Harry Potter and the Deathly Hallows (Book 7)

Amazon.com

Readers beware. The brilliant, breathtaking conclusion to J.K. Rowling's spellbinding series is not for the faint of heart--such revelations, battles, and betrayals await in Harry Potter and the Deathly Hallows that no fan will make it to the end unscathed. Luckily, Rowling has prepped loyal readers for the end of her series by doling out increasingly dark and dangerous tales of magic and mystery, shot through with lessons about honor and contempt, love and loss, and right and wrong. Fear not, you will find no spoilers in our review--to tell the plot would ruin the journey, and Harry Potter and the Deathly Hallows is an odyssey the likes of which Rowling's fans have not yet seen, and are not likely to forget. But we would be remiss if we did not offer one small suggestion before you embark on your final adventure with Harry--bring plenty of tissues.

The heart of Book 7 is a hero's mission--not just in Harry's quest for the Horcruxes, but in his journey from boy to man--and Harry faces more danger than that found in all six books combined, from the direct threat of the Death Eaters and you-know-who, to the subtle perils of losing faith in himself. Attentive readers would do well to remember Dumbledore's warning about making the choice between "what is right and what is easy," and know that Rowling applies the same difficult principle to the conclusion of her series. While fans will find the answers to hotly speculated questions about Dumbledore, Snape, and you-know-who, it is a testament to Rowling's skill as a storyteller that even the most astute and careful reader will be taken by surprise.

A spectacular finish to a phenomenal series, Harry Potter and the Deathly Hallows is a bittersweet read for fans. The journey is hard, filled with events both tragic and triumphant, the battlefield littered with the bodies of the dearest and despised, but the final chapter is as brilliant and blinding as a phoenix's flame, and fans and skeptics alike will emerge from the confines of the story with full but heavy hearts, giddy and grateful for the experience. --Daphne Durham

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Begin at the Beginning

Harry Potter and the Sorcerer's Stone

Hardcover
Paperback Harry Potter and the Chamber of Secrets

Hardcover
Paperback Harry Potter and the Prisoner of Azkaban

Hardcover
Paperback Harry Potter and the Goblet of Fire

Hardcover
Paperback Harry Potter and the Order of the Phoenix

Hardcover
Paperback Harry Potter and the Half-Blood Prince

Hardcover
Paperback

Why We Love Harry
Favorite Moments from the Series
There are plenty of reasons to love Rowling's wildly popular series--no doubt you have several dozen of your own. Our list features favorite moments, characters, and artifacts from the first five books. Keep in mind that this list is by no means exhaustive (what we love about Harry could fill ten books!) and does not include any of the spectacular revelatory moments that would spoil the books for those (few) who have not read them. Enjoy.

Harry Potter and the Sorcerer's Stone

* Harry's first trip to the zoo with the Dursleys, when a boa constrictor winks at him.
* When the Dursleys' house is suddenly besieged by letters for Harry from Hogwarts. Readers learn how much the Dursleys have been keeping from Harry. Rowling does a wonderful job in displaying the lengths to which Uncle Vernon will go to deny that magic exists.
* Harry's first visit to Diagon Alley with Hagrid. Full of curiosities and rich with magic and marvel, Harry's first trip includes a trip to Gringotts and Ollivanders, where Harry gets his wand (holly and phoenix feather) and discovers yet another connection to He-Who-Must-No-Be-Named. This moment is the reader's first full introduction to Rowling's world of witchcraft and wizards.
* Harry's experience with the Sorting Hat.

Harry Potter and the Chamber of Secrets

* The de-gnoming of the Weasleys' garden. Harry discovers that even wizards have chores--gnomes must be grabbed (ignoring angry protests "Gerroff me! Gerroff me!"), swung about (to make them too dizzy to come back), and tossed out of the garden--this delightful scene highlights Rowling's clever and witty genius.
* Harry's first experience with a Howler, sent to Ron by his mother.
* The Dueling Club battle between Harry and Malfoy. Gilderoy Lockhart starts the Dueling Club to help students practice spells on each other, but he is not prepared for the intensity of the animosity between Harry and Draco. Since they are still young, their minibattle is innocent enough, including tickling and dancing charms.

Harry Potter and the Prisoner of Azkaban

* Ron's attempt to use a telephone to call Harry at the Dursleys'.
* Harry's first encounter with a Dementor on the train (and just about any other encounter with Dementors). Harry's brush with the Dementors is terrifying and prepares Potter fans for a darker, scarier book.
* Harry, Ron, and Hermione's behavior in Professor Trelawney's Divination class. Some of the best moments in Rowling's books occur when she reminds us that the wizards-in-training at Hogwarts are, after all, just children. Clearly, even at a school of witchcraft and wizardry, classes can be boring and seem pointless to children.
* The Boggart lesson in Professor Lupin's classroom.
* Harry, Ron, and Hermione's knock-down confrontation with Snape.

Harry Potter and the Goblet of Fire

* Hermione's disgust at the reception for the veela (Bulgarian National Team Mascots) at the Quidditch World Cup. Rowling's fourth book addresses issues about growing up--the dynamic between the boys and girls at Hogwarts starts to change. Nowhere is this more plain than the hilarious scene in which magical cheerleaders nearly convince Harry and Ron to jump from the stands to impress them.
* Viktor Krum's crush on Hermione--and Ron's objection to it.
* Malfoy's "Potter Stinks" badge.
* Hermione's creation of S.P.E.W., the intolerant bigotry of the Death Eaters, and the danger of the Triwizard Tournament. Add in the changing dynamics between girls and boys at Hogwarts, and suddenly Rowling's fourth book has a weight and seriousness not as present in early books in the series. Candy and tickle spells are left behind as the students tackle darker, more serious issues and take on larger responsibilities, including the knowledge of illegal curses.

Harry Potter and the Order of the Phoenix

* Harry's outburst to his friends at No. 12 Grimmauld Place. A combination of frustration over being kept in the dark and fear that he will be expelled fuels much of Harry's anger, and it all comes out at once, directly aimed at Ron and Hermione. Rowling perfectly portrays Harry's frustration at being too old to shirk responsibility, but too young to be accepted as part of the fight that he knows is coming.
* Harry's detention with Professor Umbridge. Rowling shows her darker side, leading readers to believe that Hogwarts is no longer a safe haven for young wizards. Dolores represents a bureaucratic tyrant capable of real evil, and Harry is forced to endure their private battle of wills alone.
* Harry and Cho's painfully awkward interactions. Rowling clearly remembers what it was like to be a teenager.
* Harry's Occlumency lessons with Snape.
* Dumbledore's confession to Harry.

Harry Potter and the Half-Blood Prince

* The introduction of the Horcrux.
* Molly Weasley asking Arthur Weasley about his "dearest ambition." Rowling has always been great at revealing little intriguing bits about her characters at a time, and Arthur's answer "to find out how airplanes stay up" reminds us about his obsession with Muggles.
* Harry's private lessons with Dumbledore, and more time spent with the fascinating and dangerous pensieve, arguably one of Rowling's most ingenious inventions.
* Fred and George Weasley's Joke Shop, and the slogan: "Why Are You Worrying About You-Know-Who? You Should Be Worrying About U-NO-POO--the Constipation Sensation That's Gripping the Nation!"
* Luna's Quidditch commentary. Rowling created scores of Luna Lovegood fans with hilarious and bizarre commentary from the most unlikely Quidditch commentator.
* The effects of Felix Felicis.

Magic, Mystery, and Mayhem: A Conversation with J.K. Rowling

"I am an extraordinarily lucky person, doing what I love best in the world. I'm sure that I will always be a writer. It was wonderful enough just to be published. The greatest reward is the enthusiasm of the readers." --J.K. Rowling

Find out more about Harry's creator in our exclusive interview with J.K. Rowling.

Did You Know?

The Little White Horse was J.K. Rowling's favorite book as a child. Jane Austen is Rowling's favorite author. Roddy Doyle is Rowling's favorite living writer.

A Few Words from Mary GrandPré

"When I illustrate a cover or a book, I draw upon what the author tells me; that's how I see my responsibility as an illustrator. J.K. Rowling is very descriptive in her writing--she gives an illustrator a lot to work with. Each story is packed full of rich visual descriptions of the atmosphere, the mood, the setting, and all the different creatures and people. She makes it easy for me. The images just develop as I sketch and retrace until it feels right and matches her vision." Check out more Harry Potter art from illustrator Mary GrandPré.

Customer Reviews:

Gets better every time but there should be sequels and prequels!.......2007-10-04

I'm quite certain that thousands of people have already reviewed Harry Potter and the Deathly Hallows. It was really funny to see people reviewing this alleged final installment in the Harry Potter saga before the book even came out. But after reading it through a few times and listening to it on audioBook CDS as narrated by Jim Dale (FIVE STAR PRODUCTION!), I thought I might throw in my two cents worth.

Each time I have read the book or listened to it narrated, I have found more depth and deeper layers than I had discovered in the previous go around. (It also compelled me to re-read or listen to the other six books!) I originally was skeptical that J.K. Rowling really had a set plot line for all seven books or that Harry Potter popped into her head fully formed as she has claimed when the Philosopher's/Sorcerer's Stone came out but I can see now that she definitely had a main plot line right from the beginning (even if she made minor changes along the way in sub-plots and such). I only deeply regret that she didn't emphasize Wand Lore more in the first six books as well as why Albania was important to Voldemort. I found the Wand Lore absolutely fascinating and regretted that she didn't explore this more throughout the series as the concept of a wizard or witch's wand becoming something more than just a way to perform spells but rather a friend who makes the journey together in the life magical. The way she had Ollivander speak of wands in the first book and the last book make me wish she had created a "Wand Lore Class" at Hogwarts. Harry would have been much more prepared for what was to come if he had taken such a class.

Though I loved the book as a whole, I personally found the epilogue weak and very poorly detailed, leading me to believe that J.K. Rowling is most likely going to write sequels of Harry Potter in his adult years and hopefully well-written prequels. For instance, here are just a few things that I, as an avid Harry Potter fan would like to have seen answered in the epilogue: What happened during those nineteen years between him facing Voldemort in their duel inside the walls of Hogwarts and the Potter family showing up to see their children off to school on the Hogwarts' Express? Where are they living? If Number 12 Grimmauld Place, how do they keep Mrs. Black quiet? What is Harry doing for a living? We know Neville is a teacher at Hogwarts but not a peep or hint as to the principle characters except that Ron has learned how to drive, leading me (us?) to believe they are not living in a Wizarding community such as Godric's Hollow. What is Hermione and Ginny doing? I really thought Hermione would become a professor but nothing is mentioned. Is Harry an Auror or did he perhaps follow in Ollivander's footsteps? Why should Draco Malfoy be allowed freedom? What happened to Luna? What happened to his cousin Dudley? Perhaps he'd end up marrying a witch? Wouldn't Aunt Petunia LOVE that? LOL.

So those are my objections to the epilogue and some of the reasons why I feel the series will continue. I would buy the books! But the epilogue notwithstanding, I found Harry Potter and the Deathly Hallows to be a riveting book filled with grand images, contemporary issues that we muggles have to deal with, a range of characters and plot twists that can entertain adults such as myself, teenagers (Chapter one really isn't for kids in my opinion) as well as senior citizens such as some of my family who read the book at the same time I did when it was released. Moreover, I genuinely felt at though J.K. Rowling truly came into her own in this book as an author and it would be a shame to see her not continue entertaining us with stories of the witches and wizards of Britain!

If you haven't yet read "Year Seven" in the Harry Potter saga, I have tried hard not to spoil the ending. (I hope I have succeeded.) Though I was thoroughly well-versed in the Harry Potter universe in preparation for The Deathly Hallows, many of the things that happened took me by surprise. I believe you will thoroughly enjoy the book. As an aside, I personally recommend the Deluxe Edition though it is a little more spendy. It's a legacy item that if kept in good condition is surely going to be worth something far more than what you originally paid for it. My questions regarding the epilogue undoubtedly give away certain things but enjoy the book, regardless of the epilogue. I genuinely hope that J.K. Rowling will give her fans more of the magical world of Harry Potter and his friends. There are definitely dark wizards that weren't dealt with and The Deathly Hallows themselves are now in play for some future "next gen" Voldemort to try to claim for him or herself. In short, J.K. Rowling has left the Quidditch field wide open and in my opinion, the Golden Snitch hasn't been caught yet. She should give her fans some true closure and/or allow other authors to pick up where she has left off.

So I commend this book to you as you journey into Harry's seventh year of magical education even if he barely spends any time at Hogwarts during that year. We can hope to hear about Dumbledore, James and Lily and even Severus Snape in prequels. And there is so much material for sequels into Harry Potter's future. But regardless, if Ms. Rowling chooses not to satisfy our curiousity, we can always imagine what the future holds for the characters based upon what she has written. Enjoy and prepare to be shocked, disturbed, tantalized, confunded, stupefied and even surprised!

AMAZING.......2007-10-03

oh my god!!! I am a devoted fan and i SOBBED when i read this book. it is the best... be prepared with a bozx of tissues...

im tearing up...

The Incomparable Jim Dale.......2007-10-03

Even though I ordered 3 copies of "Harry Potter and the Deathly Hallows" I was the last in my family to get ahold of the book. I wanted undisturbed reading time and that is a rare commodity. I rushed through the book since I needed to know what happened and missed many of the details in my hurry to finish. I was able to really enjoy the subtleties driving in my car and listening to Jim Dale read the book to me. My inner voice is not nearly as rich as Mr. Dale's and I was enchanted with his reading of the story. I found myself sitting longer than need be in parking lots and in my driveway waiting for a chapter to end. To term Mr. Dale versatile doesn't do justice to the variety of voices he produces. Each character came alive and I found myself even more attached or repelled by many of them after hearing the cd. Can't believe the saga is at an end.

harry potter.......2007-10-03

It is a gift for my grandson and it looks fine. I had a hard time finding it anywhere.

Harry Potter Book 7.......2007-10-03

An exciting conclusion to the Harry Potter series. I recommend this and each of the books in the series to readers of all ages.

Average customer rating:

Very inspiring
great book, great service
Theoretically sound, but not practical.
Horrifying
It could change you life.

The 7 Habits of Highly Effective People
Stephen R. Covey
Manufacturer: Free Press
ProductGroup: Book
Binding: Paperback

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ASIN: 0743269519
Release Date: 2004-11-09

Amazon.com

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change was a groundbreaker when it was first published in 1990, and it continues to be a business bestseller with more than 10 million copies sold. Stephen Covey, an internationally respected leadership authority, realizes that true success encompasses a balance of personal and professional effectiveness, so this book is a manual for performing better in both arenas. His anecdotes are as frequently from family situations as from business challenges.

Before you can adopt the seven habits, you'll need to accomplish what Covey calls a "paradigm shift"--a change in perception and interpretation of how the world works. Covey takes you through this change, which affects how you perceive and act regarding productivity, time management, positive thinking, developing your "proactive muscles" (acting with initiative rather than reacting), and much more.

This isn't a quick-tips-start-tomorrow kind of book. The concepts are sometimes intricate, and you'll want to study this book, not skim it. When you finish, you'll probably have Post-it notes or hand-written annotations in every chapter, and you'll feel like you've taken a powerful seminar by Covey. --Joan Price

Amazon.com Audiobook Review

Anyone who thinks the audiocassette adaptation of Stephen Covey's bestseller, The 7 Habits of Highly Effective People, is a shortcut to reading the book has another thing coming. As a preview, the cassette is worth every one of its 90 minutes; as a substitute for the original, it will only leave you wishing for the rest. There's a reason 7 Habits has sold more than 5 million copies and been translated into 32 languages. Serious work has obviously gone into it, and serious change can likely come out of it--but only with constant discipline and steadfast commitment. As the densely packed tape makes immediately clear, this is no quick fix for what's ailing us in our personal and professional lives.

The tape opens to the silky-smooth, overtrained voice of the female narrator, who's responsible for tying together audio clips from actual Covey seminars. Leaving aside the occasional attempts at promoting Covey and his institute, her script does a first-rate job of making sense of Covey's own intense, analogy-rich style of explaining his habits. There's nothing simple about his approach to becoming an effective person. The first three habits alone--which have to do with personal responsibility, leadership, and self-management--could take years to master. Yet the last four are unattainable, the narrator insists, if you can't acquire the personal security--the "inner core," says Covey--that presumably comes from a mastery of the foundation.

Throughout our lessons, Covey's presence is both learned and thoroughly appealing. He drops references to the likes of Socrates, T.S. Eliot, and Robert Frost with the aplomb of an English professor. And his knack for mixing everyday stories with abstract concepts manages to clarify difficult issues while respecting our intelligence. You could argue that the cassette is nothing more than a clever marketing tool for selling another few million copies of the book. But, even at that, it's worth the investment in time and concentration: in the end, we're moved to learn more about integrating all seven habits in our struggle to become better and, yes, more effective people. (Running time: 1.5 hours, one cassette) --Ann Senechal

Book Description

In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity -- principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.

Customer Reviews:

Very inspiring.......2007-10-02

Certainly a great book to read! It points out a lot of common but very important issues in our lives, which I bet everyone's dealing with everyday, and provides solutions to them (soft skills). The book's written in a vivid and engaging manner, with many anecdotes and author's own experinces. I can tell my life has changed after reading this book!

great book, great service.......2007-09-26

the book was a great price and when i thought i was eligible for the free shipping but wasn't the customer service was great and helped me correct my order! and they were fast!

Theoretically sound, but not practical. .......2007-09-25

A bit wordy in spots, a lot of the points in 7 Habits could've been reduced. I was also a bit surprised at how much Mr. Covey uses Judeo-Christian reference to convince the reader of his ideas. I'm always weary of authors who don't beat us down, but tap us on the head with their Christian ideals as a not so subtle conversion tool. And what's with the Anwar Sadat reference? Of course he decided to do things different, he was in jail. Like so many other famous leaders to include Yitzak Rabin, Kennedy, Evers, King, etc, "big symbols, make big targets" and Sadat was eventually assasinated. Therein lies my disagreement with the premise with this book. More often than not, situation dictates action and environments, social, economic and otherwise, have a profound affect on our everyday existence. Although there are several theoretically sound principles throughout theme of the book, I think from a practical point of view, they may be hard; if not impossible, to implement in our no nonsense, capitalistic American society.

Horrifying.......2007-09-25

This may be the very worst book I have read in my 37 years. Stuffed with linguistic fluff and stylistic errors, and short on ideas and evidence, the book reads like a map of the capitalist, Christian fundamentalist, anti-intellectual U.S. mind. Covey claims to base his book on "objective" principles that transcend all time and places, yet these principles, whose universality he fails to document, are little more than figments of his personal worldview--"potential," "growth," "quality," and so on. Most telling is Covey's terminology and ranking of "private victory" before "public victory." This happens to be the same rhetoric that has justified U.S. and European conquests of "uncivilized" peoples over the last few hundred years. No, this is no Bible of leadership or management. Anyone looking for a well-written work on these topics should check out Kouzes and Posner's Leadership Challenge. Covey doesn't deserve a dime of the millions he's made by pimping this cultural trash.

It could change you life........2007-09-13

These are the type of books that can make a difference in your life. It is a tool to grow on a professional, personal, and spiritual level. Word of advice: take notes and reference back to the book on how to establish these habits. Stephen Covey tells the how to and doesn't leave any steps out. A timeless book that every high acheiver should own.

The Seven Principles for Making Marriage Work: A Practical Guide from the Country's Foremost Relationship Expert

Average customer rating:

A must for couples considering marriage/long-term partnership
A must have in protecting one's marriage!
researched through many, this one the best
seven principles of making a marriage work
Great Resource

The Seven Principles for Making Marriage Work: A Practical Guide from the Country's Foremost Relationship Expert
John M. Gottman , and Nan Silver
Manufacturer: Three Rivers Press
ProductGroup: Book
Binding: Paperback

Interpersonal Relations | Relationships | Health, Mind & Body | Subjects | Books

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philosophy hope in a jar daily moisturizer

ASIN: 0609805797
Release Date: 2000-05-16

Amazon.com

According to most relationship books, the key to a solid marriage is communication, communication, communication. Phooey, says John Gottman, Ph.D., author of the much-lauded Why Marriages Succeed or Fail. There's much more to a solid, "emotionally intelligent" marriage than sharing every feeling and thought, he points out--though most couples therapists ineffectively (and expensively) harp on these concepts.

Gottman, the director of the Gottman Institute, has found through studying hundreds of couples in his "love lab" that it only takes five minutes for him to predict--with 91 percent accuracy--which couples will eventually divorce. He shares the four not-so-obvious signs of a troubled relationship that he looks for, using sometimes amusing passages from his sessions with married couples. (One standout is Rory, the pediatrician who didn't know the name of the family dog because he spent so much time at work.)

Gottman debunks many myths about divorce (primary among them that affairs are at the root of most splits). He also reveals surprising facts about couples who stay together. They do engage in screaming matches. And they certainly don't resolve every problem. "Take Allan and Betty," he writes. "When Allan gets annoyed at Betty, he turns on ESPN. When Betty is upset with him, she heads for the mall. Then they regroup and go on as if nothing's happened. Never in forty-five years of marriage have they sat down to have a 'dialogue' about their relationship." While this may sound like a couple in trouble, Gottman found that they pass the love-lab tests and say honestly that "they are both very satisfied with their relationship and they love each other deeply."

Through a series of in-depth quizzes, checklists, and exercises, similar to the ones he uses in his workshops, Gottman provides the framework for coping with differences and strengthening your marriage. His profiles of troubled couples rescued from the brink of divorce (including that of Rory, the out-of-touch doctor) and those of still-happy couples who reinvigorate their relationships are equally enlightening. --Erica Jorgensen

Book Description

John Gottman has revolutionized the study of marriage by using rigorous scientific procedures to observe the habits of married couples in unprecedented detail over many years. Here is the culmination of his life's work: the seven principles that guide couples on the path toward a harmonious and long-lasting relationship. Packed with practical questionnaires and exercises, The Seven Principles for Making Marriage Work is the definitive guide for anyone who wants their relationship to attain its highest potential.

Download Description

Packed with practical questionnaires and exercises, The Seven Principles for Making Marriage Work is the definitive guide for anyone who wants their relationship to attain its highest potential.

"An eminently practical guide to an emotionally intelligent -- and long-lasting -- marriage."
   DANIEL GOLEMAN, AUTHOR OF EMOTIONAL INTELLIGENCE

"Gottman stays refreshingly down to earth, rather than on Mars and Venus."
   BILL MARVEL AND GEOFFREY NORMAN, AMERICAN WAY

"Gottman comes to this endeavor with the best of qualifications: he's got the spirit of a scientist and the soul of a romantic."
   NEWSWEEK

"Twenty-five years of landmark marital research."
   USA TODAY

"Offers something every relationship can benefit from."
   SEATTLE POST-INTELLIGENCER

"Astonishing new research!"
   WOMAN'S WORLD

Customer Reviews:

A must for couples considering marriage/long-term partnership.......2007-09-30

My fiancee and I decided to be proactive and visit a psychologist before we had any relationship issues and before we got married. He recommended Gottman to us, and what a fabulous recommendation it was! Reading "Seven Principles" really illustrated with lucidity what it was about my parents' marriage that has always bothered me (contempt from my mother in their arguments) and gave clear steps on how to avoid this and other relationship killers. It was very reaffirming in that it doesn't tell couples not to fight (because how realistic is that?), but teaches them how to fight and how to agree to disagree. My fiancee is in the process of reading it now, and I'm excited for him to finish so we can talk it over. The last principle, in particular, is really great for people who already have solid relationships...it made me excited to get married!

A really excellent book overall, Gottman's writing style is clear and concise!

A must have in protecting one's marriage!.......2007-09-26

This book is absolutely essential in the treatment of marriage or couple counseling, as well as can be used by anyone interested in strengthening their own marriage/relationships. It is helpful because it is basic, layed out in a very simplistic manner, and is an easy reader. The book offers concrete instructions for couples on how to improve their closeness, connection, and communication. It is also based on scientific studies thereby offering value and effectiveness of the techniques illustrated in the book. I would highly recommend it for struggling couples, those considering divorce, as well as couples with a good relationship seeking a closer bond.

researched through many, this one the best .......2007-09-05

This author uses common sense and clinical study and marries the 2 together,
He gives simple, thought provoking questions and daily/weekly effective deeds to do. Insightful and effective. We're using it to help others but aNYONE can take a few hints from this even MR and MRS perfectly happy.

seven principles of making a marriage work.......2007-08-23

great book that I had initially borrowed from my therapist. Was enlighteneing. Made me recognize a lot about myself and my spouse. I recommend it for newleyweds and other couples as well; I myself have been married for 10 years. It can be used preventitively or as a couselling guide or just to provide some insight into what you may be feeling or going through with a significant other. It made me realize my thoughts and actions were not "crazy" but rather common.

Great Resource.......2007-08-16

I use Dr. Gottman's marriage principles in my private practice with great success. I highly recommend this book.

Average customer rating:

book review
7 Pillars of Health
Simply Superb
Great Book!
Scholarly research in easy-to read format

The Seven Pillars of Health
Don Colbert , and Mary Colbert
Manufacturer: Siloam Press
ProductGroup: Book
Binding: Hardcover

General | Health, Mind & Body | Subjects | Books

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ASIN: 1591858151

Book Description

This book, based on the bestselling author's life message, reveals seven fundamental principles that will enable people to walk in and enjoy the health God intended. (Consumer Health)

Customer Reviews:

book review.......2007-09-15

Product was delivered in great condition and in a timely manner. Will defienly use this person in the future.

7 Pillars of Health.......2007-09-01

The author consolidates some classic notions on preserving health optimally.
Examples of these are as follows:
o filtered water consumption
o quality sleep
o pH maintenance at 7 to 7.5 ( check with your doctor)
( Type II diabetes can be exacerbated by a lack of sleep because the
carbs don't process correctly. )
o rest during the day
o avoid processed food which has a lesser nutrient value
o excess protein
o lack of quality exercise
o reduce excess medicinals in consultation with your physician
o detoxify through the skin
o fast on occasion to allow the body to rest and recharge

This work would be helpful in managing any chronic condition; such as,
arthritis and a host of others.

Simply Superb.......2007-08-22

This title is the second I have read by Don Colbert, and it is MUCH better than my first, "Toxic Relief." In this book Colbert describes seven pillars of health crucial to anyone seeking to live a healthy lifestyle: water, sleep and rest, living food, exercise, detoxification, nutritional supplements, and coping with stress. His comments on water, sleep and rest, and coping with stress are probably familiar to most readers. In these areas, he reinforces well what many people already have learned. His comments on living food, detoxification and nutritional supplements however, are fairly unique but still based squarely on medical and biblical insights.

I recommend this book highly. It will take some time for me to implement everything he prescribes -- in fact, I may never implement everything he prescribes here. Still, he is very much on the right track, and offered a well-balanced, biblical approach to health and well-being that is unrivaled among contemporary authors.

Great Book! .......2007-07-25

I have read alot of books on health and nutrition and this was the best that I have come across!

Scholarly research in easy-to read format.......2007-07-22

Dr. Colbert gives new insights to old medical problems. Effectively deals with the whole person and offers feasible solutions. Written for the lay person.

The Traveler's Gift: Seven Decisions that Determine Personal Success

Average customer rating:

Won't quickly forget this book...
Great Reading for the Dentist's Office
I like this book so much; I keep giving my copy away.
I received a gift.......
Reminder that Attitude and Thoughts Change Everything

The Traveler's Gift: Seven Decisions that Determine Personal Success
Andy Andrews
Manufacturer: Thomas Nelson
ProductGroup: Book
Binding: Paperback

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ASIN: 0785273220

Book Description

A unique blend of fiction, history, allegory, and inspiration, The Traveler's Gift has motivated tens of thousands since its release in late 2002. Now this wildly successful parable is available in an affordable trade paper edition.

David Ponder's lost his job, his confidence, and his will to live. And just when it seems that things can't get any worse, they do: his only child falls ill, and he's involved in a serious car accident. But a divine adventure that includes encounters with seven of history's most inspirational characters, among them Anne Frank, Abraham Lincoln, and Christopher Columbus, leaves him with a glimpse of life's big picture, and seven bits of wisdom with which to confront his future.

This thought-provoking book encourages readers of all ages to reach their full potential using these simple keys to success.

Customer Reviews:

Won't quickly forget this book..........2007-09-15

My boss at work knows that I devour books, and dropped this one off at my desk a short time back... The Traveler's Gift: Seven Decisions that Determine Personal Success by Andy Andrews. I read it straight through yesterday (it's short), and the first thing I'm doing after this review is ordering my own copy. This is a book I'll not quickly forget...

"Gift" is a personal improvement book that's written in story form, similar in nature to a parable. The main character, David Ponder, is 46 and has hit rock bottom (or so he thinks). Deep in debt, fired from a menial job, and concerned over a sick child, he considers taking his own life so that the family can collect on the insurance policy. As he comes to after the car wreck, he finds himself transported back in time, into the office of Harry S. Truman during the Potsdam conference. Truman is the only person who can see him, and Ponder's appearance was expected. Truman's job is to present Ponder with a written "decision", a statement that David must internalize and live out. Once the paper is read, Ponder is moved on to the next person and time. This time travel happens seven times, giving David 7 pieces of wisdom that will change his life if he lets them. Before he's brought back to reality, he's offered a glimpse of the future of his home town, a future that was possible with the seven decisions that Ponder internalized then shared with the world.

The cynical reader will likely see this as a bunch of happy talk fluff that isn't realistic. But I would counter that it's more realistic than most other philosophies and self-help books you'll ever read. The people used in the story are perfect matches for each of the learning points, and you realize that a single decision *can* have consequences that reverberate down through history and time. And the people who make the decisions are often ordinary individuals like you and me. The only difference is that they *made* the decision rather than accept the status quo.

The path to success isn't easy, but it's a matter of decisions you make on a day-to-day basis. Andrews captures this truth in a style reminiscent of Og Mandino's writings. I loved this book, and will be revisiting it on a regular basis...

Great Reading for the Dentist's Office.......2007-09-11

This book was given to me as a birthday gift, so it's not my normal reading fare, even though I do like self-help books. The story here is hokey: a guy (David Ponder, can you begin to see the symbolism yet?) is down on his luck, just lost his job; he has no money, a beater for a car, and sick kid; he just wants to end it all. (Can you feel the cliches coming?) Well, as his car spins out of control on a slippery bridge, he goes on adventure in which different (real) historical figures (like Abraham Lincoln or Anne Frank) each give him a message about living successfully.

Why do self-help books always have 7 messages? Anyway, the messages are helpful reminders of living the good life, stuff that probably wouldn't hurt anyone to be reminded of: Remember the buck stops with you; be a person of action, happiness is a choice, that sort of thing. There are no startling revelations, and the book and its messages struck me as self-evident and simplistic. One of the real advantages of the book is that it is short. So, if you are ever stuck in an airport, doctor's office, or somewhere else with poor reading material and you need to kill a little time, you might even enjoy it. Recommended reading by "Good Morning America" if that means anything to you.

I like this book so much; I keep giving my copy away. .......2007-08-29

There is no new knowledge in this book, and there was perhaps a little literary license taken with the historical vignettes; however if the overall objective was to communicate a series of points on how to take control of your life, then Andy succeeded.

The seven things that you need to do to change your life are: Take personal responsibility, Educate Yourself, Be a Person of Action, Make decisions and move forward, Choose Happiness, Forgive others, Persevere without exception.

I can't see any argument that any of these actions, done individually, will help you improve your life. We've all been told these or very similar things since before grade school.

Andy uses an old and quite effective teaching technique. He wraps the information in a story. And Andy is a great storyteller. So while there is no new information in this book, the information is presented in fresh and efficient manner.

I received a gift..............2007-07-14

I was given a gift about 12 months ago, the audio CDs of the Traveler's Gift, and have listened to them countless number of times since. I loved the story so much, I decided to purchase the book to compliment the audio CDs. The Traveler's Gift is profound and thought provoking. The messages are clear if you choose to see them. This story has changed, and continues to change, the way I see myself and my role in this world. If you're asking yourself 'why me?' then read this book.

Reminder that Attitude and Thoughts Change Everything.......2007-07-03

I've been on a reading frenzy lately because I've been in a funk and needed to snap out of it. I had been allowing my mood to let circumstances stop my progress toward my dreams. Then I picked up this book my brother had highly recommended well over a year ago. I had bought it immediately on Amazon.com and then put it on my shelf. Last night I read it. Andy Andrews, thanks for the research on 7 great human beings. Thanks for taking the time to inspire me and I'm sure countless others. You did a great job of waking me up. The buck DOES stop here. No matter how dire our circumstances, we still have the choice of what to do right now, in the midst of it, and that decision will affect our future and the future of others. This book gives 7 secrets to living the life you always dreamed of but kept missing out on. We all have a purpose. Isn't it time we lived it and stopped letting other people and other things give us excuses for anything less than greatness?

Average customer rating:

Unique & Creative leadership teaching
Very Helpful
Seven Practices of Effective Ministry
Must read for Ministers
Great Tool for Leadership Focus

Seven Practices of Effective Ministry
Andy Stanley , Lane Jones , and Reggie Joiner
Manufacturer: Multnomah
ProductGroup: Book
Binding: Hardcover

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ASIN: 1590523733
Release Date: 2004-08-18

Book Description

There’s no scoreboard in the sanctuary, and the only plate is probably for the offering. But every church leader needs to know how to win, and every congregation needs to know when to cheer. This insightful book speaks to every church leader who yearns for a simpler, more effective approach to ministry. An engaging parable about one overwhelmed pastor is followed by an overview of seven successful team practices, each one developed and applied in a ministry setting. Reinforced by relevant discussion questions, these clear, easy, and strategic practices can turn any ministry into a winning team.

Your ministry is perfectly designed to produce the results you are currently experiencing. If you are satisfied with those results, you don’t need this book. If not, it’s time for a change.

Like your own personal trainer, 7 Practices of Effective Ministry is an insightful guide for any leader who yearns for a simpler, more effective approach to ministry. Here are seven strategic principles that when put into play will bring focus and clarity to everything you do and turn your ministry into a winning team.

âFor many years, I practiced and taught church growth. What I have witnessed as a member at North Point takes church growth to a whole new level. Andy and his team communicate principles that will add value to you and the church you love.â

John C. Maxwell, founder, The INJOY Group

âEvery professional athlete recognizes the value of solid coaching. The best are always working to get better. From what I’ve seen at North Point, these seven practices can improve the game of any church in America.â

John Smoltz, Cy Young Award-winning pitcher

âThe practices covered in this book are down-to-earth, practical, and come from real difference-makers who know what church leadership is all about. Andy, Reggie, and Lane have definitely hit the ball out of the park with the 7 Practices of Effective Ministry.â

Ed Young, Jr., senior pastor, Fellowship Church

Story Behind the Book

Looking for ways to help pastors faced with hectic lives and depleted resources, Andy Stanley, Reggie Joiner, and Lane Jones decided to write a parable about the complicated life of a local pastor. Rather than come straight at those in ministry with formulas and lists, they engage readers in an effort to have them identify with the character.

Customer Reviews:

Unique & Creative leadership teaching.......2007-09-21

This book is a breath of fresh air for leadership teaching. I especially liked the "playbook" sections of the book. These sections are real ministry illustrated strategies that were played out by Northpoint church. I like it when church leaders share their failures as well as their successes. The book is open and honest.

Very Helpful.......2007-08-27

I found this book very helpful. I usually get a lot out of anything Andy Stanley writes or helps write and this is no exception. It has many practical, transferable principles to help any church of any size anywhere.

Seven Practices of Effective Ministry.......2007-08-09

Absolutley the best ministry help book I've ever read. This book was required reading for a seminary course that I am taking...it should be required reading for everyone in church work.

Must read for Ministers.......2007-06-27

This is the frist book i read by Andy Stanley and was great. I have bought a couple of copies for the leadership of our church for them to read as well. You may not agree with all of it, but it is something to certainly take in and use in whatever capacity of your ministry.

Hope you like baseball.

Great Tool for Leadership Focus.......2007-05-16

I Found Seven Practices of Effective Ministry an easy read, very challenging and real practical. Our church is currently using with our leadership team to promote discussion and fine tune our direction.

Why Is It Always About You? : The Seven Deadly Sins of Narcissism

Average customer rating:

If you can't "run for the hills"
Why is it always about you?
A lifesaver!
Echoing the concerns of other reviewers...
EXCELLENT book, especially for anyone going into Social Work

Why Is It Always About You? : The Seven Deadly Sins of Narcissism
Sandy Hotchkiss
Manufacturer: Free Press
ProductGroup: Book
Binding: Paperback

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ASIN: 0743214285

Book Description

In this groundbreaking book -- the first popular book on narcissism in more than a decade -- clinical social worker and psychotherapist Sandy Hotchkiss shows you how to cope with controlling, egotistical people who are incapable of the fundamental give-and-take that sustains healthy relationships. Exploring how individuals come to have this shortcoming, why you get drawn into their perilous orbit, and what you can do to break free, Hotchkiss describes the "Seven Deadly Sins of Narcissism" and their origins. You will learn to recognize these hallmarks of unhealthy narcissism -- Shamelessness, Magical Thinking, Arrogance, Envy, Entitlement, Exploitation, Bad Boundaries -- and to understand the roles that parenting and culture play in their creation.

Whether the narcissist in question is a coworker, spouse, parent, or child, Why Is It Always About You? provides abundant practical advice for anyone struggling to break narcissism's insidious spread to the next generation, and for anyone who encounters narcissists in everyday life.

Customer Reviews:

If you can't "run for the hills".......2007-09-20

Great advice to run from a narcissist, especially when the person is someone you CAN leave. But there are relationships where it might not be possible to run (or running may have consequences you don't want to take on):

-- The narcissist is your graduate school advisor or department chair; running would mean you lose or postpone your degree;
-- The narcissist is a family member -- maybe your only surviving parent or sibling;
-- The narcissist is your CHILD (how does a mother or father run from their child?);
-- Your heritage and cultural background does not support you running from extended family members (like in-laws, parents, siblings), but really expects you to continue supporting them, even at your own expense.

I'm sure there are other situations where running isn't advisable or acceptable to the person dealing with a narcissist. This book is helpful for those people to first understand the monster, and more importantly to get a handle on their own boundaries.

Why is it always about you?.......2007-09-14

"Why is it always about you" is about recognizing the narcissism in yourself and coping with the narcissism in others. The book is not just about Narcissistic Personality Disorder which, the author says, is rare, but rather about that fact that we all have varying degrees of narcissism ranging from healthy tendencies to malignant mental illness.

I am unconvinced by the author's psychoanalytic theories regarding child development but some of the more practical advice on coping may be helpful. The last section, "Only you can prevent narcissism" is about how moral relativism, the misguided self-esteem movement, and certain parental attitudes have largely contributed to the raging feelings of entitlement so pervasive in this narcissistic society in which we live. This section alone is worth the price of the book.

A lifesaver!.......2007-08-23

I bought this book to help me with issues with my father and sister. What a lifesaver! I'm really not crazy! That's what narcissistic people can make you feel when they are "shame dumping." It gives me a sense of peace and empowerment having put a label on their behavior. I feel like I now have the tools and knowledge to protect myself. I'm recommending the book to many people I know!

Echoing the concerns of other reviewers..........2007-08-14

In my humble opinion, as someone who has done a good deal of reading on NPD and psychology in general, this book:

Is not a good jumping-off point for anyone interested in NPD, as it does not establish how to differentiate between a person high in self-interest and a truly disordered personality.
Is a little light on citations of scientific studies and instead reads more like pop-psych.
Includes a referendum on Western culture which is not truly constructive or educational.

EXCELLENT book, especially for anyone going into Social Work.......2007-08-11

This book was excellent. Informative, well-organized, easy to read, and thorough in it's presentation of Narcissicism at various levels, including narcissisim in teens, the elderly, parents, and in the work place. It also discusses societal implications and how the U.S. perpetuates narcissistic qualities. I highly recommend this book for anyone going into the social work field, particularly those who specialize in addiction. This book will not only help you to recognize the signs of Narcissistic Personality Disorder in clients, but it will give you the tools needed to cope with narcissistic behavior in your personal life. Highly recommend.

The Keys to the Effortless Golf Swing: Curing Your Hit Impulse in Seven Simple Lessons

Average customer rating:

Simplicity
The Ultimate Golf Swing Tip Eluded Me - Until Now
Old golfer says:
All About Golf
If you love golf and want to play better, do yourself a favor and work with the ideas in this book

The Keys to the Effortless Golf Swing: Curing Your Hit Impulse in Seven Simple Lessons
Michael McTeigue
Manufacturer: Atheneum Books
ProductGroup: Book
Binding: Hardcover

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ASIN: 0689116306

Book Description

The biggest paradox in golf is that the harder you try to "hit" the ball, the worse you do so. In The Keys to the Effortless Golf Swing, Michael McTeigue offers you a simple system of sequential body movements that produces a true swinging motion with every club in the bag. The result is increased distance and greater accuracy for all sizes, shapes, and ages of golfers for a minimum investment in learning time.

The clarity and simplicity of McTeigue's frell-free approach to the golf swing leads the reader to a new experience of power and effortlessness. He truly shows how to "build a swing you can trust and keep for life."

If you love golf but have never played to your potential, here is a book that you will quickly come to treasure.

Customer Reviews:

Simplicity.......2007-06-11

I have probably read 50 different books on golf instruction. This one is not only the best, but a remarkably easy one to follow and implement. It has done wonders for my golf swing in a very short period of time. If you are religious in following its simple steps to learning (in most cases without a golf club in your hands), you will be amazed at your improvement.

The Ultimate Golf Swing Tip Eluded Me - Until Now.......2007-06-09

The very first time I played golf I got a hole-in-one.
It's been downhill ever since.
I was 15 years old and 35 years later I was still struggling to break 80. I'd hit the ball OK some days, but usually I always put too much pressure on my short game to score. I read all the books, took all the lessons and beat balls on the range until my hands bled. Mechanically everything always looked copasetic, but yet I was never consistent in ball striking. Thin, fat, toe, hook, push, etc.

I knew it was important to be in a relaxed and "athletic position" at address. My inherent problem was with excess tension THROUGHOUT the swing. I mistook power for the "coiling of the spring", (bad metaphor!). At the top of my backswing my arms, shoulders and torso were tied in one big connected KNOT. Like most men I thought muscle strength was the key to distance and I would try to over power everything without knowing it. Think Vijay Singh, Fred Couples, Ernie Els. Swing easy, hit hard.

So I took to the range after reading this book with yet another tip to experiment on like I've been doing on and off almost all my life; low and behold, once I relaxed my arms and shoulders throughout the swing and hit the ball in a much more free flowing fashion, I swear to God I felt like the incarnation of Ben Hogan. Solid, straight shots like never before. Feeling the ball compress against the face of the club each time was sublime. Working it right and left at will.

I'm now regularly shooting in the seventies from the pro tees and focusing more on the short game to start beating old man par. I may even start competing in some amateur events next year. The key is ZERO TENSION in all muscles throught the swing. Tension destroys the golf swing. Let the club swing itself. As Sam Snead said, "Feel oily".

The reason a good teaching pro could never help me is because they could not "feel" what I was feeling at the top of my swing. Thanks Michael McT. You saved a once putrid golfers soul. This book is a "diamond in the rough", no pun intended!

Old golfer says:.......2007-04-15

I've been trying to learn to play golf for some years now and found some very good help in various places. Swinging too hard and just trying to hit the ball have been my constant downfall. Tis book is finally helping me to understand and execute a smoother more fluid golf swing. FHurray.

Not only that: this book has helped me understand a number of concepts that I have been constantly encouraged to do and never understood.

I wish that I had found it years ago.

Gary

All About Golf.......2007-04-10

Learn why all those hours spent on the green aren't making your game any better. This book will also help you develop the perfect golf swing.

If you love golf and want to play better, do yourself a favor and work with the ideas in this book.......2007-03-10

I am 46 and have been playing golf since I was in my late teens. There is no question in my mind that the better you can play this game the more enjoyable it is. Those players who say it doesn't matter are simply not being honest with themselves. Sure I love being on the course especially with good company, but what is supposed to be a pleasurable hobby can be far from it when you are playing poorly. Lets face it; all of us have been there, and all of us want to improve. Unfortunately golf is not like many things we do in that practice doesn't neccessarily make perfect. If what we are working on (based on information we are given) is even slightly flawed, improvement is not likely to occurr despite our best efforts. Since golf is one area where there's no shortage of instructional material, our success will largely be determined by the effort we put in and information we use. Fortunately the author of this book, Michael McTeigue, has presented in his words "everything you need to know." I could not agree with him more. As a dedicated student of the game who wanted to improve, I went from book to book and theory to theory until I came across this little book. The book gave me a systematic method by which I have enjoyed considerable improvement in only a few months. If you're tired of hours of unproductive practice, I highly recommend you work with the ideas in this book.

The Seven Spiritual Laws of Success: A Practical Guide to the Fulfillment of Your Dreams

Average customer rating:

Original thoughts on "Science, Religion & Spirituality"
The Master Teacher on Spiritual Success
7 Spiritual Laws say it all!
Excellent !!!
7 Spiritual Laws of Success

The Seven Spiritual Laws of Success: A Practical Guide to the Fulfillment of Your Dreams
Deepak Chopra
Manufacturer: New World Library / Amber-Allen Publishing
ProductGroup: Book
Binding: Hardcover

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Accessories:

ASIN: 1878424114

Book Description

Deepak Chopra’s best-selling guide to creating abundance and prosperity is now on CD and read by the author. Based on seven natural laws that govern all creation, this book shatters the myth that success results only from hard work, exacting plans, and driving ambition. Deepak Chopra offers a life-altering perspective on attaining success: Once we understand our true nature and learn to live in harmony with these natural laws, well-being, good health, fulfilling relationships, energy and enthusiasm for life, and material abundance can be achieved. Simple yet profound, the book’s timeless wisdom and practical steps can be applied with surprisingly quick results. “A must-read for anyone who missed The Prophet by Kahlil Gibran.” — The New York Times

Customer Reviews:

Original thoughts on "Science, Religion & Spirituality".......2007-10-02

Chopra is a master story teller and doctor by profession. He presents traditional eastern religious views in most of his writings. He hardly presents anything original. If you really like to seek the truth from religious and scientific point of view, I will recommend: "Science, Religion & Spirituality" which is now available on Amazon. Enjoy!

The Master Teacher on Spiritual Success.......2007-10-01

Powerful Attitudes

Amazing book! Get it, read it, apply it, live it! A masterpiece of quantum success!

Michael Murphy
[...]

7 Spiritual Laws say it all!.......2007-09-29

The Seven Spiritual Laws of Success is easy to understand, yet beautifully written. The 3rd Law, the Law of "Karma" or Cause and Effect, helped me change my perspective during a difficult time in my life from feelings of extreme guilt to a sense of empowerment.

Deepka wrote that under the seventh spiritual law of success, the Law of Dharma, that we have "taken manifestation in physical form to fulfill a purpose... You have a talent that is unique in its expression, so unique that there's no one else alive on this planet that has that talent, or that expression of that talent. This means that there's one thing you can do, and one way of doing it, that is better than anyone else...." I draw upon these words for strength when I doubt my ability to do the work I wish to put forth in this world.

This is one of those books that might make a terrific gift for someone who is curious about spiritual concepts, but feels intimidated about getting into the subject. Highly recommended.

Excellent !!!.......2007-09-26

I purchased this book in July of 2007. I finished it quickly but I still refer to it almost on a dailly basis. It is a wonderful book that should be in everyone's personal library.

7 Spiritual Laws of Success.......2007-09-20

One of the best little books I have
every bought. I read it daily and
try to live my life by the 7 rules.

Inside the Magic Kingdom : Seven Keys to Disney's Success

Average customer rating:

If only every company used these princples
This is a great book on customer service
Both Honest, and Dishonest, Just Like the Magic Kingdom
Seven Keys to Success
Customer Service 101: A Must Read for Your Staff

Inside the Magic Kingdom : Seven Keys to Disney's Success
Tom Connellan
Manufacturer: Bard Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 1885167237

Book Description

Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.

Customer Reviews:

If only every company used these princples.......2007-01-15

I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.

This is a great book on customer service.......2007-01-10

I had read this book a few years ago and wanted to reread it. I realized I had given my last copy away to someone who really need it. They story is easy to follow and the lessons stay with you for a long time. If you work in customer service and really we all do, this is a great read.

Both Honest, and Dishonest, Just Like the Magic Kingdom.......2006-07-09

I can't give this book a one because it does summarize Disney's business morals well, BUT, it leaves out what is obvious, it's lack of respect for God. Disney, as this book shows, relies on pleasing the customer, not God. It's also helpful in that it does give some good business advice.

Here is a summary of the "keys" to the magic kingdom, so to speak (these are quotes):

1. competition is always who the customer compares you with
2. pay fantastic attention to detail
3. everyone walks the talk (every cast member [employee] is asked to help the guests [customers]
4. everything walks the talk [meaning all the products and scenery is to reflect Disney's care for the customer's happiness at Disney and with Disney]
5. customers are best heard through many ears [meaning through survey's and the letters they send to Disney]
6. reward, recognize, and celebrate [the employees if they do a good job, if not, lol, don't say anything (how nice)]

I have no clue where to put this since it wasn't one of the keys, but here it is:

-Always make eye contact and smile
-Exceed guest expectations and seek out guest contacts [whatever that means]
- Always give outstanding quality service
-Greet and welcome each guest
-Maintain a personal standard of quality in your work [and if it's personal it's automatically gonna be a good thing cuz...]
-go beyond the call of duty
-Demonstrate strong team initiative
-Communicate aggressively with guests and fellow cast members
-Preserve the magical guest experience [meaning?]
(And the above instructions are guidelines not rules the book says)

7. everyone makes a difference

This is a good book to read (tho not buy) to see how the how some secular business minds think and how it parallels the Bible's laws in some ways.

Seven Keys to Success.......2006-06-30

This is a fun book, easy to read, great ideas to make your business more successful and customer friendly. I would recommend it highly and it is a great tool for a staff training or retreat.

Customer Service 101: A Must Read for Your Staff.......2005-10-29

This is an excellent tool for managers. While a good manager knows the seven secrets, the presentation in this book reinforces what you know. The secrets are presented in a different format that makes you think of other ways to motivate your staff. What makes this book really stand out is it is an easy, interesting book to read. Most books of this type are presented in a boring, academic format...while this is presented through various characters...those we have in our workplaces. I would recommend this book for all managers...especially those first time managers.

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