it predisposes them to hate the company. It seems gratuitous and stupid, but I suppose that the "geniuses" who come up with these so-called employee motivating tactics never think for a moment that the employees might just have brains/feelings. Motivating techniques that I have seen first-hand involve infantile and immature contests that remind one of elementary school, and not of a serious company running a business. Prizes are often balloons handed to employees, blowing whistles and clapping when an employee receives a compliment from a customer while the managers/leads stand around the employee's desk for the whole call center to see and emulate, or an occasional sandwich/pizza delivered to the office for employees to partake. Of course, these are meant to take the place of REAL recognition like paying employees wages they can actually live on, or promoting them to higher jobs. Working conditions at call centers are notoriously bad: employees are expected to handle each call in 2 to 3 minutes at most while at the same time maintaining a high degree of quality service. Goes to show you how "sincere" companies are about keeping customers happy. The end result is a high employee turnover rate, and for those that stay, tension and fatigue is the order of the day.
So, the next time you call an 800 number to reach your bank, utility company, supermarket, or department store, please keep in mind what is going on behind the scenes. Hopefully, some day the government watchdog agencies that regulate the workplace will realize that much needs to be done to improve call center work.
Excellent advice based on reality!.......2007-02-11
From the moment I opened this book, I could tell the people who wrote it had worked in call centers. The advice is comprehensive and throughout the book they offer resources for additional information. If you have to give feedback to call center employees, get this book! If you are a new or seasoned call center manager, get this book. If you need to motivate call center employees, get this book! It is worth the money. I have purchased several books in this genre. This book and the book "Why Employees Don't Do What You Want..." by Fournies have turned out to be the most useful.
Good information with actionable suggestions.......2005-09-06
I was able to implement the ideas from this book in my call center.
A must have for your contact center library.......2003-12-12
Impact Learning International has done it again! There is no contact center topic more important than that of focusing on the biggest expense and the greatest asset...your people. Impact Learning provides excellent advice and practical help in a fun and understandable way. It is based on their many years of experience coaching and training in the contact center industry. I refer to my copy all of the time and have given away several copies to contact center managers. You MUST have a copy of this book in your business library!
Book Description
In a fast-paced, engaging style, Motivating Employees reveals how Southwest, Disney, and other legendary companies have turned themselves into "motivating organizations, workplaces that inspire employees to do excellent work because they want to! Entertaining case histories and examples show how you can create an environment in which employees feel passionate about their jobs and put the best of themselves into everything they do. Tips, tools, and techniques in Motivating Employees will show you how to reawaken the pioneer spirit in your organization, and teach your employees to tap their own motivational energy for extraordinary creativity, desire, and work output.
Download Description
Easy to understand and applicable to numerous industries and environments, Motivating Employees will reveal how to motivate people with responsibility and authority - without losing your own influence and respect; tried-and-true tips for winning employee cooperation in virtually any situation; and 10 tips for promoting workteam synergy - and preparing your teams for success.
Customer Reviews:
Motivation from the Inside Out.......2007-08-04
This is a great resource filled with examples of companies that are breaking the mold to create extraordinary organizations. There is a common spark in growth oriented cultures and that spark is spirit. This resource helps you connect with that spark. See also Motivation at Work: Transform Your Business in 6 Extraordinary Steps
Never received the item........2007-01-10
I have ordered from here before and haven't had a problem but this time I never received the item. I ordered it for a class that I was taking so I could do a report on motivating employees and I never got the book so I just ended up doing it on something else. I wouldn't have given any stars if that would of been on there.
A Good Read!.......2001-04-18
Anne Bruce and James S. Pepitone have written a basic, hands-on book about motivating employees more effectively. They emphasize the need for your employees to become self-motivated, since only intrinsic motivation truly works. The book provides good, specific suggestions about ways to increase motivation. However, its core principles sound familiar - like material from an Organizational Behavior 101 textbook. Nonetheless, this book provides a good, easy-to-read summary of these fundamental ideas. We [...] recommend this book to supervisors or managers who want to refresh their foundation in motivating employees, or to new managers who need to acquire this ability.
Great for first time managers.......1998-12-11
This book was a great inspiration for me. I am just starting out in my career in my first management position and I seek out different philosophies so that I can meld together the parts that I like in order to create a unique and effective management style. After reading Motivating Employees, I am eager to practice the theories in my current position and take with me what I have learned, to use at each stage of my career.
I expect this book to influence a lot of people in extremly positive ways because of its inviting format and practical theories.
Tangible, "how-to" methods for influencing motivatation!.......1998-11-16
Having read many books on motivation and leadership in the work place, I can't think of one that "hits home" as close as this one.
Its conversational, no-nonsense tone takes the reader through theory and application in an effective, easy-to-understand way. How refreshing to actually be able to understand the complexity of Theory X and Theory Y! And, not only that, but to be able to begin generating practical ideas as you read this book for your own work environment!
The format's quick tips and chapter highlights add valuable impact that keeps the reader thoroughly engaged. The book examines some of the world's most admired companies and their unique approaches to developing people and influencing positive motivation and overall morale.
As a senior manager for one of America's largest financial institutions, I highly recommend this book. I'm very eager to get started on the other books in this series.
Book Description
A PAPERBACK ORIGINAL
Frontline techniques and strategies for making employees feel appreciated and improving their performance at every level
Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE modelCreative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.
Customer Reviews:
Gobs Of Ideas.......2002-12-28
Barb has a way of making things practical but even better than that there are so many wonderful ideas packed into one book! You are bound to find ideas that will work within your setting. Stories from so many different kinds of companies make it a sure bet that this will be something you can use within your environment. Retention is a common problem but even more making sure the people that stay are motivated and involved is an ongoing challenge - especially in this economy. Her ideas and stories with make a difference in your workplace and in your life!
Lots of Proven Ideas for Managers and Supervisors.......2002-08-02
If you want to retain employees, motivate them and care for them. OK, no-brainer. Arguing with that kind of a statement is like being against Motherhood and Apple Pie. So, there has to be something more to this book. And there is . . . after just a little bit of digging.
The book begins with a chapter on the research of what motivates employees. Not much new here. In chapter 2, the author reports the results of her original research into what motivates front-line workers. She surveyed 1200 employees. There is some thought-provoking information here, but nothing dramatic if you've spent much time in this kind of human resources research. For those who have not been exposed to this kind of data, this will be interesting material.
The real meat of this book is the author's C.A.R.E. model for motivating and retaining employees. The acronym represents Creative Communication, Atmosphere and Appreciation for All, Respect and Reason for Being, and Empathy and Enthusiasm. The model is explained, completing Part 1 of the book.
Part 2 consist of Ideas and Stories from Managers, Employees, and Organizations Who Care. Some interesting case studies here. Chapter 6 includes a six page list of ideas from employees. Great checklist of reward opportunities. Chapter 7 presents a brief survey used by one company to gain input from employees about what kind of rewards they prefer.
In Part 3, the book begins to bubble with value. In over 200 pages, Glanz delivers dozens of ideas, explaining each idea and giving real-life examples of how the ideas are actually implemented in a wide range of employer organizations. Chapter after chapter--full of ideas organized in an easy-to-follow format according to the author's C.A.R.E. formula. This section of the book is the real power which earns this book a good rating. The quality of the content and presentation in this section overcomes the weaker beginning.
Four appendices add value, providing self-evaluations for managers (useful for trainers), a sample employee survey, a culture test, and a bibliography. A worthwhile book for managers and supervisors.
Book Description
Cash is king, right? You need to write a check in order to motivate your sales reps, right? WRONG! In this book, Dave Worman shows you the 17 Steps to maximum motivation that have nothing to do with raises, bonus checks, or handing out greenbacks.
That's right. In this 200-page book, you'll get the proven, step-by-step details for dramatically, and immediately improving attitude and morale, increasing productivity, reducing turnover, and ultimately building a happier, healthier sales and/or service environment.
Here's more of what you'll get in Motivating Without Money.
Why you should replace your bonus dollars with a cashless program and how to set it up.
What needs to be included in your training programs to turn them into ongoing motivation.
Why time off motivates your employees more than anything else and how to structure programs to utilize it.
How to develop and run theme contests and what to include that will guarantee motivational success.
Why employee recognition is so important to your people and some innovative, fun ideas and programs to applaud your employees.
What Dave's secret motivational weapon is and how to effectively use it.
How to use additional responsibility as a motivational tool.
How dealing with stress in your workplace can actually be stimulating to your people.
Where you can purchase some of Dave's unique Motivational materials and resources for awards.
Many more ideas, tips, programs, and solutions to tap into the motivational levels money cant buy.
Look At What Others Are Saying
"Dave's ideas on how to motivate employees without money are so creative, easy to implement, and effective! Every company with telephone personnel needs this book." Jerry Green, Regional Manager, Ricoh Corporation
"Dave kills the notion that the fastest way to improve performance is with money. With his proven approach, the payoff is dramatic, with increased sales results, employee retention, and having fun on the job!" Ted Buck, Vice President, Orr Safety Corporation
"If you want to run a successful call center there are lots of things that are nice to have, but there are three things you MUST HAVE: Phones, People and Dave Worman's book 'Motivating Without Money'." Dale Nabors V.P. Telemarketing, The Dwyer Group
You don't need cash to motivate your people. Invest in this book and you, your people, and finance department will be glad you did!
Customer Reviews:
Worman Rocks !.......2001-02-01
Dave Worman should be a cult hero for the motivating industry. His energy level and excitement is felt throughout the book. He has great ideas that after you read them, you say, "What a great idea, I can't wait to try it." If you need motivation, Worman has the stuff.
DAVE WORMAN IS INSPIRATIONAL.......2000-07-10
AFTER READING THE BOOK, I COULDN'T WAIT TO IMPLEMENT DAVE'S TECHNIQUES AND IDEAS WITH THE AGENTS. EASY TO DO CONTESTS THAT BENEFIT NOT ONLY THE AGENTS' MORALE BUT THE COMPANY AS WELL. YOU'LL BE ASKING YOURSELF WHY DIDN'T I THINK OF THAT.
Great Ideas on Employee Motivation.......2000-06-27
Dave Worman has a unique understanding of how to motivate employees so that they give outstanding effort. This book provides great ideas on how to inexpensively motivate employees; and the ideas can be utilized by all levels of management. Dave's ideas can most definetly be used in the telephone sales industry, but some of his concepts definetly have the ability to transcend to most all industries. If you have employees working for you, this book is a must read !
Motivating Without Money.......2000-06-27
GREAT STUFF! This book is a must for any supervisor in a call center. Real hands-on techniques that keep the staff motivated and reaching higher levels of performance. Dave, keep 'm coming!
More than a book...it's a must have "tool"........2000-01-23
"I bought copies of Motivating Without Money as a gift for the management staff in our outbound lead generation department. It's a gift that will benefit everyone in the department. I would encourage everyone to consider this gem of a book. It's mandatory reading if you're serious about your business." Robert Ripley
Book Description
Follow these handy tips and you will increase team performance-while making the job more enjoyable for everyone. Become a leader who inspires and rewards employees to give their best. Raise expectations and performance. Learn how to create a motivating workplace. Increase productivity with the LEARN method.
Customer Reviews:
Top 10 qualities wanted in a job and how to deliver them........1998-08-31
This small but very popular book is in its second edition and selling well. Based on the top 10 qualities people want in a job from a study done in 1985, these are laid out along Maslow's hierarchy of needs so that a supervisor knows what needs are basic and what needs are more advanced. This simple approach helps both new supervisors who don't know where to begin and seasoned supervisors who don't know why things aren't working.
A new chapter on empowerment was added for the 1993 second edition. Pages to record your progress in solving motivation problems and ways to analyze what individuals may be suffering from are included.
Books:
- The Business of Healthcare Innovation
- The Carrot Principle: How the Best Managers Use Recognition to Engage Their Employees, Retain Talent, and Drive Performance
- The Complete Illustrated Guide to Furniture and Cabinet Construction
- The Essentials of Risk Management
- The First 90 Days: Critical Success Strategies for New Leaders at All Levels
- The Fundamentals of Business-to-Business Sales & Marketing
- The Labor Relations Process
- The Long Tail: Why the Future of Business is Selling Less of More
- The Power of Ethical Management
- The Sales Bible: The Ultimate Sales Resource, Revised Edition
Books Index
Books Home
Recommended Books
- Doing Business in the New Latin America: A Guide to Cultures, Practices, and Opportunities
- Alexander Hamilton
- The New Real Book, Volume 2
- The Office Romance: Playing With Fire Without Getting Burned
- Wi-Fi Toys: 15 Cool Wireless Projects for Home, Office, and Entertainment
- A Rich Man's Secret: An Amazing Formula for Success
- 2007 People's Toolkit for Federal Grants and Government Benefits: Grant Writing, Proposal Writing Ti
- Accounting History: Some British Contributions
- The New Economic Criticism: Studies at the Intersection of Literature and Economics
- Weird Women, Wired Women
General
| Business & Investing
| Subjects
| Books
Quick Teambuilding Activities for Busy Managers: 50 Exercises That Get Results in Just 15 Minutes
The Big Book of Team Building Games: Trust-Building Activities, Team Spirit Exercises, and Other Fun Things to Do
The Big Book of Presentation Games: Wake-Em-Up Tricks, Icebreakers, and Other Fun Stuff
The Big Book of Customer Service Training Games (Big Book)
Team-Building Activities for Every Group
