The Glass Castle: A Memoir

Amazon.com

Jeannette Walls's father always called her "Mountain Goat" and there's perhaps no more apt nickname for a girl who navigated a sheer and towering cliff of childhood both daily and stoically. In The Glass Castle, Walls chronicles her upbringing at the hands of eccentric, nomadic parents--Rose Mary, her frustrated-artist mother, and Rex, her brilliant, alcoholic father. To call the elder Walls's childrearing style laissez faire would be putting it mildly. As Rose Mary and Rex, motivated by whims and paranoia, uprooted their kids time and again, the youngsters (Walls, her brother and two sisters) were left largely to their own devices. But while Rex and Rose Mary firmly believed children learned best from their own mistakes, they themselves never seemed to do so, repeating the same disastrous patterns that eventually landed them on the streets. Walls describes in fascinating detail what it was to be a child in this family, from the embarrassing (wearing shoes held together with safety pins; using markers to color her skin in an effort to camouflage holes in her pants) to the horrific (being told, after a creepy uncle pleasured himself in close proximity, that sexual assault is a crime of perception; and being pimped by her father at a bar). Though Walls has well earned the right to complain, at no point does she play the victim. In fact, Walls' removed, nonjudgmental stance is initially startling, since many of the circumstances she describes could be categorized as abusive (and unquestioningly neglectful). But on the contrary, Walls respects her parents' knack for making hardships feel like adventures, and her love for them--despite their overwhelming self-absorption--resonates from cover to cover. --Brangien Davis

Book Description

Jeannette Walls grew up with parents whose ideals and stubborn nonconformity were both their curse and their salvation. Rex and Rose Mary Walls had four children. In the beginning, they lived like nomads, moving among Southwest desert towns, camping in the mountains. Rex was a charismatic, brilliant man who, when sober, captured his children's imagination, teaching them physics, geology, and above all, how to embrace life fearlessly. Rose Mary, who painted and wrote and couldn't stand the responsibility of providing for her family, called herself an "excitement addict." Cooking a meal that would be consumed in fifteen minutes had no appeal when she could make a painting that might last forever.

Later, when the money ran out, or the romance of the wandering life faded, the Walls retreated to the dismal West Virginia mining town -- and the family -- Rex Walls had done everything he could to escape. He drank. He stole the grocery money and disappeared for days. As the dysfunction of the family escalated, Jeannette and her brother and sisters had to fend for themselves, supporting one another as they weathered their parents' betrayals and, finally, found the resources and will to leave home.

What is so astonishing about Jeannette Walls is not just that she had the guts and tenacity and intelligence to get out, but that she describes her parents with such deep affection and generosity. Hers is a story of triumph against all odds, but also a tender, moving tale of unconditional love in a family that despite its profound flaws gave her the fiery determination to carve out a successful life on her own terms.

For two decades, Jeannette Walls hid her roots. Now she tells her own story. A regular contributor to MSNBC.com, she lives in New York and Long Island and is married to the writer John Taylor.

TO INQUIRE ABOUT SCHEDULING JEANNETTE WALLS FOR SPEAKING ENGAGEMENTS PLEASE CONTACT:

Keppler Speakers

Dustin L. Jones

Associate, College & University Division

703.516.4000 (P)

703.516.4819 (F)

Customer Reviews:

Jeannette Walls.......2007-10-04

Thank you for visiting our school, Ms. Jeannette.
I figured you'll probably see this, since you said you like Amazon.

Your book has truly touched me. I just wanted to say I admire you more than anyone in this world.

I feel very fortunate to have had to opportunity to meet you ... at the school paper (Grits) meeting, the service leader meeting, in the Science & Technology lobby, and at the Senior Girls Lunch.

I admit, I also feel a little guilty because I mean ... PG "educates" the most spoiled Charleston kids who spend most of their time partying, drinking, and wasting time. It's a phenomenal school with a brilliant faculty, but the majority of the student body takes their gifts for granted. I hope your story and your truths have gotten through to some of them.

I'm so glad you are where you are now and I'm so glad you're happy.

For anyone else reading this review, go out and buy the book right now. It will change you forever.
For anyone who has written reviews accusing Ms. Walls of lying, please open your minds. If you ever meet her, or even hear her speak, you'll know immediately that every word is true.

Thank you.
Sincerely,
Alice Phillips, Senior, PGS (Charleston).

PS: You're right - everyone has something.

A Disturbing but Positive Memoir.......2007-10-04

What an eye opener. I'd like to believe every parent does the best they can, but as I read "The Glass Castle" I really had to ask myself, "Is this the best they could do?" I found myself wincing at times as I read the memoir. However, I couldn't put the book down, and the love Jeannette Walls has for her parents despite the neglect and disregard she endured, shows the incredible strength of the human spirit. To a society in which some people blame their lack of stability on a bad childhood, this book is a gift and a must read.

THANK YOU JEANETTE and your entire family for sharing your life!.......2007-10-03

An excellent book so engrossing I could not put it down. I love to read, but this book has moved me and stayed with me longer than any other. This book shows that you can break the chains that bind when you are focused. I've been in recovery many years and I appreciate the work involved in writing, along with courage in sharing, such intimate details of a family history. I will be recommending this book for years to come. Thanks again.

Absolutely amazing!.......2007-10-02

An amazing account of how one can overcome her/his circumstances instead of "blaming" the parents. A real page turner and so well written. I had put off reading this book for many months (thinking it would be too depressing to read) until a co-worker said, "It's really a good book."

The Glass Castle.......2007-10-01

Moving story. Uncomfortable to think the young woman would deny the existence of Mother when seen on street until you hear her story. It's a story of child neglect mixed so strangely with child love. Parents- child like themselves.

Average customer rating:

Excellent book on the Toyota Way and Lean Manufacturing!
Good Book on Toyota and Lean
Attitude Check
Yes, the book lives up to what the slip cover says.
Excellent book!

The Toyota Way
Jeffrey Liker
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Hardcover

Strategy & Competition | Management & Leadership | Business & Investing | Subjects | Books

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Similar Items:

The Toyota Way Fieldbook
Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
Toyota Production System: Beyond Large-Scale Production
Product Development for the Lean Enterprise: Why Toyota's System Is Four Times More Productive and How You Can Implement It
The Goal

ASIN: 0071392319

Book Description

How to speed up business processes, improve quality, and cut costs in any industry

In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.

Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:

Eliminating wasted time and resources
Building quality into workplace systems
Finding low-cost but reliable alternatives to expensive new technology
Producing in small quantities
Turning every employee into a qualitycontrol inspector

Customer Reviews:

Excellent book on the Toyota Way and Lean Manufacturing!.......2007-09-07

Jeffrey Liker clearly knows what he writes about. The book is the result of more than a decade of study, on site visits and interviews with several Toyota key people. It describes 14 toyota principles, which go through the Toyota Philosophy, the Toyota Production System, the relationship with employeees, customers, suppliers and partners, and a focus on continuous improvement. No wonder Toyota is one of world top most admired companies!
Very interesting is also the Japanese management principles and mindset - slow but determined, patient, self-reflection, learning by actuall observation and doing, consensus seeking, and managing for the long term.
By coincidence, yesterday (6/Sep/2007) the news came up that Jim Press (American Toyota President)was hired by Chrysler - I can imagine why.

Good Book on Toyota and Lean.......2007-06-30

A good book on the Toyota Production System (TPS) and Lean manufacturing. Liker does a good job of explaining both. I especially liked his cautions about mis-using Lean principles and pitfalls to failure.

Like most business books, the important stuff could have been expressed in many fewer pages. Liker almost gushes about Toyota to the extent that it somethimes reads as a vanity or promotional publication by Toyota - this makes me wonder if it really presents a balanced perspective.

Overall, I recommend it to anyone interested in Toyota or Lean.

Attitude Check.......2007-06-12

Great expose of the attitude of one of the worlds most impressive business organizations. Detailed, but not cumbersome. More than just another "how to" manual. A "must read" for decision makers in any business.

Yes, the book lives up to what the slip cover says........2007-06-10

Any business owner, manager or individual team member who wonders how companies improve should read this. If you wonder why some people love lean processes while others say it does not work should read this book.

I've been a manufacturing engineer since 1981, and I joined a lot of start-up companies because I love the growth and development phase of building a company up. Some worked, some did not. This book has a nice way of explaining what Toyota does and what the others fail to do.

Excellent book!.......2007-05-19

One of my clients saw this book in an airport stand and asked me if it was worth reading. I read the book out of mere curiosity and was totally engrossed. It is well-organized, simple, and clear. While not all companies can implement the Toyota Production System, there are certainly great ideas in this book that can be implemented by any company.

Better: A Surgeon's Notes on Performance

Average customer rating:

Dr. Gawande
Surprisingly Thought-Provoking Book
Great book for aspring doctors
A Surgeon's Notes on Performance
An excellent book about how to get better at anything

Better: A Surgeon's Notes on Performance
Atul Gawande
Manufacturer: Metropolitan Books
ProductGroup: Book
Binding: Hardcover

General | Personal Health | Health, Mind & Body | Subjects | Books

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How Doctors Think
Complications: A Surgeon's Notes on an Imperfect Science
Final Exam: A Surgeon's Reflections on Mortality
The Best American Science Writing 2006 (Best American Science Writing)
The Anatomy of Hope: How People Prevail in the Face of Illness

ASIN: 0805082115
Release Date: 2007-04-03

Book Description

The struggle to perform well is universal: each one of us faces fatigue, limited resources, and imperfect abilities in whatever we do. But nowhere is this drive to do better more important than in medicine, where lives are on the line with every decision. In his new book, Atul Gawande explores how doctors strive to close the gap between best intentions and best performance in the face of obstacles that sometimes seem insurmountable. Gawandes gripping stories of diligence, ingenuity, and what it means to do right by people take us to battlefield surgical tents in Iraq, to labor and delivery rooms in Boston, to a polio outbreak in India, and to malpractice courtrooms around the country. He discusses the ethical dilemmas of doctors participation in lethal injections, examines the influence of money on modern medicine, and recounts the astoundingly contentious history of hand washing. And as in all his writing, Gawande gives us an inside look at his own life as a practicing surgeon, offering a searingly honest firsthand account of work in a field where mistakes are both unavoidable and unthinkable. At once unflinching and compassionate, Better is an exhilarating journey narrated by arguably the best nonfiction doctor-writer around (Salon). Gawandes investigation into medical professionals and how they progress from merely good to great provides rare insight into the elements of success, illuminating every area of human endeavor.

Customer Reviews:

Dr. Gawande.......2007-09-26

I really enjoy Dr. Gawande's pieces in the New York Times and think his book is even better. He writes about specific cases that have relevance to me and my practice, and does so in an entertaining and captivating fashion. It makes me want to go back and read his New Yorker pieces.

Surprisingly Thought-Provoking Book.......2007-09-15

Initially, I was skeptical about reading this book; I started reading it feeling sure that it would be kind of hokey. Some parts of it WERE a bit hokey (like the afterword where the author gives his five ideas for being a positive deviant). But I was pleasantly surprised to find that there were many points in the book that made me stop and think a little bit more about the training that I am undergoing and what the ultimate goal of it all is. In particular, the chapters about physician involvement in executions, and the bell curve chapter concerning the performances of CF centers, really gave me pause. The book is a fairly short and quick read, but I recommend not rushing through it. I stopped after each chapter and just jotted down a note about what I was thinking at that point. It was interesting to go back later and discuss these issues with my classmates and some physicians, as well as to consider them further myself.

Great book for aspring doctors.......2007-08-27

After reading Atul Gawande's other book I was compelled to purchase his latest one and was not disappointed. Pretty much all of my reading has been medically oriented lately, but this book was fun and accessible for anyone. I recommend this book for anyone thinking of becoming a physician.

A Surgeon's Notes on Performance.......2007-08-24

The surgeon I got the book for as a gift reported that he found it very relevant.
and well written.

An excellent book about how to get better at anything.......2007-08-18

This book will be a great read for you if you're interested in the practice of medicine and how it could be done better. You'll love it if you simply enjoy lucid writing about the practice of medicine.

But this book also offers you great lessons if you want to understand how science and performance management come together as they should in business or any other field of endeavor. That's because the author sets out to answer a question that is as important for people in business as it is for people in medicine.

What does it take to be good at something when it is so easy not to be?

Gawande ways that most people, especially physicians, think that success in medicine comes from canny diagnosis, technical prowess and the ability to empathize. They think that progress in medicine comes from scientific breakthroughs and sophisticated equipment and procedures.

The reality, though, is quote different. Improved performance, according to Gawande, comes from

Diligence
Doing Right
Ingenuity

Again and again Gawande demonstrates how concentrating on patients and on performance leads to improvement for both individuals and for medical practice in general. He does this with a mix of historical examples, patient stories, statistics and stories from his own life and practice.

He divides the book into three sections corresponding to his three necessities for improvement.

In the section on Diligence the chapters are on washing hands, dealing with polio in India, and dealing with casualties from the Iraq war. The chapter on military medicine and the concentration on process improvement is worth the price of the book if you're in business. One of the most powerful lessons of this book is that process improvements can lead to dramatic improvements in performance.

The section on Doing Right deals with ethical issues that physicians face. The chapters are on medical malpractice, whether and how physicians should be involved in executions, when a physician should fight to keep a patient alive, and the problems and dilemmas of how the business side of medicine affects how medicine is practiced.

The central messages of this section are that "Choices must be made. No choice will always be right. There are ways to make our choices better." How to learn about making better choices is the subject of the third and final section of the book.

In Ingenuity or "thinking anew," Gawande covers measuring the comparative effectiveness of physicians and medical centers, relative and absolute measures of performance, the practice of obstetrics as a model of change, and how physicians in less developed countries get by without the technology and facilities that are characteristic of US medicine.

This section is about how to do better. You can sum it up this way: there is a bell curve in almost all human activities with huge variations in performance between the best and those in the middle of the pack. Measuring results is the way to get results that matter.

This book is about the practice of medicine but it's also about getting better at whatever it is that you do. Gawande's message is that "better is possible." It requires diligence and moral clarity, the willingness to try and measure outcomes, and the discipline to change what you do based on the results you get.

The Clinton Crack-Up: The Boy President's Life After the White House

Average customer rating:

Tyrell: American Sphincter
Clinton Crackup
Well done - Emmett needs a thesaurus though
Too Much of the Clintons is Never Enough
The Clinton Crackup

The Clinton Crack-Up: The Boy President's Life After the White House
R. Emmett Tyrrell
Manufacturer: Thomas Nelson
ProductGroup: Book
Binding: Hardcover

General | Biographies & Memoirs | Subjects | Books

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The Vast Right-Wing Conspiracy's Dossier on Hillary Clinton
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ASIN: 1595550941

Book Description

With his characteristic investigative eye and Menckenesque prose, R. Emmett Tyrrell Jr. sheds new light on Bill Clinton's post-presidential emotional depression, globe trotting and international deal-making, financial ties to China and the United Arab Emirates, ongoing womanizing, vital support role in Hillary Clinton's anticipated run for the White House, and possible role as America's first "First Man."

Customer Reviews:

Tyrell: American Sphincter.......2007-09-19

Moron Tyrell is yet another wingnut who can't accept that Clinton is gone. They must all have a secret yearning for Hillary in '08 to make their pathetic lives seem worthwhile. Maybe they're all in denial after seven years of G. W. Dumbass and the weekly scandals of his crooks and cronies.

Clinton Crackup.......2007-09-19

While I hated to see Clinton move into the presidency, and, of course, hated his actions even more following Lewinsky, it's a wonder that we still have a country at all. I most certainly would not buy anything that might give him (or her, for that matter) any type of grace, and only scanned the pages at a local bookstore. That was quite enough for me, thank you very much. Now, unfortunately, it looks as though Miseries Clinton might be our next president. Hold onto your wallets, people!

Well done - Emmett needs a thesaurus though.......2007-09-07

No secret that Tyrrell does not like the Clintons. Somehow, those supporting Clinton have a big problem with a book like this and have NO problem with books claiming Bush knew about 9/11, Bush is in tight with the Saudis, etc.

If nothing else, this book is VERY thorough. There were times when I was reading it that I thought "How did the editor let THAT stay in the book?"

Tyrrell has a habit of writing to an MBA level. Which I guess is ok but there are those of us who, while having a complete control of the English language, we don't feel the need to try to impress people with it.

So many times, I read this thinking the author could have used a different word to mean the same thing and not come across as high-brow. Bill Buckley can get away with - he's about the only one.

Bottom line - the book is solid reading, powerful, and damning to Bill and Hillary.

Too Much of the Clintons is Never Enough.......2007-08-30

Sure, the title is hyperbolic, the writing has little of that flinty incisiveness of muckrakers like Tarbell and Sinclair, a good deal of the material is old news, the editing could have been better, but, oh, what fun! For political junkies like me, Our Bill and his lovely Life Partner are simply the gifts that keep on giving. As the wide diversity and vigor of reviewers' reactions demonstrate, love 'em or hate 'em, they are simply fascinating.

Now, one can't expect the shenanigans of Post-Prez Bill to be as interesting as his time in the Oval Office if only because, for instance, there has bobbed to the surface no stained women's clothing--yet. Nonetheless, the mind reels and the spirit soars as Tyrrell not only revisits the low crimes and misde-wieners of the Clintons' time in the Arkansas governor's mansion and the White House, but takes us on a poignant tour of Our Bill's meanderings in the real world, i.e., the world where his only power derives from political suasion and the relentless pursuit of greater wealth. If nothing else, Tyrrell's listing of the President's last-minute pardons and commutations, complete with the crimes committed by those receiving those astonishing absolutions, is worth the price of admission. No one, least of all Bill himself, has ever explained or rationalized how these low-lives deserved legal reclamation, justifying the inevitable conclusion of critics then and now that they were exchanged for past, present, or future consideration, much of it brokered by the Clinton and Rodham siblings.

And then there's Hillary. Just as I conclude my reading, what breaks but another campaign contribution imbroglio involving The Hill. Turns out that Norman Hsu, one of the Mrs.'s large contributors for the last several years, is a wanted fugitive from California justice and is somehow related to the Paw family of Daly City, several members of whom have made contributions coincident with those of Mr. Hsu which may or may not have been illegally funded by the latter. Mr. Paw, also Chinese, is a mail carrier, and yet the family has somehow found 45 G's to give to The Hill. The eyes tear and the throat constricts with mirth as one of the Paw family members turns out to be named Winkle. (Does the Supreme Being stay up at night devising names for those involved in Clinton scandals, you know the rich Marc Rich, et al? Does Winkle have siblings named Blinkle and Nod? But I digress.)

Astute readers will recall that Our Bill had some problems with Chinese contributors during his reign. One might have thought that those painful experiences would have convinced the Clintons they should limit their Chinese contacts to calling for take-out, but I guess not.

I'm not saying your life won't be complete if you don't read this book, but I found it a very enjoyable meander through these troubled lives. Think of it as a between-meal snack as we await The Hill's nomination for the presidency. Then it can serve as a reference point for the inevitable--and entirely justified--dredging up of the Clinton scandals by the Hillary Haters. Pray with me to the political gods that all this comes to pass: it will be a great 2008!

The Clinton Crackup.......2007-08-23

I have read the book. Tyrell is a gifted writer who records the continuing docu-drama of Bill Clinton's life. Coming away from this book there is the sense of flawed personality aspects outweighing good ones. I,too, wonder why people continue to find Clinton viable, attractive and charming. He is much to be pitied. Are Bill and Hillary a sign of the times - the narcissistic epitome of anything goes?

What Bill does fascinates us all - some love him, some don't. He "is" a national security leak and the continuing saga confirms it. One thing the book makes clear - if you set your sights on a particular goal and then
work towards it you will achieve it. Bill and Hillary had been working a long time to achieve their ambition. Though he did not win by a majority, other forces helped in the achievement of Bill's amibition.

These 2 people are very focused individuals. The truth of their lives is appallingly clear. If we are a product of our times, what does that say
about the kind of people we elect to high office. And how did we get to this cultural state of affairs.

Difficult Conversations: How to Discuss what Matters Most

Average customer rating:

Will you ever have a hard conversation? Sure, you will! Read this book first.
Difficult converations
great read
Best Book on Communication
Quality of Life Must Read

Difficult Conversations: How to Discuss what Matters Most
Douglas Stone , Bruce Patton , Sheila Heen , and Roger Fisher
Manufacturer: Penguin (Non-Classics)
ProductGroup: Book
Binding: Paperback

Interpersonal Relations | Relationships | Health, Mind & Body | Subjects | Books

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ASIN: 014028852X
Release Date: 2000-04-03

Amazon.com

We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman

Book Description

Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist

"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters

"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman

Download Description

"What is a difficult conversation? Asking for a raise. Ending a relationship. Saying ""no"" to your boss or spouse. Confronting disrespectful behavior. Apologizing. Conversations we dread, and often handle clumsily as a result, are part of all our lives: in boardrooms and family rooms, across the negotiation table and the dinner table. Now, Difficult Conversations teaches us how to handle these dialogues with more success and less anxiety. How does it work? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up--and a few key adjustments can make all the difference. * The role of emotions--ours and theirs * The impact of what is said and what is not said * Why admitting our mistakes will put us in a stronger position * The truth behind the myth that women are better at expressing their emotions than men * How to respond productively in the face of personal attacks Who is this for? Filled with examples from everyday life, Difficult Conversations is certain to be an instant and lasting classic for families, neighbors, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more. Who are the authors? Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and at the Harvard Negotiation Project. They have consulted to countless businesspeople, governments, organizations, and communities including all parties to the negotiations on constitutional transition in South Africa; school teachers in Medellin, Colombia; and community leaders and the police department in Springfield, Massachusetts. They lecture throughout the world and have written on negotiation, conflict resolution, and communication. Bruce Patton is co-author of Getting to Yes."

Customer Reviews:

Will you ever have a hard conversation? Sure, you will! Read this book first........2007-09-21

This little book can be a great help. We all have avoided conversations we knew were going to be difficult. Often not talking made things worse, so as things became intolerable we had the discussion and things got even worse. These authors break down the inner structure of difficult conversations and how we often mishandle them. They then show us the ways in which we can turn this into a constructive process that brings more understanding, greater cooperation, and learning that will help avoid repeating the difficulties in the future.

Certainly, I can't recap the whole book in this little review, but I especially like their concept of three conversations happening within each difficult conversation. They are the debate over what happened, the feelings conversation, and the identity issues. In the what happened conversation the problem is that each side assumes it knows the truth, that they know the other party's intentions, and that they know where and how to assign blame. Of course, all this is a fiction and a waste of time. It does nothing to fix the situation or improve the process to avoid the problem in the future. The book then shows you how to have a constructive approach to the same problem. Excellent stuff!

The authors are part of the Harvard Negotiation Project and has a foreword by one of the authors of the famous book, "Getting to Yes". The book is concise, but full of very good information. I recommend it very much.

Reviewed by Craig Matteson - Ann Arbor, MI

Difficult converations.......2007-09-17

this book is well worth the read,
it is easy to get throught, and does not repeat itself.
You want to read the whole book.
nancy carlson

great read.......2007-08-27

This book is used as a textbook at the Harvard MBA. Good tool for those messy conflicts

Best Book on Communication.......2007-08-24

This is the most useful and comprehensive compendium of effective, research validated, communication concepts I have ever seen in one book. Useful for anyone who speaks with other humans, especially significant others, business colleagues and teenagers. If you are a coach, this reading is required. Difficult ideas presented in a way that makes them easy to understand and easy to apply.

Quality of Life Must Read.......2007-08-04

Difficult Conversations, by Stone, Patton, and Heen, is a foundational book in the literature of holding difficult conversations in purposeful ways. I have read it often and use its principles in my teaching and in daily life. Underlying its principles is the simple understanding that we can get better at listening, talking, and acknowledging what is actually going on in our relationships; that we create the reality of our lives by the ways in which we talk about it; and that one conversation at a time, we can choose to work with the energy of conflict instead of avoiding it. There are many good books on this topic. I suggest reading them all, starting here.

Judy Ringer is the author of Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict

Leaving Microsoft to Change the World: An Entrepreneur's Odyssey to Educate the World's Children

Average customer rating:

John Wood, you inspire me!
Life Altering Book
great inspiration along with fantastic advice for those who want to change the world
Giving back by giving effectively
going from corporate executive to do gooder champion

Leaving Microsoft to Change the World: An Entrepreneur's Odyssey to Educate the World's Children
John Wood
Manufacturer: Collins
ProductGroup: Book
Binding: Hardcover

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ASIN: 006112107X
Release Date: 2006-08-29

Book Description

John Wood discovered his passion, his greatest success, and his life's work--not at business school or leading Microsoft's charge into Asia in the 1990s--but on a soul-searching trip to the Himalayas. Wood felt trapped between an all-consuming career and a desire to do something lasting and significant. Stressed from the demands of his job, he took a vacation trekking in Nepal because a friend had told him, "If you get high enough in the mountains, you can't hear Steve Ballmer yelling at you anymore."

See how John Wood came to start Room to Read and write Leaving Microsoft to Change the World in this video clip: high bandwidth or low bandwidth

Instead of being the antidote to the rat race, that trip convinced John Wood to divert the boundless energy he was devoting to Microsoft into a cause that desperately needed to be addressed. While visiting a remote Nepalese school, Wood learned that the students had few books in their library. When he offered to run a book drive to provide the school with books, his idea was met with polite skepticism. After all, no matter how well-intentioned, why would a successful software executive take valuable time out of his life and gather books for an impoverished school?

But John Wood did return to that school and with thousands of books bundled on the back of a yak. And at that moment, Wood made the decision to walk away from Microsoft and create Room to Read-an organization that has donated more than 1.2 million books, established more than 2,600 libraries and 200 schools, and sent 1,700 girls to school on scholarship-ultimately touching the lives of 875,000 children with the lifelong gift of education.

Leaving Microsoft to Change the World chronicles John Wood's struggle to find a meaningful outlet for his managerial talents and entrepreneurial zeal. For every high-achiever who has ever wondered what life might be like giving back, Wood offers a vivid, emotional, and absorbing tale of how to take the lessons learned at a hard-charging company like Microsoft and apply them to one of the world's most pressing problems: the lack of basic literacy.

Book Description

John Wood discovered his passion, his greatest success, and his life's work—not at business school or leading Microsoft's charge into Asia in the 1990s—but on a soul-searching trip to the Himalayas. Wood felt trapped between an all-consuming career and a desire to do something lasting and significant. Stressed from the demands of his job, he took a vacation trekking in Nepal because a friend had told him, "If you get high enough in the mountains, you can't hear Steve Ballmer yelling at you anymore."

But John Wood did return to that school and with thousands of books bundled on the back of a yak. And at that moment, Wood made the decision to walk away from Microsoft and create Room to Read—an organization that has donated more than 1.2 million books, established more than 2,600 libraries and 200 schools, and sent 1,700 girls to school on scholarship—ultimately touching the lives of 875,000 children with the lifelong gift of education.

Customer Reviews:

John Wood, you inspire me!.......2007-09-07

Reading about John Wood's motivations and personal sacrifices, I found myself re-engergized for the volunteer work I do. This book is not just for business people, but for anyone who wants to make a difference in this crazy, beautiful world we live in. Providing children with books whether on a global scale or locally is one of the best gifts (and investments) a person can make. Bravo John! And thanks for making your adventures accessible to the rest of us.

Life Altering Book.......2007-08-21

I managed to finish this book on a flu episode with a fever that lasted two days. It was a great companion at that horrible time.

Now, i read a lot of books. And over time, i got to quickly notice good books from bad books. And ever more, i get to know great books from "books you buy to balance your shelf" books. I try to buy only good books and strive to get all the great ones. This is one of the great ones.

When first browsing through Amazon(yes, i am a very loyal customer), i noticed the title. And being the geek that i am, i wondered what it would talk about(you have to admit, MS and changing the world do not mix easily). I was afraid it would turn out to be a lame book as many books which carry a similar title are. So i took a gamble and i bought it.

It talks about the story of a man(John Wood, marketing executive working at Microsoft) who took a "no-computers" vacation to Nepal. And this vacation changed his life. He describes his life in detail. The details are typical of a modern young successful man working in a high-tech firm. Basically his life consisted of work, work, work and an almost non-existent social life(or any other kind of life for that matter). He thought he was happy this way, we all do, until we stop and take a good look at what we have accomplished.

In Nepal, he noticed that even though some provinces had schools, there were no books and no libraries. So he started out with a little project of collecting a few books for one particular school in Nepal. This all started with a promise to return to Nepal with books. And the whole idea avalanched into one of the most successful projects. An organization that builds schools/libraries and provides books and scholarships for young girls.

I don't want to give out too many details. The beauty of this story is in the events that took place and their chronological order. So i don't want to spoil it. However, i will talk about why i liked this book so much.

John saw the kids in Nepal. He saw that they were trying to learn, but with very poor resources. He also understood that education is the most important gift that you can bestow on a child. Especially girls, since these girls will grow up with this education in mind and carry this belief over to their children and families. "You educate a girl, you educate an entire generation."

After John returned from Nepal, he tried to get back to his old lifestyle. But he could not. How could he? Everything he will do now will seem so empty. How can he go on working knowing that there are children in the world that are not getting the opportunities that we take for granted. He felt so empty. And even if, according to our standard, he is very successful....his life felt meaningless in light of this issue. Everything he accomplished looked so insignificant.

What is truly remarkable though, is that he ran his organization in the same way he would run a normal business. So unlike the other charities around, he never asked people for money out of pity. So instead of showing children with sad faces and sick people like all charities do, he showed the schools he built and the books that he got and the children making use of all of this. It is his belief that contributers do not give money to charity because they don't know where their money is going. They never see results.

I also believe that any book you read must alter your life in some sense. This book did just that. I learned that you shouldn't listen to all the nay-sayers. I learned that for every 1 idea you come up with, there will be a 100 people telling you how it won't work. I also learned to never give up.

If i would only take away one thing from this book, it would be my current favorite quote(which according to the book is an old Chinese quote)

Those who say it cannot be done should not criticize those who are doing it.

This books is highly recommended with 5/5 stars.

great inspiration along with fantastic advice for those who want to change the world.......2007-08-20

Wood brings a fresh, business-like perspective to the often stale world of not-for-profits. His personal journey from career success, to existential angst, to leaving the rat race to change the world is a true inspiration.

Giving back by giving effectively.......2007-07-06

There are plenty of books about one individual's accomplishments in the march to change the world. This book is different because--along with his passion for education and libraries--John Wood brings a model for transforming that passion into sustainable organizations on the ground. If you are actively involved in a nonprofit organization, you will enjoy John's down to earth advice about focusing on results, fundraising, and having fun while you're doing the hard work.

going from corporate executive to do gooder champion.......2007-06-05

This is a good book to understand risk that is inspired by passion. this guy had everything to lose and so much to gain and he did it. Kudos to him and kudos for a well written book.

Team of Rivals: The Political Genius of Abraham Lincoln

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Firsst Rate
When Minor Characters Get Leading Roles
For the love of history
Doesn't live up to its title
Lincoln comes ALIVE....

Team of Rivals: The Political Genius of Abraham Lincoln
Doris Kearns Goodwin
Manufacturer: Simon & Schuster
ProductGroup: Book
Binding: Paperback

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ASIN: 0743270754

Amazon.com

The life and times of Abraham Lincoln have been analyzed and dissected in countless books. Do we need another Lincoln biography? In Team of Rivals, esteemed historian Doris Kearns Goodwin proves that we do. Though she can't help but cover some familiar territory, her perspective is focused enough to offer fresh insights into Lincoln's leadership style and his deep understanding of human behavior and motivation. Goodwin makes the case for Lincoln's political genius by examining his relationships with three men he selected for his cabinet, all of whom were opponents for the Republican nomination in 1860: William H. Seward, Salmon P. Chase, and Edward Bates. These men, all accomplished, nationally known, and presidential, originally disdained Lincoln for his backwoods upbringing and lack of experience, and were shocked and humiliated at losing to this relatively obscure Illinois lawyer. Yet Lincoln not only convinced them to join his administration--Seward as secretary of state, Chase as secretary of the treasury, and Bates as attorney general--he ultimately gained their admiration and respect as well. How he soothed egos, turned rivals into allies, and dealt with many challenges to his leadership, all for the sake of the greater good, is largely what Goodwin's fine book is about. Had he not possessed the wisdom and confidence to select and work with the best people, she argues, he could not have led the nation through one of its darkest periods.

Ten years in the making, this engaging work reveals why "Lincoln's road to success was longer, more tortuous, and far less likely" than the other men, and why, when opportunity beckoned, Lincoln was "the best prepared to answer the call." This multiple biography further provides valuable background and insights into the contributions and talents of Seward, Chase, and Bates. Lincoln may have been "the indispensable ingredient of the Civil War," but these three men were invaluable to Lincoln and they played key roles in keeping the nation intact. --Shawn Carkonen

The Team of Rivals

Team of Rivals doesn't just tell the story of Abraham Lincoln. It is a multiple biography of the entire team of personal and political competitors that he put together to lead the country through its greatest crisis. Here, Doris Kearns Goodwin profiles five of the key players in her book, four of whom contended for the 1860 Republican presidential nomination and all of whom later worked together in Lincoln's cabinet.

1. Edwin M. Stanton
Stanton treated Lincoln with utter contempt at their initial acquaintance when the two men were involved in a celebrated law case in the summer of 1855. Unimaginable as it might seem after Stanton's demeaning behavior, Lincoln offered him "the most powerful civilian post within his gift"--the post of secretary of war--at their next encounter six years later. On his first day in office as Simon Cameron's replacement, the energetic, hardworking Stanton instituted "an entirely new regime" in the War Department. After nearly a year of disappointment with Cameron, Lincoln had found in Stanton the leader the War Department desperately needed. Lincoln's choice of Stanton revealed his singular ability to transcend personal vendetta, humiliation, or bitterness. As for Stanton, despite his initial contempt for the man he once described as a "long armed Ape," he not only accepted the offer but came to respect and love Lincoln more than any person outside of his immediate family. He was beside himself with grief for weeks after the president's death.
2. Salmon P. Chase
Chase, an Ohioan, had been both senator and governor, had played a central role in the formation of the national Republican Party, and had shown an unflagging commitment to the cause of the black man. No individual felt he deserved the presidency as a natural result of his past contributions more than Chase himself, but he refused to engage in the practical methods by which nominations are won. He had virtually no campaign and he failed to conciliate his many enemies in Ohio itself. As a result, he alone among the candidates came to the convention without the united support of his own state. Chase never ceased to underestimate Lincoln, nor to resent the fact that he had lost the presidency to a man he considered his inferior. His frustration with his position as secretary of the treasury was alleviated only by his his dogged hope that he, rather than Lincoln, would be the Republican nominee in 1864, and he steadfastly worked to that end. The president put up with Chase's machinations and haughty yet fundamentally insecure nature because he recognized his superlative accomplishments at treasury. Eventually, however, Chase threatened to split the Republican Party by continuing to fill key positions with partisans who supported his presidential hopes. When Lincoln stepped in, Chase tendered his resignation as he had three times before, but this time Lincoln stunned Chase by calling his bluff and accepting the offer.
3. Abraham Lincoln
When Lincoln won the Republican presidential nomination in 1860 he seemed to have come from nowhere--a backwoods lawyer who had served one undistinguished term in the House of Representatives and lost two consecutive contests for the U.S. Senate. Contemporaries attributed his surprising nomination to chance, to his moderate position on slavery, and to the fact that he hailed from the battleground state of Illinois. But Lincoln's triumph, particularly when viewed against the efforts of his rivals, owed much to a remarkable, unsuspected political acuity and an emotional strength forged in the crucible of hardship and defeat. That Lincoln, after winning the presidency, made the unprecedented decision to incorporate his eminent rivals into his political family, the cabinet, was evidence of an uncanny self-confidence and an indication of what would prove to others a most unexpected greatness.
4. William H. Seward
A celebrated senator from New York for more than a decade and governor of his state for two terms before going to Washington, Seward was certain he was going to receive his party's nomination for president in 1860. The weekend before the convention in Chicago opened he had already composed a first draft of the valedictory speech he expected to make to the Senate, assuming that he would resign his position as soon as the decision in Chicago was made. His mortification at not having received the nomination never fully abated, and when he was offered his cabinet post as secretary of state he intended to have a major role in choosing the remaining cabinet members, conferring upon himself a position in the new government more commanding than that of Lincoln himself. He quickly realized the futility of his plan to relegate the president to a figurehead role. Though the feisty New Yorker would continue to debate numerous issues with Lincoln in the years ahead, exactly as Lincoln had hoped and needed him to do, Seward would become his closest friend, advisor, and ally in the administration. More than any other cabinet member Seward appreciated Lincoln's peerless skill in balancing factions both within his administration and in the country at large.
5. Edward Bates
A widely respected elder statesman, a delegate to the convention that framed the Missouri Constitution, and a former Missouri congressman whose opinions on national matters were still widely sought, Bates's ambitions for political success were gradually displaced by love for his wife and large family, and he withdrew from public life in the late 1840s. For the next 20 years he was asked repeatedly to run or once again accept high government posts but he consistently declined. However in early 1860, with letters and newspaper editorials advocating his candidacy crowding in upon him, he decided to try for the highest office in the land. After losing to Lincoln he vowed, in his diary, to decline a cabinet position if one were to be offered, but with the country "in trouble and danger" he felt it was his duty to accept when Lincoln asked him to be attorney general. Though Bates initially viewed Lincoln as a well-meaning but incompetent administrator, he eventually concluded that the president was an unmatched leader, "very near being a 'perfect man.'"

The Essential Doris Kearns Goodwin

Wait Till Next Year: A Memoir
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More New Reading on the Civil War

Lincoln's Melancholy: How Depression Challenged a President and Fueled His Greatness by Joshua Wolf Shenk
Grant and Sherman: The Friendship That Won the Civil War by Charles Bracelen Flood
The March: A Novel by E.L. Doctorow

Book Description

This brilliant multiple biography is centered on Lincoln's mastery of men and how it shaped the most significant presidency in the nation's history.

Customer Reviews:

Firsst Rate.......2007-09-25

Well written, captivating. Brings to life Lincoln's great intellect and personality. Facinating detailed character development of Lincoln's rivals and his attempts to heal and unify.

When Minor Characters Get Leading Roles.......2007-09-18

The Civil War is America's great epic story and Abraham Lincoln is our great national hero. It is a beautiful story almost perfect in its every detail. Consequently, it has been told many times in the one hundred and forty two years since its conclusion. Doris Kearns Goodwin needed to find a new angle in order to write her Lincoln biography. Her take was to write a group of biography of Lincoln and the men who formed his War Cabinet.

For her approach to work, relatively minor characters must be elevated to leading roles. The Civil War is such a compelling story with so many memorable characters. While reading this book, I had to wonder why Kearns Goodwin devoted so many pages to Edward Bates' early legal career or Kate Chase's social life. The pages she devotes to them, takes away from more important characters and events.

This is a very long book and it takes some measure of fortitude to finish it. Although, I had to wonder about Kearns Goodwin's focus on these relatively minor characters, I stuck with the book because she is such a strong writer. You would have to be a very hard person not to tear up while reading her description of Lincoln's last day. In the final analysis, Doris Kearns Goodwin is up to the task of re-telling our great national story. Recommended.

For the love of history.......2007-08-29

I loved this book. Doris Kearns Goodwin is an excellent writer, she did 10 years of research before writing this book. She makes you feel as if you are there. You find out what a brilliant man Lincoln was and how he surrounded himself with men who were not always his strongest supporters. I did not want it to end.

Doesn't live up to its title.......2007-08-24

The book is very well written and the writer is--of course--extremely reliable. My only complaint is that it's not what it claims to be. I was expecting an in-depth report on how Lincoln molded this group of men into a real team--sort of a "Lincoln on Leadership," for the 21st century. I was hoping for all kinds of insights and practical, homespun wisdom. But instead it was simply a history of his administration. So in spite of how well written and thoroughly researched it was, I was disappointed.

Lincoln comes ALIVE...........2007-08-22

I read practically everything I can get my hands on about Lincoln, and Kearns-Goodwin has contributed the best book on him yet. Today, when Abe appears on everything from our most cherished monuments to our money, the perception of him has reached mythical proportions. We might continue to view our 16th President as so much granite on Mr Rushmore if not for the rendering of him by Doris Kearns-Goodwin. As she did for the Roosevelt's earlier in No Ordinary Time, she does for Lincoln (and those around him)in Team of Rivals. She brings Lincoln and his world alive, chips away the granite to show us the flesh and bones Lincoln struggling to gain a consensus for his efforts to save the Union by placing all his rivals in his cabinet. The sentiment, "Keep your friends close and your enemies closer" has never been put into play more skillfully than it was by Lincoln. William Seaward, Solomon P. Chase and the others made no secret of their desire for his job; yet, President Lincoln convinced them to lend their considerable skills toward winning the war. It was a goal that Lincoln never lost sight of. Together he, and his "rivals" took the Union to total victory in the war in which EVERY casualty was an American casualty. While they worked to achieve the victorious end, the cabinet bickered, connived, and tried to advance their own "just" cause: Themselves. All of this makes for great reading, but it is Lincoln, with his tormented determination to WIN at all costs which helps explain why he is considered the Greatest of our presidents; granted, he had help from an extraordinary team of rivals. Kearns-Goodwin relates it all in a way that lets us see the man and his men behind the myth. The reader, in fact, becomes part of the political, military, and human struggle in an unprecedented way. I loved this book.

Microbiology: An Introduction (9th Edition)

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I miss it

Microbiology: An Introduction (9th Edition)
Gerard J. Tortora , Berdell R. Funke , and Christine L. Case
Manufacturer: Benjamin Cummings
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Binding: Hardcover

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Microbiology: An Introduction
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ASIN: 0805347909

Book Description

With this Ninth Edition, the âNumber Oneâ best-selling non-majors microbiology text extends its trusted and reliable approach with improved disease chapters that feature efficient new âDisease in Focusâ boxes, a thoroughly revised immunity chapter (17), new options for the Microbiology Place website/CD-Rom, and a new Media Manager instructor presentation package with 30 multi-step animations. Fundamentals of Microbiology: The Microbial World and You, Chemical Principles, Observing Microorganisms Through a Microscope, Functional Anatomy of Prokaryotic and Eukaryotic Cells, Microbial Metabolism, Microbial Growth, The Control of Microbial Growth, Microbial Genetics, Biotechnology and Recombinant DNA. A Survey of the Microbial World: Classification of Microorganisms, The Prokaryotes: Domains Bacteria and Archaea, The Eukaryotes: Fungi, Algae, Protozoa, and Helminths, Viruses, Viroids, and Prions. Interaction Between Microbe and Host: Principles of Disease and Epidemiology, Microbial Mechanisms of Pathogenicity, Innate Immunity: Nonspecific Defenses of the Host, Adaptive Immunity: Specific Defenses of the Host, Practical Applications of Immunology, Disorders Associated with the Immune System, Antimicrobial Drugs. Microorganisms and Human Disease: Microbial Diseases of the Skin and Eyes, Microbial Diseases of the Nervous System, Microbial Diseases of the Cardiovascular and Lymphatic Systems, Microbial Diseases of the Respiratory System, Microbial Diseases of the Digestive System, Microbial Diseases of the Urinary and Reproductive Systems. Environmental and Applied Microbiology: Environmental Microbiology, Applied and Industrial Microbiology. For all readers interested in microbiology concepts and applications.

Customer Reviews:

I miss it.......2007-06-06

This was the required text for the microbiology class I took. I found this book to be very informative and helpful. The class was an introduction to microiology and this book was perfect for it! And I'm sure that, had this book been that bad, the instructor would never have selevte it for the course. My only regret is that I sold it back to the campus bookstore at the end of the semester; I wish I still had this to go back to and look up the information.

The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm

Average customer rating:

Kudos to Ideos
Innovation for All
Innovation and creativity "how-to" guide
El arte de innovar estilo IDEO
Skip it and go right to 10 Faces

The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm
Tom Kelley , Tom Peters , and Tom Peters
Manufacturer: Currency
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Binding: Hardcover

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ASIN: 0385499841
Release Date: 2001-01-16

Amazon.com

IDEO, the world's leading design firm, is the brain trust that's behind some of the more brilliant innovations of the past 20 years--from the Apple mouse, the Polaroid i-Zone instant camera, and the Palm V to the "fat" toothbrush for kids and a self-sealing water bottle for dirt bikers. Not surprisingly, companies all over the world have long wondered what they could learn from IDEO, to come up with better ideas for their own products, services, and operations. In this terrific book from IDEO general manager Tom Kelley (brother of founder David Kelley), IDEO finally delivers--but thankfully not in the step-by-step, flow-chart-filled "process speak" of most how-you-can-do-what-we-do business books. Sure, there are some good bulleted lists to be found here--such as the secrets of successful brainstorming, the qualities of "hot teams," and, toward the end, 10 key ingredients for "How to Create Great Products and Services," including "One Click Is Better Than Two" (the simpler, the better) and "Goof Proof" (no bugs).

But The Art of Innovation really teaches indirectly (not to mention enlightens and entertains) by telling great stories--mainly, of how the best ideas for creating or improving products or processes come not from laboriously organized focus groups, but from keen observations of how regular people work and play on a daily basis. On nearly every page, we learn the backstories of some now-well-established consumer goods, from recent inventions like the Palm Pilot and the in-car beverage holder to things we nearly take for granted--like Ivory soap (created when a P&G worker went to lunch without turning off his soap mixer, and returned to discover his batch overwhipped into 99.44 percent buoyancy) and Kleenex, which transcended its original purpose as a cosmetics remover when people started using the soft paper to wipe and blow their noses. Best of all, Kelley opens wide the doors to IDEO's vibrant, sometimes wacky office environment, and takes us on a vivid tour of how staffers tackle a design challenge: they start not with their ideas of what a new product should offer, but with the existing gaps of need, convenience, and pleasure with which people live on a daily basis, and that IDEO should fill. (Hence, a one-piece children's fishing rod that spares fathers the embarrassment of not knowing how to teach their kids to fish, or Crest toothpaste tubes that don't "gunk up" at the mouth.)

Granted, some of their ideas--like the crucial process of "prototyping," or incorporating dummy drafts of the actual product into the planning, to work out bugs as you go--lend themselves more easily to the making of actual things than to the more common organizational challenge of streamlining services or operations. But, if this big book of bright ideas doesn't get you thinking of how to build a better mousetrap for everything from your whole business process to your personal filing system, you probably deserve to be stuck with the mousetrap you already have. --Timothy Murphy

Book Description

IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.

There isn't a business in America that doesn't want to be more creative in its thinking, products, and processes. At many companies, being first with a concept and first to market are critical just to survive. In The Art of Innovation, Tom Kelley, general manager of the Silicon Valley based design firm IDEO, takes readers behind the scenes of this wildly imaginative and energized company to reveal the strategies and secrets it uses to turn out hit after hit.

IDEO doesn't buy into the myth of the lone genius working away in isolation, waiting for great ideas to strike. Kelley believes everyone can be creative, and the goal at his firm is to tap into that wellspring of creativity in order to make innovation a way of life. How does it do that? IDEO fosters an atmosphere conducive to freely expressing ideas, breaking the rules, and freeing people to design their own work environments. IDEO's focus on teamwork generates countless breakthroughs, fueled by the constant give-and-take among people ready to share ideas and reap the benefits of the group process. IDEO has created an intense, quick-turnaround, brainstorm-and-build process dubbed "the Deep Dive."

In entertaining anecdotes, Kelley illustrates some of his firm's own successes (and joyful failures), as well as pioneering efforts at other leading companies. The book reveals how teams research and immerse themselves in every possible aspect of a new product or service, examining it from the perspective of clients, consumers, and other critical audiences.

Kelley takes the reader through the IDEO problem-solving method:

>Carefully observing the behavior or "anthropology" of the people who will be using a product or service

>Brainstorming with high-energy sessions focused on tangible results

>Quickly prototyping ideas and designs at every step of the way

>Cross-pollinating to find solutions from other fields

>Taking risks, and failing your way to success

>Building a "Greenhouse" for innovation

IDEO has won more awards in the last ten years than any other firm of its kind, and a full half-hour Nightline presentation of its creative process received one of the show's highest ratings. The Art of Innovation will provide business leaders with the insights and tools they need to make their companies the leading-edge, top-rated stars of their industries.

Customer Reviews:

Kudos to Ideos.......2007-08-28

Excellent book with good insights. If you are in the business of innovation, this is one book that you shouldn't miss. I also recommend EIGHTSTORM: 8-Step Brainstorming for Innovative Managers.

Innovation for All.......2007-06-29

Through anecdotes, Kelley demonstrates how stumbling blocks to innovation can be overcome. He shows an appreciation for experimentation, momentum, and embraces failure as a true path to knowing. Failed prototypes are wonderful learning tools. Kelley's perspective keeps spirits high. He leaves much of the innovative process open ended - nearly encouraging innovation on innovating.

Interestingly, Kelley notes how medicine is becoming personalized and that the future can not be perfectly predicted. Still, he says we must aim at it. This was an important nugget of wisdom for me, a research coordinator at a think-tank-like public health research group, the Healthcare Innovation and Technology lab at Columbia University. On a daily basis we deal with innovation to improve healthcare and need to effectively innovate. Given that we tread a very specific territory - health and technology - and that Kelley's book could be so useful to us, it is obvious that he really has something to offer to everyone.

Innovation and creativity "how-to" guide.......2007-06-07

The Art of Innovation explains many of IDEO's creative techniques and in so doing paints a picture of the physical context in which all that creativity occurs, namely IDEO's office, your average geek's idea of paradise brimming with high-tech prototypes, foam cubes, "tech box" caddies with giant Post-Its and coloring pens ... and yes, it does look more like a playschool than Dilbertesque gray cubicle-land. Teamwork, friendship and a shared passion for helping clients innovate is clearly what binds people together and stimulates their creativity, while a supportive and forgiving management structure doesn't just tolerate weirdness, it actively encourages it. IDEO seems to have taken Tom Peters' advice "If you want to do weird, hire weird people" to the next level. In IDEO-land, "normal" people would probably stand out a mile.

Two creative techniques - brainstorming and prototyping - are particularly well described, in a way that encourages the reader to try something different. I've learnt some new tricks and even started applying them since reading the book.

El arte de innovar estilo IDEO.......2007-06-01

IDEO ha hecho de la innovación un arte, el cual es un proceso sistematizado, con pasos muy definidos, congruentes y faciles de llevar por las personas que conforman dentro sus empresas los equipos de innovacion y diseño.

Skip it and go right to 10 Faces.......2007-03-19

I recently read both this book and the Ten Faces of Innovation. My recomendation is to skip this book. It is written more like an advertisement for IDEO and was left feeling like Tom has crossed the line into arrogance. If you read it as a stand alone book there is a lot of useful information. However most of the concepts are covered in Ten Faces. If you have time read both books but if time is of the essence then jump right into the Ten Faces, you won't be disappointed.

Crafting and Executing Strategy : The Quest for Competitive Advantage - Concepts and Cases (Strategic Management: Concepts and Cases)

Average customer rating:

Informative business guide to strategy
Student Review
Product Still to be Used

Crafting and Executing Strategy : The Quest for Competitive Advantage - Concepts and Cases (Strategic Management: Concepts and Cases)
Jr., Arthur A Thompson , A. J. Strickland III , and John E Gamble
Manufacturer: McGraw-Hill/Irwin
ProductGroup: Book
Binding: Hardcover

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Accessories:

Breakout Strategy: Meeting the Challenge of Double-Digit Growth

ASIN: 0072962216

Book Description

Thompson, Strickland and Gambles’, CRAFTING AND EXECUTING STRATEGY: The Quest for Competitive Advantage, 14e clearly conveys the central thrust of basic courses in business and competitive Strategy. This text presents the most recent research in strategy in a way that students can understand and apply to business cases and problems. This edition includes a streamlined presentation of the chapters and an all new chapter on Strategy, Ethics and Social Responsibility. Known for its cases and teaching notes, CRAFTING AND EXECUTING STRATEGY, 14e includes 37 new or updated cases that will spark student interest and generate lively classroom discussions.

Customer Reviews:

Informative business guide to strategy.......2006-08-23

I bought this book for a college class and kept it. While it is not the most exciting book, the case studies are an excellent guide to a wide range of business plans and strategies. The cases are divided into four categories: single business companies, diversified companies, implementing and executing strategy and ethics & social responsibility. The cases are very complete and interesting. The downside is the shelf life of the book - I would expect a new edition before long.

Student Review.......2005-12-10

I am a student majoring in Business Administration who recently used this text in an upper-level management course. The book's writing is utterly superfluous. Boredom was frequently my sentiment as I weeded through unnecessarily labyrinthine sentences. The ideas in the book were occasionally interesting, but were usually ideas I had already developed on my own via simple intuition. Perhaps the most valuable part of the text is the section of case studies. This closing segment of the book contains many great ideas for student projects. Overall, this text disappoints me as a student

Product Still to be Used.......2005-08-23

I will begin using this product next week, and will be in a better position to review it after my six week module.

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