Book Description
Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? In this era of increasing cost and budget justification, HR pros need not only make their function more responsive to organizational changes, they need to justify their own existence. They'll capably do both with this timely, updated edition. It provides a proven, quantifiable method for accurately measuring the productivity of all major personnel functions. And by focusing on such new practices as benchmarking an HR information systems, it gives HR managers both the knowledge and guidance to demonstrate that their fuction is being efficiently managed and contributing to the productivity and effectiveness of their organization.
Customer Reviews:
Measure or be meagre.......2005-07-15
A practical model of measurment on which HR teams can build up on. A thought provoking primer but should be customized to suit each organization
Updated classic.......2002-01-23
This 3rd edition updates a classic HR book (originally written in 1984). New chapters on technology, outsourcing, etc. as well as revision of the basic chapters has kept this book on the forefront of HR "must haves".
The Most Practical Measurement Resource Available!.......1999-07-14
This book is a must-have for anyone concerned about cost-effective, value-added human resources results. It is the clearest, most concise work of its type. Anyone, regardless of their level of experience in human resources, can quickly use the contents of this book to become immediately more effective in their workplace.
Book Description
How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:
- Includes dozens of reproducible tools and processes for training evaluation
- Shows how to measure both financial and intangible/non-financial results
Download Description
How to Measure Training Results is a handbook for trainers and HR managers who want to save their jobs or advance their careers by showing how the training they provide directly benefits their organization's bottom line or strategic goals.
Customer Reviews:
Leslie.......2006-03-21
I have read many articles and books on this topic. While most books cover the evauluation levels defined by Kirkpatrick, this book goes one step further by providing lots of practical examples on how to actually evaluate training at each level. Every page contains at least one useful tip!
How to measure training results.......2005-08-02
very practical information. Gave very easy steps to follow and easy to implement. Reinforced that training can be measured.
e-book beware.......2002-12-13
I ordered this book with the Adobe Digital Download. After running the install file 3 times, it still wouldn't work. It kept saying "None of the requested vouchers could be obtained."
I called Adobe twice and they said they don't support the e-Book reader! I checked their user forums at (...)and there are three other people with the same problem. I can't believe Amazon(.com) and Adobe sell a product neither one supports!
How to get up and running when training assessment is wanted.......2002-08-01
Jack J. Phillips' has been writing several books on assessing the impact of training and his latest book, co-authored with Ron D. Stone, is among the best ones, it is indeed a very good introductory book on evaluating training.
The more experienced training practitioner, who may have been using Kirkpatricks 4 levels, will also get a lot out of the book. It adds tools to Kirkpatricks levels but it also completes the Kirkpatrick model by adding a fifth lev, a ROI analysis. However, not everything may be measured in $ so the authors also include some ideas on how to present intangible assets in the reports.
A lot of the concepts have been presented in previous books, but here they are taken a step further when the authors give examples from their long experience within the field. Downloadable forms, worksheets, and checklists (at the publishers website!!), that may be adapted to various needs is a definite valuable add-on for practitioners who do not have an urge "to do it all on their own".
The book starts off with taking a look at the need for measurement and evaluation and presents the ROI-process as a framework for 6 types of measures, (Kirkspatricks' 4, the ROI and intangible assets). Then all levels, possible measurements etc are presented throughout the book, finishing off with key implementation steps. It is all wrapped in the ROI-process, a step-by-step "receipe" for planning, building and implementing the evaluation process.
So when the top management want to know if a training program is worth the money . . .
Reading the book may get you on the track. It may help you talk the language of Money a way that senior management understands.
This is in addition to building better programs.
And it sure was practical with a digital version on my laptop, that way I bing it with me whereever I go; really conveniant when being a consultant - -
Money Talks . . ........2002-08-01
Jack J. Phillips' has been writing several books on assessing the impact of training and his latest book, co-authored with Ron D. Stone, is among the best ones, it is indeed a very good introductory book on evaluating training.
The more experienced training practitioner, who may have been using Kirkpatricks 4 levels, will also get a lot out of the book. It adds tools to Kirkpatricks levels but it also completes the Kirkpatrick model by adding a fifth lev, a ROI analysis. However, not everything may be measured in $ so the authors also include some ideas on how to present intangible assets in the reports.
A lot of the concepts have been presented in previous books, but here they are taken a step further when the authors give examples from their long experience within the field. Downloadable forms, worksheets, and checklists (at the publishers website!!), that may be adapted to various needs is a definite valuable add-on for practitioners who do not have an urge "to do it all on their own".
The book starts off with taking a look at the need for measurement and evaluation and presents the ROI-process as a framework for 6 types of measures, (Kirkspatricks' 4, the ROI and intangible assets). Then all levels, possible measurements etc are presented throughout the book, finishing off with key implementation steps. It is all wrapped in the ROI-process, a step-by-step "receipe" for planning, building and implementing the evaluation process.
So when the top management want to know if a training program is worth the money . . .
Reading the book may get you on the track. It may help you talk the language of Money a way that senior management understands.
This is in addition to building better programs.
Book Description
How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.
Customer Reviews:
Valid Scientific Writing - misses detailed "How To" answers.......2001-10-17
After being disappointed by Cary Cherniss' book on "promoting" emotional intelligence, I was rather reluctant to spend money on this one, so I ordered a used copy through Amazon (very satisfactory: the copy I got was as good as new). I must say that I find my money well spent. In fact, the only reason why this book doesn't get 5 stars is that it's too scientific for practical application.
For instance, chapter 5 is correct to point out that most tests don't measure emotional intelligence, BUT emotional competence, and then goes on to warn us that a test as Bar-on's EQi test certainly has disadvantages, given it is a self-administered test (In my experience, self-administration of EQ-like tests is particularly dangerous for recruiting and other forms of evaluation). Of course, then the question becomes: BUT I want to test EQ in the context of work, how can I do this in a reliable fashion? You'll find the answer halfway chapter 6, which indicates that Behavior Event Interviews will do the trick (I agree with this, since that's what I experienced as well). Unfortunately, you won't find what kind of questions to ask during such an interview, let alone examples of how to do it.
Also, I was glad that the author of chapter 8 pointed out the same pitfalls of hiring senior executives I have been warning companies for. The suggestions that were outline come close to what we have been doing for several customers, but again the real, practical how to's are missing.
The chapters on training emotional intelligence in part three of the book were more useful than the book "Promoting E.I.", so there is no need at all to buy that other book anymore. Once again, these 4 chapters contain many of the messages one should have when working to develop EQ.
My critique: Except the scientific parts, I found that many of the more practical things this book covers, are "old messages" that can be found in works of Boyatzis, McClelland, Prochaska, Spencer and Spencer, ...
Conclusion? Buy this book if you need a solid scientific basis for your knowledge of emotional intelligence. As far as the how-to's are concerned, this book will serve very well as an outline and a checklist by which one can evaluate the quality of work delivered by a consultant - however, it's not enough to really go out there and "just do it". On the other hand, if you are a consultant recruiting or training for emotional intelligence, this is a MUST READ. Don't get caught not knowing what's in here!...
Book Description
Document your efforts in terms management will understand
Are your employee training efforts really paying off? In this hands-on guide, two top human resources consultants present a results-oriented, twelve-step approach that directly links training to specific organizational goals. Here is all the information and guidance you need to create a work environment that reinforces new skills and maximizes training results. You'll also learn to document the effect your efforts have on the bottom line, track subtle but important changes in employee values and beliefs, and demonstrate increased sales and productivity. It's THE definitive handbook for tracking and cost justification of training and development efforts.
Customer Reviews:
Needed ROI justification for corporate training programs.......1998-09-09
Lots of lip service gets paid to training, but most training functions usually reside at the cutting edge of the downsizing axe. This book provides training managers with methods for reporting how a training program contributes to a company's bottom line. It sheds light on how the intangible attributes of trainees (one of which is the knowledge learned in a training program) get transferred into work skills, and how both knowledge and skills can be quantified into numbers which management can understand.
The only drawbacks are: 1) that there is not enough of a discussion about statistical methods for data interpretation, and 2) some examples of purposeful, targeted questions would definitely be useful. However, overall, I am happy to have this text become part of my daily playbook.
Book Description
Corporate culture remains an enigma for many a strategic management team, and successful culture change remains but a myth for most organisations. "The Corporate Culture Handbook" dispels much of the mystique surrounding the subject, outlines the business case for corporate culture management, puts forward a field-proven strategic implementation plan that incorporates best practice and lessons learned, and presents pioneering work on the measurement of a culture change programme. In "The Corporate Culture Handbook", O'Donovan shows that successful corporate culture change must be a two-way path, where the workforce are active participants in shaping their culture, not mere passive responders to external mechanisms as suggested in the traditional model of corporate culture. In addition, organisational credibility and reputation must be based on a history of ethical conduct, not on a carefully crafted marketing campaign. Using the insights in this book, corporate leaders will be able to identify the prevailing attitudes and behaviours in their organisation and understand what needs to change to nurture and manage a healthy corporate culture. Executives and consultants seeking to create a service culture, a culture of ethics or a culture of innovation will find this practical book indispensable, and organisations who adopt the UN Global Compact or the Global Sullivan Principles will find it particularly helpful for delivering on their leadership commitments. Throughout "The Corporate Culture Handbook", new ideas, techniques and models are presented in clear language that is easy to grasp and turn into action. Using this comprehensive and sensible handbook, organisations will finally be able to take control of their destiny.
Customer Reviews:
Knowledge Ireland - Editorial.......2007-07-11
"It's a truism that we learn more from mistakes than from our successes. It took some pretty spectacular - and high profile - foul-ups to bring the issue of corporate culture to many people's minds. Not surprisingly much of the coverage has looked negatively on those cultures and rightly so, but it's tempting and easy to make the general assumption that the larger the organization, the more likely it is to be up to no good at some level. However, in The Corporate Culture Handbook Gabrielle O'Donovan makes the case for fostering a positive corporate culture. The article published in Knowledge Ireland is an edited extract from her excellent book which looks at the wider issues involved in starting and seeing through a successful culture change programme. The book also includes first-hand experience of a change management programme at HSBC in Hong Kong and is well worth a further read" - Gordon Smith, Editor, Knowledge Ireland (issue 20)
EDITOR - KNOWLEDGE IRELAND.......2007-01-03
"It's a truism that we learn more from mistakes than from our successes. It took some pretty spectacular - and high profile - foul-ups to bring the issue of corporate culture to many people's minds. Not surprisingly much of the coverage has looked negatively on those cultures and rightly so, but it's tempting and easy to make the general assumption that the larger the organization, the more likely it is to be up to no good at some level. However, in The Corporate Culture Handbook Gabrielle O'Donovan makes the case for fostering a positive corporate culture. The article published in Knowledge Ireland is an edited extract from her excellent book which looks at the wider issues involved in starting and seeing through a successful culture change programme. The book also includes first-hand experience of a change management programme at HSBC in Hong Kong and is well worth a further read"'- Gordon Smith, Editor of Knowledge Ireland
Book Description
Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this manual illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication. The CD-ROM includes two HR-ROI self tests, an evaluation planning worksheet, and a complete case study.
Measuring the return on investment (ROI) of human resources is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. HR managers and executives must show HR's contribution and prove that HR policies, practices, and solutions add directly to the organization's bottom line.
Proving the Value of HR is practical and equips HR with the tools necessary to tackle return on investment.
This book provides basic, step-by-step instructions to develop the ROI of HR. It is much easier to read than other ROI-based books and uses examples directly from the practice of human resources. It shows how the ROI methodology is a communication tool to strengthen the relationship with senior management as well as a process-improvement tool to enhance and improve HR's contribution.
The accompanying CD-ROM expands the scope of the book with 49 tools and templates, charts and graphs, a complete case study, self-assessment instruments, exercises, plus ROI formulas in a spreadsheet-ready format.
Average customer rating:
- Good book for non-legal types
- Very Concise and Easy to Follow
- 10,000 foot view only
- For every CIO, VP, IT's & VP, HR's bookshelf. Recommended.
- Well worth the money!
|
E-Policy: How to Develop Computer, E-Policy, and Internet Guidelines to Protect Your Company and Its Assets
Michael R. Overly
Manufacturer: American Management Association
ProductGroup: Book
Binding: Paperback
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Similar Items:
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The E-Policy Handbook: Designing and Implementing Effective E-Mail, Internet, and Software Policies
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E-Mail Rules: A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communication
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Information Nation: Seven Keys to Information Management Compliance
ASIN: 0814479960 |
Customer Reviews:
Good book for non-legal types.......2003-09-17
This is a really good book for a Net Admin such as myself. It explains all the legalese very well and I don't see any aspect of policy that it doesn't touch on. There are lots of great quotes you can put into your own policy document.
The one complaint I read about it being "thin", is somewhat accurate. It's less than 150 pages, but there is a lot great information in those pages. My only complaint is that you will have to type all of the policies into your own document. They are not provided electronically. Add a CD to the book, or a web site where the samples can be downloaded and I'd give 5-stars.
Very Concise and Easy to Follow.......2001-12-28
I like this book. It is very readable, concise, practical and easy to follow. The author has done an excellent work to put this vast field of legal and technical knowlege into a very readable form for average reader in business and management.
10,000 foot view only.......2000-01-04
This is a very general, high level view. Very thin book. Not a lot of meat.
For every CIO, VP, IT's & VP, HR's bookshelf. Recommended........1999-03-20
Provides guidelines for developing policy governing the use of computers, e-mail and the internet. Focuses on reducing legal liability, protecting confidential, proprietary information, and guarding against the waste of information technology resources. Filled with many examples of policies. Includes text of selected laws and regulations and a useful index of sample clauses. Should be on every CIO's, VP, IT and VP, HR's bookshelf. Recommended.
Well worth the money!.......1999-02-09
It's written for the lay person who needs to formulate IT policy. It gives both policy statement examples and background data to permit the reader to formulate policies to suit their business needs. It was exactly what I was looking for.
Average customer rating:
- Interesting, good to know, but lacks practicality
|
Information Security And Employee Behaviour: How to Reduce Risk Through Employee Education, Training And Awareness
Angus Mcilwraith
Manufacturer: Gower Publishing Company
ProductGroup: Book
Binding: Hardcover
General
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Human Resources & Personnel Management
| Industries & Professions
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Managing an Information Security and Privacy Awareness and Training Program
ASIN: 0566086476 |
Customer Reviews:
Interesting, good to know, but lacks practicality.......2006-03-24
Angus McIlwraith's book "Information Security and Employee Behaviour" is interesting and well-written, but not enormously useful with regard to the practical matter of implementing a security awareness program.
The first section, "A Framework For Understanding", succeeds in presenting important individual and group psychological factors to consider when seeking to change employee behavior.
However, the second section, "A Framework For Implementation" just gives high-level implementation steps and then describes in great detail only two aspects of implementing a security awareness program - measuring awareness, and choosing delivery media. No practical methodologies are presented. One has the sense that there are several chapters missing. It would have been a more useful book if all five steps in developing an awareness program proposed by the author in chapter 4 had been elaborated upon.
If you are someone looking for practical help in putting together an entire security awareness program, by far the best book out there at this point is "Managing an Information Security and Privacy Awareness and Training Program by Rebecca Herold.
Average customer rating:
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Business at Risk: How to Assess, Mitigate, and Respond to Terrorist Threats
Donald L. Schmidt , and
Kevin M. Quinley
Manufacturer: National Underwriter Company
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Binding: Paperback
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ASIN: 0872187020 |
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The Drug Free Workplace, How to Get There and Stay There
John Fay
Manufacturer: Butterworth-Heinemann
ProductGroup: Book
Binding: Paperback
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ASIN: 0750671874 |
Book Description
This is a no-nonsense, practical book for helping organizations rid their workplaces of drug abuse and its serious and costly consequences. The book draws upon the collective experiences of hundreds of organizations that have said "no more, not here" and have grown stronger as a result. The path to a drug-free working environment is straight but narrow. The Drug-Free Workplace:
How to Get There and Stay There delineates the path, always with a view toward avoiding missteps that can lead to trouble.
Bringing a workplace back to safety and profitability is a collaborative and multi-disciplinary effort. Participation necessarily involves professionals from security, safety, human resources, and health. Central to the effort is an enlightened management. Every specialist and manager committed to developing and maintaining a drug-free workplace will find in the pages of this book a wealth of sensible, meaningful information.
A drug-free workplace program cuts costs, increases productivity, reduces loss and wastage, avoids accidents, and literally saves careers, families, and lives. Much is at stake, making the drug-free program deserving of thoughtful deliberation, considerable planning, and careful implementation. Preliminary to the process is understanding the key tasks. All of the tasks are spelled out in this book.
Offers organizations a clear course to enact drug policiesTeaches the ramifications of testing and investigating drug use and abuseAddresses liability issues to keep buisness owners, security managers, and their companies out of court
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- How to Write a Marketing Plan for Health Care Organizations
- In Search of the Unchurched: Why People Don't Join Your Congregation (Once and Future Church Series)
- Influence: The Psychology of Persuasion (Collins Business Essentials)
- Information Systems Management in Practice (7th Edition)
- Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy
- Interest Rate Models - Theory and Practice: With Smile, Inflation and Credit (Springer Finance)
- International Economics: Theory and Policy (6th Edition)
- Introduction to Materials Management (5th Edition)
- Managing for Dummies, Second Edition
- Managing Innovation, Design and Creativity
Books Index
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The Future of Human Resource Management: 64 Thought Leaders Explore the Critical HR Issues of Today and Tomorrow
