Human Resource Management in the Hospitality Industry
Average customer rating: Not rated
    Human Resource Management in the Hospitality Industry
    Frank M. Go , Mary L. Monachello , and Tom Baum
    Manufacturer: Wiley
    ProductGroup: Book
    Binding: Hardcover

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    ASIN: 0471110566

    Book Description

    This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.
    CHOOSE PANAMA...the PERFECT RETIREMENT HAVEN
    Average customer rating: 4.5 out of 5 stars
    • Review--Panama
    • Hutchings' "Choose Panama" is a Winner
    • A very entertaining read and retirement planning tool
    • Useful Book on a Pleasant Country
    • Choose Panama, I liked it!
    CHOOSE PANAMA...the PERFECT RETIREMENT HAVEN
    WILLIAM HUTCHINGS
    Manufacturer: AuthorHouse
    ProductGroup: Book
    Binding: Paperback

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    ASIN: 1418478032

    Book Description

    Will your fixed income cover your living expenses when you retire? Or will you struggle every day? Modern Maturity, the monthly magazine published by AARP, has listed Boquete, Panama as one of the four best places in the world to retire! Choose Panama . . . has the answers: · Can I make ends meet on $1,200 a month? · Is excellent medical care available? · Is private medical insurance available? · Is the cost of living really low? · Can I afford a maid? A gardener? · What will a new house cost? Can we rent? · What about recreation? Things to do? · Is there a community of fellow expatriates? · Are we desperately far from the family? · How's the climate? What about the "bugs"? · Is the country politically stable? · Is the US Dollar really the currency? The Republic of Panama welcomes retirees with unheard of financial incentives. No other country in the world treats retirees like this! Discover why Panama is the perfect retiree's haven!

    Customer Reviews:

    5 out of 5 stars Review--Panama.......2007-09-09

    After retiring a few years ago and living in the Colorado rockies, I'm now ready for a warm climate, and my budget absolutely demands a low cost of living. After reading Choose Panama the Perfect Retirement Haven (second edition), I discovered a country I hadn't even considered. I had no idea Panama was such a find for retirees.

    This book is well organized and easy to read. It's full of facts, not just about the nice places to live, but all the other things a retiree needs to know like housing costs, climate, cost of living, medical insurance and medical care. Also, the author walks you through the immigration options offered by the government of Panama. I give it five stars.

    Ray Larson
    Crestone, CO



    5 out of 5 stars Hutchings' "Choose Panama" is a Winner.......2007-08-17

    As a resident of Boquete, Panama, for the past four years, I had the pleasure of meeting Bill Hutchings when he was researching his first edition of "Choose Panama." And as a longtime editor, I was impressed with the fact that this is a writer who understands that a book on retiring in another country is quite different from a book on simply traveling in that country.
    The second edition of "Choose Panama" is even better than the first. Millions of baby boomers will retire in the coming decades and with the uncertainty of retirement benefits, including Social Security, many will think about retiring overseas. Hutchings points out that Panama deserves serious consideration. Low cost of living, "choose your climate" options, stable government, low crime rate, proximity to the U.S.--all these and more make Panama an excellent choice. Read all the available books. I have found Hutchings' work the best of the lot.

    4 out of 5 stars A very entertaining read and retirement planning tool.......2007-05-17

    A very entertaining read. The author persuades that Panama is an inviting place to retire -- even on Social Security income alone. He describes the possible retirement addresses: an island off Panama's Caribbean or Pacific coasts, or a mountain village like Bouquete, or a city like Panama City. Homesickness not a problem, with the meetings and potlucks the American expatriate communities afford. And Miami is, after all, only a short flight away.

    Recent personal interviews of Americans now living in Panama were valuable, adding authenticity. A couple can rent a small two bedroom house, furnished, with water and gardener included in the rent, for $295.00 a month. Hutchings shares the "inside skinny" on government stability (rated "safe" by Pinkerton Global Protection Agency), neighborhoods to avoid, cultural missteps to avoid, etc. The cover photos hint at Panama's many facets--its lovely shoreline, its pastoral country roads, and its exciting cityscapes. He gives straight talk on cost of living, housing, medical care, and the U.S. dollar as the currency. Panama has never had a hurricane. Panama is not a jungle filled with crocodiles. Hutchings' book reveals Panama, instead, as a very enticing retirement possibility.

    3 out of 5 stars Useful Book on a Pleasant Country.......2006-04-21

    First a disclaimer, I lived in Panama, went to high school and college in the old Canal Zone. I have nothing but pleasant memories. In part because I left before Noriega came to power. His dictatorship was a horrible period for both countries. This well-written, up to date book points out what so many Zonians knew for generations: Panama is a lovely place to live. It has beaches, hot steamy rain forests, cool valley's, historical sites and even very chilly coffee producing mountains. Its two large major cities at both ends of the canal are very cosmopolitan. They are modern, have good medical facilities, etc. A tourist mecca for sure.
    As the book points out, what is new -- since Noriega, is that the government is trying hard to entice foreigners to live there, to work there and most assuredly to retire there. It's a smart move on their part. This book carefully points out the benefits and the pitfalls. It should help those seeking a retirement haven. Nevertheless, visit before you move.

    5 out of 5 stars Choose Panama, I liked it!.......2006-03-26

    My wife and I are going to retire in Altos del Maria, Panama in the next few years. I bought this book to add to the library and see what the author had to say. It is a great first book or an add-on to a collection. With nearly four years of research and visits to Panama, I found few things I would disagree with and a few new items which I didn't know. The hotel and resturants section is nice although guessing prices is a moving target. At times, the author seems to become a cheerleader and promoter, but, that may be because the subject is truly exciting. I would recommend this purchase to anyone for pre-visit/dreaming of retirement fare. Pay attention to the social and cultural sections; they are right on. And, IN CAPITAL LETTERS, take his advice on getting a lawyer for any official business regarding property purchase or obtaining a Visa.
    Do's and Taboos Around The World (Do's and Taboos Around the World)
    Average customer rating: 3.5 out of 5 stars
    • not well researched
    • Lots of fun and guidance
    • A Great Resource for International Travelers
    • advice for the business traveler, tourist, or EFL teacher
    • Dos and Taboos
    Do's and Taboos Around The World (Do's and Taboos Around the World)

    Manufacturer: Wiley
    ProductGroup: Book
    Binding: Paperback

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    ASIN: 0471595284

    Book Description

    The ultimate guide to international behavior…now completely updated and expanded! Do's and Taboos Around the World 3rd Edition "Roger Axtell is an international Emily Post." —The New Yorker "Can help you make friends [and] avoid travel trouble." —BusinessWeek "Helpful…fun to read…" —Steve Birnbaum The first two editions of Do's and Taboos Around the World helped thousands of high-powered executives and tourists avoid the missteps and misunderstandings that plague the world traveler. This updated and expanded Third Edition provides even more facts, tips, and cautionary tales—gleaned from the experiences of more than five hundred international business travelers—as well as:

    Customer Reviews:

    1 out of 5 stars not well researched.......2006-03-09

    I am from Prague, Czech Republic, Europe.
    In the books it says that our country lacks common things and that people will be grateful even for small gifts, such as ball-point pens etc since it is hard to get here.
    I could not believe it when I have read it !
    Did the author mix up Czech Republic with war-battered Cecnia or something ???
    What a nonsence the statement in the book, even if it is from 1993 or whatever. You would look utterly ridiculous giving someone a pen. We actually have a subway, cars, shopping malls....its not like we live up in trees.
    The author made CZ look like some third-world hunger stricken country. I do not trust him owith other countries since my country is so mis-judgingly described in the book.

    5 out of 5 stars Lots of fun and guidance.......2006-01-22

    There is so much data stuffed into this book about so many cultures that its almost overwhelming! This is an impressive book covering many countries and most of the information is still current, despite the fact the last version was copywrited back in the 1990s.

    I'd recommend this book for culture buffs as well as for general writers. A great source of ideas.

    5 out of 5 stars A Great Resource for International Travelers.......2004-04-12

    The basis of this wonderful book is to show the customs, protocol and laws in societies that may be vastly different from the society in which you live.

    The book is categorized according to country, and includes cartoon type illustrations of face gestures, hand and arm gestures, and what they mean. In some countries the same gesture has a completely different meaning, which anyone who uses a lot of body language would do well to learn.

    The section on Graceful Gift Giving brings valuable insight so as not to insult anyone from different lands, as gift giving is viewed in different ways according to different cultures.

    Whether you are going on a business trip, or are traveling for academics or adventure overseas, it is important to learn the customs of each country.

    On a personal note, if you ever go to the Dome of the Rock in Jerusalem, do NOT sit on the rock from which Mohammed Ascended (as I innocently did to pray for world peace) because you can be murdered or jailed for that alone - unless you happen to have a professor who is fluent in Arabic that saves you from harsh penalties, which I was fortunate enough to have. ASK about the Sacred sites in Sacred lands BEFORE you attempt to touch or sit on anything.

    Do's and Taboos also provides commonly used terms spelled out phonetically from many lands, so that you can converse among the locals graciously.

    Highly recommended for all international travelers.

    Barbara Rose, Ph.D. author of Stop Being the String Along: A Relationship Guide to Being THE ONE and If God Was Like Man
    Editor, inspire! magazine

    3 out of 5 stars advice for the business traveler, tourist, or EFL teacher.......2002-10-22

    Doýs and Taboos Around the World was written in the mid-eighties for American businessmen who regularly traveled abroad meeting foreign clients. I bought this book to help teach culture shock to my Japanese EFL students, and, by and large, I am quite pleased that I have it on my shelf. Even though there is a lot less information about women than men, and some information, such as gift giving, appears to be specifically for business people, there is enough general information about many different countriesý cultures to make interesting reading. The chapter on body language and gestures appeared to be well researched, and my students were able to learn many things from teaching material that I made using the book as a reference. There may be some people who would read Doýs and Taboos and say that the author has distilled a nationýs people to a simple stereotype, and to a point I wouldnýt be able to disagree with that. However, if I ever found myself in the company of people whose culture I were ignorant of, it would be nice to be able to scan this book for doýs, taboos, likes and dislikes, and give myself a reasonable introduction on what I might be likely to encounter. This book is most useful for business travelers, but it is also useful for tourists and travelers, or anyone living in a culture other than their own.

    1 out of 5 stars Dos and Taboos.......2001-05-28

    This title offered so much promise. I was really looking forward to reading it and ofcourse decided to start by checking the two countries I know really well, Australia and Japan. Well disappointment just isn't strong enough. How can you trust a book that makes major errors when talking about cultures that you know? Frankly, I can not recommend this book to anyone given the inaccurate out dated infomation I found in the two countries I know really well... Surely there are better books on foreign cultures than this. If not it is not suprizing that Americans have difficulty in understanding people from other countries!
    Hotel Management and Operations
    Average customer rating: 4 out of 5 stars
    • For those new to the hotel business
    • Not good for real world application
    • Reviewing both 2nd AND 3rd editions of HMO
    • Hotel Management & Operations, 2nd ed
    Hotel Management and Operations
    Denney G. Rutherford , and Michael J. O'Fallon
    Manufacturer: Wiley
    ProductGroup: Book
    Binding: Paperback

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    ASIN: 0471470651

    Book Description

    This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions.

    Customer Reviews:

    5 out of 5 stars For those new to the hotel business.......2007-07-27

    I am a 22 year real estate professional, but have never been involved in the hotel business. This book is a comprehensive introduction to the subject. Most articles are by people who have been in the business for a long time, and these are very helpful. I highly recommend it.

    1 out of 5 stars Not good for real world application.......2007-07-25

    This book was made for college students. It has alot of statistics and historical information that would provide fodder for a semester of lectures for people who will never own a hotel but not really applicable to the real world and the people who really run hotels.
    It does not really give the realities of hotel operations and restaurant management. It does not give procedures or even discuss the import aspects of hotel operation. It is missing the real world application of managment concepts. Anyone interested in really running a hotel should not get this book.
    I would suggest getting "Front Office Operations & Management" by Ahmed Ismail or some other book that provides checklists, real world application of theory, marketing techniques, reservation softwares, etc. I am just glad I got the book used.

    5 out of 5 stars Reviewing both 2nd AND 3rd editions of HMO.......2002-06-10

    As soon as Dr. Rutherford's 3rd ed came out, I continued to use his text book for two more semesters and 1 summer, under the same conditions described in my review of his 2nd ed.
    Hotel Management & Operations, 3rd ed is the premier hospitality reference for students, educators, professionals, and researches.
    The reservations I still have with the 3rd ed (see comments for 2nd ed) is that Dr. Rutherford did not have plans (confirmed via E-mail) for any of the following: an instructor's manual or workbook, a test bank of questions, an e-book version, and reducing the content on Marketing (almost double the amount of information in other chapters).
    It is great that Denney added a much-needed section on Information Technology.
    The great new additions include "As I see It", "A Day in the Life", and a variety of new articles for each departmental section. These articles, as are the original ones in the book, are also written by working professionals in the hospitality industry. There are now 536 pages vs 462 pages: the additional 74 pages are a good contribution to the 3rd ed.
    Educators should have no hesitation using Hotel Management and Operations, 3rd ed, but must ensure the actual text reading is appropriate for their target market. Students, educators, and hospitality professionals should continue to enjoy a favorable ROI on this purchase. With my ESL (English as a Second Language) student body, however, I was hard pressed to continue using this textbook. I decided to design such a CD-ROM workbook, Making Hotel Operations Work! (Summer 2002), and Dr. Rutherford wrote the Preface.

    4 out of 5 stars Hotel Management & Operations, 2nd ed.......2001-02-11

    My review is based on having used Dr. Rutherford's book the past consecutive 7 semesters (incl summer) at Hawaii Pacific University's Travel Industry Management program.

    The compilation of articles is ideal for us because chapters are short, but comprehensive and interesting enough to retain student attention. 95% of my students are foreigners, and my average class size is 30 students from at least a dozen countries.

    Chapters have numerous references, and all the chapters have challenging case studies except Finance.

    This particular construction lends itself to a variety of delivery techniques, as stated in the Preface.

    My wish list for the 3rd edition would include: an instructor's manual or workbook, a testbank of questions, e-book version, reducing the content on Marketing (almost double the amount of information in other chapters), and adding a section on Information Technology.

    Students, educators, and hospitality professionals will enjoy a favorable ROI on this purchase.
    Inside Mexico: Living, Traveling, and Doing Business in a Changing Society
    Average customer rating: 4.5 out of 5 stars
    • Excellent Source
    • Most valuable next to Spanish-English dictionary
    • Inside Mexico
    • OK if you've never been to Mexico...
    • There'd be less misunderstanding if more of us read this gem
    Inside Mexico: Living, Traveling, and Doing Business in a Changing Society
    Paula Heusinkveld
    Manufacturer: Wiley
    ProductGroup: Book
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    ASIN: 0471089796

    Book Description

    The key to successful business and travel in today's Mexico In Mexico, as everywhere, details of etiquette, culture, and protocol can make or break any business or social interaction. This fascinating and informative guide provides everything you need to develop a solid working knowledge of the Mexican people, their unique customs and values, and their distinct world view. You'll learn: If you are planning to live, visit, or do business in Mexico, here is a reference you cannot afford to be without.

    Customer Reviews:

    5 out of 5 stars Excellent Source.......2006-08-27

    I traveled to Mexico with Dr. Heusinkveld as a participant on one of her study abroad trips to the city where she wrote the book. I soon found out that not only is the book a must read for anyone interested in visiting or doing business in Mexico, but that the information that was published over 10 years ago is still very accurate in much of the country.

    The book is a very easy read and not long at all. Its small size is very deceptive because the book is crammed with information that one should not go without.

    Do not travel to Mexico without this book.

    5 out of 5 stars Most valuable next to Spanish-English dictionary.......2005-11-15

    I love this book, as much for its conciseness and economy of words as well as all the sensitively considered advice and invaluable tips.
    Though it is a deceptively thin book, it seems to touch on all areas of likely concern to one who visits or moves to Mexico. I wouldn't travel to Mexico without it, now.

    5 out of 5 stars Inside Mexico.......2004-01-15

    HIGHLY RECOMMENDED--should be required reading for every American so they have a better understanding of our neighbors to the south. I bought this when I first met my wife who is from Mexico. I found it very enlightening and worth every cent. It's easy to read since it is not in-depth, however, it is still very enlightening. It talks about real Mexico and real Mexicans--not the life and culture that surrounds resorts. It may need to be updated (10 years old) cause the youth in Mexico are greatly influenced by media (TV, movies, etc) today just as American youth are--however, it still provides great insight of where Mexicans are coming from.

    2 out of 5 stars OK if you've never been to Mexico..........2003-05-20

    ...but if you know anything at all about the culture or have visited non-tourist spots you probably know a lot of this stuff already. I'm looking for something more in-depth, so I didn't find this book very helpful.

    5 out of 5 stars There'd be less misunderstanding if more of us read this gem.......2003-04-24

    I've read and re-read this short book, and it has helped me tremendously to understand Mexico and Mexicans. Their culture is different enough from ours that our habits don't always work.For example, in the chapter on manners, the author points out that people often thank shop clerks when leaving a store. I tried this on a recent trip and discovered that it could lead to enjoyable short conversations.

    Published in 1994, I found it very timely in 2003.
    SINCE THE WORLD BEGAN: WALT DISNEY WORLD: THE FIRST 25 YEARS
    Average customer rating: 5 out of 5 stars
    • Walt's World
    • The Ultimate Book for the Disney Fanatic!
    • An in-depth look at Disney history
    • Best book on Walt Disney World
    • Best book on Walt Disney World
    SINCE THE WORLD BEGAN: WALT DISNEY WORLD: THE FIRST 25 YEARS
    Jeff Kurtti
    Manufacturer: Disney Editions
    ProductGroup: Book
    Binding: Hardcover

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    Customer Reviews:

    5 out of 5 stars Walt's World.......2002-03-05

    Walt Disney lives.

    No, I'm not talking about the urban legend about him being cryogenically sealed and stashed below the Pirates of the Caribbean exhibition. Nor is this some soft New Ageism about spirits inhabiting the celestial plane.

    He's alive down on a plot of land outside of Orlando, Florida, a boom city that was a dumpy little crossroad when Walt began buying what became a 30,000-acre spread there is the late 1960s.

    Walt's gone, but his vision and energy lives on, and once you start dipping into "Since the World Began," you'll see that the scope of his vision is nothing short of awesome.

    There are many faces of Disney, the producer of family-friendly and highly profitable movies, the creator of family-friendly theme parks, but also a visionary who thought that, as one associate put it, "bad information was responsible for all the evil in the world." Who tried to change people's attitudes within the confines of an amusement park, the man whose idealism spawned the Epcot center, and under Michael Eisner, the Disney Institute, where education and learning are on a par with entertainment.

    What the book won't tell you -- this is published by Hyperion, Disney's publishing arm, and written by Jeff Kurtti, a longtime Disney employee -- is just what hell Walt went through to realize his vision. You won't hear of Disney's fundamentalist upbringing, his retreat into fantasy to escape a brutal father and life in poverty, his endless hard work to make animated movies, his multiple nervous breakdowns. His brother Roy is idealized as the business brain behind Walt's success, but you won't hear that Roy constantly opposed Disney's ideas as a waste of money. When Kurtti writes that Disney founded the design firm Walt Disney Imagineering in 1952 "because he realized that he wouldn't be able to create Disneyland within the boundaries of the studio system," he doesn't mention that it was also because Roy and the Disney board refused to advance Walt the money to design Disneyland, fearing that it would be a failure.

    There was plenty of reason for Roy to be worried, too. Disney's ideas constantly threw the company perilously close to bankruptcy, generally on the order of every 18 months, until Disney's deal with ABC in 1955 made him very wealthy and put the company on a firm financial footing. Walt Disney was an idealist and a visionary, and if it wasn't for his tenacity, the company would not be the worldwide giant it is today.

    Even while ignoring those shadings, there is still plenty of story left to make "Since the World Began" an awe-inspiring overview of Walt Disney World. It's probably the single largest and most complex construction project this side of the space shuttle. Its statistics are jaw-dropping: 55 miles of canals and levees were built to control the water levels, nine acres of underground corridors thread through the park, housing sewer lines, pipes and cables, and a pneumatic system for hauling trash, 60,000 plants and 800 varieties of trees acquired, moved and transplanted to build the park, 100,000 pounds of linen had to be washed every day.

    As befitting its creator, the theme park was ahead of its time in its use of innovative technology. WDW was also the first area to implement 911 service in Florida, the first commercial venture to use fiber optic cables, the first telephone system using underground cable instead of overhead wires.

    But the park was also a reflection of Walt Disney's vision of a global coming together of different peoples and cultures, learning about each other and attempting to find and enjoy peace as a result. It's globalization with a human face, to borrow someone else's phrase, and even if it seems outdated or even impossible in this post-9/11 world, Walt's beliefs is a hopeful and sustaining vision, and as American as the culture from which it sprang.

    5 out of 5 stars The Ultimate Book for the Disney Fanatic!.......2001-04-30

    Wow, wow, wow what a great book depicting the history of the number one vacation spot on the planet. I actually bought this book when it came out about 5 years ago. After reading it, I decided I'm going back to Dinsey World to celebrate its 25th birthday. Needless, to say it was a great trip. This is the book for all you wanting to know about Dinsey World History. For Dinseyland I would reccommend Disneyland: Inside Story, but getting on of those under... is a hard task.... What are you waiting for, buy this book! Get ready to experience the magic!

    5 out of 5 stars An in-depth look at Disney history.......2000-11-23

    The author dives into the nuts and bolts of Disney history, including the formation of the Reedy Creek Improvement District and Disney's unique infrastructure. Yet the book isn't bogged down with technical, intricate details. Any Disney fan should enjoy reading about the Imagineering behind all four Florida parks' concepts, the hidden meanings of the names on Main Street's second floor windows, the transformation of Tomorrowland, ad infinitum. I received the book as a gift in 1996 and I've enjoyed reading through it several times.

    4 out of 5 stars Best book on Walt Disney World.......1999-09-12

    This is a very good book on Walt Disney World. It is far superior to the 20th Anniversary Book "Walt Disney World 20 Magical Years". Although, many of the pictures are the same, there are alot more in Since the World Began.

    In addition, this book provides much more information on the creation of the park. Still the best book on the creation of the Disney theme parks is "Disneyland: Inside Story" by Randy Bright. Since this is out of print, Walt Disney World 20 Magical Years is a good choice.

    4 out of 5 stars Best book on Walt Disney World.......1999-09-12

    This is a very good book on Walt Disney World. It is far superior to the 20th Anniversary Book "Walt Disney World 20 Magical Years". Although, many of the pictures are the same, there are alot more in Since the World Began.

    In addition, this book provides much more information on the creation of the park. Still the best book on the creation of the Disney theme parks is "Disneyland: Inside Story" by Randy Bright. Since this is out of print, Walt Disney World 20 Magical Years is a good choice.
    Professional Management of Housekeeping Operations
    Average customer rating: Not rated
      Professional Management of Housekeeping Operations
      Thomas J. A. Jones
      Manufacturer: Wiley
      ProductGroup: Book
      Binding: Hardcover

      GeneralGeneral | Business & Investing | Subjects | Books
      Hospitality, Travel & TourismHospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books
      Reference & TipsReference & Tips | Travel | Subjects | Books | Beaches | Business Travel | Cruises | Essays & Travelogues | Food & Lodging | Guidebooks | Pictorial | Reference | Spas | Tips | Tourist Destinations & Museums | Travel Writing
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      5. Front Office Operations & Management Front Office Operations & Management

      ASIN: 0471268941

      Book Description

      Management of a housekeeping operation entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. A well-run housekeeping department is integral to the success of any lodging operation.

      This revision of a well-regarded introductory textbook includes expanded coverage of leadership and training issues, providing a number of case studies, and presenting additional reference material through a support website confirming its usefulness as a management text.
      Group Travel (Hospitality, Travel & Tourism)
      Average customer rating: 5 out of 5 stars
      • Best one volume book on managing group travel for profit.
      Group Travel (Hospitality, Travel & Tourism)
      Martha Sarbey deSouto
      Manufacturer: Cengage Delmar Learning
      ProductGroup: Book
      Binding: Paperback

      GeneralGeneral | Job Hunting & Careers | Business & Investing | Subjects | Books
      GuidesGuides | Job Hunting & Careers | Business & Investing | Subjects | Books
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      5. Cruising: A Guide to the Cruise Line Industry (Cruising) Cruising: A Guide to the Cruise Line Industry (Cruising)

      ASIN: 0827335148

      Book Description

      Features: -How group travel works -Step-by-step procedures -Sample forms and letters -Exciting photos and illustrations ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide, ISBN: 0-8273-3516-4

      Customer Reviews:

      5 out of 5 stars Best one volume book on managing group travel for profit........1998-08-24

      This is probably the best book on the subject. This textbook takes you from A to Z in clear and indepth steps. Beginning with how the business works and assessing your own abilities, through researching and designing a tour, negotiating and booking, to costing and pricing, Martha S. de Souto describes cleanly and encouragingly how to make the most of the opportunities in this lucrative and fun field.
      Hospitality Sales: A Marketing Approach
      Average customer rating: 5 out of 5 stars
      • Good intro to the industry; good refresher course
      Hospitality Sales: A Marketing Approach
      Margaret Shaw , and Susan V. Morris
      Manufacturer: Wiley
      ProductGroup: Book
      Binding: Hardcover

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      ASIN: 0471296791

      Book Description

      What It Takes to be a Leader in Hospitality Sales-Principles and Techniques for Success What's the key to success in today's competitive hospitality industry? Sales-the art and science of telling potential customers that you have the product they need, when they need it, and where, at a price that's right for them. Hospitality Sales: A Marketing Approach provides in-depth instruction based on the strategies of leading hospitality organizations. This comprehensive book introduces crucial sales and marketing concepts and describes how they apply to hospitality businesses and customers. An unparalleled teaching resource, this book:
      * Presents selling as the vital link between marketing and operations
      * Explains concepts and practices with clear, real-world examples
      * Explores sales management technology, from office automation and yield management technology to point-of-sale systems and guest service technology
      * Provides summaries and discussion questions at the end of each chapter
      * Features a quick-reference glossary of important terms
      Hospitality Sales: A Marketing Approach introduces students in any undergraduate program to the real world of hospitality sales and gives them the solid grounding they will need to embark on a successful career in hospitality sales.

      Customer Reviews:

      5 out of 5 stars Good intro to the industry; good refresher course.......2003-03-19

      I have to give this book a thumbs up. Real world examples. There are terms that are used throughout the book that are emphasized, and not relevanet to the real world. I have five years of Hospitality Marketing/CVB experience; I have been out of the business two years and this is an excellent refresher course.
      Housekeeping Management
      Average customer rating: Not rated
        Housekeeping Management
        Matt A. Casado
        Manufacturer: Wiley
        ProductGroup: Book
        Binding: Hardcover

        GeneralGeneral | Business & Investing | Subjects | Books
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        ASIN: 0471251895

        Book Description

        An Invaluable Text to Prepare Tomorrow's Executive Housekeepers for Today's Hospitality Industry As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager—capable of running a housekeeping department with little or no intervention from upper management. Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era—the skills to manage resources, administer assets, and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author's extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts, this practical, easy-to-read text: Ideal for two-year or four-year programs, Housekeeping Management is an invaluable resource to help tomorrow's executive housekeepers acquire the proficiency in management and administration they'll need to succeed in the hospitality industry.

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        1. Integrating Music into the Elementary Classroom, Media Edition (with CD and Keyboarding Booklet)
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        4. Kansas City Jazz: From Ragtime to Bebop--A History
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        6. Lead Us into Temptation
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        8. Living In Hell: A True Odyssey of a Woman's Struggle in Islamic Iran Against Personal and Political Forces
        9. Ludwig van Beethoven Complete String Quartets
        10. My First Book of Classical Music: 29 Themes by Beethoven, Mozart, Chopin and Other Great Composers in Easy Piano Arrangements

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