Book Description
In 1904, the Canadian Bank of Commerce transferred teller Robert W. Service to the Yukon Territory. Soon, he was famous as the poet who chronicled the Klondike gold rush and the savage beauty of the frozen north. His verse tales of hard-bitten prospectors and sourdoughs make vivid, exciting reading, with such colorful characters as One-Eyed Mike, Dangerous Dan McGrew, Pious Pete, Blasphemous Bill-and, of course, the lady known as Lou. This book features 49 of Service's poems, along with stunning duotone photos of people and landscapes of the Yukon. Our previous title, Robert W. Service: Best Tales of the Yukon, has sold more than 110,000 copies!
Customer Reviews:
A POET AT THE TOP OF MY LIST.......2006-12-24
Robert Service, if anyone, could be called "the grandfather of cowboy poets." This has been a popular genre over the past few years and much of the work done by these wonderful men and women can be traced back to Service's poems and style. Being called the "Bard of the Yukon" is certainly true, but sells this particular writer short. His works include so much more that just the delightful poems of the Canadian Territory. Simply written, with a story, they are quite a delight for both old and young alike. I recent years, some of our elitist in our academic world have been less than kind to this poet. This is all well and good with me. They simply don't get it. Service's work will quite likely endure far longer than some of the ranting I read in the professional journals. I read these poems to young folks in my classes, and they seldom fail to delight and indeed, inspire. It is difficult to go wrong with this one. Highly recommend.
An astonishing bargain!.......2002-08-15
They say that Robert Service was not a 'poet's poet'. The effete literati sneered at his work, and accused him of writing doggerel. But, the people have always loved his work. He was truly a 'people's poet.'
His first volume of poetry, The Spell of the Yukon and Other Verses, sold out while it was still on the presses. Two of his ballads, The Shooting of Dan McGrew and The Cremation of Sam McGee, are among the most memorized poems in history.
The Shooting of Dan McGrew alone made him a half-million dollars, which was a sizeable fortune in his time. He never had to do manual labor for his bread again, after its publication.
This volume of his work contains not only all of his best-known poems (those contained in both The Spell of the Yukon and his second, longer collection, Ballads of a Cheechako), but also many of the photographs of the famous Northwestern photographers, Clarke and Clarence Kinsey -- famous not only for the photography of the Klondike gold rush, but also for Clarke's later photographs of Pacific Northwest logging, some of which were included also in my father's book, When Timber Stood Tall.
This is a high quality coffee table book that you will not only delight in reading before the fire on a winter's evening or when that confining office job is getting you down, but it will also display well on your coffee table, where it will draw friends' attention like a magnet.
For Robert Service is, without a doubt, one of the best-loved of the world's poets. His poetry stands alongside that of Kipling, Coleridge and Poe in the public's affection.
Joseph Pierre
A brilliant volume and a must-have for poetry fans!.......2001-07-07
I seriously doubt that anybody out there who has passed at least the eighth grade has not heard, at least once in his or her life, "The Cremation of Sam McGee." That poem enough warrants the purchase of a Robert W. Service book, as any home library should not be without that classic poem of North American culture.
This book, however, has a lot more to offer than solely the "most memorized poem" of the English language.
Though it does not state it in the information about this volume, this book contains the complete poems of "The Spell of the Yukon" and "Ballads of a Cheechako." Either of these volumes (in hardback) alone will cost about thirteen dollars (at least at your local bookstore), but this hardbound edition offers much more.
The Kinsey photographs which help fill these pages give us all a more brilliant picture of life in the Yukon gold rush era, and help paint a canvas along with the verses of Robert Service in a cooperative rarely seen in the medium of poetry. Whereas most "gift" or "coffee table" editions of literature, the pictures rarely enhance and often detract from the visual imagery of the poetry. This volume is quite the opposite.
At the price, this is one of the best bargains you will find on Amazon.com. The artistry of the binding and design of the pages would warrant that this book retail at twice the price it does.
I recommend anybody with any interest purchase this book.
Service Rules.......2001-05-19
Robert Service is the master of the north, and in this anthology, he proves it. Whether it is in famous works or in lesser known poems, Service paints the harsh, beautiful landscape of the Arctic like no one else. He makes the Northern Lights come alive. His experiences as an ambulance driver in WWI also gave him insight into the terror of war, and the poems from this period, also included, are wonderful, if at times painful to read. Even if you don't care for poetry that much, you'll love this collection.
Great Poetry.......2000-07-11
Robert Service was the common man's poet. Even if you don't normally read poetry, you will find some that are enjoyable. He is best known for his poems about the Yukon such as "The Shooting of Dan McGrew" ("A bunch of the boys were whooping it up in the Malemute saloon..."), but the collection contains much more. It covers the poet's Yukon period, but also World War I and Bohemian Paris. Robert Service's poems ranged from dark humor such as "The Cremation of Sam McGee," to sad and sentimental poems such as "Muguet." Some of his poems addressed particular topics such as taxes ("Resentment"), dieting ("The Battle of the Bulge"), etc. His collected poems are recommended for any age group. I first became acquainted with his poetry when I was a child and someone read one to me.
Average customer rating:
- GRANDFATHER OF THE COWBOY POETS
- Cremation of Sam McGee
- "There are strange things done in the midnight sun..."
- A deep and inqusitive piece of literature.
- Poems/ballads about the Yukon people.Sad,witty&funny.Bravo!
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Best Tales of the Yukon: Including the Classic "Shooting of Dan McGrew" and "the Cremation of Sam McGee"
Robert W. Service
Manufacturer: Running Press Book Publishers
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Similar Items:
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Best of Robert Service
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Collected Poems of Robert Service
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The Cremation of Sam McGee
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The Klondike Fever: The Life and Death of the Last Great Gold Rush
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The Spell of the Yukon
ASIN: 0762414596 |
Book Description
In 1904, the Canadian Bank of Commerce transferred teller Robert W. Service to the Yukon Territory. Soon, he was famous as the poet who chronicled the Klondike gold rush and the savage beauty of the frozen north. His tales of hard-bitten prospectors and sourdoughs in "The Land God Forgot" make vivid, exciting reading. Here are all the brawling, colorful characters that Service immortalized, including One-Eyed Mike, Dangerous Dan McGrew, Pious Pete, Blasphemous Bill-and, of course, the lady known as Lou.
Customer Reviews:
GRANDFATHER OF THE COWBOY POETS.......2006-12-24
Robert Service, if anyone, could be called "the grandfather of cowboy poets." This has been a popular genre over the past few years and much of the work done by these wonderful men and women can be traced back to Service's poems and style. Being called the "Bard of the Yukon" is certainly true, but sells this particular writer short. His works include so much more that just the delightful poems of the Canadian Territory. Simply written, with a story, they are quite a delight for both old and young alike. I recent years, some of our elitist in our academic world have been less than kind to this poet. This is all well and good with me. They simply don't get it. Service's work will quite likely endure far longer than some of the ranting I read in the professional journals. I read these poems to young folks in my classes, and they seldom fail to delight and indeed, inspire. It is difficult to go wrong with this one. Highly recommend.
Cremation of Sam McGee.......2006-02-23
Went to Alaska and heard the poem, had to own it.
"There are strange things done in the midnight sun...".......2004-12-04
Robert William Service (1874-1958), the son of a Scottish banker father and English mother, moved to Canada in 1896 at the age of twenty-two. After a failed attempt at farming and several years of drifting, he got a job with the Canadian Bank of Commerce in the Whitehorse, Yukon Territory in 1904, and was later transferred to Dawson. During his time in Canada, Service wrote numerous poems about life in the north. Though the Klondike Gold Rush had been mostly over by 1898, tales of it still abounded and from these he drew much of his inspiration. His first book of poetry, "The Spell of the Yukon and Other Verses," was published in 1907 (printed under the title "Songs of a Sourdough" in London), and was followed in 1909 with "Ballads of a Cheechako." In 1912 Service left Canada to take a job as war correspondent in the Balkans. He continued to write poetry, but moved on to other subject matter and did not return to Canada. Eventually Service ended up in France, where he married and resided until his death.
An Alaskan by birth, I grew up on Robert Service's poetry. My father read selections to me at bedtime when I was little, and I was fortunate enough to hear some professional dramatic readings of Service's work as well (if you're ever lucky enough to get such an opportunity, don't pass it up!). His poems perfectly capture life in the frozen north. His imagery is so vivid that you can see the rugged beauty of the wilderness in your mind's eye as you read. You can feel the biting cold of winters, too: "You know what it's like in the Yukon wild when it's sixty-nine below; When the iceworms wriggle their purple heads through the crust of the pale blue snow; When the pine trees crack like little guns in the silence of the wood; And the icicles hang down like tusks under the parka hood" (pg. 131, from "The Ballad of Blasphemous Bill"). Someone who's never been very far north can't fully imagine what it's like, but Service's words will get you as close as is possible, short of an actual trip.
Service's work also encapsulates the spirit of the men who roamed the Yukon during the Gold Rush era. The wanderlust, the loneliness, the foolish enthusiasm, the futility, the madness and the insanity - it's all there. You'll feel "half dazed, half crazed" yourself as you read some of these pieces. It's like a window into the past, into another time and place. And what makes Service's work even greater is his magnificent wit. The poems are full of dark, morbid humor, and laced with irony. "The Ballad of Hard-Luck Henry" (pg. 112) is a great example.
This particular book, "Best Tales of the Yukon," is a combination of poems from Service's first two books, "The Spell of the Yukon" and "Ballads of a Cheechako." It consists entirely of pieces written during his Canadian period, and the editors have arranged them so as to provide a "chronological saga of the Gold Rush" (pg. ix). They've done a magnificent job, beginning with "The Men That Don't Fit In" (pg. 14) and closing with "The Law of the Yukon" (pg. 145) and "Lost" (pg. 150). In between you'll find "The Shooting of Dan McGrew" (pg. 57) and "The Cremation of Sam McGee" (pg. 126), the two that would become his most famous and most frequently recited poems. My other favorites include "The Trail of 'Ninety-Eight" (pg. 28), "The Spell of the Yukon" (pg. 119), and "The Ballad of Blasphemous Bill" (pg. 130). All in all, there are 47 great poems for you to sink your teeth into. There is also a useful glossary at the back, offering definitions of the various Yukon-isms sprinkled throughout Service's work. Definitely worth adding to any collection of poetry and literature.
A deep and inqusitive piece of literature........1999-02-19
I loved this book and encourage others to read it. This book can chill your soul and at the same time make you feel warm inside. From the Cremation of Sam McGee to the Shooting of Dan McGrew, Mr. Service had me admiring his work especially after I read 'Grin' which adopts a good perspective of life. Excellent!
Poems/ballads about the Yukon people.Sad,witty&funny.Bravo!.......1996-09-18
(1986)I'm stuck in Sinop,Turkey. At the radar station we are
bored 'cause it's winter and right now nothing is going on
when suddenly a voice from behind me starts what sounds at
first like a lethany but evolves into a ballad. No music,just
a voice, and it's telling a story...
"There's a race of men that don't fit in, A race that can't stay still;
So they break the hearts of kith and kin, And they roam the world at will.
They range the field and they rove the flood, And they climb the mountain's crest.
Theirs is the curse of the gypsy blood, And they don't know how to rest."
You'll find more stories: of love, revenge, perseverance and
faith. For the near winter season, nothing beats this
collection. Nice for reading aloud by a fire or if unavailable,
in a room with the TV off. You don't need to be a proffesional
story teller. The prose will take care of everything...
Customer Reviews:
Excellent - wish these types of stories were heard about more often.......2007-10-03
As the last reviewer stated, there is not much else that can be said about this book. It is excellent and very good information to know. As a woman, I was especially impressed with some of these stories, especially the 74 year old woman who protects her disabled husband from an attacker / burglar AFTER being maced in the face...... GOOD FOR HER and GOOD FOR EVERYONE ELSE IN THIS BOOK THAT FOUGHT BACK AND WON. I'm sick and tired SICK AND TIRED of hearing all the arguments for "gun control". Gimme a break. Read this, read Roger A. Waters other book, read a few others w/the same concept.....the police are great and I admire and respect them - I have four relatives in various forms of law enforcement, including a SWAT sharp shooter and a patrol cop that works in a gang infested area of L.A. - so like I said, I admire and respect the police, HOWEVER, they can not protect you very often, most often they are there AFTER the crime to get the report. Responsible gun ownership is a right for every eligible citizen that I believe in strongly, especially after reading these books.
Sometimes only a personal firearm will save you........2007-08-15
With 25 reviews prior to this one, this book doesn't need more promotion, but I can't resist giving it another 5-star vote.
Most things about this book have been stated by previous reviewers. I can add one comment: If you think that citizens should not be allowed to own guns, read the first chapter of this book and tell me what besides a personal gun might have saved Doug and Judy Stanton and their four children.
Jerry Hessler, the murderer who came after them, wrote these words:
"Brian dead, Tracey dead, Amanda dead, Thane dead.
Reid orphaned, Sue widowed, Mark crippled, Ruth unstable.
Countless friends and family stricken with grief.
Not a bad day's work.
The score is 4 to 0.
Even if they execute me it will still be 4-1."
How does a citizen deal with someone who thinks like Jerry Hessler? With a gun.
This books shows how and why.
Entertaining and informative.......2002-04-10
I finished reading this book very quickly. Every story was intense and captivating. The book was enjoyable for entertainment value alone, but it also contains critical information about personal defense.
Ever wondered what it was really like to be attacked by someone trying to kill you? These are stories of people who lived to tell the tail. Many potential murder victims only survived because they had a loaded gun handy.
On a personal note, my brother wasn't as fortunate as many of the people in this book. He was returning a tape at a well lit video store on a Sunday night when he was kidnapped by four thugs. They had his car, his cash, and all his possessions, but they murdered him anyway. Apparently just robbing people had become boring to them. They are now in jail, but I often wonder if my brother would be alive today if he had a gun with him.
The final word.......2001-12-06
I feel this is the final word in the gun control debate. This is what we the legitimate gun owners have needed. Some proof that packing heat is the best way to deter crime and to keep yourself and your loved ones alive.
good bathroom reading.......2001-09-11
It's alright, some fairly straightforward tellings of real-life crises by an excitable writer.
Sometimes the embelishments made presumably for the reader's sake tend toward the melodramatic.
But if you believe the cops are here to protect you (they mostly take reports) then you need to read this and things like it...
Book Description
Featuring comprehensive listings on pet-friendly accommodations, these guides allow travelers to share their vacations with their favorite canine companions. Each independent review lists contact information, number of rooms, corresponding rates, details on specific features and amenities, as well as character, ambience, cuisine (for both pets and people), and a history of each establishment. The United States guide features more than 18,000 listings of accommodations as well as rules and regulations for taking a pet into all the state and national parks in the country.
Customer Reviews:
Where's the Maps?.......2004-05-19
The main reason I purchased the book was because I wanted the Hotel locations show on road maps. There isn't a single map in the entire book. For some reason I assumed this aide would be included in the printed version. In larger cites this would be a great help as I try to avoid going out of my way when traveling to find a place to stay. Its basically an outdated printed version of the Web site. Great to have along if your travel plans change and you have no internet connection but of limited use if you do.
A Great Start.......2004-02-17
We used this book (along with Petswelcome and the Internet) to help find accommodations for ourselves and our rambunctious German Shepherd puppy during a move across country. It was extremely helpful in finding possible places to stay in cities that we were not familiar with. Of course, we called all of the places to confirm that they took pets, the rules and the extra fees, before making a decision on any one place. Each place we ended up at was pretty well described in the book and our dog loved his first road trip!
Great Guide with Free On-Line Updates.......2004-01-25
We use the book often, and successfully because we take the authors' advice which is to call ahead and confirm that the property still takes pets. We also go to their website (www.petsonthego.com) to check for updates as well. This is the only pet travel guide, that we know of, to offer both a print version and online version for updates. It really makes it easy for us.
I work in the hospitality industry and know that hotels change policies on a whim -- I think Pets on the Go does a great job of responding to those changes by offering both an easy to use print guide with updated online information! Thanks.
Dated Information.......2003-11-19
I took this and another pet travel book on a cross country trip to my folks house with my dog. I found this to be the least useful, as many of the entries were wrong (it was a HoJo, not a Ramada as listed) and the information was wrong (there was a $10/night charge and the book didn't mention it). All in all I wasn't too impressed.
Pets on the Go -- Book and Website are a Perfect Combination.......2003-09-21
This book covers it all for us -- tells us about pet friendly places to stay, gives us the website addresses to check them out in advance and provides us with the details about pet policies and amenities. We use a combo of the book and the Pets on the Go website (www.petsonthego.com), as the book is easy to look through and carry with us, while the site has book updates and is packed with other information about pet travel trends, cool new hotels, and recreational activities.
Good find!
Average customer rating:
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The Very Best of Robert Service
Robert W. Service
Manufacturer: Todd Communications
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Binding: Paperback
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ASIN: 1578331773 |
Book Description
An amazing array of free things of all types for anyone over 50...free governement benefits, free travel, free product samples, free dental care & legal help, money for college & lots more.
Customer Reviews:
Total rip off.......2006-01-07
Nothing in here we didn't already know. For example: the government offers free information. Join a travel club to get discounts. It wasn't even aimed at seniors. One of the worst books ever. Save your money.
Waste of time and money.......2005-06-24
I agree with bibliophile. Most of the 'free' things were catalogs. Here's a sampling of the 'free' stuff. L.L Bean Catalogs, pamplets on raising puppies and kittens from Purina, a free copy of 'Sheer Facts About Hoisery', a Lane Bryant catalog, Lilian Vernon and Harriet Carter catalogs, a free photo or greeting from the president. And the list goes on and on. What do these things have to to with seniors? There are about 100 pages in the back where they talk about free prescription programs and some State sponsored programs for seniors. That might be the only redeeming thing in this book. I returned it to Amazon. I only gave it one star because Amazon doesn't allow zero.
A disappointment.......2004-08-08
Most of the items in this book were not specifically focused on deals for seniors. I got the feeling that the same contents could have several different covers and be marketed to other niches. In addition, so many of the free things were "free catalogs" or "free recipes"...anyone can get that information off of the Internet without buying a book!
Free Things for Seniors.......2002-05-14
I am not over 50 but I have quite a few relatives and friends that I purchased this book for. Their feedback has been nothing but positive as far as the usefulness of this resource guide and even the fun factor of waiting for free stuff in the mail.
It has been an invaluable book for them and I know what I am getting for my in-laws as well as my wifes Aunt for a gift when we go to visit them.
If you have family or friends that are 50 and over this is a no brainer and a perfect inexpensive gift that you won't go wrong with, unless they don't like getting free things.
This is a really fun book with a LOT of good information !.......1999-07-10
I really have to say that I don't usually like these kind of books, but this book really has a lot of good information in it ! I received free prescription drugs exactly like the authors list in the book. It isn't always super easy, but people don't realize that it really does work ! I would recomend this book to anyone over 50.
Average customer rating:
- "There are strange things done in the midnight sun by the men who moil for gold...
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Best of Robert Service: Best Tales of the Yukon
Robert W. Service
Manufacturer: Diane Pub Co
ProductGroup: Book
Binding: Hardcover
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ASIN: 0756763959 |
Customer Reviews:
"There are strange things done in the midnight sun by the men who moil for gold..........2006-07-19
This is not the first book of the Ballads of Robert Service,and it won't be the last; but it sure is an excellent one. It selects some of the best known and loved ballads of Robert Service who without doubt is the premier poet of the Gold Rush days of the Yukon.What makes this book special is the fantastic photographs by the two photographers,Clarke and Clarence Kinley .They lived with their families in Grand Forks,ran a photography business,and chronicled the people and events as they unfolded.
There are 47 ballads and 34 beautiful photographs;most of them either full or double-page.
The quality of the photographs,though black and white,are supurb and nothing short of unbelievable,considering that they were taken in the early days of photography and under such harsh and primitive conditions.
To anyone not familair with the stories and experiences of the Gold Rush Days of the Klondike and its trials and tribulations,will be immediately reminded of the Gold Rushes of the Old West;for the simple reason that it all took place at roughly the same time.
Another thing that contributed to this book's success is the high quality of the paper,printing and construction used to produce it.
When one reads Service's wonderful ballads they will encounter quite a few words that are unfamiliar to them. You must remember,he uses terms and words that were used by the people themselves,who rushed in from nany countries,and many of them brought with them their own language,words and expressions. You should also remember that Service came from Scotland.He was born in 1874 and came to the Yukon in 1904,at the tail end of the Gold Rush and wrote his ballads at that time.Therefore, many of the words and expressions have fallen into disuse today. To ensure that you don't miss the meanings ,there is a very good Glossary of these words at the back of the book.
For those who have heard things like "The Cremation of Sam McGee", "The Shooting of Dan McGrew",or want to read about "The Lady that's known as Lou","One-Eyed Mike","The Ballad of Hard-Luck Harry";you'll find this a great book.
Book Description
What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?
Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.
Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.
Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.
These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.
Customer Reviews:
Packed With Knowledge!.......2001-07-21
Arthur Andersen executives Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman have brought the company's "Global Best Practices" program to book format. They tell you how to adapt any company's best practices to your business. They highlight dozens of examples from the thousands that they have collected for Andersen's popular database. The authors take a direct, no-frills approach to presenting their ideas and information, and concentrate on case histories that give you plenty of details. This makes the book highly useful, clear, and free of useless jargon, so we [...] recommend it to people at all levels in any business. You are bound to find some useful gems.
A Book of Ideas for Creativity & Innovation.......2001-03-06
A useful text with numerous examples to motivate and encourage your team to get creative and innovative. Useful to owners of small businesses and entrepreneurs to understand how the big organisations succeed. It is little things that could be done for big returns. With the focus on simple things like benchmarking and audit, understanding markets, products and services, it brings all together on winning customers. I have often trawled this book for best practices from time to time and without fail, I have found often new insight and ideas each time I flipped through it. Its a kind of book you may want to read and dip into from time to time for ideas to spark your creativity! The best practice agenda & top ten diagnostic questions at the end of each chapter are useful tools to develop your own best practices.
The book is pregnant with motivating examples.......2000-07-11
The books quotes numerous examples. That's what the book is all about.
Readers may use these as foundation point for implementing best practises in their own companies. Different companies have different situations.
These ideas motivate one to perform well, often to surge ahead of the competition. Gives you the adrenaline pump to come out with the best.
The importance of value-chain is emphasized by quoting examples of companies such as Lexus which managed continuity of service despite problems in plants of its suppliers.
Readers have to be cautioned that this book is not a panacea to customer-service problems.
Customer Service is not a mere toll-free number. A reader will realise this and much more by reading this book.
Excellent insight into winning company formulas.......1999-04-15
No it doesn't take major working capital to build a successful marketing machine. It does require a focus on the details that are important to your customers. Before you squander working capital on fancy advertising campaigns, read this book. Then you will learn that spending your money on product formulation, service and support are the cornerstones to successful marketing. This book provides exceptional real world examples of how to grow a business by focusing on customer service solutions.
old stuff.......1999-03-10
This book should have been titled "Best Practices,as Understood by AA". While there's good information on how others have focused on giving customers what they want, when they want it, where they want it and how they want; there's little new ground covered. Rather than looking inward to AA people for "Best Practices" the authors should have sought out cutting edge solutions and provided ways to implement. The promblem with corporate inbreeding is that you limit the intellectual gene pool.
Average customer rating:
- Success stories of a variety of eclectic groups
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Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers
Robert Spector
Manufacturer: Basic Books
ProductGroup: Book
Binding: Paperback
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Customer Service
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Management
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ASIN: 0738208035 |
Book Description
Lessons from a dozen market leaders who have mastered the game of multi-channel service.
In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"--integrating all elements of the customer experience with consistent messages and execution--offers a competitive edge that technology alone can never achieve.
Packed with practical advice and colorful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.
Customer Reviews:
Success stories of a variety of eclectic groups.......2002-03-10
How can brick and click businesses provide integrated services to their customers, and how can they incorporate features which set their web site apart form others? Anytime, Anywhere profiles the success stories of a variety of eclectic groups in a variety of industries, using interviews with executives and managers at these companies to glean tips on how to conduct a melding of brick-and-click functions. An excellent, practical handbook.
Books:
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- The Game: Penetrating the Secret Society of Pickup Artists
- The Language of God: A Scientist Presents Evidence for Belief
- The Lighting Cookbook for Fashion and Beauty Photography: Foolproof Recipes for Taking Perfect Portraits
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