Book Description
What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:
• Actively seek out unsatisfied customers and quickly turn them into loyal fans
• Hire smart people and train them from the ground up
•Develop methods to reduce costs and add value for your customers in every interaction.
• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term
• Thrive during tough economic times by bringing new advantages to the market
• Cultivate a fun and friendly workplace where teamwork rules
In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for.
EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
Customer Reviews:
"Pick Up" Your Customer Service!!!.......2007-03-10
This book is AWESOME! Although Enterprise is a car rental company, many of their methods can be successfully applied to other businesses. Another great companion book to this is The Ultimate Question by Fred Reicheld. They both make the assertion that you have to turn first time customers into "promoters" who will return AND bring others with them. When I need to rent a car I will Pick Enterprise...They Pick Me Up!!!
Great book about a great company.......2007-03-08
Enterprise is the best, and this book tells us exactly why. Take care of your customers and employees first, then the profits will follow. Well written, easily understood, this is a book that anyone having anything to do with customer service should read. Learn the secret that makes Enterprise Rent-a-Car so succussful. Well worth the read.
PROVIDES IMPORTANT GUIDELINES FOR SUCCESS IN A HIGHLY COMPETITIVE MARKET........2007-03-02
The author uses Enterprise to uncover critical insights that he distills into clearly stated key points. The essential focus of the book is on people...employees.
This is an first-rate analysis of a winning company, giving the reading important guidelines for success in any highly competitive market. Human resource professionals (yes, HR folks) should read this book, along with those who are concerned with business planning and marketing.
Good Book. Wrong Title........2007-03-02
EXCEEDING CUSTOMER EXPECTATIONS by Kirk Kazanjian may be viewed in a variety of ways. Many will consider this book nothing more than a marketing campaign, and in large part, they would be correct. However, I find no fault in that. If that were the intention of the people at Enterprise, it is ingenious. They certainly won my loyalty, not that I ever have much need to rent a vehicle, but if I ever do,....
Others might view this book just as the title opines, an instructional treatise on customer service. They too would be correct, but only to a certain degree. I say that because I found the book to be more of a business model. In fact, I would say this book is broken down thusly; 50% business model, 30% Enterprise company history and 20% customer service. Therefore, my only big knock on this book is the title, which leads the reader to believe customer service is the primary focus here. It is not. That is not to say, however, that readers will not glean valuable information on customer service, just not as much as this reader would have liked.
The book reads well and Kazanjian is to be commended for his work, but I do not believe the story paints quite the intended picture. I found in large part, the Enterprise Company bumbled its way into prosperity because a few headstrong employees refused to follow company policy! A good example is the Enterprise "we'll pick you up" mantra. I won't give too much of the book away, but this and other business innovations within the company happened by chance. Please do not mistake this as ridicule of the company. Enterprise is certainly a gem in today's marketplace, just understand that according to this book, much of the company's success wasn't planned that way. Perhaps that in and of itself is what has made them successful; their ability to adapt.
I would like to make one other observation about the title of the book. My fear is that many will miss out on this book because of the title. This is an excellent resource for constructing a business model and is, at best, a mediocre source on customer service. If you are on a quest for knowledge on "exceeding customer expectations" you will likely be disappointed here as there are certainly more informative volumes available.
Great for your business.......2007-02-17
If you are looking for a book to give your employees for customer service skills this is the only one.
Customer Reviews:
College type text book.......2006-08-15
I recommend this book because it covers all the material for the Private Pilot license in an easy to understand manner. It is full of colored pictures and important concepts in bold print. This is a great book for studying to become a private pilot.
I used it, now my students do........2006-01-21
Yes, I know it's pricey. Think of it as an investment. Buy it. End of story.
Excellent book, execpt 1 thing!.......2005-05-17
Overall the book was great, it gave me my pilots license but the 1 thing the book didn't do so well on was the weather section. I had trouble understanding the weather theory section so I had to refrence another book so I could learn about the weather. That's it, just the theory, the weather reports and forcast section was good.
Excellent Book.......2004-07-27
This was an excellent book. Both the material and presentation was very professional and would be great for both a classroom or independent study for the written exam.
The only drawback and it was minor was that the coverage of the required FAR's was minimal, but since everyone buying this book should have a copy of the latest FAR/AIM, this should not be too bad.
Excellent Preparation For Private Pilots and Students.......2004-06-05
I am a professional airline pilot, and log virtually all of my time in large, turbojet aircraft. I am also a current CFI, although I don't frequently exercise my Instructor privileges in single engine aircraft. Not long ago I was approached to assist in teaching a Private Pilot ground school and to do some tutoring on the side. I accepted more for the challenge than any other reason.
The selected text for the course was the "Private Pilot Manual" by Jeppesen Sanderson, and I must say that I was very impressed with the book. It is very complete and provides easy to comprehend explanations (normally with useful diagrams, charts, or photographs) that make learning relatively painless. It was an excellent refresher for me as well, as single engine VFR flying is not what I do on a daily basis anymore. I highly recommend this book to CFI's for their students, to any Private Pilot or Private Pilot candidate, or to any advanced pilot as a refresher of the basics.
The only complaints I have heard from students are in regard to the relatively high price of the book. My response is that this one book contains the best explanations of the most important concepts needed to pass your written, oral, and practical exams before becoming a Private Pilot, and is an excellent reference to be referred to in the days to come. Flying isn't cheap. Economy is a good thing, but you need to know when to skimp and when to spend. This book is an excellent investment.
Average customer rating:
- Improving the improvements
- Future of the American Auto Industry revealed
- Excellent Introduction to Lean Production
- Great book, but now dated and perhaps a bit too fawning
- A paradigm shift, and now I understand "Lean" a whole lot better
|
The Machine That Changed the World : The Story of Lean Production
James P. Womack ,
Daniel T. Jones , and
Daniel Roos
Manufacturer: Harper Perennial
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Toyota Production System: Beyond Large-Scale Production
ASIN: 0060974176 |
Book Description
Based on the Massachusetts Institute of Technology's five-million-dollar, five-year study on the future of the automobile, a groundbreaking analysis of the worldwide move from mass production to lean production.
Japanese companies are sweeping the world, and the Japanese auto industry soars above the competition. Drawing on their in-depth study of the practices of ninety auto assembly plants in seventeen countries and their interviews with individual employees, scholars, and union and government officials, the authors of this compelling study uncover the specific manufacturing techniques behind Japan's success and show how Western industry can implement these innovative methods. The Machine That Changed the World tells the fascinating story of "lean production," a manufacturing system that results in a better, more cost-efficient product, higher productivity, and greater customer loyalty. The hallmarks of lean production are teamwork, communication, and efficient use of resources. And the results are remarkable: cars with one-third the defects, built in half the factory space, using half the man-hours. The Machine That Changed the World explains in concrete terms what lean production is, how it really works, and--as it inevitably spreads beyond the auto industry--its significant global impact.
Customer Reviews:
Improving the improvements.......2007-05-20
Lean production started with Henry Ford's car for the masses. Toyota took the old idea of customization combined with mass production to create their mass customization model. Quality is important in the product and focus on what is important to the client allows us to know what qualities make the most difference."If it aint broke don't fix it." Providing an affordable product was 20th century sales. Improving the improvements that are critically important to the client is 21st century marketing. The book proves it through the automotive manufacturing model.
Future of the American Auto Industry revealed.......2007-02-07
If this this book had been required reading for everyone employed at Chrysler, Ford & GM, the US auto industry may not be in the dire position it is today.
Excellent Introduction to Lean Production.......2007-02-01
This book provides an excellent introduction to lean techniques. I am college student majoring in mechanical engineering and needed something that could give me an overview of lean production and help me understand how it differs from mass production. The book certainly meets that criteria. While it does not give many case studies of how companies can convert to lean production, "Lean Thinking" by the same authors does do that and is also an excellent book.
The authors performed many years of research before publishing their data and can provide hard numbers to back up their claims that lean production is simply a better method. If you're looking for something to introduce you to lean production, this is the book to get.
Great book, but now dated and perhaps a bit too fawning.......2007-01-23
The title sets the tone the authors carry throughout the book. A little too much glorifying. A little too much hype. Yes, what Toyota and others did was impressive. But no, they did not change the world. In my opinion, not even close.
And this book is dated. In fact, though written in the early '90s, it reads more like many of the books written about Japanese management in the early '80s. Books like "Japan As Number One." Or "Trading Places." At the time, the Japanese were thought to be able to do no wrong.
Now, of course, we know that Japanese executives and managers are mere mortals too. Toyota has certainly done better than most Japanese companies over the last 15 years. And part of the reason -- a big part probably -- has been the effectiveness of their management in areas like lean production. But even without the benefit of the hindsight we now have, the authors of this book should have realized that their unstinted praise was not warranted. Even for the brains behind Toyota.
Still, this book is the best I have found on the history of the "Industry of Industries." It traces the history of the automobile industry from craft production to mass production to lean production. No other book I have read has done that so well.
And for an academic book, The Machine That Changed the World is easy to read. It keeps a careful balance between informing the reader and keeping the reader's interest. Most writers, particularly of works like this, tilt too much one way or the other. Either too dry and pedantic or too light and entertaining. A happy medium is hard to achieve.
Where does the auto industry go from here? Lean production is no longer exceptional. It has become the rule. But it seems to have run its course.
The future of the automobile industry may lie in "collaborative production." Major automakers concentrate on sales and service, not production. Suppliers develop specialized skills in technologies from hybrid power trains to drive-by-wire control systems. And everyone sells to everyone else. Technology becomes less important than brand.
If that is the case, Toyota may still lead the pack. In Business Week's list of the top 100 global brands, Toyota leads all carmakers at number 7. No one has caught Toyota napping on the increasing importance of brand.
Even so, Toyota fiercely defends the idea that is a motor company, not a sales company. Innovative technology and excellent manufacturing have been much more of a focus than sales. Will it be able to adapt if the industry does change?
An interesting question that we should see answered in the next few years. Like many good history books, The Machine That Changed the World gives us hints as to what that future will be.
A paradigm shift, and now I understand "Lean" a whole lot better.......2006-10-24
_The Machine the Changed the World_ by Womack, Jones & Roos is nominally about how Japanese carmakers came up with new ways to meet some difficult challenges. But really, it is about lean manufacturing and why lean manufacturing should be successor to current mass-production methods.
The authors did much of their research for the book while working at the International Motor Vehicle Program at the Massachusetts Institute of Technology. That program was sponsored by a large number of car companies who wanted to understand why the Japanese way of manufacturing (especially as practiced by Toyota) had had such different results from older American & European car companies.
Consequently, the book does focus entirely on the automotive industry. Originally, the first automobiles were custom-made (and often handmade) to the exact specifications of individual buyers, who were usually quite wealthy. Henry Ford wanted to get beyond that and create an automobile that did not need hand-fitting and hand-crafting of every single piece, and that could be built by people who had not already spent ten years in an apprenticeship for a very specific and specialized craft. In his efforts to get beyond the craftsman era, Ford developed a lot of the concepts and attitudes that still define mass-production today.
For decades, manufacturers and especially car assemblers from all over the world would make a pilgrimage to Ford Motor Co. to better understand what wondrous thing this was that Ford had created. Among those was Eiji Toyoda, a member of the family that had founded Toyota Motor Company. While he found much of Ford's work interesting, he also saw a lot of wasted time & effort. Furthermore, Toyota was faced with some challenges that neither Ford (Ford Motor Co.) or Alfred Sloan (General Motors) had ever had to deal with, such as a work force that they almost could not fire, and a severe lack of investment funds.
In dealing with those challenges and in trying to eliminate waste, Toyota Motor Company (and many other Japanese companies) developed what it today known as "lean" manufacturing.
Unfortunately, most presentations of "lean" in the U.S. seem to focus on some of the surface features, such as smaller batch runs, a focus on a neat & orderly work space, and not carrying a lot of inventory.
This is where _The Machine That Changed the World_ really shines, because it explores the thought processes behind the surface features, and explains how lean thinking affects every department of a company, not just manufacturing. The requirements & results of a lean mentality in purchasing, product design, and marketing are all examined as well.
The book was published in 1991, and is therefore a bit dated in some respects. The authors look very favorably towards the Japanese banking & finance system, yet that same system has been having ongoing problems since the mid-1990s. The authors predicted a number of problems -- in marketing, market share, and labor relations -- for GM, Chrysler, and Ford, as well as many of the European auto makers. While I know some of those predictions have come to pass, I would dearly love to see a second edition of this book that goes into more detail about what has happened in the automotive industry during the last 15 years.
Finally, I would have liked to have seen some discussion about implementing a company-wide lean structure in an American company. I have seen references in numerous books to Americans having atypical attitudes regarding individuality vs. other cultures that stress a conformance with society, and while I do believe the lean mentality could (and probably should) be implemented almost anywhere, I think there will be some specific aspects of American culture that will force a slightly different implementation than was done in Japan.
Average customer rating:
- Too Small
- Classic Children's Book
- Curiously small size book
- I can-I can!!
- Not only a children's book but a lesson on life
|
The Little Engine That Could: The Complete, Original Edition (A Platt & Munk Classic)
Watty Piper
Manufacturer: Grosset & Dunlap
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Binding: Hardcover
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ASIN: 0448405202 |
Amazon.com
The unknowing progenitor of a whole generation of self-help books, Wally Piper's The Little Engine That Could is one of the greatest tales of motivation and the power of positive thinking ever told. In this well-loved classic, a little train carrying oodles of toys to all of the good boys and girls is confronted with a towering, seemingly impassable mountain. As nicely as they ask, the toys cannot convince the Shiny New Engine or the Big Strong Engine--far too impressed with themselves--to say anything but "I can not. I can not." It is left up to the Little Blue Engine to overcome insurmountable odds and pull the train to the other side. The Little Engine That Could is an entertaining and inspirational favorite, and the Little Blue Engine's rallying mantra "I think I can--I think I can" will resonate for a lifetime in the head of every child who hears it. (Ages 4 to 8))
Customer Reviews:
Too Small.......2007-09-21
I wish I would have looked closely at the dimensions of this book. It's so small!
Classic Children's Book.......2007-09-15
This is an all-time classic because it is such a classic, and as much fun to read aloud as silently.
Curiously small size book.......2007-04-18
Be sure to check the dimensions of this book. It's smaller and thinner than the typical children's book, and it's even smaller than most board books. It's a cheap price and good size for travel, but you may be surprised how small it is.
I can-I can!!.......2007-03-29
This is a very good book and it teaches a very good life lesson. It is a book that can be enjoyed by any type of public. I would especially read this book to a person who is giving up. It will be a very good idea to read this to an infant or a child when they are learning new stuff. This will enourage them to do may more things in life. When I first read this book it taught me that if I propose myself a challenge and I give some of my time and that I never give up I can do anything in life that I want to accomplish.
Not only a children's book but a lesson on life.......2007-03-16
I love this book. It's a great sales tool and lesson on life. It teaches us that if we think we can no matter the challenge we can.
Book Description
The third edition of this best-selling comprehensive introduction to servicing medium-heavy duty trucks has been significantly updated and expanded. Coverage added includes twelve new or expanded chapters, including a comprehensive introduction to electricity and electronics, the latest on electronic automatic transmissions, updated braking systems including ABS, and completely revised chapters on air-conditioning to make it compliant with today's standards. In addition to the revisions to the book, there is now a comprehensive support package including an all new workbook featuring numerous and practical job-sheets for lab activities.
Customer Reviews:
heavy duty truck systems.......2005-07-29
this the 1st time me using this site so i don't have much to say, but i like what i need.i think its nice book for who just start how to work in shop or people who like to work with truck
A great introduction to heavy-duty truck systems.......2000-12-04
We used this book in our diesel technician class. The book gives you an excellent introduction to every aspect of a heavy-duty truck. I usually shy away from books written by more than one author because of lack of continuity or overcoverage in certain areas. In the case of this book, the authors have done a fantasic job of explaining the topics without any assumptions. The book does a good job in covering cluthes, standard transmission, torque converters, drive shafts, axles, and automatic transmissions. On the subject of brakes, I recommend Delmar's "Today's Technician: Medium/Heavy Duty Truck Brakes." If your thinking of buying a book on this subject matter, you can't go wrong with this selection. Be aware that a third edition has been released.
heavy duty truck.......2000-04-20
I am an ASE CERTIFIED TRUCK TECHNICIAN AND FOUND THIS TITLE TO BE REALLY HELPFUL IN MY REVIEWS FOR THE TES
heavy duty truck systems by ian andrew norman.......1999-03-12
i am asking about this book..when will you have a new book on this name calld heavy duty truck systems and can i get it... chris j coombes
heavy duty truck systems by ian andrew norman.......1999-03-12
i am asking about this book..when will you have a new book on this name calld heavy duty truck systems and can i get it... chris j coombes
Book Description
The single most authoritative information resource available today, Auto Body Repair Technology, 4E explains all aspects of collision repair more clearly and in greater detail than any other collision repair book. Its 7 sections and 29 newly up-to-date chapters allow readers to gain modern professional skills as well as the technical know-how needed to tackle everything from initial collision evaluation through estimating and final paint detailing! Fully updated, all procedures incorporate the latest advances in materials and methods for doing competent repair work on late model vehicles. Valuable information on ASE certification and entrepreneurship is also included to guide readers to success in their first job and/or when starting their own auto body repair businesses.
Book Description
This is a new edition of The American Practical Navigator, "Bowditch," offered by Celestaire and Paradise Cay Publications. This new edition is the most recent update of Bowditch, the definitive work on navigation.
Nathanial Bowditch first published this encyclopedic work in 1802. During the last two centuries over 75 editions, almost 1,000,000 copies, of Bowditch have been published by the US Government. It has lived because it has combined the best technologies of each generation of navigator. This new Bicentennial Edition includes the latest advances in electronic navigation and digital charting technology. It also covers nonelectronic navigation such as celestial, plotting and dead reckoning. Bowditch contains numerous tables which have been valued for years by practicing navigators.
Bowditch is carried on the bridge of every U.S. Navy ship and should be the mainstay of any serious navigator's library. Paradise Cay and Celestaire's commercial edition of Bowditch is a complete copy of the latest Government edition.
Customer Reviews:
The Definitive Navigation Manual.......2007-05-27
For over two centuries Nathaniel Bowditch's "American Practical Navigator" has trained sailors from all maritime services the basics (and then some) of navigation. Both comprehensive and surprisingly engaging, Bowditch is a must read for anyone serious about spending time at sea. As a companion, consider also purchasing the "Chapman Piloting & Seamanship"Chapman Piloting & Seamanship 65th Edition (Chapman Piloting, Seamanship and Small Boat Handling). Taken together, these two manuals build a foundation for a life time of safe and savvy boating.
The Definitive Marine Navigation Reference.......2007-05-12
What's to say? Bowditch is the best. Even though The American Practical Navigator is now on Line in PDF, for free, the Hardcopy of this reference book is essential. It is filled with information that would excite anyone interested in navigation. The descriptions of physical objects, sextants, for example, are beautiful. It is one of the finest and most error-free technical reference book ever printed. It is on par with Charles Evans' "Bibliography of American Books" (13 volumes) in which no one has ever found a single mistake.
Timeless Wisdom .......2007-04-07
If you love the sea and have an interest in navigation this is a must have. An incredibly vast amount of information and history in one volume. The significance of the original work is shown by the near reverence for this frequently updated title. As a reference on marine navigation it is head and shoulders above the rest. One of the joys of having a copy on the bookshelf is just opening it to a random topic.
As others have noted the book is available on the internet. However, the there's no substitute for having a real copy and the price is far below that quoted by some posters.
Sadly gps has replaced basic navigation skills among many who fly and sail with a resulting dependence that often masks a lack of situational awareness. For those whose sailing is recreational dependence on gps navigation removes one of the joys that comes from the exercise of competency in basic navigation skills.
Highly recommended.
A must for all who love the sea.......2007-03-01
30 years in the Navy, 13 at sea. This is the bible for all true Navy persons. I recall hours reading it, and endeavoring to absorb the wisdom of the sea as recounted by generations of those before me.
As a Commanding Officer I would put notes in the Night Orders which would cause the watchstnders to research during quiet time, usually they could find the answers in Bowditch.
A real gem, I still keep my copy close to read, when the lack of salt air causes me to feel remorse for my retired life.
Rok Kedney
CDR USN (ret)
The American Practical Navigator: "Bowditch".......2007-02-20
I was pleased with the material. The Practical Navigator is more focused on advanced piloting, electronic and celestial navigation than material in the basic Chapman Piloting and Seamanship. If you are looking for a more detailed explanation of piloting and navigation, I would suggest the Practical Navigator.
Book Description
The new edition of Garber and Hoel's best-selling text focuses on giving students insight into all facets of traffic and highway engineering. Students generally come to this course with little knowledge or understanding of the importance of transportation, much less of the extensive career opportunities in the field. Transportation is an extremely broad field, and courses must either cover all transportation modes or focus on specifics. While many topics can be covered with a survey approach, this often lacks sufficient depth and students leave the course without a full understanding of any of the fields. Garber and Hoel's text focuses exclusively on traffic and highway engineering. They begin with a discussion of the pivotal role transportation plays in our society, including employment opportunities, historical impact, and the impact of transportation on our daily lives. This approach gives students a sense of what the field is about and an opportunity to consider some of its challenges. Later chapters focus on specific issues facing transportation engineers. Using a pedagogical tools such as worked problems, diagrams and tables, reference material, and realistic examples demonstrate how the material is applied. The new edition has been updated to reflect recent changes in guidelines set forth by HCM 2000 and AASHTO. Professional engineers have also found this material helpful, making it a great reference for practicing engineers in the field.
Customer Reviews:
Correction for earlier posted review.......2006-08-29
My review of "Traffic and Highway Engineering" posted March 31, 2003 was mistakenly attached to this Newer "Revised" Edition of the text. The original review, for an earlier version-ISBN: 0534387438, was left while I was an undergraduate student of West Virginia University's Civil Engineering program.
I am not familiar with this Revised Edition and therefore cannot comment on it. Thank you Dr. Martinelli for pointing out this error.
Very comprehensive and well written.......2005-12-03
As the transportation professor at West Virginia University, I take issue with the review from Braxton Lewis (one of my former students). This book does not have errors and we have been using it at West Virginia University for 12 years and will continue to do so.
The book covers all the major concepts needed to prepare students for advanced courses in transportation. Each chapter is well-written and gives just the right level of detail and technical content.
One very nice feature is that the book includes the charts, tables, etc from the desigh guides where appropriate. This way, the concepts are presented cleanly without students having to fumble through the various codes and design guides as they try to learn the concepts.
Errors up the Yin Yang!.......2003-04-01
Errors in both text and involved mathematics make this book a horrible waste of my money. I see this as, "lets fix one error on each edition, and continue selling the heck out of it to university students." Well, at least West Virginia University will no longer use this one.
manual.......1999-10-21
can you send me manual of traffic and highway engineering . isbn 0-534-95-338-7
Book Description
More than 4,000 OBDII fault codes are compiled and qualitatively described in this compendium of generic and manufacturer-specific proprietary fault codes for common vehicles. The diagnostic connectors, protocols and their classifications, breakdown of fault codes, and vocabulary used to describe components are detailed in the discussion of the anatomy of the OBDII scan tool. This comprehensive reference to fault codes aids in diagnostic assessment by making clear the nature of an automotive problem so that beginner and advanced technicians can make effective repairs.
Customer Reviews:
google it.......2007-08-05
i agree with the other reviewer - start by searching for "obd ii fault codes" - think about buying the book only if that fails to give you the info you need.
Nothing in here you can't find on Google........2007-03-29
Nothing in here you can't find on an internet search.
OBDII Fault code book.......2007-03-25
This is a good product if your scanner does not have the codes internal to the device. Codes for all major automobile manufacturers are included in the reference guide. I bought the CP9180 which made the reference guide
obsolete.
A waste of money.......2007-02-19
I bought this on Amazon's recommendation when I purchased an OBD II reader here. The book is just a list of every car's code followed by a one sentence description. The OBD II reader provides the same information in its user's manual and online documentation. Hopefully you read this before you spend any money on this item.
OBD II Code Reference Guide.......2007-01-09
You don't need this book. The Equus comes with the codes on a CD.
Book Description
Transportation service isn't as simple as you think. TRANSPORTATION goes in-depth and explains the fundamental role that transportation plays in our society. By looking at both domestic and international transportation systems, as well as their legal issues, you'll get a thorough, easy-to-understand overview. Plus, TRANSPORTATION gives you the tools you need to succeed in this fast-paced and rapidly changing industry. In class or on the road, TRANSPORTATION gives you the edge.
Customer Reviews:
Transportation Textbook.......2007-01-12
This is a textbook provides good balance between transportation history and up-to-date transportation industry information. The case studies are well-written, reinforcing and complimenting what is presented in each chapter. Worth every penny.
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