Product Description
Sustainable competitive advantage in todays global marketplace can be difficult to acquire, especially if your company is burdened by the old scientific management model. The Antidote introduces a revolutionary alternative to the outdated command-and-control structure that restricts so many companies. Its called the transformational management system, and it involves everyone in the company squeezing out waste and creating value for your customers. With its roots in Toyotas lean culture, the transformational management system helps enterprises of all sizes and shapes align work with strategies, discover the voice of the customer, develop game-changing products and services rapidly, and become innovative solutions providers. Anand Sharma and Gary Hourselt offer powerful techniques you can use to control costs and spur continuous growth, and they show you how to apply them through the examples of companies that have undergone sea-change behavior to reach market leadership. A passionate call to action, The Antidote describes the path business leaders can take today to meet increasingly complex business challenges and transform their organizations to create promising futures for themselves and their employees.
Customer Reviews:
Invaluable direction for serious change agents.......2006-06-05
The Antidote is surprising an easy read in that it briefly describes both the history and rationale for lean and the need for continuous improvement in an ever demanding, global environment. Make no mistake, this is a text regarding not only the "how to" but also provides very detailed implementation strategies for growing any business, generating significant profit gains and enlisting and involving all that work within an organization.
Establishing organizational excellence for some is the end goal but Sharma and Hourselt aptly describe how to "leverage" opportunities and align customer expectations in establishing an innovative and responsive culture which will embrace, sustain and challenge those obstacles along the road to world class.
Amazon.com
No single person has influenced the course of business in the 20th century as much as Peter Drucker. He practically invented management as a discipline in the 1950s, elevating it from an ignored, even despised, profession into a necessary institution that "reflects the basic spirit of the modern age." Now, in Management Challenges for the 21st Century, Drucker looks at the profound social and economic changes occurring today and considers how management--not government or free markets--should orient itself to address these new realities.
Drucker sees the period we're living in as one of "PROFOUND TRANSITION--and the changes are more radical perhaps than even those that ushered in the 'Second Industrial Revolution' of the middle of the 19th century, or the structural changes triggered by the Great Depression and the Second World War." In the midst of all this change, he contends, there are five social and political certainties that will shape business strategy in the not-too-distant future: the collapsing birthrate in the developed world; shifts in distribution of disposable income; a redefinition of corporate performance; global competitiveness; and the growing incongruence between economic and political reality. Drucker then looks at requirements for leadership ("One cannot manage change. One can only be ahead of it"), the characteristics of the "new information revolution" (one should focus on the meaning of information, not the technology that collects it), productivity of the knowledge worker (unlike manual workers, knowledge workers must be seen as capital assets, not costs), and finally the responsibilities that knowledge workers must assume in managing themselves and their careers.
Drucker's writing career spans eight decades and the years have only served to sharpen his insight and perspective in a way that makes most other management texts seem derivative. While Management Challenges for the 21st Century is no quick airplane read, it is a wise and thought-provoking book that will both challenge and inspire the diligent reader. This book is for people who care about their businesses and careers in the information age--CEOs, managers, and knowledge workers. Highly recommended. --Harry C. Edwards
Book Description
New and revolutionary ideas and perspectives on the central management issues of tomorrow by "the most important management thinker of our time" (Warren Bennis).
In his first major new book since Post-Capitalist Society Peter F. Drucker discusses the new paradigms of management -- how they have changed and will continue to change our basic assumptions about the practices and principles of management. Drucker analyzes the new realities of strategy, shows how to be a leader in periods of change, and explains "the New Information Revolution," discussing the information an executive needs and the information an executive owes. He also examines knowledge worker productivity, and shows that changes in the basic attitude of individuals and organizations as well as structural changes in work itself are needed for increased productivity. Finally, Drucker addresses the ultimate challenge of managing yourself while still meeting the demands on the individual during a longer working life and in an ever-changing workplace.
Incisive, challenging, and mind-stretching, Drucker's new book is forward-looking and forward thinking. It combines the broad knowledge, wide practical experience, profound insight, sharp analysis, and enlightened common sense that are the essence of Drucker's writings, which are continuing international bestsellers and "landmarks of the managerial profession" (Harvard Business Review).
"This is not a book of PREDICTIONS, not a book about the FUTURE. The challenges and issues discussed in it are already with us in every one of the developed countries and in most of the emerging ones (e.g., Korea or Turkey). They can already be identified, discussed, analyzed and prescribed for. Some people, someplace are already working on them. But so far very few organizations do, and very few executives. Those who do work on these challenges today, and thus prepare themselves and their institutions for the new challenges, will be the leaders and dominate tomorrow. Those who wait until these challenges have indeed become `hot' issues are likely to fall behind, perhaps never to recover.
This book is thus a Call for Action."
-- From the Introduction
Customer Reviews:
Great set of essays which will make you think.......2007-08-30
Peter Drucker writes a set of essays which present an outlook of the greatest challenges ahead such as the definition and role of the knowledge worker, the role of management, demographics and innovation. It will definitely make you think a lot... as all good books should.
Addressing the Future IT Workforce.......2007-05-18
Drucker challenges its readers to think about the future of society by addressing management challenges for the 21st century. By comparing yesterday's assumptions to today's realities, he helps connect the dots. Drucker strategically pinpoints what management challenges we can learn from the past, and at the same encouraging readers to ask the right questions to address how we can use this knowledge to prepare for what's ahead.
I also found Drucker's message inspirational and eye-opening. It's a reminder that today's Informational Revolution has been part of an evolving cycle, which started before printing presses were invented. He emphasizes, for example, that today's Information Revolution is not led by the technology folks but by those in other fields, such as finance and accounting. I applaud this, as the key message that should be emphasized today in preparing the future IT workforce is to diversify. Excitement over technologies such as the printing presses, software, and hardware is all part of what makes the IT industry exciting--but not THE key elements for career survival. Drucker does a great job addressing that in this book. Albeit unintentional, Drucker does a great job addressing this.
"Druker thougths will live on for many decades to come"........2006-02-10
Management new paradigms, strategy, the change leader, information challenges, knowledge worker productivity, managing oneself, Druker proved himself more than capable in his definitions and unique challenge to managers. Rather of a retrospective of his past work "he set aside to wirte not the known past but the unknown future".
Peter Drucker discusses the profound social and economic changes occurring today and considers how management--not government or free markets--should address these new realities in the workplace. "Management is Business Management in all kind of organizations". This book is easy to read. For most content may be wider than how we think management usually is. Druker wrote in his introduction " the advice in this book requires a reversal of what most people have thought about management for more than a century". Peter Drucker discusses how the new paradigms of management have change and will continue to change our basics assumptions and principles of management.
A must have for managers.......2006-01-27
Drucker outlines lessons that management can learn from the changing world economy and population.
1. Management is not just business management, but is the ability to take advantage of opportunities in sectors of the economy that are likely to experience growth in the future, like education, the professions, and healthcare.
2. Recognize that there is not one ideal way to organize an enterprise. Both "team" organization and the "CEO cult of personality" have their shortcomings. It can be difficult for teams to make decisions effectively and popular CEO's must have successors. You must find the right balance of organization that fits your company's business needs.
3. There is no one way to organize employees. You need to lead workers rather than manage employees. This is because management increasingly does not know the areas of expertise that employees possess, and employees are now seeking interesting and rewarding work.
4. National boundaries and regional markets will become less defining factors of the companies boundaries. Innovations in an industry don't necessarily come from within the industry anymore. Further, national governments will be less able to protect local industries from facing the competitiveness of the global industry leaders. Global competitiveness must become a strategic goal for the business.
Drucker also outlines the economic consequences of the declining birthrate in the developed countries. A declining birthrate means that the working population will become progressively older. New relationships must be forged with older workers, especially knowledge workers. Companies that attract and retain knowledge workers past retirement age will gain a significant competitive advantage.
Managers must become Change Leaders, who direct inevitable change in a controlled and orderly fashion. Managers must look to extending the lifespan of their companies and approaching change as a source of business opportunity.
Drucker - the avatar of managerial enlightenment.......2006-01-13
Peter Drucker, an editorial columnist for the Wall Street Journal, a consultant and writer has been duly noted as one of the world's most respected management thinkers. His books, over 20 of them, have been called the "landmarks of the managerial profession" by the Harvard Business Review. He has always been a step ahead of the curve of the latest in business thought. In 1954 he espoused the idea of 'teams.' In 1969 he proposed the 'knowledge workers' concept.
Here Drucker lays out six of the 'new' challenges facing the businesses of the early 21st century.
First involves management's new paradigm of organizational structure and managing people. There is no 'one size fits all' approach. The method or combinations of methods that may be required are ultimately determined by what the customer considers is 'value.' Employees of the future may be treated as partners and volunteers, 'persuaded' rather than 'ordered.'
The next challenge is the new certainties of the coming business landscape. The collapsing birthrate and the shift in the distribution of income need to be studied and planned for. Global competitiveness is a must for survival. Performance needs to be redefined for the organization on more than just short-term gains in order to inspire and commit 'knowledge workers' to their mission.
Third is becoming a change leader. Educate others that change equals opportunity. Regularly abandon activities that no longer produce results. Enhance practices that have been working by exploiting and publishing their success throughout the company. Study what is working or not in the market with other companies. Don't confuse motion with action.
Fourth are the information challenges. The purpose of information is not knowledge but being able to take the right action. Success is based on the creation of value and wealth in the eyes of the customer. Information needed would include the normal foundation information as well as productivity, competence and allocation of scarce resources information.
The fifth challenge lies in vitalizing 'knowledge workers' into high productivity. Attention should be given to all ways to make this asset grow. Differing from manual laborers, knowledge workers carry the 'means of production' within them and rely less on a specific employer for work.
The sixth challenge is managiing ourself (ourselves). The biggest possible increase in production lies here. Intellectual arrogance promotes disabling ignorance. Concentrate on your strengths. Avoid trying to change yourself. Ask yourself what your strengths are. Determine how you work. Do you like to work alone? Would you prefer to be an advisor or a decision maker? What are your values? This type of questioning will help determine where you belong. Most of our careers will involve changing organizations at least once. You must learn what makes 'you' tick.
Five Stars
Customer Reviews:
The Most Timely of Peter Drucker's Books.......2004-09-14
MANAGEMENT CHALLEGES FOR THE 21ST CENTURY is a breakthrough work, even for Peter Drucker. Through 6 impressive essays, Professor Drucker sets the agenda for the next several decades, for every organization and individual. He begins by pointing out that the way most people think about management is all wrong, and immediately needs to be changed. He outlines the needed changes. He then picks the key strategy issues that will strongly affect all organizations for the next 50 years. Next, he points out that we live in turbulent times and that one must lead the changes that one's organization must make so they occur faster than for the competition. There is no choice for any organization, except to fail to survive. From there, he points out that we have information TECHNOLOGY, but very little information worth looking at on the devices the technology brings us. He goes on to define what must be done to create the right information. In a remarkable section, he then tells how to create knowledge worker productivity (something he has said in the past that no one knows how to do). Finally, he provides a remarkable essay on how to get the most out of yourself, for yourself. These essays were previewed in leading publications, and substantially improved from the originals. There is no repetition of his work and thinking from earlier books. This is like finding a whole new Peter Drucker. I especially loved the new examples that he included, as well as his historical references that only Peter Drucker can make. YOU ARE MAKING A BIG MISTAKE IF YOU FAIL TO BUY, READ, AND APPLY THE IMPORTANT LESSONS OF THIS BOOK. If you read only one book by Peter Drucker, read this one! I was especially pleased to see that he addressed the stalls that delay organizational progress such as the old habits reinforced by tradition, unwillingness to address the new through disbelief, poor communications at all levels (he states the rules that you must follow to be a better communicator and be more effective), needless interactions fostering mindless bureaucracy, the temptation to procrastinate (standing still in front of a truck about to run you over is a mistake you will not repeat), avoiding the unattractive key issues of your organiztion (he recommends doing the dirty jobs yourself for several weeks a year in order to understand how to improve), and failing to set high standards. As always, the book is filled with powerful questions that you can answer for yourself in order to accomplish much, much more and feel great while you do so. Read and apply the lessons of this book and you will have many more 2,000 percent solutions (achieving 20 times the usual results with the same resources or getting the same results 20 times faster).
Book Description
“The cases are good for in-class use. The length of these cases makes it easy to assign them to be read during class.”
—Roger Shouse, The Pennsylvania State University
DIVERSITY SCHOOL IMPROVEMENT LIMITED RESOURCES
Understanding issues faced by today’s school leaders…
Authors David L. Gray and Agnes E. Smith have written a book of cases to give prospective school leaders opportunities to resolve complex issues in K–12 school settings through reflective questions, activities, and authentic assessment tools for skill development.
Key Features:
- Presents thought-provoking case studies based on actual events relating to the knowledge and skills instructional leaders must demonstrate when balancing the needs of stakeholders
- Provides a matrix in which cases are correlated to the ISLLC Standards and key issues are highlighted
- Offers a “Guide to Using Case Studies” that helps guide students in their analysis of the types of educational problems they are most likely to face
- Introduces students to specific challenges that will help them practice their decision-making, communication, resource management, and interpersonal relations skills
Talk to the author! dgray@usouthal.edu
Book Description
Part I of the National Society for the Study of Education's 101st yearbook explores the changing context of educational leadership in the twenty-first century through the lenses of school improvement, social justice, and democratic community. Authors discuss topics such as leadership roles for teachers, principals, and superintendents; rethinking professional development for school leaders; school improvement processes for building instructional capacity; and the evolving role of leadership in education over time.
Average customer rating:
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Visionary Manufacturing Challenges for 2020
National Research Council (U. S.)
Manufacturer: National Academy Press
ProductGroup: Book
Binding: Hardcover
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ASIN: 0309061822 |
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- The most current textbook information
|
Management: Challenges in the 21st Century
Pamela S. Lewis
Manufacturer: Thomson South-Western
ProductGroup: Book
Binding: Paperback
General
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West's Business Law tenth edition
ASIN: 0324009933 |
Book Description
Management, 3e provides comprehensive coverage of traditional management theory, focusing on meeting the unique challenges inherent in the dynamic, global environment of business. The applications orientation of this book provides students with an opportunity to apply the material and understand a wide variety of real-world management situations. Focusing on companies that excel in quality, the competencies that allow managers to succeed in the modern business environment are highlighted.
Customer Reviews:
The most current textbook information.......1999-09-22
This textbook is a very easy reading. The information in the textbook can be applied in the current business environment and definitely is worth taking to the workplace to use as a reference in reviewing or for providing recommendation in the throws of day to day business activities. The companies referenced in the text are companies which are in the business currently.
Average customer rating:
- An Excellent Treatment of an Important Subject
- Actioning Sustainabililty
|
Sustainability: The Corporate Challenge of the 21st Century
Manufacturer: Allen & Unwin Academic
ProductGroup: Book
Binding: Paperback
Sustainable Development
| Economics
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General
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Management
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Renewable Energy
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ASIN: 1865082287 |
Book Description
Sustainability: The Corporate Challenge of the 21st Century provides leaders and managers with a framework for understanding and adopting the principles and practices that contribute to a renewable, sustainable workforce and environment. Organizations that can achieve both human and ecological sustainability will be the successful drivers of the new economy--and those that don't face the prospect of extinction.
Customer Reviews:
An Excellent Treatment of an Important Subject.......2003-05-10
Dexter Dunphy and colleagues have written an excellent volume based on their work in Australia pulling together the environmental community and the corporations they criticized to find common ground. They develop a solid framework for assessing sustainability in a sense far broader than just the environment, establishing stages by which corporate and community action can be assessed. Carefully selected examples and cases illustrate their points. Their intellectual framework is similar to the one used to look at diversity here in the United States, and manages to demystify and depoliticize at the same time.
The environmentalist, the corporate social responsibility advocate and the organization development practitioner will all find what they need in this book. The last chapter reads like the proposal for Dexter's latest book, but this one is the place to start.
I can't wait to hear Dexter keynote at the Organization Development Network's Conference in Portland, Oregon in October!
Actioning Sustainabililty.......2001-03-06
A terrific compilation of contemporary Australian thinking about actioning sustainability. Essential reading for all those involved with transforming organisations around sustainability principles.
Book Description
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;
A call center is not just the technology, or the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help the smart call center manager position his center for long-term success
Customer Reviews:
Call Center Savvy... for big centers.......2000-06-25
I have been working on establishing a call center for a small IT consulting company and was hoping to find a book to aid in selecting technologies and determining management and training methods. I didn't find it here. Call Center Savvy is directed toward the managers of very large centers, and is much more appropriate as a theortical discussion starting point than a practical guide to call center management. Also unimpressive is the fact that 78 of the book's 208 pages are used as a listing of companies offering products for call centers; while the phonebook-with-a-bonus might be useful, the same information can be found online (in a more searchable format).
Books:
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- The Bible of Options Strategies: The Definitive Guide for Practical Trading Strategies
- The Celestine Prophecy
- The Complete Idiot's Guide to Finance and Accounting (The Complete Idiot's Guide)
- The Design of Everyday Things
- The Dogs Who Found Me: What I've Learned from Pets Who Were Left Behind
- The Ecology of Commerce
- The Elegant Solution: Toyota's Formula for Mastering Innovation
- The Fifth Discipline: The Art & Practice of The Learning Organization
Books Index
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