Book Description
This cost-effective textbook/workbook/handbook presents a streamlined, no-nonsense approach to business communication that includes comprehensive Web resources and unparalleled author support for instructors and students. ESSENTIALS provides a three-in-one learning package: (1) authoritative text, (2) practical workbook, and (3) self-teaching grammar/mechanics handbook. Especially effective for students with outdated or inadequate language skills, ESSENTIALS offers extraordinary digital and printed exercises to help students build confidence as they review grammar, punctuation, and writing guidelines. Textbook chapters teach basic writing skills and then apply these skills to a variety of e-mails, memos, letters, reports, and resumes. Realistic model documents and structured writing assignments build lasting workplace skills. The Seventh Edition of this award-winning favorite features increased coverage of employment communication, communication technology, and professionalism in the workplace.
Customer Reviews:
Marketing Textbook.......2007-10-04
The book was in perfect condition, however, it didn't come with the user access code for internet review websites.
Best Text for Learning Communication Skills.......2007-01-04
I am an instructor for a local college. I selected the Essntials of Business Communication as the textbook for my Business Communications course after working with it in a previous class. It is the best organized text I have found with step by step instructions for students to readily grasp the techniques used in modern business documents. The book covers e-mails, memos, a variety of business letters, reports, business proposals, resumes, letters of application and communication skills for oral presentations and interviews. Lectures, examples, assignments, and grammatical challenges are pre-designed for the instructor's use, making this a turn-key system for teaching communication skills.
Yes Indeed........2006-01-30
Yes indeed this book was/is (I still crack it open)very helpful to me. Before I read this book, or took the class that used this book, I was a very bad speller. My grammer was poor and my writing technique was even worse. If this book helped me I am sure it will help you.
Excellent book for college and your career.......2000-07-29
Finally, a complete text that is always useful. I have read this book over and over... each time learning something new. It's great if you need a complete and extensive description or a quick overview. This book will go from your college backpack to the desk of your new exciting job!
An Excellent Guide to Business Writing.......2000-04-03
This book is an excellent tool for writing, especially for the non-native English writer. I highly recommend this book to anyone who is interested in a study guide with many examples that have been updated for the current business environment. The numerous samples and the grammar review are very helpful for studying the fundamentals. This book is extremely relevant in a business world crowded with a cornucopia of poor writing, misspelling, and incorrect grammar usage. My heartfelt thanks to Ms. Guffey for writing such an excellent guide.
Amazon.com
An April 2007 Significant 7 Editors' Pick: Funny, engaging, and oh-so-practical, Send is the ultimate etiquette handbook for email, making David Shipley and Will Schwalbe the "Miss Manners" resource for the digital age. Full of practical insights, Send is an invaluable resource for anyone who uses email, and is guaranteed to help you "think before you click." We are not the only fans of this important book. We asked psychologist, science journalist, and bestselling author Daniel Goleman to read Send and give us his take. Check out his exclusive guest review below. --Daphne Durham
Guest Reviewer: Daniel Goleman
Daniel Goleman is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses, and is the author of many bestselling books, including Emotional Intelligence and most recently, Social Intelligence.
Poor Michael Brown. During the darkest days of the Hurricane Katrina debacle, Brown, then director of FEMA, the agency that so badly bungled the rescue efforts, sent this email: "Are you proud of me? Can I quit now? Can I go home?"
Emails can come back to haunt us--any of us. Few among us have mastered this medium, and only slowly are we realizing its dangers.
From the earliest days of email people "flamed", sending off irritating or otherwise annoying messages. One explanation for the failure to inhibit our more unruly impulses online is a mismatch between the screen we stare at as we email, and the cues the social circuits of the brain use to navigate us through an interaction effectively: on email there is no tone of voice, no facial expression. When we talk to someone on the phone or face-to-face these circuits would ordinarily squelch impulses that will seem "off." Lacking these crucial cues, flaming occurs.
It's not just flaming--I've sent my fair share of emails that were, in retrospect, embarrassing, too familiar or formal, or otherwise wrong in tone. Email invites these lapses in social intelligence in part because the social brain flies blind. In the absence of the other person's real-time emotional signals we need to take a moment to shift from focusing on our own feelings and thoughts, and intentionally focus on the other person, even in absentia, and consider, How might this message come across?
The peril of being off-key is amplified by the temptation to hit SEND prematurely: before we've thought it over and had a chance to ease up on that too-stiff tone, drop that bit of sarcasm, and remember to ask about the kids.
In the old days of letter writing--a dying art--we had plenty of time to rewrite before sealing the envelope, and so flaming letters were far more rare than red-hot emails. And so the brave new world of email could benefit from a civilizing force, a voice that articulates the ground rules online.
Enter Send: The Essential Guide to Email for Office and Home, a new book by David Shipley (an old friend of mine) and Will Schwalbe. Send not only articulates the way to win--or keep--friends online, but offers practical tips on both email etiquette and on the writing style most suitable.
In this witty and wise book Shipley and Schwalbe give essential guidance on vital matters like the politics of using Cc (nobody likes to be left out); when to just reply and when to "Reply All"; the danger of the URGENT subject (too many and you cry wolf); fine-tuning your greetings to fit the relationship (if you use the wrong one, you can lose them at hello); how best to apologize online (put the word 'sorry' in the subject or else the email may never be read).
But Send is far more than Miss Manners for the Web; it's brimming with fascinating insights. For example, now that email has become the way we talk, showing up in person has added impact as the ultimate compliment, signifying that the person, meeting or project has special importance for you.
Years ago a slim volume by Strunk and White, The Elements of Style, laid out the ground rules for good writing; the book became a bible for authors, widely known just as "Strunk and White." Send should make Shipley and Schwalbe the "Strunk and White" for the Web. --Daniel Goleman (www.danielgoleman.info)
Book Description
When should you email, and when should you call, fax, or just show up?
What is the crucial—and most often overlooked—line in an email?
What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell?
Enter Send. Whether you email just a little or never stop, use a desktop or a handheld, here, at last, is an authoritative and delightful book that shows how to write the perfect email—at work, at school, or anywhere. Send also points out the numerous (but not always obvious) times when email can be the worst option and might land you in hot water (or even jail!).
The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age—wise, brimming with good humor, and filled with helpful lessons from the authors’ own email experiences (and mistakes). In short: absolutely e-ssential.
Customer Reviews:
Help for today's communicator.......2007-09-30
Hello reader
I have found the help I need at last.
In my workplace people write an email rather than picking up the phone or turning around and talking to the person at the next desk.
Is this the same for you?
And do you find it leads to confusion and endless chains of communication on simple matters?
Here is your solution.
Read it and keep it for reference.
No need to reply.
Regards
David
Send: The Essential Guide to Email for Home and Office.......2007-09-29
Easy to understand even if you are not too computer literate. Would have been helpful to be able to read a paragraph or two before purchase.
Learned what I didn't know I didn't know.......2007-09-26
This is an easy read with lots of great info packed into a small volume. The authors' credentials are hard to beat, and the info is laid out in categories making it easy to go back and reread. I learned many things I didn't know about email etiquette (not just no caps!) and the reasoning behind it. They talk about overuse of attachments (I'm guilty!) and other problems I never thought of as a problem. Enjoy!
EVERYONE, and I mean EVERYONE should read this book.......2007-09-25
Some of the reviews below are correct, this book is simplistic. But unfortunately, most people have lost all sense of etiquette when it comes to email as the book suggests.
Email has become a disgraced form of communication that few people know how navigate properly, and those that do, could certainly stand to become better.
I am buying this for all of my coworkers, family, and friends for Christmas...if only for selfish reasons that it will make my work and home life more productive.
It Doesn't End with E-mail.......2007-08-13
A very thorough and comprehensive book, as far as it goes. Of course, liability and abuse doesn't end with e-mail (or even with IMs, blogs, or social networking sites such as MySpace, Facebook, etc.) and what your employees do in terms of effective use, or misuse. The area of content (information) management is an evolving and ever-more encompassing discipline. "I.T. Wars: Managing the Business-Technology Weave in the New Millennium" is perhaps the best and most comprehensive treatment - the essential alignment of business and technology for best outcomes and ongoing returns, covering ALL areas.
Average customer rating:
- Power Tips from two experts in the field...
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Coaching Successfully (DK Essential Managers)
Robert Heller
Manufacturer: DK ADULT
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ASIN: 0789471477 |
Amazon.com
If most coaching guides look as if you'd need a coach just to get through them, you'll love this itty-bitty guide, which zooms in on the most important aspects of organizational-workplace coaching, from selecting an effective personal coaching style and preparing and shaping a coaching session to followup steps, dealing with barriers to coaching, troubleshooting, and more advanced coaching, such as team coaching, long-distance coaching, coaching plus appraising, and assessing your own coaching skills. On every page, boxed "power tips," quickie case studies and self-tests, to-do checklists, and easy-to-follow flowcharts demystify the process. Granted, if you're looking for specific or in-depth guidance, you may find this book too general in its approach. But if you're looking for a thumbnail guide to the basics, it'll do just fine.
It's worth mentioning that the book is also part of reference publisher Dorling-Kindersley's Essential Managers series--20 itty-bitty books on business and career topics ranging from communication, leadership, and decision-making to the management of time, budgets, change, meetings, people, projects, and teams. Combining the For Dummies series' talent for breaking down a lot of information into bite-sized bits and sidebars with Dorling-Kindersley's signature, crisp graphics on a gleaming white backdrop, they don't represent the cutting edge of business thinking and they don't necessarily reflect any unique individual perspective.
Instead, it's as though someone collated the best general thinking on these 20 topics and rolled them out into 72 brightly designed and easy-to-read pages, studded along the way with boxed tips, color shots of a multiracial cast of "coworkers" animatedly hashing through the workplace issues of the day, and a self-test of one's skills in the topic at hand on the last few pages of each volume. Again, they're not for anyone looking for in-depth or focused help on any of the subjects they cover, but they're perfect as a quickie general-interest reference... and let's face it, they're so cute, and look so smart in a neat little stack or row, that you'll probably want to buy a whole bunch to give to your entire department or staff. --Timothy Murphy
Book Description
Learn all you need to know about helping others to achieve their full potential. From defining performance targets to supporting staff as they progress, Coaching Successfully shows you how to motivate others to develop themselves, promoting initiative and self-responsibility. Find out how to adapt your coaching style to suit both teams and individuals, how to use delegation as a coaching tool, and how to overcome negative attitudes. Power tips help you to handle real-life situations and increase your effectiveness as a role model and confidant. The Essential Managers have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.
Customer Reviews:
Power Tips from two experts in the field..........2001-05-08
John Eaton holds a doctorate in psychology and is a senior partner of Coaching solutions. They provide coaching and cultural change programs for managers and directors. Roy Johnson has extensive senior management experience and runs Pace, an award-winning training company. Together they also have written Business Applications of NLP.
If you want to learn all you need to know about helping people to achieve their full potential, then you will enjoy Coaching Successfully. This book will show you how to motivate others, promote initiative and help others to take responsibility.
Your coaching style will need to be adapted when dealing with a group and you will also enjoy reading about how to overcome negativity. There are power tips throughout the book which help you to handle real-life situations and increase your effectiveness.
In today's business environment, e-mail can also be used for coaching, however they advise you not to use it for "personal" coaching. At the end of the book, you can evaluate your own coaching skills.
"Raise your expectations and ask people to live up to them." -pg. 62 "Allow people to learn from their own mistakes." -pg. 63 "Motivate staff by linking their personal goals to the company's aims." -pg. 20
These power tips are very useful and there are so many great ideas contained in this mini book. It won't take a long time to read, but you will be able to be a more positive influence on others and will know how to bring out the best in those you work with.
Book Description
ESSENTIALS OF NEGOTIATION, 4e is a short paperback derivative from the main text, NEGOTIATION, 5e. It explores the major concepts and theories of the psychology of bargaining and negotiation, and the dynamics of interpersonal and inter-group conflict and its resolution. Fourteen of the 20 chapters from the main text have been included (about half have been shortened by about 1/3) for this volume. Chapters are shortened by removing more 'academic' material and some of the boxes. This effectively leaves the message and theories of negotiation intact.
Customer Reviews:
enjoyable textbook.......2007-02-02
Do you ever check a course syllabus and think, "I have to read three chapters of the text for next class!?!" No worries here. This textbook is not only worth reading, you'll actually look forward to each chapter. btw, if "Getting to Yes" isn't required, read it before your negotiations class starts. Many texts and articles published since GTY was written tip their hats before proceeding.
Hits all the high points, doesn't dumb things down........2005-09-27
"Essentials of Negotiation" is the popular market version of "Negotiation," which is a texbook. This one is more of a handbook for actual negotiators. The advantages of "Essentials" is that it is streamlined (making it a better intro for beginners or refresher for experienced negotiators) and less expensive. It still includes all the major topics you want to see: distributive bargaining, integrative bargaining, psychology of negotiations (including some communications tactics), ethics, and some int'l stuff. It also has a good index, making it a nice reference tool.
While it has lots of stories and examples to help readers remember concepts, my favorite feature of this book is that the author doesn't talk down to his audience. Lewicki uses technical jargon when it is appropriate (he also explains it). That precision has value, in my opinion. People who are completely new to a study of negotiation might prefer "Getting Past No" by Ury, which is also very good but perhaps more accessible. Those with some, even minimal, experience would be well-served by this book.
Good luck!
Best general overview of negotiation.......1999-12-01
I have done my doctoral dissertation in negotiation and have read hundred of books and articles in this subject. "Essential of Negotiation" is the best general book dealing with negotiation. Great coverage of the subject. No doubt it is a great investment for practitioners and academics. You will not regret!
Average customer rating:
- not helpful
- Good, but basic
- A must for all
- AN ESSENTIAL LISTEN !
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The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
The Dale Carnegie Organization
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RESPeRATE Blood Pressure Lowering Device
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Airborne Effervescent Health Formula, Original Orange, 10 Tablets (Pack of 3)
ASIN: 0743539850 |
Book Description
Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most of us are either too passive or too aggressive in our business life, and we end up never getting the support, recognition, or respect that we desire.
The business leaders and trainers from Dale Carnegie Training® have discovered that applying appropriate assertiveness to all your interactions is the most effective approach to creating a successful career.
The 5 Essential People Skills will help you be the most positively assertive, prosperous and inspired professional you can be. You will learn to:
• Relate to the seven major personality types
• Live up to your fullest potential while achieving personal success
• Create a cutting-edge business environment that delivers innovation and results
• Use Carnegie's powerhouse Five-Part template for articulate communications that grow business
• Resolve any conflict or misunderstanding by applying a handful of proven principles
Once you know and can employ these powerful skills, you will be well on your way to a new level of professional and personal achievement. You will see a transformation once you put these five essential skills to work for you.
Customer Reviews:
not helpful.......2007-05-30
I know a lot of self help materials basically talk about common sense that we already know. But at least most of them serve as a reminder and a lot of good ones lead you into further examining it and once in a while you come up with an "Ah Ha". However, this book seems to limit itself to certain situations. It doesn't give enough examples and the "skills" it mentioned sometimes just don't make sense.
Good, but basic.......2007-05-07
The ideas are good for all. The format is overly repetitive and some of the examples seem a little simplistic.
A must for all.......2007-01-04
This was a very helpful audio CD that enabled me to easily use its content to my advantage in many different situations both in work and home life.
AN ESSENTIAL LISTEN !.......2006-03-12
This six cd set is a real bargain at the Amazon price, it sells for three times as much elsewhere. It is a programme that must be listened to many times to get the maximum benefit, but is well worth it. I recommend it to anyone who wants to improve their communication skills, which is really everyone on planet Earth. It is a must have programme.
Amazon.com
Imagine you've finally snagged that long-awaited promotion to the ranks of management and you're suddenly faced with your first official presentation before the boss, first interview with a job applicant, first contact with a "demotivated" subordinate, or first truly critical decision. If there is no one you can comfortably turn to for assistance--a common problem today for many in this position--the Essential Manager's Manual, by consultants-communicators Robert Heller and Tim Hindle, could prove invaluable. This logically organized encyclopedia of leadership fundamentals concisely explains the basic actions required in these and other common corporate scenarios, making it a useful resource for information on business communications, time management, decision-making, and a broad array of personnel issues ranging from motivating a staff to realizing when they are suffering from stress. "Stress can be infectious, so you need to recognize it in others before it affects the people with whom they work (including you). There are many ways of reacting to stress; learn to notice common warning signs so that you have time to decide how to react," begins this representative section, before going on to offer specifics on spotting and mitigating its potential impact. --Howard Rothman
Book Description
The Essential Practical Guide to Management benefits new and experienced managers alike. Covers all the skills you need, from motivating and delegating to negotiating and presenting. Explores options for action through charts and flow diagrams.
Customer Reviews:
Too basic for practical use.......2007-09-09
This book tries to cover too many topics. It isn't detailed enough to even be a good reference. The only use I could see is for someone who wants a quick overview of one of the topics. If you have the slightest clue about what you're doing, spend your money more wisely on a book devoted to the topic.
A Must Have for First time Sipervisors.......2007-01-16
This book is really a must have for first time Supervisors or Managers. Is is very simple, strait forward, and helpful with great illustrations. It is great for brush ups on some subjects that may not rise often. I always arm my management team with this book as well as Who Moved my Cheese.
A REALLY great manual.......2002-10-21
The book is really amazing. I'm a business administration undergraduate student who bought this book...
Reallly... It IS an very VERY valuable source for both students and managers themselves... I highly recommend it...
Quick Reference!.......2001-12-12
The manual is trying to cover all the essential areas of management. It is an ideal reference book for those who wants to have a peep into the management field. For those who are in the advanced stage of management this book may serve to refresh the basics.
It is a good book for the entry level personnel in the management field.
Comprehensive!.......2001-05-07
Robert Heller is a leading authority on management consulting. he was the founding editor of Management Today. He is the author of many acclaimed and worldwide best-selling books including: The Naked Manager, Culture Shock, The Way to Win and The Complete Guide to Modern Management.
If you want to eventually move into a management position or want to reevaluate yourself and see how you can improve on your management skills, then you might want to have a manual of manager's secrets close at hand.
In today's fast-moving business world, organizations are constantly evolving. In an aggressively competitive marketplace, you will be expected to deliver better and better results. The most successful business managers will recognize the need to adapt and change and continually examine the way they work. By developing a wide range of skills and keeping those skills up to date, they will excel in their job.
This guide covers the most important aspects of business life. It covers interpersonal and professional skills. The sections on communication, time management and dealing with stress, contain advice that is applicable to a conventional and unconventional office environment.
In today's office, there is also a range of new technology which has revolutionized the working lives of millions of people around the world. You will find practical advice on all the key areas of business management. The book is fully illustrated and has annotated photographs, charts and flow diagrams. 1,200 quick-reference power tips (like: "Remember that honesty is not the best policy; it is the only policy") cover every management situation. There are checklists, points to remember and do's and don'ts. Case studies help to focus on real-life management problems.
The section on matching an applicant to a job will be helpful to managers who do their own hiring. How do you handle hostility in the office? The sections on body language were right on. You will see pictures of various poses which will "betray" you. I love body language because it shows what people are really thinking.
One thing I always remember was when a new manager comes into an existing team. If they act too controlling without first gaining respect, the team will rebel a bit. It is better to be relaxed, yet confident. This is the type of information you will find and it is very practical. While some managers may already know this information from personal experience, I simply can't imagine anyone would know everything in this comprehensive manual. I think everyone could take away many points which would make them more successful.
As they say: "Avoid people and situations that tempt you to behave in ways you are not happy with. Hey, this book could be great for anyone! I also loved how they said: "You have the right to make genuine mistakes without feeling guilty. You have the right to refuse other people's excessive demands on your life."
I don't know, maybe this isn't only for managers. I sounds like a survival guide to life in the workplace.
Average customer rating:
- More annoying than helpful
- Great Book!
- The Art of Talking to Anyone
- Not at all what I was hoping for
- How to be a boring individual
|
The Art of Talking to Anyone: Essential People Skills for Success in Any Situation
Rosalie Maggio
Manufacturer: McGraw-Hill
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ASIN: 007145229X |
Book Description
From the author of How to Say It, the million-copies-sold bestseller
If you want to improve your conversational skills--and achieve greater levels of personal and professional success--The Art of Talking to Anyone is the ultimate book. Rosalie Maggio has built a career on teaching people how to say the right thing at the right time--and she's made her techniques available to you.
This essential communication handbook includes:
- Sample dialogues, topics, and responses
- Quick-reference dos and don'ts
- Tips for handling special situations
- Confidence-building advice and quotations
- Key words that get to the business at hand
Whether it's small talk or big, social or work-related, The Art of Talking to Anyone gives you all the tools you need to speak up with confidence, to charm and persuade, and to talk your way through any situation--successfully.
Customer Reviews:
More annoying than helpful.......2007-06-22
I have recently been into social dynamics and thought a book about the fine points of conversation would be helpful. Unfortunately, the book seems to be written by a prude who makes every effort to make your conversations as dull and boring as the book itself is.
Some major issues with the book.
a) Although "art" is the word chosen, most of the advice consists of things to avoid and in very specific detail (for example she says NEVER to say "to make a long story short")
b)More than half of the book text consists of assanine quotes from others that hardly relate to the subject as well as NUMEROUS and seemingly endless lists of statement examples (ie. "How nice of you" etc.) The author fails to realize that reading these are incredibly uninteresting and eliminate any sense of style one may develop. To top it off they are in alphabetical order which makes it easier to quickly glance over them.
c) The author seems to want to make you a parrot by telling you exactly how to respond in certain situations. She also often contradicts herself in these examples. She states to not say anything personal to anyone you meet yet reccomends a converstation starter as "you look fit, what do you do for a workout regiment".
Overall this book is a complete waste of time written by someone who I would never want to have a conversation with. She is so afraid of making a mistake that I would end up talking to her for an hour about the weather.
Conversations (at least socially) are meant to be fun, not exercises in safety. It is not the end of the world if you take a risk. It makes for a memorable conversation. I would avoid this book like SARS.
Great Book!.......2007-03-01
I don't know why there are two low reviews for this book--ignore these two retards. I read only the first two chapters and this book has already helped me tremendously. Rosalie gives examples and practical approaches on how to have meaningful conversation. This is a great book for anyone wanting to get the most out of conversation with others.
The Art of Talking to Anyone.......2006-06-30
The author provides savvy, helpful ideas on improving communication in all situations. Very good.
Not at all what I was hoping for.......2006-06-20
I put this audiobook in my Wish List several weeks before it came out. What I was hoping for was some good info on the psychology and execution of the lost art of conversation. What I got was an endless list of do's and do nots. I ONLY recommend this for EXTREME introverts. If you are looking to polish your social skills or socialize with anyone other than friends then keep looking.
How to be a boring individual.......2006-05-25
The first 1 or 2 chapters of this book do indeed give you some good pointers on how to build rapport and to look for common threads, all very important parts of a conversation. However the latter chapters really get dull and tend to advice the reader to shy away from responding openly to real life situations such as when a friend approaches you with a problem, the author advices that you shy away from really putting yourself in their shoes and offering help, rather it gives you advice on how to decline offering help to someone in need. It also advices the reader not to tell jokes in any situation or to shy away from tellign detailed stories. Whilst for a social lepper this maybe sound advice most of us want to live in a world full of excitement and have conversations that are fullfilling for everyone, not just being a bore and trying to "fit in". Perhaps as an Brit this book is very American centric, but I'm sure even Americans are not even so boring!
Book Description
* Employers rate effective on-the-job communication skills as the most important skills for job success!
* More than 45,000 copies in print!
* Completely revised!
Communicating Well: A Key to Success in Work and in Life
Communicating is simply sending and receiving messages. Poor communication can affect your ability to get and keep a job. It can lead to confusion, business losses, missed appointments, and missed opportunities.
Learning to communicate well lets others understand your ideas and needs. Equally important, you can understand the messages others are sending to you.
Improve Your Ability to Speak, Write, and Share Ideas
"Effective Communication Skills" covers the basics of getting your message across in casual conversation or public speaking, in e-mails or letters, at work or with friends. Author Marsha Ludden covers the different ways people communicate:
* By speaking
* By listening
* By writing
* Through electronic media
* Via telephone
* With body language and expressions
Ludden provides specific life and work examples of each type of communication, as well as tips for improving your communication skills.
Tools and Quizzes to Sharpen Your Skills
"Effective Communication Skills" includes quizzes and practice exercises to help you sharpen your communication skills:
* In "Check It Out" exercises, readers can rehearse basic skills, from talking with new acquaintances to writing and sending e-mails and faxes.
* Vocabulary reviews reinforce key terms in each chapter.
* Sample conversations, letters, and phone messages show communication put to practical, real-life use.
The lessons in this book become building blocks for additional improvement. Mastering these skills will help others see you in a more positive way and build your self-confidence.
Customer Reviews:
Communication Book not Effective.......2007-03-28
I purchased this book for my staff to read as part of improving the communication in our group. It was pretty basic; nothing in there we didn't already know. Even thought the author wrote it for adults in mind, it seemed like it was more on a child's level. It was not helpful at all. The group didn't finish the last two chapters: "Getting a Letter to Its Destination" and "Communicating Using Technology" - not worth the money.
Mastering Communication.......2007-01-02
The book discusses skills that are invaluable tools to interacting with people. Effective communication skills are essential for success in business and personal lives.
What the author writes sounds obvious but we tend to forget, communicate badly, and often make a bad situation worse by the way we communicate. Those wishing to learn the basics of communication or just want to refresh their expertise in this field will find the book useful and helpful.
The book will help the reader to understand effective communication, and it explains how to communicate your message in the best possible way. After reading the book, you should have a better understanding of how to communicate effectively, to people and groups, through spoken, written and non verbal communications.
This is a practical book that I return to often. This is a valuable book for anyone who is having problems in communications.
Customer Reviews:
Great textbook.......2007-05-09
Its a good text book. Not too complicated to read, class is kind of a pain. If this is a program requirement, struggle your way through it. If its not a requirement, don't take this class, its annoying and frustrating.
Amazon.com
If you can learn to communicate as clearly and succinctly as this itsy-bitsy book will communicate its key points to you, you're in good shape. In this pocket-size handbook, you'll find practical techniques for holding an audience, briefing effectively, structuring a message, and giving verbal rewards--not to mention for improving your listening skills, reading more efficiently, chairing meetings, communicating to sell, negotiating to win, and much more, including using PR and advertising effectively. Along the way, clear text and illustrations cover every aspect of formal and informal communications, and simple checklists will help you become a more powerful communicator. Granted, if you're looking for very specific or in-depth guidance, you may find this book too cursory and general in its approach. But if you're looking for a thumbnail guide to the basics, it'll do you just fine.
It's worth mentioning that the book is also part of reference publisher Dorling Kindersley's Essential Managers series--20 itty-bitty li'l books on business and career topics ranging from communication, leadership, and decision making to the management of time, budgets, change, meetings, people, projects, and teams. Combining the For Dummies book series's talent for breaking down a lot of information into bite-size bits and sidebars with Dorling Kindersley's signature design style of crisp, classy graphics on a gleaming white backdrop, they don't represent the cutting edge of business thinking and they don't necessarily reflect any unique individual perspective. Instead, it's as though someone collated the best general thinking on these 20 topics and rolled them out into 72 brightly designed and easy-to-read pages, studded along the way with boxed tips, color shots of a multiracial cast of "coworkers" animatedly hashing through the workplace issues of the day, and a self-test of one's skills in the topic at hand on the last few pages of each volume. Again, they're not for anyone looking for more in-depth or focused help on any of the subjects they cover, but they're perfect as a quickie general-interest reference... and let's face it, they're so damned cute and look so smart in a neat little stack or row that you'll probably want to buy a whole bunch to give as gifts to your entire staff or department. --Timothy Murphy
Book Description
Make sure your message is heard with this important guide to business communications.
Learn all you need to know about successful communication, from interpreting body language to writing letters, optimizing meetings, and speaking on the telephone. Communicate Clearly shows you how to hold an audience when making presentations and how to take notes or compile reports, and it also provides practical techniques for you to try in different settings. Power tips help you handle real-life situations and develop the first-class communication skills that are the key to a productive and informed workplace. The Essential Manager have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.
Customer Reviews:
Small but Comprehensive book on Communication.......2006-03-07
"Communicate Clearly" is a small book packed with a lot of valuable and useful information complete with illustrations on the basics of effective communication. It covers a wide range of issues pertaining to communication including the communication process, improving listening skills, good writing skills, and effective presentation, conducting productive meetings, win-win negotiations and effective use of body language as well as using the latest information communication technology tools such as e-mails.
The book shows that anyone can learn to improve their communication skills, ranging from using the telephone to chairing meetings successfully. The book is very comprehensive and includes subjects that one does not usually come across in typical books on communication such as advertising effectively, use of neurolinguistic programming and how to read efficiently.
The book is small enough to fit in a jacket pocket so that one can easily read it whilst waiting for an airline flight or whilst in a queue for something. The book is a useful companion should one need quick reference, for example on the effective use of gestures or any other area of interest.
The advantage of the small size of the book is also its shortcoming. It results in the material not being covered in detail. This tends to limit the usefulness of the book to those seeking basic understanding of the important and critical skills of communicating effectively. For teachers or consultants in the field of communication, the book is a useful checklist to ensure that all the critical areas of the subject are covered.
Key to Success.......2004-01-10
Communication is the key to success! Universal truth yet this book gives lessons to better communicating using methods for sure results. Various methods combined together works. The five groups mentioned in this book are:
1. written word
2. spoken word
3. Symbolic gestures
4. Visual Images
5. Multimedia
Interesting is a comment here that Americans like communicating via rallies and slogans with strong use of visuals. (Pg.8) Learning to listen techniques are vital and using Listening skills is well explained in the book with Empathizing, analyzing and synthesizing. Reading, Taking Notes,using phone, writing letters & proposals, using technology, chairing meetings, reaching audience, communicating to sell, etc. are the major parts covered up which makes the book, a thorough handy guide for Key to Success. Sometimes, it is getting ready to Negotiate to win, mastering the techniques and be prepared for 'Talks' - This is exactly we do 'Talk' but when it comes to negotiating and passing the word/message through, we fail most of the time due to lack of many supported things. This book ultimately helps to overcome our weaker traits while communication spells disaster if right techniques aren't mastered properly. A good Pick.
Some Useful Pointers, But More Needed.......2001-07-23
My first reaction when I read Robert Heller's Communicate Clearly was that the mini-text (only 72 pages) was extremely well laid out and designed: the 101 pointers are underscored in yellow boxes, pictures of people are used to demonstrate the learned skills, and diagrams abound.
However, when I began reading the content of Communicate Clearly, I felt that the content was extremely basic. For example, the first and second pointers highlighted in the book are "Encourage your company to improve all types of communication" and "Note that good communicators make better managers".
The reader may get turned off by such obvious platitudes, and feel that there is not much to be gained by Communicate Clearly. This would be a mistake for all but the veteran communicator. There are some true gems in the book. For example, the following are some of Heller's suggestions that I found useful:
(1) "Tilting your head slightly shows you are listening"
(2) Body language: "Hands on hips indicate determination and ablity to take control"
(3) "The first five seconds are more important than the next five minutes"
(4) "Take a slow deep breath to relax"
(5) Use Neurolinguistic Programming (NLP) techniques to mirror an individual's verbal and physical expressions
(6) After studying, one should wait for a few minutes, review what was studied, then wait a much longer time period before another review
(7) Eliminate regressions because after re-reading text, one's comprehension is not significantly increased while reading time is almost doubled
(8) Read your notes when the context of the conversation is still remembered
(9) "The most effective meetings are small with only the vital people attending"
(10) In a negotiation the first person to name a price is at a disadvantage
(11) Work social events may be good opportunities to gather informal feedback
There are other useful communication tips, but the usefulness of these other techniques will depend on your workplace experience. If you are new to the workplace or are truly deficient in the art of communication, this book will be incredibly useful.
Oddly enough, I found that the most useful techniques in the book were those on note taking and speed reading, rather than those on communication skills.
Paul Erdos
A Little Bit About Everything for New Managers.......2001-03-16
Lack of effective communications differentiates the most least successful organizations and managers from successful ones more than anything else. It doesn't matter how good your ideas and effort are if no one else is able to coordinate with you!
Handling this important a subject in these few, small pages is a very daunting task! I'm glad that I was not asked to author this volume. I admire Mr. Heller's courage very much in taking this on.
Mr. Heller has packed far more into this book than I would have thought possible. As a result, the book becomes a great check list for thinking through a communications task before you start. Whether you are about to meet with a prospect, hold a staff meeting, write a proposal, or handle a reporter's question, this book has valuable material for you. Because it covers so much territory, it will be especially valuable to CEOs of small companies. Brand-new managers will find this volume can help them avoid terrible mistakes.
The advice touches on all of the better sources of information about communication that I am aware of, whether it be framing your body language, how to generate and benefit from public relations, use neuro-linguistic programming, or write a concise one-page letter.
I would particularly like to praise the effective use of photographs and examples in the book. These pictures are worth more than the proverbial thousand words each to make the advice practical, specific, and memorable.
If I were grading this book solely on its breadth and for being up-to-date on the subject, it would clearly be about a 6 star book or so.
But I did discern some weaknesses that caused me to grade the book down somewhat.
First, the most important lesson I have found about communication is to ask the person or people you are communicating with to you tell you or write to you what they have read or heard just as soon as you have made the initial communication. Then, you can keep repeating this checking until the information has gotten through. Elements of this approach show up here and there in the book, but not nearly strongly enough. If you only did this, you might not be an elegant communicator . . . but you would communicate clearly.
Second, the next most important lesson I have learned is that messages don't begin to be absorbed and internalized until after the 30th repetition. And the more frequently and consistently repeated, the better absorbed and understood is the message. The book doesn't say enough about repetition, and how to pursue it.
Third, the other important point is to have very few things to communicate about. Set up information flows so that people can ask and answer their own questions to achieve their own objectives (see E-Business Intelligence). Keep everything else to 3 ideas or less.
Beyond those points, in most of these subjects a manager will need more depth. The book would have been enormously more valuable if the best book in each of 10 or so major areas had been referenced for those who want more. That would have taken less than half a page in total, and more than doubled the value of the book. Clearly, a lot of these ideas came from reading other peoples' work, and citations were noticeably missing. That's poor communication in my view, by failing to give credit due to others.
After you have begun to benefit from this fine summary handbook, I suggest that you try to identify patterns of when your communications are working well and when they are not. Then, be sure you vary what you are doing until your effectiveness improves in both types of situations. Remember, the burden is on you to get the message across . . . as well as to be sure you receive the messages aimed for you.
Treat communications as precious and worthy gifts to give . . . and receive!
Communicate Clearly.......2000-04-22
The Essential Managers series is just wonderful. The techniques were easy to utilize with the visual assistance the book provided.
Books:
- Essentials of Organizational Behavior (8th Edition)
- Excel 2003 for Dummies
- Financial Management: Theory and Practice with Thomson ONE
- Freakonomics [Revised and Expanded]: A Rogue Economist Explores the Hidden Side of Everything
- Fundamentals of Financial Management (with Thomson ONE - Business School Edition)
- Game Theory: A Nontechnical Introduction
- Guide to the Sarbanes-Oxley Act: What Business Needs to Know Now That it is Implemented
- Harvard Business Essentials Guide to Negotiation
- Harvard Business Review on Brand Management (Harvard Business Review Paperback Series)
- Harvard Business Review on Decision Making
Books Index
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