Amazon.com
Updated Edition: Thomas L. Friedman is not so much a futurist, which he is sometimes called, as a presentist. His aim in The World Is Flat, as in his earlier, influential Lexus and the Olive Tree, is not to give you a speculative preview of the wonders that are sure to come in your lifetime, but rather to get you caught up on the wonders that are already here. The world isn't going to be flat, it is flat, which gives Friedman's breathless narrative much of its urgency, and which also saves it from the Epcot-style polyester sheen that futurists--the optimistic ones at least--are inevitably prey to.
What Friedman means by "flat" is "connected": the lowering of trade and political barriers and the exponential technical advances of the digital revolution that have made it possible to do business, or almost anything else, instantaneously with billions of other people across the planet. This in itself should not be news to anyone. But the news that Friedman has to deliver is that just when we stopped paying attention to these developments--when the dot-com bust turned interest away from the business and technology pages and when 9/11 and the Iraq War turned all eyes toward the Middle East--is when they actually began to accelerate. Globalization 3.0, as he calls it, is driven not by major corporations or giant trade organizations like the World Bank, but by individuals: desktop freelancers and innovative startups all over the world (but especially in India and China) who can compete--and win--not just for low-wage manufacturing and information labor but, increasingly, for the highest-end research and design work as well. (He doesn't forget the "mutant supply chains" like Al-Qaeda that let the small act big in more destructive ways.)
Friedman has embraced this flat world in his own work, continuing to report on his story after his book's release and releasing an unprecedented hardcover update of the book a year later with 100 pages of revised and expanded material. What's changed in a year? Some of the sections that opened eyes in the first edition--on China and India, for example, and the global supply chain--are largely unaltered. Instead, Friedman has more to say about what he now calls "uploading," the direct-from-the-bottom creation of culture, knowledge, and innovation through blogging, podcasts, and open-source software. And in response to the pleas of many of his readers about how to survive the new flat world, he makes specific recommendations about the technical and creative training he thinks will be required to compete in the "New Middle" class. As before, Friedman tells his story with the catchy slogans and globe-hopping anecdotes that readers of his earlier books and his New York Times columns know well, and he holds to a stern sort of optimism. He wants to tell you how exciting this new world is, but he also wants you to know you're going to be trampled if you don't keep up with it. A year later, one can sense his rising impatience that our popular culture, and our political leaders, are not helping us keep pace. --Tom Nissley
Where Were You When the World Went Flat?
Thomas L. Friedman's reporter's curiosity and his ability to recognize the patterns behind the most complex global developments have made him one of the most entertaining and authoritative sources for information about the wider world we live in, both as the foreign affairs columnist for the New York Times and as the author of landmark books like From Beirut to Jerusalem and The Lexus and the Olive Tree. They also make him an endlessly fascinating conversation partner, and we've now had the chance to talk to him about The World Is Flat twice. Read our original interview with him following the publication of the first edition of The World Is Flat to learn why there's almost no one from Washington, D.C., listed in the index of a book about the global economy, and what his one-plank platform for president would be. (Hint: his bumper stickers would say, "Can You Hear Me Now?")
And now you can listen to our second interview, in which he talks about the updates he's made in "The World Is Flat 2.0," including his response to parents who said to him, "Great, Mr. Friedman, I'm glad you told us the world is flat. Now what do I tell my kids?"
The Essential Tom Friedman
From Beirut to Jerusalem |
The Lexus and the Olive Tree |
Longitudes and Attitudes |
More on Globalization and Development
China, Inc. by Ted Fishman |
Three Billion New Capitalists by Clyde Prestowitz |
The End of Poverty by Jeffrey Sachs |
Globalization and Its Discontents by Joseph Stiglitz |
The Travels of a T-Shirt in the Global Economy by Pietra Rivoli |
The Mystery of Capital by Hernando de Soto |
Book Description
The World Is Flat is Thomas L. Friedman’s account of the great changes taking place in our time, as lightning-swift advances in technology and communications put people all over the globe in touch as never before—creating an explosion of wealth in India and China, and challenging the rest of us to run even faster just to stay in place. This updated and expanded edition features more than a hundred pages of fresh reporting and commentary, drawn from Friedman’s travels around the world and across the American heartland—from anyplace where the flattening of the world is being felt.
In The World Is Flat, Friedman at once shows “how and why globalization has now shifted into warp drive” (Robert Wright, Slate) and brilliantly demystifies the new flat world for readers, allowing them to make sense of the often bewildering scene unfolding before their eyes. With his inimitable ability to translate complex foreign policy and economic issues, he explains how the flattening of the world happened at the dawn of the twenty-first century; what it means to countries, companies, communities, and individuals; how governments and societies can, and must, adapt; and why terrorists want to stand in the way. More than ever, The World Is Flat is an essential update on globalization, its successes and discontents, powerfully illuminated by one of our most respected journalists.
Download Description
The Pulitzer Prize-winning New York Times columnist gives a bold, timely, and surprising picture of the state of globalization in the twenty-first century
Customer Reviews:
My opinion is flat.......2007-10-03
When a book has had over a thousand reviews, what can I possibly say that hasn't already been said? So I will keep it short and not so sweet.
No one will read this book, or any of the updates, for "fun." Do you NEED to read it? Yes, it contains some important economic concepts and realities, but it's a bit overlong. I'd say it could be cut in half, so skim through some of the numerous "interviews," repetition of central points, and endless advice and encouragement. The global pie is getting bigger and better, but the competition for piecies of that pie is heating up. Smart, ambitious, creative people will thrive; slow, lazy, dull people will languish, and everything inbetween. For too long many Americans have been sitting on their laurels and the day of reckoning is near. Heed this warning: Put down your TV remotes, game controllers, and iPods, and start working like your life (or lifestyle) depended on it. Get your rear into some serious gear, and don't balk at the notion that you should be an "expert" in at least three different, unrelated fields. Does this scare or excite you?
In so many interviews with foreign entrepreneurs, we are told (or reassured) that no matter how much of the "mundane" work is performed by countries other than the U.S., America's creative and innovative spark is still unsurpassed: All the world looks to America to lead the way into the future. I'm not sure. A lot of that "mundane" work was high level and highly paid, and why should we expect that America will continue to dominate in creativity and innovation? The truth is, we're in for a flattening of living standards, and from the perspective of the relatively high American standard of living, it will seem like a drop in standards until we reach another equilibrium (who knows how long that will take?). In any case, the reassurances about the talents and abilities of Americans seem at odds with other parts of the book, such as Bill Gates feeling "terrified at the American work force of tomorrow."
If you're already working hard at becoming an expert in three fields, then you probably don't need to read this book. Indeed, you probably don't have time to read it, or to read and write Amazon reviews, for that matter.
Great book to introduce an inside to the 90's and now.......2007-10-03
This was an excellent book for someone who is ever curious about the expanding global ecomomy as a whole. As a sailor in the U.S. Navy I found the book fasinating because I not only grew up during which most of the book was talking about but I am witnessing the predictions of the book first hand. Great book all around!!
Friedman's writing and subjects are captivating.......2007-09-27
Are you still a little confused about why American corporations are outsourcing to India and manufacturing in China, or why Al Qaeda has suddenly become so powerful? If so, this is the book for you.
Friedman's made 'Globalization' simple enough for a high school student to understand. That being said, this is NOT a high school textbook. It is NOT dry. Friedman is a great journalist and an author who will hold your attention chapter after chapter.
Friedman has a knack for taking complex and often emotionally charged issues and breaking them down into easy to understand concepts. You don't have to be a graduate student to enjoy this book. It's great!
Globalization 3.0.......2007-09-24
I wish I had read this book during a Globalization class I took a year ago.
Friedman is an exceptional writer, very engaging. He really lays out the information well and then brings in together in the latter part of the book.
I thought the middle part of the book could of been edited a bit.
Overall, an excellent introduction to globalization and the affect this will have on the US and industries in general.
Great Read.......2007-09-23
I actually listened to the audio version of this book for an information technology class I teach and found his discussion of the flatteners of the world very interesting and well explained.
The writing style, although technical at times, has a narrative style to it.
One critique I have of the book is that the author may be a little over optimistic about how new technologies and global connections will benefit everyone in the world.
Certainly worth a read (or listen).
Average customer rating:
- great business tool
- Great Insight, Good Tools
- Very good...
- Ignores conversational reality
- Excellent Tool
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Crucial Conversations: Tools for Talking When Stakes are High
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Joseph Grenny ,
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ASIN: 0071401946 |
Book Description
The New York Times Bestseller!
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Download Description
Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.
Customer Reviews:
great business tool.......2007-10-01
ordered 15 copies to distribute around our department... received rave reviews from everyone who read it.
Great Insight, Good Tools.......2007-09-21
Wow! It's amazing how often I see my friends, family and MYSELF in both examples and in the strategies (some good, some bad!).
This is a great book to come upon when one needs it. Obviously, some have been forced to read it by a boss... and I'm not so sure that the message gets across that way.
Does this book cure all of the social inequities of the workplace? Of course not - that's not what it even attempts to do!
Rather, it's a series of tools for enhancing communication and, for many of us, these tools are a surprising way of looking at all conversations - particularly the non-productive ones.
Do I recommend this book? 100%!!! Would I give it as a gift to someone who "needed" it? Maybe not. It's best found when the time is right, not forced on someone when the time is wrong.
Very good..........2007-09-18
Very good book for succesful managers, but also for amateurs interested in improving their communication skills. Of course, for some professionals that one may be "just another one".
Ignores conversational reality.......2007-09-06
Do we need a book to tell us that if we and/or our conversational partners are overly emotional or argumentative, create an uncomfortable or unsafe setting, clam up, will not listen, are incapable of adaptation or appreciating other views, or are not overly bright that chances for conversational success are greatly diminished. The author's message is that in the absence of these negativities, that basically free-flowing dialog where all the relevant information is brought into the open will result in effective communication. The emphasis in the book is within business organizations, in particular between employees and employers, although the ideas pertain to all other so-called high stakes conversations between various persons. However, the book absolutely fails to deal with conversational reality.
It is readily obvious that the authors are consultants to the business community (managers), because of their dismissal of the power differentials in the workplace. Their citing of a few brave employees who questioned or contradicted a top manager, serves merely to reinforce the hazards to employees for speaking out in the workplace. Of course, such non-controversial topics as safety, productivity, or where to have the company picnic can be broached. Fundamental topics such as policies, strategies, products, marketing, structures, or personnel are invariably off limits. If the authors wanted to be serious about conversations within businesses, they would propose democratic participation structures, where workers or their elected representatives could freely, without fear of retribution, address any and all issues, not just the safe ones. Bravery or putting one's job on the line would not be necessary.
It is hardly just within businesses where crucial conversations are prevented despite one's best efforts. Bureaucracies and other barriers are often initiated specifically to prevent conversations. Try talking to an insurance company about drug or treatment denial. Try talking to a sales person about a corporate product or service. Try getting through a telephone answering system only to be stonewalled by an "associate." Try talking to a doctor about treatments or, better yet, fees. Try talking to a department head about the nature or conduct of your education. The list is endless where most people do not have a chance of a meaningful or effective conversation.
This book is like so many other "blame the victim" notions. If you are not having good conversations, it must be because "you" don't have the right "tools" to converse. It can't be that the person you are talking to has the power to inflict damage or is within a structure where they can simply ignore you or dispense pabulum. A democracy is based above all on wide-ranging conversation among equal citizens with hopefully widely accepted resolutions. Maybe some day in the US we will try a form of democracy within all of our organizations in which "conversations" are not one-sided with the possibility of punishment for even speaking. Now there is an idea for the authors to grasp.
Excellent Tool.......2007-08-30
So very true....we move to either silence or violence...why not have a tool to charter those waters to resolution without either silence or violence.
Book Description
BUSINESS COMMUNICATION: PROCESS AND PRODUCT is a time-tested, Web-supported, teaching/learning/testing system that delivers comprehensive resources. The text uses the 3-x-3 writing process to guide the user in writing effectively. Accurate, detailed model documents provide numerous examples for learners to emulate, and abundant activities and cases develop skills. The variety and depth of resources in both print and electronic media are unmatched by any competitor. Mary Ellen Guffey leads the market in providing instructors with timely, innovative, and continuously refreshed teaching tips and support through her Web sites, monthly newsletters, and conference presentations.
Customer Reviews:
Student review.......2006-10-19
My writing has improved 200% because of the information presented in this book. I am a junior marketing major at Northern Illinois University. This text is enjoyable to read with great visuals and equally interesting real- world examples. I will definitely keep this book. The skills learned from this book will guide me in my career for years to come. Thank you for writing this book and to my professor for choosing this book.
BUSINESS WRITING INSTRUCTION TAKES QUANTUM LEAP!.......2004-10-01
As a college business communication instructor and corporate writing consultant of 20+ years, I feel my career is about to take a quantum leap forward with my discovery of this magnificent compendium of materials. Mary Ellen Guffey has done ALL the hard work! Juicy, readable text: done. Riveting "inside" information on cool corporations: done. Web-based support? Manuals? PowerPoints? Videos? Done. Fresh writing prompts, some packaged with the research already done? Done. With my old text, I've been drowning in an attempt to supplement and update and enrich the dated material enough to keep it relevant and arresting. Now I'm finding that I have plenty of time to interact with students over their own writing and presentations. I've always felt one-on-one and small-group interaction to be a huge part of my mission as a classroom teacher. Thanks to Mary Ellen Guffey, I'm able to do more of it, while spending less time overall on take-home work. Thank you, Mary Ellen, from the trenches--not just for a marvelous tool, but for a whole toolbox full of them.
Perfect for the Classroom!.......2004-09-27
I am an instructor at a business college, and this textbook (along with the accompanying website for students) proved to be wonderful for use in the classroom. The chapters were lively (even for a four-hour lecture class!) and provided real-world details and examples. The website accompanying the textbook has plenty of extra information for classroom use, as well as activities that students can do to review chapters and test their grammar skills.
A Great Book for College Students.......2004-09-23
Business Communication: Process and Product has been the best textbook I have worked with. Everything is presented in a clear and reader-friendly manner. Of all the books I have had to purchase for my courses, this was well worth the investment. Even though I recently earned my degree, and am no longer taking classes, I am still benefiting from owning this book.
BC:PP is an instructor's dream!.......2004-09-22
I teach an entry level MBA class that focuses on Leadership and Communication. Previously, the text for this class was average to poor. I dreaded using it. Starting this semester, we're using Mary Ellen Guffey's Business Communication: Process and Product text. It's a dream! It's a joy as an instructor to have an academic text such as BC:PP that is (a) very applicable to real-world business situations, (b) easy and fun to read, and (c) filled with tons of great ideas for class and homework assignments. In addition, instructors can request support materials such as video, PowerPoint chapter reviews, chapter tests, etc. that save a TON of time and effort! I am truly enjoying using this book, as are my students. I'd HIGHLY recommend it for any undergrad or graduate level communication course!
Book Description
Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas–business people, teachers, politicians, journalists, and others–struggle to make their ideas “stick.”
Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? In Made to Stick, accomplished educators and idea collectors Chip and Dan Heath tackle head-on these vexing questions. Inside, the brothers Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the “human scale principle,” using the “Velcro Theory of Memory,” and creating “curiosity gaps.”
In this indispensable guide, we discover that sticky messages of all kinds–from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony–draw their power from the same six traits.
Made to Stick is a book that will transform the way you communicate ideas. It’s a fast-paced tour of success stories (and failures)–the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of “the Mother Teresa Effect”; the elementary-school teacher whose simulation actually prevented racial prejudice. Provocative, eye-opening, and often surprisingly funny, Made to Stick shows us the vital principles of winning ideas–and tells us how we can apply these rules to making our own messages stick.
Customer Reviews:
Get Your Story Straight And Revolutionize Your Marketing.......2007-10-05
Jake, a young entrepreneurial friend of mine in the IT industry , was not seeing the results he expected from numerous and inventive marketing strategies. He had tried online, print and direct marketing with marginal results. His business wasn't faltering but wasn't soaring either. So after a slew of marketing books he came across this one- and it was all I was hearing about from him until I read it myself and the light bulb clicked.
Just like you were interested in Jake's story other people like stories, they want to relate to you and your product but if they can't they will find a company that they can relate to.
Chip and Dan Heath give great examples every chapter on how to improve your "Stickiness" with simple strategies. The most important being their coined,
"SUCCES" acronym:
S simple - don't lose your core message in a lot of pomp and circumstance
U unexpected - make your idea jump out and grab people's attention
C concrete - keep it easy to grasp vs. mind boggling statistics or huge numbers
C credible - is your idea believable?
E emotional - people react to emotion and it creates an empathetic bond
S stories - story telling is an age old form of communication
I have been able to use "Made To Stick" concepts in my business with great results. I used to feel that stories in real estate investing wouldn't interest anyone but I knew from the book that stories were useful, if not crucial, in creating and growing a business. Now by using my customer's concrete feedback blended with their credible testimonials and sprinkled with a little emotion I am able transmit their core experience (what they got out of working with us an how it translated to their bottom line) to reach a greater audience.
Entertaining.......2007-10-01
This is a fun book, full of useful communication ideas. If you are in marketing or communications there is likely little here that is new. However, for the general reader this is a clear, simple summary of techniques to help you get your points across. They have the traditional way to remember their seven major ideas: SUCCESS. For example, the first "S" is to keep it Simple. This is actually better than it sounds because they drill down on the need to find your core message and they give you some ideas about how to do that. You can pick it up at the airport and it is short enough to read crossing the country.
Great Purchase.......2007-09-27
This was a terrific book at a great Amazon price!The book gives a tutorial on creating catch phrases that are impressive and memorable. I read it for use in my teaching ... we do want our students to remember things! My husbannd read it for use in his business, specifically for marketing and advertising. I saved $10 per copy at Amazon.
Fantastic! One of my favorite books of all time!.......2007-09-24
This is now one of my favorite books of all time. If you liked The Tipping Point and/or Blink, you'll love this one! Well written with lots of useful lessons and stories. I'm going to read it again as well as sign up for a training that the author is offering in Hartford on November 13th.
How make sure your ideas are heard.......2007-09-21
I wish I had this book 10 years ago. It is a great read, with lots of tips and techniques on how to get others to recognize and listen to your ideas.
Amazon.com
This grandfather of all people-skills books was first published in 1937. It was an overnight hit, eventually selling 15 million copies. How to Win Friends and Influence People is just as useful today as it was when it was first published, because Dale Carnegie had an understanding of human nature that will never be outdated. Financial success, Carnegie believed, is due 15 percent to professional knowledge and 85 percent to "the ability to express ideas, to assume leadership, and to arouse enthusiasm among people." He teaches these skills through underlying principles of dealing with people so that they feel important and appreciated. He also emphasizes fundamental techniques for handling people without making them feel manipulated. Carnegie says you can make someone want to do what you want them to by seeing the situation from the other person's point of view and "arousing in the other person an eager want." You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, "let the other person feel that the idea is his or hers," and "talk about your own mistakes before criticizing the other person." Carnegie illustrates his points with anecdotes of historical figures, leaders of the business world, and everyday folks. --Joan Price
Book Description
YOU CAN GO AFTER THE JOB YOU WANT...AND GET IT! YOU CAN TAKE THE JOB YOU HAVE...AND IMPROVE IT! YOU CAN TAKE ANY SITUATION YOU'RE IN...AND MAKE IT WORK FOR YOU!
For more than sixty years the rock-solid, time-tested advice in this book has carried thousands of now famous people up the ladder of success in their business and personal lives.
Now this previously revised and updated bestseller is available in trade paperback for the first time to help you achieve your maximum potential throughout the next century! Learn:
* THREE FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
* THE SIX WAYS TO MAKE PEOPLE LIKE YOU
* THE TWELVE WAYS TO WIN PEOPLE TO YOUR WAY OF THINKING
* THE NINE WAYS TO CHANGE PEOPLE WITHOUT AROUSING RESENTMENT
Customer Reviews:
Life's a Stage..........2007-09-30
Wow..."A Reader" seems extraordinarily bitter...
Every day you go to work, you are on a "stage"...as in "It's show time, folks!" The working world is highly competitive, and a necessary tool to all but guarantee your success is deception. This book/author teaches the art of deception. Whether or not the reader chooses to use this information to his/her advantage is a matter of personal choice.
This book has a purpose, and successfully presents that purpose, hence the four-stars...
BORING.......2007-09-18
...I put the book down after 3 chapters, and haven't picked it back up since. Go with "7 Habits..." by Covey and/or "The Four Agreements" (Author skips my mind)
Impressive!.......2007-09-09
I finally can win many friends and influence people! Another bestseller that I recommend - How to be a Super Hot Woman: 339 Tips to Make Every Man Fall in Love with You and Every Woman Envy You
Interesting book.......2007-09-09
We dont realize that many people want the same things that we do.I purchased this book to become more social. I have learned more than I expected.
Great!.......2007-09-09
Timeless advice and a charismatic delivery make this book enjoyable and likely to be acted on and revisited throughout your life. It will open your eyes wider, and give affirmation to mankind. Some reviews are all rah-rah, but I find the book is at times gleefully manipulative and uses only the best examples of its principles in action -- there's no guarantee you will make that sale, or that person will become your friend -- but it is worthwhile information and certainly is inspiring. It's definitely worth the price, and if you order through Amazon, it was a five star shipment for me.
Book Description
Updated to include new communication technology and its unique issues
For more than 50 years, The Gregg Reference Manual has been recognized as the best style manual for business professionals and students. The basic rules that apply to the most frequent problems are covered as thoroughly as the fine points of the problems that occur less often. The colorful examples and illustrations offer easy-to-follow models to help resolve the difficulties encountered in everyday communications from e-mail messages to formal reports. New features include:
- Up-to-date coverage on dealing with online source material and precautions to observe when citing electronic material
- New searchable index: the website accompanying the book allows the reader immediate access to definitions and information on specific topics
- Updated e-mail rules and expanded plagiarism coverage to meet the needs of changing technology
Customer Reviews:
Gregg Manual.......2007-07-25
The Gregg Manual is outstanding and any office worker - whether secretary or the boss, needs it to be sure that letters and documents are perfect. It's a little pricey but worth every penny.
Not For Beginners..........2007-06-12
This book is not really geared for the beginner; it is for those who have a decent/modest/working command of the English writing/language with a basic understanding of sentence structure but need tweaking here and there to help perfect their skill. It covers EVERYTHING from punctuation, tense and subject agreement, spelling, word use--everything that goes into writing. The book is very busy in that it is LOADED--it covers everything you need to write properly/correctly. The book's section-numbering-system might be a bit of a tickle, but give it a scratch and you'll be on your way. The numbering system helps you locate/move from one area of grammatical treatment to another quickly; it allows this full coverage monograph to be printed into a portable size book. There are no "filler text", no speeches, no stories, no editoralizing--just concise writings on proper writing. It also provides clear examples, valuable notations, and alternative sentence formations. You WILL get your $ worth! (I didn't have time to check the book for this review, so mistakes are mine. ;>)
Great General Reference for Writers and Editors.......2007-05-09
I am a medical editor so my Bible is the AMA guide, but I needed a more general reference for my regular grammar/English queries. A co-editor who has been relying on and loving his Gregg Manual for years recommended it to me. His recommendation proved most helpful because so far, this book is great. I have yet to have a grammar question the Gregg Manual couldn't answer. It's great for editors and writers regardless of industry, and would be helpful for students as well.
A "Must Have" office tool.......2007-03-30
It is a great tool for a professional looking document or letter.
DOE Office Managers.......2007-03-19
This guide is used by DOE Office Managers in our daily work. Great Reference!
Book Description
In just the last few years, traditional collaboration—in a meeting room, a conference call, even a convention center—has been superseded by collaborations on an astronomical scale.
Today, encyclopedias, jetliners, operating systems, mutual funds, and many other items are being created by teams numbering in the thousands or even millions. While some leaders fear the heaving growth of these massive online communities, Wikinomics proves this fear is folly. Smart firms can harness collective capability and genius to spur innovation, growth, and success.
A brilliant guide to one of the most profound changes of our time, Wikinomics challenges our most deeply-rooted assumptions about business and will prove indispensable to anyone who wants to understand competitiveness in the twenty-first century.
Based on a $9 million research project led by bestselling author Don Tapscott, Wikinomics shows how masses of people can participate in the economy like never before. They are creating TV news stories, sequencing the human genome, remixing their favorite music, designing software, finding a cure for disease, editing school texts, inventing new cosmetics, or even building motorcycles. You'll read about:
• Rob McEwen, the Goldcorp, Inc. CEO who used open source tactics and an online competition to save his company and breathe new life into an old-fashioned industry.
• Flickr, Second Life, YouTube, and other thriving online communities that transcend social networking to pioneer a new form of collaborative production.
• Mature companies like Procter & Gamble that cultivate nimble, trust-based relationships with external collaborators to form vibrant business ecosystems.
An important look into the future, Wikinomics will be your road map for doing business in the twenty-first century.
Customer Reviews:
Great Book to Read.......2007-10-02
Wikinomics: How Mass Collaboration Changes Everything
As I refresh my professional career for the second decade of the 21st Century, I decided ro read this book, and I was not wrong. This is a most read book for everyone that's looking to stay relevant in the digital economy and the disrupting collaboration paradign. I highly recommeded.
Good, but not critical enough and scores high on the buzzword-meter.......2007-09-12
The book gives a quick tour of the new collaborative ways in which people aggregate and process information. It points out that collaboration can also be applied to produce new 'stuff', outside of software and even applying to manufacturing. It makes for interesting reading for people who a) know something about open source and want to know about its business implications and b) managers who don't know about open source/collaboration but would like to.
It is, imho, less interesting for those who want in-depth answers to the real thorny _business_ problems around open-source. I.e. How to make money at it, if you want to. It hints at important questions such as rewarding the community at large, not losing the family jewels as you open up, etc. Unfortunately, it never quite gets down to specific recommendations beyond "you have to find the right mix of proprietary vs. open source IP".
Not to criticize it overmuch. Wikinomics often jars your thinking with insightful nuggets. For example, it cites Goldcorp as the example of a mining company which opened up its secret prospection data to outsiders. Wikinomics, probably rightly, uses that as a counter-intuitive example of enlisting external help for a type of company that never shares that kind of data. Hmmm, why not share? If the prospection data applies to land on which only your company can operate, isn't that a pretty safe gamble? I don't know, really, but the point is that the anecdote makes you think of things differently. Same with IBM's success at getting a new OS (Linux)almost for free, while gathering goodwill from the community and genuinely collaborating. How far Big Blue's embarrassing anti-trust proceedings seem now...
Less helpful is Wikinomics' recurring use of cherry-picked anecdotes by sector, rather than a broad analysis of various businesses. First of all, it rarely compares its chosen 'smart companies' to their competitors. Yes, BMW is opening up. Does that make their cars any better? How is their stock doing? vs. Toyota? How is their reliability? How innovative are their cars?
Red Hat is a huge success story in Linux, but its dominance also highlights the relative failure of other Linux vendors. No explanation is given for that - network effects? first mover?
I would have welcomed some case studies of failures for big corporations in opening up. What caused those failures? What can be learned from them?
Google is also cited as a big example of openness. That is only partially true and could have served to highlight the necessary(?) split between proprietary information and public openness. Google opens up its APIs and the search is certainly free. I am a big fan myself. However, they have not chosen to release much code back to the community (cf. MapReduce) , mostly by sidestepping the GPL because they don't distribute their software. Their choice, and probably motivated by good business logic. Apple also walks a fine line between leveraging open source and keeping its business very much a secret.
This is just the kind of case studies Wikinomics could sink its teeth into, but it spends way too much time gushing over all the boundless possibilities of collaboration.
Conclusion: a good eye-opener but take it with a grain of salt. Note that my perspective is that of a developer interested in open source _and_ business profits.
An interesting read........2007-09-04
I liked this book, and it opened my eyes to many other "community-driven" technologies/companies. While I thought a lot of the ideas were very "common sense", it was well written, and had some great anecdotes. I recommend this book for anyone interested in social networking, building communities, etc.
The community is the company.......2007-09-02
Wikinomics is about opening your company to the world where communities come together, individuals share ideas, intelligence, peer produce, innovate; the communities are driven primarily by self-motivation or respect from peers. The idea is awesome; the authors are right that this is a new era; some of the most successful companies in the world use wikinomics; the most successful Internet companies are based upon it. The companies cost is dramatically cut, they become trustworthy, and individuals create what they want.
But the book is almost irritating to read. They paint a world where wikinomics is practically perfect, where the communities created by the company are utopian, and the companies who refuse the wikinomic ideology as evil. According to the authors, the companies that don't jump on the bandwagon will ultimately fail because they can't compete with speed and innovation that wikinomic companies can produce (compare wikipedia with any encyclopedia).
The reality is the communities created are often not egalitarian. Digg is a good example -- the community is driven by a faction of a top 100 users who control the front page content, any article or comment outside the digg mindset is quickly buried, and websites have been created where you can pay to get dugg.
In addition, the book ignores wikinomic companies who have failed completely or to a large extent (amapedia, a million penguins, la times wiki editorial, the thousands of 2.0 clones) and they give the reader no idea how to start a successful web 2.0 company. The book is also too long and each chapter adds little to the last. The entire book is read in the first chapter.
While I feel companies opening up to the world is an awesome concept and many of the ideas in the book are right, I would have preferred a more balanced book which makes this book unsatisfying. In the end, I still question whether wikinomics is just a bubble going to burst.
Required reading for Strategic Thinkers.......2007-08-29
In this interesting and example filled book, Authors Tapscott & Williams explore how convergence of the New Web (technology) and the Net Generation (demographics) have reduced transaction costs within the knowledge economy (or the knowledge element of the industrial economy) to create or allow for mass collaboration. Citing four (4) principles underlying this mass collaboration - openness, peering, sharing, and acting globally - they identify seven (7) trends that are transforming existing business models and challenging leaders to create entirely new business models.
1. Peer Production - building intellectual property bit by bit thru open source
2. Ideagoras - buying and selling solutions to problems / research
3. Prosumers - new product design by consumers/users (think hackers)
4. New Alexandrians - sharing science / thinking on a massive scale
5. Platforms for participation - global stage for partnering to create value and build new businesses
6. Global plant floors - transport technology across borders/organizations for local fab labs
7. Wiki workplaces - really workspaces, where playgrounds replace more traditional business processes
While one may argue with the distinctions between these seven, somewhat overlapping trends, the authors provide ample examples to stimulate thinking and help the reader see how this new world might be integrated into current business models or force us to create new ones. This book is recommended as required reading for anyone responsible for strategic thinking - for themselves or for their business.
Amazon.com
We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman
Book Description
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
Download Description
"What is a difficult conversation? Asking for a raise. Ending a relationship. Saying ""no"" to your boss or spouse. Confronting disrespectful behavior. Apologizing. Conversations we dread, and often handle clumsily as a result, are part of all our lives: in boardrooms and family rooms, across the negotiation table and the dinner table. Now, Difficult Conversations teaches us how to handle these dialogues with more success and less anxiety. How does it work? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up--and a few key adjustments can make all the difference. * The role of emotions--ours and theirs * The impact of what is said and what is not said * Why admitting our mistakes will put us in a stronger position * The truth behind the myth that women are better at expressing their emotions than men * How to respond productively in the face of personal attacks Who is this for? Filled with examples from everyday life, Difficult Conversations is certain to be an instant and lasting classic for families, neighbors, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more. Who are the authors? Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and at the Harvard Negotiation Project. They have consulted to countless businesspeople, governments, organizations, and communities including all parties to the negotiations on constitutional transition in South Africa; school teachers in Medellin, Colombia; and community leaders and the police department in Springfield, Massachusetts. They lecture throughout the world and have written on negotiation, conflict resolution, and communication. Bruce Patton is co-author of Getting to Yes."
Customer Reviews:
Will you ever have a hard conversation? Sure, you will! Read this book first........2007-09-21
This little book can be a great help. We all have avoided conversations we knew were going to be difficult. Often not talking made things worse, so as things became intolerable we had the discussion and things got even worse. These authors break down the inner structure of difficult conversations and how we often mishandle them. They then show us the ways in which we can turn this into a constructive process that brings more understanding, greater cooperation, and learning that will help avoid repeating the difficulties in the future.
Certainly, I can't recap the whole book in this little review, but I especially like their concept of three conversations happening within each difficult conversation. They are the debate over what happened, the feelings conversation, and the identity issues. In the what happened conversation the problem is that each side assumes it knows the truth, that they know the other party's intentions, and that they know where and how to assign blame. Of course, all this is a fiction and a waste of time. It does nothing to fix the situation or improve the process to avoid the problem in the future. The book then shows you how to have a constructive approach to the same problem. Excellent stuff!
The authors are part of the Harvard Negotiation Project and has a foreword by one of the authors of the famous book, "Getting to Yes". The book is concise, but full of very good information. I recommend it very much.
Reviewed by Craig Matteson - Ann Arbor, MI
Difficult converations.......2007-09-17
this book is well worth the read,
it is easy to get throught, and does not repeat itself.
You want to read the whole book.
nancy carlson
great read.......2007-08-27
This book is used as a textbook at the Harvard MBA. Good tool for those messy conflicts
Best Book on Communication.......2007-08-24
This is the most useful and comprehensive compendium of effective, research validated, communication concepts I have ever seen in one book. Useful for anyone who speaks with other humans, especially significant others, business colleagues and teenagers. If you are a coach, this reading is required. Difficult ideas presented in a way that makes them easy to understand and easy to apply.
Quality of Life Must Read.......2007-08-04
Difficult Conversations, by Stone, Patton, and Heen, is a foundational book in the literature of holding difficult conversations in purposeful ways. I have read it often and use its principles in my teaching and in daily life. Underlying its principles is the simple understanding that we can get better at listening, talking, and acknowledging what is actually going on in our relationships; that we create the reality of our lives by the ways in which we talk about it; and that one conversation at a time, we can choose to work with the energy of conflict instead of avoiding it. There are many good books on this topic. I suggest reading them all, starting here.
Judy Ringer is the author of Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict
Book Description
Improve your presentationsand increase your impactwith 50 powerful, practical, and easy-to-apply techniques for Microsoft PowerPoint. With Beyond Bullet Points, youll take your presentation skills to the next levellearning innovative ways to design and deliver your message. Organized into five sectionsDistill Your Ideas, Structure Your Story, Visualize Your Message, Create a Conversation, and Maintain Engagementthe book uses clear, concise language and just the right visuals to help you understand concepts and start getting better results. Not just a how-to for PowerPoint, this book will help take your presentation skills to the next level! Features 50 innovative, easy-to-apply techniques to help you clarify, visualize, and present your ideas using PowerPoint. Author is a leading presentation-skills consultant. Targeted for intermediate to advanced level users of PowerPoint who are looking to stand out from the crowd and make sure people remember what they say.
Customer Reviews:
Clear guide for creating effective presentations .......2007-08-24
Microsoft PowerPoint changed the world of presentations by simplifying the process of creating a computerized slide show. Alas, over time people started squeezing too much information into every slide and using the preinstalled generic titles. PowerPoint's simplicity let people forget the purpose of presentations: to persuade or to inform without being boring. Cliff Atkinson shows you a creative way to build a good presentation without falling into the PowerPoint template trap - tell a story instead. At present, he provides a free template, storyboard formatter and story guide at sociablemedia.com that adds value to the book, which refers to these resources repeatedly. We recommend this to anyone who gives presentations.
I've used this method and it works.......2007-07-25
I borrowed it from the library and I am going to purchase it for my personal business library. I think that this is a great resource book. I decided to try this method since I do a presentation about once a month to pharmacists. This book helped me to organize my thoughts and present the material in a logical manner. I am in the health care industry and the people I present to are used to seeing bullet points BUT they are bored with it. For those that think the information here won't work, I say give it a try before dismissing it. You may find that your audience doesn't want as many bullet points and facts as you think and that you are a breath of fresh air in doing something new and innovative with your presentations. And remember you can put all of that information from your bullet points in the notes pages and print that out for them.
Don't understand what others see in it.......2007-07-07
I was disappointed having bought this book based on good reviews, so here's my review:
1. The author provides just one tool for one particular type of presentation: "pitch an idea to your bosses". The tool is a 3-act presentation using few words and more graphics and presenter narration.
Although a good tool for some presenters and some presentations, I can only see myself using this in 10-20% of my presentations.
2. Because the author refuses to explore other methods, the book becomes very repetitive and too detailed going on about the same points all the time.
3. Because of this, this is certainly not a book to keep for reference.
4. ...unless you are a total PowerPoint novice and computer-illiterate and want to read a step-by-step instructions about how to resize and crop images in PowerPoint, etc.
5. This is the first book by Microsoft Press I read and I was shocked at the obvious attempts throughout the book to advertise other marginally-related Microsoft products.
The book description says: "Targeted for intermediate to advanced level users". I would never recommend this book to anyone but absolute beginners and even then there must be better books.
The intermediate user should really just browse the first couple of chapters to get the basic idea (1. set the scene 2. show the conflict 3. resolve the conflict) in a bookstore and then decide for himself if he really wants to waste money on something which can easily be summarized on one page.
Better Presentations.......2007-07-05
I've been doing presentations since the BP (before Powerpoint) era and I have a structure that I've used since the beginning. This book caused me to rethink my approach, and, after using it on several recent presentations, I have to say it is a change for the better. Highly recommended if quality communications is your goal.
a very, very helpful book on creating effective presentations.......2007-07-03
While I didn't adopt the 3 > 3 approach Atkinson suggests, I really took to heart his idea of replacing wordy, boring slides with those with only a title (a concept, expressed as a sentence) and high-impact relevant graphics. As a result, I created a six-hour workshop (on personal productivity) that contained a total of five bullets (out of 130 slides). I also created - from the same slide show - a prose booklet that participants take home. Very useful.
More at: What a difference a framework can make
http://ideamatt.blogspot.com/2007/04/what-difference-framework-can-make.html
Book Description
The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country
In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential.
Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. He'll tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness."
If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.
Customer Reviews:
Luntz's "1984".......2007-09-30
If you want to know how you are being manipulated, Frank Luntz will tell you how he does it in his candid book.
Clear. Concise. Comprehensive........2007-09-28
Dr. Luntz illustrates his 10 Rules of Effective Language in the subtitle of his book Words that Work: It's Not What You Say, It's What People Hear. His 10-rule, 10-word system proves the power of language.
Disturbingly accurate examples show the impact and importance of language. What gets wired in us and why? What moves us emotionally? What makes us spend? What connects us? Words are ripples.
Lutz reveals how we get so caught up in words that we fail to communicate. Consider leaders who speak in alphabet soup and spoil our language and understanding.
Like fine embroidery, words follow design; and design is seen differently by everyone with eyes.
Using case studies as examples, Luntz makes points about how passage of time affects words, how disordered words can cause dissension and how new words shade new meanings.
Most of all, he states, what we say is who we are. He's right. Think about it.
Rebecca Jacoby, copywriter
www.afewchosenwords.com
www.beckyjacoby.com
Brevity as an Effective Communication Skill (would that it were!).......2007-09-10
Mr. Luntz sites brevity as an effective communication skill, yet he goes on and on and on with his examples and repeats himself throughout the book.
He uses the book as a vehicle to promote his Republican platforms, which is boring and annoying.
He is a little impressed with himself and is not afraid to share that with the reader. An especially distasteful example of this is his self-serving introduction about performing for Democrats and celebrities at Ariana Huffington's home.
He tries to imitate Steven Levitt's style of writing but he's just not that interesting or cool.
WORDS THAT WORK.......2007-09-08
"Words That Work: It's Not What You Say, It's What People Hear" by Frank Luntz is a modern day "how to win friends and influence people" for the 21st century. "Words That Work" is a good book but the best part is the '10 Rules of Effective Language' in the first few chapters, which is basically the whole point of the book.
You may not want to read the other chapters because the book does surprisingly focus also on how businesses can use words. You can pretty much ignore the Publisher's Weekly criticism that this book is partisan. Luntz sights good and bad examples of communication from both Democrats and Republicans. His first anecdote deals with giving a seminar at Arriana Huffington's home for the Hollywood Elite!
People who don't care about politics or business will probably get bored with this book. But if you only get half-way through the book you will be convinced that "It's Not What You Say, It's What People Hear".
"MoveOn.Org" Democrats who try to smear the lessons Frank Luntz gives in this book may do so at your own peril.
If you want to communicate better, buy this book.......2007-09-07
Great book from a man who knows how to communicate. Don't let tags such as 'conservative' or 'Republican' prevent you from basic truths about communicating more effectively. Frank Luntz knows what most politicians, business people and marketers do not: It's not about them, it's about your audience. Or to put it more effectively, "It's not what you say, it's what people hear."
If you want to become a better sales person, a better pastor, a better politician, a better leader, or a better communicator then buy this book. If you have the greatest idea in the world but can't tell people what it is, it's worthless. If you have a vision but can't get other people to follow, you will never lead.
For me, this book boils down to one word: Results.
Frank Luntz writes a great book to help anyone who wants to communicate better.
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