Skills for New Managers

Book Description

Skills for New Managers will include hands-on information on the following key topics: hiring new employees by asking the right questions; delegating work efficiently; dealing with the stress that comes with a management position; communicating effectively with your employees; how to master mentoring, leadership, and coaching styles. These books will be rich in practical techniques and examples, each book will supply specific answers to problems that managers will face throughout their careers. Skills for New Managers will detail specific techniques and strategies that managers can use to smooth their way into a management position, from hiring to delegating. The series will also continue its user-friendly, icon-rich format, which is designed to be easily digested for managers at all levels of the organizational hierarchy. Books in the series will also feature short, snappy chapters, bulleted lists, checklists and definition of terms as well as summaries at the end of every chapter.

Customer Reviews:

First steps to the world of management.......2006-02-28

I work for a book summary company. One of the books selected for summary is this book.

Author Morey Stettner handles a relatively new subject of initiating those who have ascended the Managerial throne. While there are many management books that outlines theories and principles by the dozens, inducting new managers into the process for acquiring Managerial proficiency through practical steps will indeed be of great help to `upstarts' and `novice'. What makes this book valuable is that it covers some of the most crucial areas of managerial effectiveness, viz., speaking listening, responding and disciplining. Using illustrative examples the author guides us through the basic managerial elements that one can immediately identify with and implement. The book rings true more so for the insightful approach to the topics and the clarity with which the points are espoused. You would be motivated to apply the various steps outlined as you will find them highly realistic and feasible to adopt. This is where the book rules high I feel. For those executives `waiting in the wings' or `wannabes' or even Management students, this book should really be a boon to read and execute. Indeed this book is like a blueprint for ushering us through the first steps into the world of management. Even top managers who are ever willing to learn can draw useful lessons and widen their horizon of knowledge. No doubt it is a useful book for any reader laying his/her hands on it.

A great book any manager.......2005-08-25

This is a must have book for any one just promoted to a manager or even an effective team member who wishes to go to managerial or people management jobs. This book can also be a good resource for those who are managers for long time but never had good mentor or training.

Packed With Knowledge!.......2001-03-30

Most of us developed our management skills, or lack thereof, in the same way: through trial and error. But Morey Stettner's new book will give anyone freshly promoted to the ranks of management a valuable head start by spelling out practical steps that new managers can take to be effective. For all of you old-timers, reading this book will induce a near constant mental stream of "I wish someone had told me that when I was starting out." For example, Stettner's first step, writing out a basic plan of how you want to manage your subordinates, might at first seem a bit naïve to veterans. But consider this point: How much time did you spend thinking about the techniques you would use in managing people before taking over your first managerial assignment? The probable answer is not much. In a clear voice laced with illustrative examples, Stettner covers the critical skills managers rely on every day: speaking, listening, criticizing and disciplining. For his insightful treatment of these topics, we [...] recommend this book to managers new and old, employees and students of management - But then again, aren't we all?

Very Complete....Almost.......2000-07-14

This book is well written and nearly perfect for those transitioning to a management position with little time to spare. I found it to be well organized and concise, highlighting good common sense principles to remember when you take the helm of your new position. It addresses many of the common stereotypes and pitfalls new and experienced managers encounter. The book does fall short of one of the back covers claims about hiring. Nowhere within it's pages does it discuss hiring strategies or interviewing skills. This was disappointing and a critical piece missed by the author.

The New Executive Assistant: Advice for Succeeding in Your Career

Average customer rating:

Disappointed
Outstanding insights from a former top assistant!
Interesting Read
Talk About Ironic!
Ms. Duncan has written a mentoring masterpiece!

The New Executive Assistant: Advice for Succeeding in Your Career
Melba J. Duncan
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

General | Job Hunting & Careers | Business & Investing | Subjects | Books

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Secretarial Aids & Training | Business Skills | Reference | Subjects | Books

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Similar Items:

Building a Partnership With Your Boss: A Take-Charge Assistant Book (Take-charge Assistant)
Be a Kickass Assistant: How to Get from a Grunt Job to a Great Career
Administrative Assistant's and Secretary's Handbook
The Valuable Office Professional: For Administrative Assistants, Office Managers, Secretaries, and Other Support Staff
Become An Inner Circle Assistant

ASIN: 0070182418

Book Description

Today's executive assistant has become a crucial member of every organization's support staff--a key business ally with diverse responsibilities, from overseeing employees to making strategic decisions. Here is the first step-by-step guide specifically designed to help you thrive in this fast-paced profession. Developed by nationally-known business consultatnt and author Melba Duncan, this leading-edge resource provides all the up-to-date information you need to manage information technologes, deal effectively with abrupt organizational changes and office politics, handle stress, resolve conflicts, motivate workers and forge a team mentality, master public relations and the media, capitalize on opportunities emerging from corporate restructuring, and more.

Customer Reviews:

Disappointed.......2007-03-20

This is another example of hearing "the same ole stuff." Can't some author get origional? This was so elementary and certainly not "NEW" information, as the title suggests.

Outstanding insights from a former top assistant!.......2004-07-01

This book has helped so many people! It's perfectly brilliant.

I think it's insane that reviewers are commenting on publisher's type-o's instead of commenting on how significant this book really is. Obviously, Ms. Duncan proofed her own book and after meeting Ms. Duncan at an event, I mentioned the reviews about the errors in the book. Ms. Duncan and her staff has tried desperately for years to demand that the book be reprinted. Some things unfortunately are out of one's hands, and I recognize this after years of being a journalist. Look at the NY Times! And every other book on your shelf! They all have errors!

Ms. Duncan has been instrumental in the salary increases, and gaining recognition for this truly unique role! I recommend this book to anyone in the role or considering it!

Interesting Read.......2000-07-19

I thoroughly enjoyed Ms. Duncan's book. I found it an easy read, packed with lots of excellent information.

As with the other reviewer I was extremely disappointed in the skills test in the back of the book. Missing questions, answers to questions that weren't printed.

I wonder if Ms. Duncan has read her own book? Did she review the skills test information in the back before it was published? If the fault lies with the publisher, I hope she got her money back. I also hope she'll do a re-print with the skill test corrected because I found it very helpful in identifying weak areas in my own skill set.

I've been an Executive Secretary/Assistant for the past ten years. Often a good assistant is taken for granted. I appreciated Ms. Duncan's affirmation that my job is more than a job, it's a career and that not just anyone can be a good assistant.

If you can get past all the problems with the skill test in the back of the book, I think you'll find the content extremely interesting, insightful, and motivating.

Talk About Ironic!.......2000-05-11

I just finished reading this book about the "new executive assistant". Of course it emphasizes attention to detail, checking your work, accuracy, etc. Upon completing the extensive skills test in the back of book, I was horrified to find the following blatant errors: 1. In the vocabulary section, the questions skip from #56 to #61, yet in the answer section, these questions do appear. 2. The proofreading section fails to point out periods that are missing at the end of two sentences. Here's the kicker: 3. When I went to check my answers for the spelling section, I discovered that there were only two answers out of 110 questions. To top, there were answers for #110 - 122, which didn't exist in the first place.

OK, can anyone find a proofreader at McGraw Hill to catch these types of errors? How can anyone take this book seriously? The other person who reviewed this book obviously did not read the whole thing. What a disappointment! I do recommend another book that I read. It's called The Valuable Office Professional by Michelle Burke. She is right on the money. There are some more in-depth self-evaluation tests, which go much further than vocabulary and grammar skills. I also got some information about her consulting service, which I am trying to convince management our company needs. That's my summary of this book. Good luck with your administrative careers no matter who you are or where you live!

Ms. Duncan has written a mentoring masterpiece!.......1999-02-06

"The New Executive Assistant" is a must-read for aspiring or seasoned executive assistants, their bosses, and everyone in between.

Ms. Duncan doesn't just advise you to develop a proactive rather than a reactive approach to your administrative career, she guides you to discovering both what you want out of life and what your career can provide. She covers all the important bases for surviving in today's fast-paced world: learning to adapt to change (technical and cultural); mastering the fundamentals of communicating what you really mean; tapping into your management and leadership potential; handling both yourself and others in conflict situations; promoting yourself, your boss, and your company; and regaining your spiritual "center". Most importantly, however, Ms. Duncan asks wether or not you are cut out to be an executive assistant. Life is too short to just have a job; whatever it may be, find a career that works for you, challenges you, and fits your personality.

Book Description

This straightforward and practical guide outlines a strategic approach to public involvement in government decision making. Prepares public managers for the difficult task of involving citizens more fully in the affairs of government while maintaining effectiveness and efficiency. Written in easy-to-understand terms, Public Participation in Public Decisions presents the Effective Decision Model of Public Involvement that managers will find to be an invaluable asset when making decisions about when and how to involve the public.

Customer Reviews:

Public Participation: A Contingency Framework.......2002-12-14

Public participation in public decisions has been an enduring theme promoted by both public administration scholars and practitioners, behind of which has been a fix belief in its positive impact on the quality and responsiveness of public decisions, implementation efficiency and cost-effectiveness, and its potential to unchain the power of public ideas and to develop a strong sense of civic engagement-a subsistence for broader and intense practice of democracy. Beginning with the Great Society legislations of the 1960s that required maximum feasible participation of communities in development projects, the sensibility in favor of a broader public participation has turned to be a mandate. Unorthodox public administration currents, including New Public Administration of the 1970s and 1980s, and New Public Management of the 1990s, have consistently called for broader and engaged public participation in the hope that broader public involvement would bring about wide-ranging benefits, some of which have been mentioned in the preceding lines.

Though fed by a religious-like persuasion, most of the early scholars in the trench of public participation neglected or failed in developing a contingency model of public participation that would help public managers to analyze the context of public participation so that a productive, engaged and distortion-free dialogue process accompanied by public participation could be planned and achieved. Deprived of a fully understanding of a productive public participation process, first public participation initiatives taken by public managers proved to be frustrating for both undertaking public agencies and aspiring community participants.

The book I am reviewing is really such one that comes up with a contingency framework for public participation that thoroughly inquires into "when and how" questions of public participation, with having a number of productive, well-crafted, and context-dependent strategies and recommendations.

Public Participation in Public Decisions is organized around ten major chapters. In the first three chapters of the book, Thomas (1995) gets readers to three points. First, the author criticizes the orthodox public administration theory due to its lack of enthusiasm for public participation; second, justifies the necessity for public participation with numerous reasons; and finally, points to the importance of finding a "practical" approach to public involvement for making it really work rather than keeping it as "rhetoric". From the fourth to the eight chapters, Thomas (1995) explains the important parameters in public participation process. The parameters point out the critical decision points as to when and how public administrators should involve citizens in public decisions. In the ninth chapter, Thomas (1995) pays attention to the new forms of public involvement including ombudspersons and action centers, co-production and volunteerism. The tenth chapter includes a summary view and concludes with some recommendations to the public administrators for them to be effective in the age of public participation and involvement.

The Effective Decision Model Thomas (1995) advances throughout the book rests on the organizational participation process developed by Vroom and Yetton (1973). Thomas (1995) proposes five options for decision making: (1) autocratic or autonomous decision-making, with no public involvement or influence; (2) modified autonomous public decision making in which the manager seeks information from segments of the public, but decides alone in a manner that may or may not reflect the group influence; (3) consultative decision making, with a limited but significant public role; (4) segmented public consultation in which the manager shares the problem separately with segments of the public, getting ideas and suggestions, then makes a decision that reflects group influence, and; (5) public decision making, with the extensive influence of a decision made jointly by the manager and the public (p. 39). To make the long shorter, two points are important. First, public participation does not suggest, all the time, direct and bodily involvement of public. Second, the influence of public increases as the public manager moves on from the first to the fifth option.

For the question of which decision-making option public managers should opt, Thomas (1995) develops mainly two parameters: the need for quality and the need for acceptability of a decision. In cases when the technical standards and requirements (quality) outweigh the acceptability of public decision by community, Thomas (1995) recommends some degree of public participation, otherwise, an increasing degree of public participation. In cases where the need for decision quality and decision acceptability are equally important, the author recommends a number of decision options to be used in combination. In addition to the two main parameters, there are a number of other questions that would help public managers to analyze the context, for example, such as the structure of the problem, composition of the relevant public, and conflict or agreement within the relevant public. Thomas (1995) draws so meticulously a framework out of his assessments contingent on the combination of different contextual circumstances that appear in the book as configurations.

I do not take all the "configurations" to the letter to presume the book as a cook-recipe, however, in the book's entirety, I sense them to be really helpful and thought provoking. I recommend patience before turning theoretical understandings into normative roadmaps. This book should encourage the reader to re-configure and re-interpret the parameters and contextual specifics in creative ways, and to add new ones.

Robert Denhardt, in his praise for Public Participation in Public Decisions, remarks that this book "sets the stage for a revitalization of democracy at the local level", and I agree with him. I believe only lamenting for democracy is not enough for making it work. Democracy needs not just a set of normative propositions and institutions but also a number of well-crafted strategies that address the context (see, i.e., Barber, 1984; Forester, 1989; Flyvbjerg, 1998) that would push democracy along. From this angle, Thomas' book is surely a treasure, not only for it demonstrates the challenges ahead but also for it comes with something that can be helpful for "helping" to decide what to do next.

I would highly recommend.

Manage I.T.: A Step by Step Guide to Help New and Aspiring IT Managers Make the Right Career Choices and Gain the Skills Necessary
Average customer rating:

Good for managers with staff

Does "Manage I.T." help one manage I.T.?

IT Management Mentor in a Bottle

Could be more indepth

At last a transitional coaching tool for IT managers

Manage I.T.: A Step by Step Guide to Help New and Aspiring IT Managers Make the Right Career Choices and Gain the Skills Necessary
Joe Santana , and Jim Donovan
Manufacturer: Lahaska Press
ProductGroup: Book
Binding: Paperback

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
Management | Management & Leadership | Business & Investing | Subjects | Books
General | Computers & Internet | Subjects | Books
Similar Items:

IT Manager's Handbook: Getting Your New Job Done (The Morgan Kaufmann Series in Data Management Systems)

Leading Geeks: How to Manage and Lead the People Who Deliver Technology

The IT Manager's Survival Guide

IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures

IT Services Costs, Metrics, Benchmarking and Marketing

ASIN: 0965053490

Book Description

Manage I.T. helps newly promoted IT Managers and candidates considering the leap into IT Management keep their careers on a successful track. Every year thousands of companies promote star technical performers into IT Management roles. These newly minted managers start out with enthusiasm and high expectations. What happens in most cases, however, is that shortly after their promotions, these formally confidant and stellar workers become less than stellar and unhappy managers. The good news is that there are steps you can take to prevent this career derailment from happening to you.

If you want to make sure that a career in IT Management is the right choice and want to know what you can do to quickly move toward sustainable peak performance, you need this book.

Customer Reviews:

Good for managers with staff.......2006-03-15

I have to admit, I'm an aspiring IT Manager that purchased this book as a "look out for.." and clues to develope my managment skills.
I was a little disappointed when I found out that the first 3-4 chapters cover how to manage people and how to hire people. The last 2-3 chapters were the only things that applied to me (since i do not manage a staff). I guess I'm more looking on the how to manage your users then the staff.
Otherwise, for those that are entering into managing an IT staff, I would definitely see how you could benefit from this book.

Does "Manage I.T." help one manage I.T.?.......2005-03-06

This book takes on a noble goal- to try to bridge the gap between information technology practitioner and manager. It properly identifies that most I.T. managers are tossed into management positions as a result of doing well in subordinate positions with little or no guidance as to the requirements of their new positions.

While the book starts off with solid advice, advising would-be managers to first consider whether they want the new position and detailing many of differences. Unfortunately, as the book details the responsibilities of an I.T. manager, it misses some very big ones including training the team, innovating to improve existing processes, and generating synergy within the team.

As the book continues, it gets worse as it espouses bad advice including dropping out of recurring meetings attended as non-manager (in many cases the manager will attend the same meetings but in a different role) and ensuring employees do not carbon copy the manager on emails where the manager does not need to take an action (the manager should be copied on many of subordinates' emails to observe the interaction between the manager's employees and others. In the worst advice, it goes on to say how outsourcing is usually a good thing and that good managers support it. In all my experience and that of those I've talked with, I have not heard of a case where outsourcing has not led to both higher costs and poorer service.

In summary, if one reads the first five-six chapters and keeps in mind that it only covers some aspects of a technology manager's job, this book can be helpful. But if one reads beyond the sixth chapter, any good is outweighed by the poor advice that follows.

IT Management Mentor in a Bottle.......2004-03-05

Whether you are a new IT manager or an experienced one that wants to gain some of the new competencies required for success in today's environment, you will find that this book has all the essentials - in a compact easy to digest format. I also highly recommend it for people who are looking for an alternative to IT management books that are loaded with the same-old metrics.

Could be more indepth.......2004-01-30

If you are going to buy one book to guide you during your IT management transition, this book is not it. Instead use this book as a supplement to other materials, such as First, Break all the Rules or the HR Scorecard. The concepts in those books are transposed in the quick read. Instead of getting a brief overview, get the full version of each topics discussed elsewhere. The book does provide some good insight in employee development and stress management (great yoga breathing technique enclosed) but lacks in depth overall. Also, at times I felt the book was an informercial for the Employee Lifecylce HR model.

At last a transitional coaching tool for IT managers.......2003-07-02

Reading Manage I.T. is like having a transitional coach walk you through the process of moving from an indivudual contributor into an IT management role. Even people who have been managers for a number of years, but who've skipped learning the important lessons in this book will benefit. This book should be part of every IT managers library and every IT management training program.

Average customer rating:

Basic Information, Simple Workbook Presentation

Management Skills for New Managers
Carol W. Ellis
Manufacturer: AMACOM/American Management Association
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

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Similar Items:

What Every New Manager Needs to Know: Making a Successful Transition to Management
The First-time Manager
The New Manager's Starter Kit: Essential Tools for Doing the Job Right
Skills for New Managers
Becoming a Successful Manager : How to Make a Smooth Transition from Managing Yourself to Managing Others

ASIN: 0814408303

Book Description

Just because you've been promoted to manager doesn't mean you've got all the skills and information you need to excel. Management Skills for New Managers is an accessible, friendly introduction to everything you need to make the jump to management smoothly and be effective right from your first day. This practical guide helps you:* define your role: What does a manager do, and how do you create the environment that will help those things get done?* communicate effectively: Interact with your staff and with your own manager, using the right approach and most appropriate methods* manage staff performance: Identify challenges, set objectives, and give your people what they need to do their jobs wellPlus you'll learn how to delegate for maximum productivity, motivate individuals and teams, and much more.Filled with practical techniques and specific action plans for applying the approaches in your new role, Management Skills for New Managers will help you put your best foot forward -- as you take your next big career step.

Customer Reviews:

Basic Information, Simple Workbook Presentation.......2004-10-28

This little book is designed to help new managers better understand the role their new role. A written version of an American Management Association seminar, this publication is essentially a combination of some instructional text and a workbook. The pages are filled with fill-in blanks, check-off boxes, and similar exercises found in a seminar workbook.

This concise work meets its objectives of providing a self-learning tool addressing the fundamentals of management. Readers seeking something more sophisticated than a seminar workbook should look elsewhere.

The book is organized into eight chapters, seven presenting content and a wrap-up summary. Topics of the instructional chapters are Defining Your Role, Effective Communication, Performance Management, the Four Phases of Learning, Motivation, Delegation, and Coaching. Action-step exercises are provided at the end of each chapter to help the reader focus new knowledge on personal performance. The eighth chapter offers another form to re-cast what was written at the end of the chapters to create a big picture of forward movement.

For people looking for a simplified, yet wide-ranging and current, introduction to the basics of front-line management, this book fills a need. The workbook format means that the engaged reader will write answers to a lot of questions and exercises while moving through the pages, rather than simply reading text to grasp the new concepts.

The Team Coach: Vital New Skills for Supervisors & Managers in a Team Environment

Average customer rating:

Practical and easy to use with solid information.

The Team Coach: Vital New Skills for Supervisors & Managers in a Team Environment
Donna Deeprose
Manufacturer: American Management Association
ProductGroup: Book
Binding: Paperback

Workplace | Organizational Behavior | Business & Investing | Subjects | Books

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Similar Items:

The Rookie Manager: A Guide to Surviving Your First Year in Management
Real Change Leaders : How You Can Create Growth and High Performance at Your Company
High Flyers: Developing the Next Generation of Leaders
Coaching, Counseling & Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance
Visionary Leadership (Jossey Bass Business and Management Series)

ASIN: 081447859X

Customer Reviews:

Practical and easy to use with solid information........1999-07-15

I appreciated having this easy to read, straight forward message to share with coaches I coach. Thanks.

The Accidental Manager: Get the Skills You Need to Excel in Your New Career

Average customer rating:

Interesting. Useful. Don't miss it.
very infomative--leaned a lot!

The Accidental Manager: Get the Skills You Need to Excel in Your New Career
Gary S. Topchik
Manufacturer: AMACOM
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

The First-time Manager
Just Promoted!: How to Survive and Thrive in Your First 12 Months as a Manager
The Accidental Project Manager: Surviving the Transition from Techie to Manager
What Every New Manager Needs to Know: Making a Successful Transition to Management
Getting Things Done: The Art of Stress-Free Productivity

ASIN: 0814471803

Book Description

Every day, people are promoted into the ranks of management . . . even if they never intended to become managers. They agree to their new responsibilities either to stay employed or to make more money. It is a universal phenomenon. But for these "accidental managers," it makes more sense to manage well than to manage badly, and this book tells them how.

Using examples and real-life case studies, The Accidental Manager gives readers the tools they need to make the most of their situation, showing them how to:

* Develop their people by having them work on their own and with others * Actively listen in order to build trust and increase communication * Give positive and constructive feedback to keep employees on track * Motivate by providing the best possible environment for each team member

The book reveals the ten worst types of managers (and how to avoid being one of them), and features a special Management Assessment tool. The Accidental Manager gives managers the skills they need to shine in their new -- accidental -- positions.

Customer Reviews:

Interesting. Useful. Don't miss it........2007-01-20

I am no accidental manager. Well, not a manager anyways.

I found this book in the hands of a colleague who is on his way to becoming a manager. Flipped a few pages, and said "hmm... interesting". Later I grabbed a chance to read this book myself.

Have you read the joke about a kid reading "Good Parenting" book? When his parents told him it was not the right time for him to read such a book, he replied with "But I'm checking if you're bringing me up the right way."

I wanted to check the same thing. (I'm kidding).

Anyways, on to the book. I found this a good read. I mean two things:

1) I didn't get bored. I actually managed to read all of it.
2) It taught me something useful.

There is a lot of management common-sense scattered around in books. This book brings some of that common-sense together in an interesting, easily digestible way. It tells you about the common fallacies of new 'accidental' managers, and lists recommendations on how to behave to avoid getting into those traps. It was fun to relate many characteristics to people you typically find in the industry (I am not referring to a specific industry here - it just applies to a lot of them). Another note - it's not just for 'accidental managers', but for every person who has been in a people management/leadership role and thinks he/she could improve.

I know many people who would certainly benefit from this book, and I am going to recommend it to them. I am surprised why this book isn't as popular yet as it should have been. Thanks to those who recommended it to my office's library though.

I'm giving this book a 5-star because it delivered what it promised - nothing more, but nothing less too.

very infomative--leaned a lot!.......2003-10-01

A must book for anyone who is new to managing. This is a situation I have found myself in and this book has really helped me manage my new job!
Recommend to anyone in management!

Average customer rating:

Survival Skills for New Managers
Geoffrey Moss
Manufacturer: Kogan Page Ltd
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

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ASIN: 0749407212

The Action Selling Sales Training Book Series (Action Selling Book Series)

Average customer rating:

The Action Selling Sales Training Book Series (Action Selling Book Series)
Duane Sparks
Manufacturer: The Sales Board
ProductGroup: Book
Binding: Paperback

Insurance | Automotive | Nonfiction | Subjects | Books
ASIN: 097535695X

Product Description

The Action Selling Sales Training and Selling Skills Book Series includes: - Action Selling: How to sell like a professional, even if you think you are one. -Selling Your Price: How to escape the race to the bargain basement - Questions: The Answer to Sales - Masters of Loyalty: How to turn your sales force into a loyalty force The Action Selling Book Series will dramatically improve the sales behavior of your sales force. Action Selling: Are your salespeople "Winging It" during calls? With Action Selling, they`ll learn the Five Critical Sales Skills that really matter and how to follow a proven process that has helped over 300,000 become top selling producers. Selling Your Price: Do your salespeople rely on old habits, manipulative tricks or price concessions to close the sale? With Selling Your Price, salespeople learn how to sell value and protect margins while winning more business. Questions: The Answer to Sales: Do your salespeople depend on the gift of gab to win sales? With Questions, they`ll know how and when to ask the best-questions that lead to gaining commitment. Masters of Loyalty: Do your salespeople sell loyalty? With Masters, they`ll learn how to create real loyalty; loyalty that makes customers stop shopping and be forever deaf to competitor`s appeals.

The Chameleon Manager (New Skills Portfolio)

Average customer rating:

How to have fun and thrive in an uncertain world

The Chameleon Manager (New Skills Portfolio)
Brian Clegg
Manufacturer: Butterworth-Heinemann
ProductGroup: Book
Binding: Paperback

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ASIN: 075064026X

Book Description

Today's managers are faced with many conflicting demands and situations. This book provides practical ways of achieving the impossible:

*How can you be a generalist and a specialist?
*An individual expert and a 'connected' team player?
*Manage more people with less time and fewer resources and be entrepreneurial at the same time?

Complete with its own website, which gives further information and links to other sites.

The New Skills Portfolio is a groundbreaking new series, published in association with the Industrial Society, which re-defines the core management skills managers and team leaders need to be competitive. Each title is action-focused blending 20th century management initiatives/trends with a new flexible skills portfolio.

The Industrial Society is one of the largest public training providers in the UK. It has over 10,000 member organisations and promotes best practice through its publishing, consultancy, training and advisory services. For more information contact their website on www.indsoc.co.uk

Outlines the range of new skills needed by managers in changing organizations
Complete with its own website, which gives further information and links to other sites.
Published in association with the Industrial Society

Customer Reviews:

How to have fun and thrive in an uncertain world.......1998-11-13

Fed up of boring business books that use too many jargon words and don't help you do what you want to achieve in life? Worried about the latest sizing in your company? Read this book! The latest offering from one half of the Clegg and Birch duo (too many of their books are only available in the UK). These guys make work fun, and actually practice what they preach. Click on Amazon.com, don't walk to your bookstore and get them all!

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