The Good Husband of Zebra Drive (No. 1 Ladies' Detective Agency 8)
Average customer rating: 4.5 out of 5 stars
  • Another triumph for McCall Smith
  • The Best So Far!
  • Another charmer
  • Earthy Wisdon
  • Not the best in the series...
The Good Husband of Zebra Drive (No. 1 Ladies' Detective Agency 8)
Alexander Mccall Smith
Manufacturer: Pantheon
ProductGroup: Book
Binding: Hardcover

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ASIN: 0375422730
Release Date: 2007-04-17

Book Description

In the life of Precious Ramotswe–a woman duly proud of her fine traditional build–there is rarely a dull moment, and in the latest installment in the universally beloved No. 1 Ladies’ Detective Agency series there is much happening on Zebra Drive and Tlokweng Road. Mma Ramotswe is experiencing staffing difficulties. First Mr. J.L.B. Mate-koni asks to be put in charge of a case involving an errant husband. But can a man investigate such matters as successfully as the number one lady detective can? Then she has a minor falling-out with her assistant, Mma Makutsi, who decides to leave the agency, taking the 97 percent she received on her typing final from the Botswana Secretarial College with her.

Along the way, Mma Ramotswe is asked to investigate a couple of tricky cases. Will she be able to explain an unexpected series of deaths at the hospital in Mochudi? And what about the missing office supplies at a local printing company? These are the types of questions that she is uniquely well suited to answer.

In the end, whatever happens, Mma Ramotswe knows she can count on Mr. J.L.B. Matekoni, who stands for all that is solid and true in a shifting world. And there is always her love for Botswana, a country of which she is justifiably proud.

Customer Reviews:

5 out of 5 stars Another triumph for McCall Smith.......2007-09-28

I eagerly awaited this new installment in the series, and was not disappointed, although there were a few parts in this novel that moved slowly. The situations in this novel seemed real, the types of human relationship issues we all deal with on a daily basis. Things are not always lovely, people do disagree and doubt one another, and this novel revealed this underside of humanity. I hope this series will continue, as I am anxious to find out more about Mme Makutsi and her upcoming marriage, and also about the kids, who appeared only briefly in this novel. If you have not listened to the audio, run to your public library and check it out. Lisette Lecat's wonderful voice has gotten me through many long and tedious road trips.

5 out of 5 stars The Best So Far!.......2007-09-20

My husband and I listened to this on our trips to my doctor and we really enjoyed this one. It has more than one subplot, and held our attention. As always, the narrator is wonderful. This series is like comfort food - always satisfying even if it doesn't have the most substance. No profanity, no real violence--just great entertainment.

5 out of 5 stars Another charmer.......2007-08-28

What can I say? This is another charming installment in the No. 1 Ladies Detective Agency series. I wish Mma Ramotswe and Mr. J.L.B. Matekoni really existed so I could meet them. At any rate, this series makes me want to visit Botswana. If you liked the other books, you will definitely like this one. If you are starting out, read them in order from the beginning.

5 out of 5 stars Earthy Wisdon.......2007-08-26

Close to the earth, close to what's real and true (if there is ever a 'true'). Very personal to me as I lived in Botswana some years ago for a few years. An authentic rendition of the ways of living and the general 'feeling' of Botswana. I have all 7 of the series and re-read the previous 6 before reading the newest one. I loved the immersion. Mma Ramotswe is wise. Her character is not unique to Botswana but Botswana offers a fine ambience for developing and displaying wisdom. Over the coming years I intend to re-read the series frequently.

3 out of 5 stars Not the best in the series..........2007-08-24

This was a surprise eighth installment to a series that was supposed to end with seven. While I am a big fan of the series, I found this particular book to be disappointing for a number of reasons, most of them related to the plot.
As is his usual set-up, McCall Smith starts a series of mini-mysteries to be solved by the ever-resourceful Mma Ramotswe and/or her colorful assistant, Mma Makutsi. In this book, several characters get their own mystery to solve, some with more success than others. Some of the plot lines break down, only to be gathered up hastily with weak explanations. There is also a lack of continuity between some of the story lines.
While the subplots have some definite leaks, the author's painting of the characters continues to be what makes these books so good. The reader learns a bit more about Mr. JLB Matekoni, although the mystery behind his depression remains as such. Mma Makutsi continues to have enjoyable dialogues with her shoes as she prepares for the next phase in her life. The children, Motholeli and Puso, make only brief appearances, as does Phuti Radiphuti.
There are still a few open loops in the tale of Mma Ramotswe and cohorts, so the author might not be finished with the series. Should there be a next installment, however, I hope that McCall Smith finds a fresh supply of creative plot lines.
Photoshop CS / CS2 Wow! Book, The, 1/e (WOW!)
Average customer rating: 5 out of 5 stars
  • Top Notch
  • Easy to understand
  • WOW!!!!!!!!!
  • WOW you can learn alot from this book!
  • This book is awesome!
Photoshop CS / CS2 Wow! Book, The, 1/e (WOW!)
Linnea Dayton , and Cristen Gillespie
Manufacturer: Peachpit Press
ProductGroup: Book
Binding: Paperback

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ASIN: 0321213459

Book Description

Ever since Photoshop version 2.5, The Photoshop Wow! Book has enlightened and inspired graphic designers, illustrators, and photographers around the globe. This newest edition delivers the familiar award-winning mix of explanations and step-by-step tutorials for creating both commercial and fine-art images, with tips and beautiful galleries that distinguish this book as the most inspiring Photoshop resource around. Redesigned for easy reference, Photoshop CS/CS2 Wow! also includes new short features in which professional photographers and designers let you in on their creative secrets for quick solutions. The DVD-ROM includes hundreds of before-and-after tutorial files, Layer Styles and Patterns, as well as Actions, gradients, custom tools, and other goodies. You’ll learn the most innovative techniques for creating and enhancing images, graphics, and type, including:

• How and when to use the new features in Photoshop CS and CS2, including the Spot Healing Brush, Lens Correction, Lens Blur, Vanishing Point, and Variables
• How to build your skill with familiar Photoshop features such as blend modes, adjustment layers, channels, and filters
• How to focus attention on the subject of a photo, retouch a portrait, tint an image, or convert a color image to black-and-white
• How to bring out your inner artist with Photoshop’s sophisticated brushes and vector-drawing tools
• How to create dazzling special effects for type and graphics—from custom textures and realistic materials to animation and rollover for the web
• How to build a striking layout or a seamless composite, including the little details that make a big difference in the art of creating illusions
• How to keep your creations organized with layers, layer set or groups, layer comps, and Smart Objects

Customer Reviews:

5 out of 5 stars Top Notch.......2007-07-26

This is your Photoshop Bible that you should keep with you at all times! I just hate that I paid $65 for it at Borders, when I could have gotten it here for MUCH less!

5 out of 5 stars Easy to understand.......2007-07-03

This book has photos that are easy to see, explains things as to why (unlike most books) and goes into depth on how to create a website in Photoshop. If you are looking to get this book for scrapbooking, try looking at digital magazine subscriptions. While this is a great book, it doesn't show how to make elements or how to even scrapbook. However, you won't be disappointed if you purchased this book. You'll learn a lot that can be applied once you open your scrapbooking files.

5 out of 5 stars WOW!!!!!!!!!.......2007-06-30

I waited for ever for this book to come out. I loved the last one and wanted the new one when CS first came out. It is almost twice as big as the last one, because each section has been enhanced. enhancing photos section is almost twice the size, as photoshop gets better they keep up. if you already worked with photoshop it is really easy to skim through by just looking at the side images, which also help when u are a beginner and have no idea what they are talking about in the main section. all the wow books seem to feature that system.

5 out of 5 stars WOW you can learn alot from this book!.......2007-06-29

Well written for the novice to the advanced user. (There's always something you'll learn).

Worth the money.

5 out of 5 stars This book is awesome!.......2007-05-23

This is the ultimate BIBLE and a MUST have for all PhotoShop users! It shows you all the tips & tricks to create very professional graphics.
Harry Potter Paperback Box Set (Books 1-6)
Average customer rating: 4.5 out of 5 stars
  • These are excellent stories
  • Gripping.
  • Harry Potter 1-6
  • Harry Potter Book pack
  • Harry Potter collection
Harry Potter Paperback Box Set (Books 1-6)
J.K. Rowling
Manufacturer: Scholastic Inc.
ProductGroup: Book
Binding: Paperback

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  3. Harry Potter and the Prisoner of Azkaban (Two-Disc Special Edition) (Harry Potter 3) Harry Potter and the Prisoner of Azkaban (Two-Disc Special Edition) (Harry Potter 3)
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ASIN: 0439887453
Release Date: 2006-07-25

Book Description

Follow Harry from his first days at Hogwarts School for Witchcraft and Wizardry, through his many adventures with Hermione and Ron, to his confrontations with rival Draco Malfoy and the dreaded Professor Snape. From a dangerous descent into the Chamber of Secrets to the Triwizard Tournament to the return of He-Who-Must-Not-Be-Named, each adventure is more riveting and exhilarating than its predecessor, and now all six books are available together for the first time in an elegant paperback boxed set.

Customer Reviews:

5 out of 5 stars These are excellent stories .......2007-10-04

I am a grown woman and finally got around to ordering the Harry Potter series to read. I believe it does a lot to encourage kids to read.
JK Rawling is one of the best writers I have ever read. It explains the Harry Potter craze. I will be sorry to see the ending to this series.
I hope her next series will be just as exciting.

5 out of 5 stars Gripping........2007-10-03

I had not read one single book of Harry Potter, though I have watched the five movies so far. I bought this set, and had to read one book after another, all the way to the seventh, which I bought separately.

The paperbacks were in perfect condition, and besides saving a lot from the individual price, I had them available right away.

As is usually the case, the movies really pale in comparison to the book. After the fifth movie, which I found too dark, I was doubting I would read the book, but it is so much better!

A great buy, in summary.

5 out of 5 stars Harry Potter 1-6.......2007-10-01

I've seen the movies; felt it was time to read the books. What a great way to get 1 thru 6 inexpensively!

5 out of 5 stars Harry Potter Book pack.......2007-09-29

great buy, just what my 9 & 10yr old wanted!! Books are here to read and re-read, quick delivery!

5 out of 5 stars Harry Potter collection.......2007-09-29

The order was received within 5 days. It was security wrapped and packaged for shipment. there we no defects of any kind, dents, tears, scrapes, etc.
Quality and service are excellent.
Oh, the Places You'll Go! (Classic Seuss)
Average customer rating: 5 out of 5 stars
  • "Life Lessons For Dummies"
  • Not just for kids...
  • Love Dr. Seuss
  • great surprise
  • Motivational masterpiece
Oh, the Places You'll Go! (Classic Seuss)
Dr. Seuss
Manufacturer: Random House, New York
ProductGroup: Book
Binding: Hardcover

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ASIN: 0679805273
Release Date: 1990-01-22

Product Description

Description coming soon...

Amazon.com

Inspirational yet honest, and always rhythmically rollicking, Oh, the Places You'll Go! is a perfect sendoff for children, 1 to 100, entering any new phase of their lives. Kindergartners, graduate students, newlyweds, newly employeds--all will glean shiny pearls of wisdom about the big, bountiful future. The incomparable Dr. Seuss rejoices in the potential everyone has to fulfill their wildest dreams: "You'll be on your way up! / You'll be seeing great sights! / You'll join the high fliers / who soar to high heights." At the same time, he won't delude the starry-eyed upstart about the pitfalls of life: "You can get all hung up / in a prickle-ly perch. / And your gang will fly on. / You'll be left in a Lurch."

But fear not! Dr. Seuss, with his inimitable illustrations and exhilarating rhymes, is convinced ("98 and 3/4 percent guaranteed") that success is imminent. As long as you remember "to be dexterous and deft. And NEVER mix up your right foot with your left," things should work out. (All ages) --Emilie Coulter

Customer Reviews:

5 out of 5 stars "Life Lessons For Dummies".......2007-09-20

The all-time BEST book by any author for any age. How true to life this classic story is. Could only be sequeled by "Did I Ever Tell You How Lucky You Are"? A must for every household.

5 out of 5 stars Not just for kids..........2007-08-26

You thought the good doctor only wrote books for kids...

You probably also thought that both the story lines in the Disney movies were for the children, too...

This is a great book for adults, students, and children. It's a wonderful gift for anyone taking a turn in their life.

So, if you have not read it recently, get a copy today. And if you have read it, get a copy for a friend who has changed jobs (or even lost a job), been promoted up the ladder, graduated from high school or college, or had another change in their life.

Remind them of "The Places They'll Go!"

5 out of 5 stars Love Dr. Seuss.......2007-08-23

Dr. Seuss was my favorite author when I was a child...I now share him with others...I'm giving it as a gift to others whom reach a certain level in their business lives...

5 out of 5 stars great surprise.......2007-08-13

my girlfriends all time favorite book and now she has it a deluxe edition that came in great condition

5 out of 5 stars Motivational masterpiece.......2007-08-09

Classic Seuss tells the tale of life's journey and the responsibilty we all face to go forward and accomplish are goals.
Harrington on Hold 'em Expert Strategy for No Limit Tournaments, Vol. 1: Strategic Play
Average customer rating: 5 out of 5 stars
  • Best Detailed Hold'Em Book Out There
  • Great book! Don't buy this if you are going to play against me.
  • Harrington on Hold'em Vol 1
  • Excellent Strategies
  • The best no limit tournament guide
Harrington on Hold 'em Expert Strategy for No Limit Tournaments, Vol. 1: Strategic Play
Dan Harrington , and Bill Robertie
Manufacturer: Two Plus Two Pub.
ProductGroup: Book
Binding: Paperback

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ASIN: 1880685337

Customer Reviews:

5 out of 5 stars Best Detailed Hold'Em Book Out There.......2007-09-21

We Bought all Three Harrington on Hold 'Em books and I'm still reading through the first one. There are real examples that you can read through and decide if the way you would play them matches how they should be played. He'll tell you precisely why the hands should be played that way. I can't wait to read the next two. There are excellent insights into starting hands, playing against aggressive players...well you just have to get the book to find out all the goodies inside. I have many other books on poker already (Super System I and II, etc.) but this book by far is the best one out there for No Limit Hold 'Em. Especially if you want to refine your play. I'm an advanced player but this is great for beginners too. It brings you back to basics. Enjoy!

5 out of 5 stars Great book! Don't buy this if you are going to play against me........2007-09-17

This book has really helped me improve my game. It is very thourough, and gives you example hands with detailed explainations as to why you should play them a certain way. Don't read this if you want to stay mediocre in your Texas Hold-em game play.

5 out of 5 stars Harrington on Hold'em Vol 1.......2007-09-16

Helpful, essential; valuable information. Not boring or hard to read, but delightful, enjoyable, easy to read, understand, and apply. One of the best books available.

5 out of 5 stars Excellent Strategies.......2007-09-08

Few players rape the tables as brutally as Harrington. In this valuable book he 'tells em as they is'. Standard strategies like the 'San Andreas Meat-grinder' (perfect for unloading double buffers into an end-zone packed with natural flankers) and the 'Chicago Steamer' (a honey-trap that could leave your opponent fencing against a semi-Lazarus) are explained with great attention to detail. He also has plenty of cavaliar gambits for more experienced snipers to deploy. Although the 'Fibonacci Fallout Shelter' may be too complex to smoke out an amateur cave-jacker, he claims that you can use it against pros to rotate the step of a goose-dance. Just DON'T try to detonate a Dutch grenade with it- use the 'Tallahassee jail-break' instead! My favourite is probably his slant on playing the 'Kentucky Monkey' (the best racket to reverse the polarity of a south-bound pot). Although there is the danger of being drowned in a mud-slide before the penultimate flipper, it usually guarantees the chance to fire a clockwork shotgun into the flood.

PS. I haven't tried my hand in any tourneys yet, but I did beat the rest of the Redhart family once- after I decided to go all in before the flop (with an unsuited 4 7) and pulled a straight.

5 out of 5 stars The best no limit tournament guide.......2007-09-01

Dan Harrington and Bill Robertie take you step by step to show you how to become a winning no limit tournatment player. Their secret lies in the problems at the end of every chapter to show you exactly how a no limit tournament is played. Their style is easy to read and understand (providing you have a basic knowledge of poker) and the attitude is open minded and thoughtful of the reader. You will learn a lot from these books. Books? Yes, you will need the entire set of three volumes to fully understand the concepts that Harrington and Robertie are trying to teach you. It will be well worth the investment. The final volume (III) gives very concrete examples of the playing styles of many of the pros you see on TV as Harrington tries to get into poker thoughts of the champions of this game. I am only getting better because of Harrington on Hold'em Vol. 1,2 and 3.
Storm Front (The Dresden Files, Book 1)
Average customer rating: 4.5 out of 5 stars
  • The Dresden Files - How did I miss these????
  • Awesome
  • Another wizard named Harry
  • Pretty good
  • Gumshoe Wizard
Storm Front (The Dresden Files, Book 1)
Jim Butcher
Manufacturer: Roc
ProductGroup: Book
Binding: Paperback

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ASIN: 0451457811
Release Date: 2000-04-10

Book Description

Harry Dresden--Wizard
Lost items found. Paranormal investigations.
Consulting. Advice. Reasonable rates.
No Love Potions, Endless Purses, Parties, or Other Entertainment.

Harry Dresden is the best at what he does. Well, technically, he's the only at what he does. So when the Chicago P.D. has a case that transcends mortal creativity or capability, they come to him for answers. For the "everyday" world is actually full of strange and magical things--and most of them don't play too well with humans. That's where Harry comes in. Takes a wizard to catch a--well, whatever.

There's just one problem. Business, to put it mildly, stinks. So when the police bring him in to consult on a grisly double murder committed with black magic, Harry's seeing dollar signs. But where there's magic, there's a black mage behind it. And now that mage knows Harry's name. And that's when things start to get... interesting.

Magic. It can get a guy killed.

Customer Reviews:

5 out of 5 stars The Dresden Files - How did I miss these????.......2007-09-30

A few weeks ago I ended up purchasing book 1 of the Dresden Files, Storm Front, deciding I would give it a chance. I believe I was reading a Christopher Golden Book (The Veil or the newest Menagerie Book) and saw something in the back about Butcher's books. Oh my gosh, I could not believe when I started reading the books that I missed out on them for so many years. From the first pages, I was hooked and looked forward to purchasing EVERY other book in the series. I haven't watched the show based on the books yet, but if it is 10% as good as this series, I'm all over it! If you like books about the modern world with hidden underpinnings of the supernatural, please give the series a try, you will not be disappointed!

5 out of 5 stars Awesome.......2007-09-28

I stumbled onto the SciFi Channel series and finally got around to picking up some of the books.

I love the TV series but this book is so much better. I hope Jim Butcher is up to writing these for a long time.

Great. Just great!

5 out of 5 stars Another wizard named Harry.......2007-09-26

I must confess that my affection for the short-lived TV series was what roused my curiosity and got me reading this book. I don't do detective novels, but this time I made an exception. The Harry Dresden series as a whole is one long, continuous story, a sort of combination of Sam Spade, Kolchak the Nightstalker, Harry Potter, and manages to throw in almost every element of the fantasy genre that their author could conjure up.

This first book in the series, "Storm Front", is the only one adapted for TV. The book is, of course, a lot longer and more complex, much more intense, the characters are drawn out in greater depth, and also, a great deal funnier. As in most of the Harry Dresden adventures, our hero is confronted with a supernatural menace that nearly brings about his destruction, only to foil his enemy at the very last moment. Along the way, he meets the love of his life, Susan, is forced into aquaintence with a mob leader, deals with a supernatural enemy, and of course has a wonderfully exciting, comical battle with giant scorpions and a demonic toad, all on a disastrous first date.

Harry is not only a guy you can believe in and feel for, but a true superhero.

4 out of 5 stars Pretty good.......2007-09-23

Not bad at all. To be fair I watched TV series before I listened to the first book, and it seems they changed quite a few things in the TV series in regards to the relationships between characters.

The book does a good job of explaining some of the logic behind the magic in Dresden's world. The one thing I really do like (Butcher barely touches the idea in this book but it becomes more prevalent in later books) is that Dresden's brand of magic is not the only source of supernatural power in his world. Power can come from other faiths and beliefs as well.

Quite a few things were predictable but overall I would say the book was interesting enough to keep me reading on to the next book. Especially because I heard from those who read all the books thus far that the series becomes much better especially by the end of book 3.

3 out of 5 stars Gumshoe Wizard.......2007-09-18

Originally a fan of the tv show, I picked up this novel after learning it had been canceled. You'll find in the books Harry is darker and a bit more chauvinistic. It didn't really impact my enjoyment of the story, but it's worth noting.

The mystery is better than those typically in the tv series. More fleshed out, better staged. Butcher's writing is very utilitarian which makes for an easy read.

The novel isn't a perfect blend of fantasy elements with murder mystery - those familiar to both genres will easily suss out the mystery early on, but it doesn't pass itself off as the greatest mystery or fantasy novel either so it works.

I preferred the more lighthearted and amusing Harry in the tv series, and I'm hoping he'll lighten up as the novels progress. I certainly was entertained enough by the novel to continue with the series, whether his emo tendencies abate a bit or not.
Unstoppable Global Warming: Every 1,500 Years
Average customer rating: 4 out of 5 stars
  • Unstoppable Global Warming - Singer and Avery
  • A Must Read
  • Global Warming Evaluation with Documentation
  • Book Review
  • Real science in a field full of Junk science
Unstoppable Global Warming: Every 1,500 Years
Dennis T. Avery , and S. Fred Singer
Manufacturer: Rowman & Littlefield Publishers, Inc.
ProductGroup: Book
Binding: Paperback

GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
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ASIN: 0742551172

Book Description

Singer and Avery present in popular language supported by in-depth scientific evidence the compelling concept that global temperatures have been rising mostly or entirely because of a natural cycle. Unstoppable Global Warming explains why we're warming, why it's not very dangerous, and why we can't stop it anyway.

Customer Reviews:

4 out of 5 stars Unstoppable Global Warming - Singer and Avery .......2007-10-03

This is an excellent book that answers real questions and concerns about global warming. It counters the "sky is falling" syndrome propagated by those who do not know the real facts or insights related to the warming trends. The book focuses on adapting to a common cyclical environmental event versus approaches that are a waste of time trying to stop the warming. Overall the book is well written but is somewhat academic. There is a detailed effort to outline the warming trend with factual information and details. Is well worth the read.

5 out of 5 stars A Must Read.......2007-10-02

Singer and Avery offered a well documented, heavily researched, and easily read analysis of the global warming issue.

Their conclusion: Yes, the earth is currently warming, however so slightly. No, man is not the cause of this warming. Rather, it is dependent upon 1,500 year climate cycles embedded within larger ice-age and non-ice-age shifts (which take millions of years, according to the authors). All of which is dependent upon the amount of the sun's radiance hitting the earth, which in turn varies upon the amount of solar winds intercepting said radiation. (Note: this is the summary of a layman, and is dramatically over simplistic.) This is supported by the analysis of literally hundreds of studies.

Accompanying the scientific support of the 1,500 year cycle and refutation of the greenhouse gas theory, Singer and Avery include a poignant and absolutely necessary look at the implications of acting upon the greenhouse gas theory. Truth in this issue is not a matter of simply proving one's point, of social/political standing, or of a voting platform, but one of life and death importance.

This being a heavily scientific book, perhaps "easily read" was an exaggeration. Rather, "well written" would suitably describe this readable, yet challenging book.

The authors, while being experts in the field of global climate studies, are not devoid of a sense of humor, one at which greenhouse gas theorists would certainly take issue.

The Amazon reviewer Crosslands sums up my personal opinion of this work well:

Pseudoscientists and others with a vested interest in controlling the global economy by use of the global warming hoax will not like this work. However informed readers concerned with human welfare and human progress will find this book invaluable. This book should be read by all Amercians and really by everone else in the world.

5 out of 5 stars Global Warming Evaluation with Documentation.......2007-09-22

I have read this book thoroughly and enjoyed it very much. I was very impressed with the breadth, depth and documentation included with the book and range of topics presented by the authors. I would recommend this book to anyone interested in assessing the true status of the "Global Warming" Hypothesis.

Dr. James F. Howard, Ph.D.
Geo and Environmental Sciences

5 out of 5 stars Book Review.......2007-09-22

I am interested in global warming and found in this book the technical basis for global warming. I don't believe Al Gores book is accurate.

5 out of 5 stars Real science in a field full of Junk science.......2007-09-15

I've read numberous articles and several books on the global warming controversy, and I must say, this is far and away the best. Although Avery and Singer do explain the political basis and motivation of the global warming movement, their primary focus is on the actual science of a scientifically validated phenomenon that thoroughly and convincingly explains the global warming that has recently occurred. Most surprisingly, they offer a tremendous amount of data that illustrates that global warming has historically been of tremendous benefit to humans throughout history. The book presents so much scientific detail that at times at times I found myself thinking, "Alright already, I'm convinced!", which is just what this all-too-often fuzzy topic needs.
Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
Average customer rating: 4.5 out of 5 stars
  • "Pick Up" Your Customer Service!!!
  • Great book about a great company
  • PROVIDES IMPORTANT GUIDELINES FOR SUCCESS IN A HIGHLY COMPETITIVE MARKET.
  • Good Book. Wrong Title.
  • Great for your business
Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
Kirk Kazanjian
Manufacturer: Currency
ProductGroup: Book
Binding: Hardcover

GeneralGeneral | Business & Investing | Subjects | Books
Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
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  3. Outside Innovation: How Your Customers Will Co-Design Your Company's Future Outside Innovation: How Your Customers Will Co-Design Your Company's Future
  4. The Carrot Principle:  How the Best Managers Use Recognition to Engage Their Employees, Retain Talent, and Drive Performance The Carrot Principle: How the Best Managers Use Recognition to Engage Their Employees, Retain Talent, and Drive Performance
  5. Satisfaction : How Every Great Company Listens to the Voice of the Customer Satisfaction : How Every Great Company Listens to the Voice of the Customer

ASIN: 0385518323
Release Date: 2007-01-16

Book Description

What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:

• Actively seek out unsatisfied customers and quickly turn them into loyal fans
• Hire smart people and train them from the ground up
•Develop methods to reduce costs and add value for your customers in every interaction.
• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term
• Thrive during tough economic times by bringing new advantages to the market
• Cultivate a fun and friendly workplace where teamwork rules

In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for.

EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.

Customer Reviews:

5 out of 5 stars "Pick Up" Your Customer Service!!!.......2007-03-10

This book is AWESOME! Although Enterprise is a car rental company, many of their methods can be successfully applied to other businesses. Another great companion book to this is The Ultimate Question by Fred Reicheld. They both make the assertion that you have to turn first time customers into "promoters" who will return AND bring others with them. When I need to rent a car I will Pick Enterprise...They Pick Me Up!!!

5 out of 5 stars Great book about a great company.......2007-03-08

Enterprise is the best, and this book tells us exactly why. Take care of your customers and employees first, then the profits will follow. Well written, easily understood, this is a book that anyone having anything to do with customer service should read. Learn the secret that makes Enterprise Rent-a-Car so succussful. Well worth the read.

5 out of 5 stars PROVIDES IMPORTANT GUIDELINES FOR SUCCESS IN A HIGHLY COMPETITIVE MARKET........2007-03-02

The author uses Enterprise to uncover critical insights that he distills into clearly stated key points. The essential focus of the book is on people...employees.

This is an first-rate analysis of a winning company, giving the reading important guidelines for success in any highly competitive market. Human resource professionals (yes, HR folks) should read this book, along with those who are concerned with business planning and marketing.

4 out of 5 stars Good Book. Wrong Title........2007-03-02

EXCEEDING CUSTOMER EXPECTATIONS by Kirk Kazanjian may be viewed in a variety of ways. Many will consider this book nothing more than a marketing campaign, and in large part, they would be correct. However, I find no fault in that. If that were the intention of the people at Enterprise, it is ingenious. They certainly won my loyalty, not that I ever have much need to rent a vehicle, but if I ever do,....

Others might view this book just as the title opines, an instructional treatise on customer service. They too would be correct, but only to a certain degree. I say that because I found the book to be more of a business model. In fact, I would say this book is broken down thusly; 50% business model, 30% Enterprise company history and 20% customer service. Therefore, my only big knock on this book is the title, which leads the reader to believe customer service is the primary focus here. It is not. That is not to say, however, that readers will not glean valuable information on customer service, just not as much as this reader would have liked.

The book reads well and Kazanjian is to be commended for his work, but I do not believe the story paints quite the intended picture. I found in large part, the Enterprise Company bumbled its way into prosperity because a few headstrong employees refused to follow company policy! A good example is the Enterprise "we'll pick you up" mantra. I won't give too much of the book away, but this and other business innovations within the company happened by chance. Please do not mistake this as ridicule of the company. Enterprise is certainly a gem in today's marketplace, just understand that according to this book, much of the company's success wasn't planned that way. Perhaps that in and of itself is what has made them successful; their ability to adapt.

I would like to make one other observation about the title of the book. My fear is that many will miss out on this book because of the title. This is an excellent resource for constructing a business model and is, at best, a mediocre source on customer service. If you are on a quest for knowledge on "exceeding customer expectations" you will likely be disappointed here as there are certainly more informative volumes available.

5 out of 5 stars Great for your business.......2007-02-17

If you are looking for a book to give your employees for customer service skills this is the only one.
Harry Potter Hardcover Box Set (Books 1-6)
Average customer rating: 4.5 out of 5 stars
  • Simply Great
  • Outstanding delivery time
  • Harry Potter Hardcover Box Set Books 1-6
  • Awsome Books!!
  • Harry Potter books
Harry Potter Hardcover Box Set (Books 1-6)
J. K. Rowling
Manufacturer: Arthur A. Levine Books
ProductGroup: Book
Binding: Hardcover

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ASIN: 0439827604

Book Description

Harry's first six years of magic, mystery, and adventure at Hogwarts School of Witchcraft and Wizardry are now available in a handsome hardcover boxed set. Includes books one through six: Harry Potter and the Sorcerer's Stone; Harry Potter and the Chamber of Secrets; Harry Potter and the Prisoner of Azkaban; Harry Potter and the Goblet of Fire; Harry Potter and the Order of the Phoenix; and the most recent addition to the bestselling series, Harry Potter and the Half-Blood Prince.

Customer Reviews:

5 out of 5 stars Simply Great.......2007-09-27

Simply Great worth the time to read. I know everyone says this about every book but they are soooo much better than the movies.

5 out of 5 stars Outstanding delivery time.......2007-09-21

Just wanted to say how pleased I was with the quick delivery of the Harry Potter Book Set. It arrived quicker that I expected it to and was exactly what I was looking for.

5 out of 5 stars Harry Potter Hardcover Box Set Books 1-6.......2007-09-16

I bought this set for my 23 year old for her birthday. Two of our other children enticed her into reading Harry Potter. She really wanted the set and so the entire family pitched in to get it for her. She loved it. She was so excited. I have read the Harry Potter series myself except for number seven, which I am going to do soon. The entire series deserves a five star rating. Ordering from Amazon was easy, fast and efficient. The books were shipped promptly and were everything Amazon said they would be. I love ordering from Amazon and will continue to do so in the future.

5 out of 5 stars Awsome Books!!.......2007-09-15

These Harry Potter books are very awsome to read young and adults alike!! I purchased these as set and glad it did. Will be treasure forever!! Recommend to Read!!

4 out of 5 stars Harry Potter books.......2007-09-11

Very good books I am pleased with the quality and I received the books in very good time.
Green This! Volume 1: Greening Your Cleaning (Green This!)
Average customer rating: 4 out of 5 stars
  • Perfect information for environmental cleaning
  • Not the whole story...
  • Do this for your family's health
  • Very useful!
  • Save the environment
Green This! Volume 1: Greening Your Cleaning (Green This!)
Deirdre Imus
Manufacturer: Simon & Schuster
ProductGroup: Book
Binding: Paperback

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ASIN: 1416540555
Release Date: 2007-04-10

Book Description

Change the way you clean and keep your family's home wholesome and healthy with the help of expert and activist Deirdre Imus.

We all grew up thinking chemical smells like bleach and ammonia signaled "clean." But as Deirdre Imus reveals, some of the chemicals we use to maintain our homes are doing us and our families much more harm than good. In Greening Your Cleaning, the first in her Green This! series, Deirdre shows how cleaning house the environmentally responsible way can be as effective and often cheaper than the more traditional, toxic, means. This volume includes:

Filled with tips and testimonials, Greening Your Cleaning will show you how to streamline your cleaning products and practices, and how easy it is to make "living green" your way of life.

Customer Reviews:

5 out of 5 stars Perfect information for environmental cleaning.......2007-09-14

Not only is this a extremely useful book, Deirdre and Don Imus do fantastic work with everything they are involved with. Especially the Imus Ranch!
Buy this book!

2 out of 5 stars Not the whole story..........2007-09-05

I'm a huge fan of cleaning with more natural products, and use baking soda, vinegar, lemon juice, etc to do so. In that way, I totally agree with the author's message. However, I don't agree with the presentation of the book. An example is the section on fabric softeners and dryer sheets. The author warns that these commercial products may contain limonene and linalool...as suggested alternatives, she mentions essential oils, such as lemon, lavender, bergamot, and rosewood. Throughout the book, she states that these chemicals, limonene and linalool, are scary and toxic...and then suggests essential oils which themselves have these chemicals in their makeup. (The recommendation of rosewood is another issue altogether as the author recommends it (several places) despite environmentalists' growing concerns for its endangered status and for the protection of the rain forests. Not a very "green" thing to do, IMO.) Her own commercial line of cleaning products contain essential oils as well, and I'm betting limonene and linalool can be found in them as a result.

There are dangerous products on the market, no doubt about that. And we as a society are guilty of "over kill" when it comes to "germs". And natural alternatives versus "man-made" chemicals are likely safer and better. I don't disagree with any part of that message.

Again, I am a fan of essential oils, however one must also understand that anything can be dangerous if applied incorrectly or without due care. I felt that many of the suggestions were overboard and failed to include proper warnings. For example, there are some essential oils that shouldn't be used around pets. Most, if not all, shouldn't be used around cats due to a cat's special physiology and the cumulative toxic effect the oils can have on a cat's liver. I didn't see this mentioned anywhere.

The author talks about the dangers of artificial fragrances, but doesn't acknowledge that many of the "dangers" can and do apply to essential oils as well. She constantly mentions "dousing" and "saturating" items with essential oils...which I makes me wonder if she has really ever been around them. Essential oils are powerful and I can't imagine ever having to "douse" anything with them. Generally, a few drops will do. I could go on and on, unfortunately. In the end, I was left feeling that the "homework" the book was based on had been incomplete and that it failed to tell the whole story. A shame as I said I do agree with the author's basic message. But regardless of where the profits go, I have to be honest with my review. I hope that it will be appreciated.

5 out of 5 stars Do this for your family's health.......2007-09-01

I have always been concerned with the 'fumes' that I inhale when I am cleaning with the products you buy in the supermarket/chemists... although we have started to convert our various cleaning products to e-friendly; but after reading this wonderfully educating book - I just binned all the other products and went straight to my health store and replaced them with ecover. we love ecover products- the creme cleaner really cleans the greasy parts of the kitchen without scratches and it is e-friendly too. I always wondered why this country has such high rates of cancer and illnesses and could never pin down a reason ... our inside environment is so toxic and we thought we were keeping a clean house! I love this book as it re-educates you on what clean really means and that it is really quite simple. I have wasted so much money on toxic products and harming our health! Thank you for re-educating us and keeping life simple. I wish the supermarkets would stock -efriendly products as well. I am lucky that I have access to over four health shops within easy access to home.

5 out of 5 stars Very useful!.......2007-08-12

I saw Diedre Imus promoting this book on the Today Show, and was only able to get a few tips out before the went onto the next guest. So I went onto Amazon and checked out the book, and it seemed interesting enough to order. I have gotten so many ideas that I rarely use any chemicals in the house anymore. I have killed insects naturally. I rarely see a roach, when I had a big roach problem, I clean rust and my drains naturally, and even my laundry. A great book overall. If not for the evironment, do it for your own health.

5 out of 5 stars Save the environment.......2007-07-27

This book is well written and informative. It is a great starter to cleaning up the environment, your home and your family's health.

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